OpenTable Software


 

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes.

OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests.

The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.

 

OpenTable - Receipt
 
  • OpenTable - Receipt
    Receipt
  • OpenTable - Reservation
    Reservation
  • OpenTable - Table management
    Table management
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of OpenTable

Showing 1-13 of 13

 

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ken from salesforce
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Awesome Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's a very reliable tool that I've helped implement for a family member. Everything works as is and is good. Has a streamlined display and easy for reservations.

Cons

There a many steps to get what you need and lots to click through. The software does look a little old, it could use a refresh.

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Love It!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

So greeat for customers to check in ahead of time and watch their wait time. I love when restuarants have this.

Cons

It would be great to see this expand into other industries. not sure how many cons I have, i really do love the product.

Review Source
 
 

Naomi from MindBody Medicine
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Reservations made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

not only the reservations and easy to make and it has all the features, they have now introduced a rewards program with every reservation you make you get points which can be claimed for gift cards, how sweet is that?

Pros

Love the app easy to use and send you reminders minutes before your reservations, so your unlikely to miss it .

Cons

Love it all, i do wish that they would add more restaurants and lounges to their choices, couldn't find two places i was looking for

Review Source
 
 

Megan from Fine Dining Restaurant
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A downgrade not an upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not user friendly for FOH staff
Icons/Tags are too small, not enough options
No color coding
No realtime report printing
No way to see guest notes on the reservation sheet
Note pop up shift notes
Too many extra steps

Pros

Ipad use
Ability to see on iPhones
Access from multiple devices
Server cover count tracking
Demo capability

Cons

Features used for fine dining restaurants like guest notes, specific color coding options and multiple sheets for the same shift are gone. Printable sheets for large party set up etc. are no longer available. More steps to do the same action as the previous system.

Review Source
 
 

Riccardo from SITE
Specialty: Restaurant
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Industry standard but, very expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use software
Opens you up to a network of users
Easy to manage reservations and guests with good reporting

Cons

Very expensive, they charge you per person
Does not let you reply back to reviews
Not very receptive to changes

Review Source
 
 

Vanessa from The Plaza Suites
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good for restaurant business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

Review Source
 
 

TJ from Settlers Hospitality Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Easier then pen and paper

Ease-of-use

Functionality

Product Quality

Customer Support

Solid app overall

Pros

All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

Cons

Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

Review Source
 
 

Nichole from Tavern 101
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Open Table/ Dirty Table

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Review Source
 
 

Jazmin from Flour Bakery + Cafe
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Reservations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

Cons

The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

Review Source
 
 

Maya from Hospitality
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Really Intuitive Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

Pros

There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

Cons

There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

Review Source
 
 

Maria from Harry Caray's
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it is multi-functional and easy to use. It is easy to figure out and offers many recreational uses.

Cons

The program will sometimes glitch and go offline. It makes it difficult to use and access. It is not always easy to make changes to your sheets.

Review Source
 
 

Thomas from Peli Peli
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

It really is the best option for online reservations for restaurants.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

Cons

Pricing can be a negative but OpenTable has a bunch of different options. They have worked with us over the years to make it work within our budget.

Review Source
 
 

Ezra from Osteria la Spiga
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

An excellent platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Opentable makes dining easier and offers excellent rewards, as well as providing a large network of diners who for the most part leave poignant reviews that help when deciding a dining experience.

Cons

I think the platform is well executed so there aren't really any negatives that come to mind. It is disappointing that all restaurants who take reservations don't partake in Opentable, simply because it would make the diners job easier and they could accrue more points, but so it goes.

Review Source