OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes.

OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests.

The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.



25 Reviews of OpenTable

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 25 reviews

December 2018

Joe from Two Boots Pizza

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Ok Software For Reservations

Pros

Ease of use for our staff to handle reservations and wait times. Very intuitive and implementation was a breeze.

Cons

Not as feature full as Rezzy. Pricey for what you're getting. They could use some upgrades and the product has been pretty static.

December 2018

GRACE from PETCO

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great way to schedule reservations

Pros

Very easy to configure and manage all of your reservations. The platform is user-friendly and pretty basic to learn how to navigate

Cons

sometimes there are calls that happen after the reservation has taken place to confirm and make sure they were made

November 2018

Hannah from Flaming's

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Everyone's using it

Pros

Why pay for an expensive floor chart system? This is super easy to use, affordable and online reservations make our job a whole lot easier!

Cons

Sometimes online reservations that are made last minute will take a few minutes to pop up. Not too long though.

November 2018

Julia from Food & Beverages

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Love OpenTable

Pros

Excellent resource to keep track of customers comings, goings, and what other restuarants in the area are doing. Love the ease of use for the employee AND the customer on the other side. Also love the polite suggestions to customers who don't show up for reservations that they shouldn't do it again - it's important that people understand that those actions can negatively impact a restaurant. Very smart system and ease-of-use mobile app functionalities, and a good rewards system.

Cons

Don't really understand why the restaurants often call you to confirm the reservation - seems a little counterintuitive considering the app is supposed to take care of all that. It would be cool if they found another way to do this; those who works 9-5s or any other job with daytime hours often have difficulty making non-work related calls during the day for hours at a time. The rewards system is good but I think they can improve it/incentivize consumers more.

November 2018

Jonathan from BD Hall Constructors Corp.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

OpenTable Makes Reservations Easier Than Ever

Pros

- You can search restaurants for open reservations if you are having trouble deciding on where to eat
- The app shows you the open times for reservations and it is reserved at the click of a button

Cons

- Some restaurants still called me in order to follow up and confirm the reservation, and this seemed to defeat the purpose a bit.

November 2018

Melissaq from St Croix Vision

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

OpenTable worked for us

Pros

Fairly easy to use, like the rewards options

Cons

Slight issues but no huge problems, wish there were more restaurant options

October 2018

Sarah from Titan Building Products

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Product

Pros

I have used OpenTable to book multiple reservations and it has been fantastic. It is super easy to use.

Cons

I have yet to have a con regarding this product. It is a great service and i have no complaints at all.

October 2018

Koby from Little Bear Homecare

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Love it!

Pros

I love using the app. Makes it very easy for me to set up reservations at different restuarants when I'm in a hurry and on the go

Cons

Not every restaurant uses OpenTable (it's not their fault) but that would be the only con that I have seen so far

September 2018

Michael from Duke's Southern Table

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Great app. Easy to use. Full of useful restaurant reviews.

Pros

The app is easy to use and very user-friendly. I find the restaurant reviews very helpful. It's extremely easy to make a reservation.

Cons

From a business owner's perspective, the pricing is a little hight. There are other apps out there that are starting to compete w/ open table that have lower pricing models.

September 2018

Sean from california first national bank

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

California Pizza Kitchen

Pros

This product made the job a lot easier. Having people go through the app and reserve the seating made the front desk much smoother.

Cons

I wish that it would be a little less glitchy? Software updates were a small problem but overall it was a great system when I worked there.

July 2018

Jordan from Paradise Valley Spas

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

July 2018

Open Table has saved my life when it comes to booking important dinners or business lunches

Pros

The UI is awesome and easy to use even for people who aren't great with technology. All you have to do is search in the area that you are looking to book a reservation or if you already know the restaurant you want to go to, just search for the name. Then it gives you time options and emails you a confirmation as a reminder. Most restaurants in the Bay Area use OpenTable.

Cons

I don't see many cons with this app as it hasn't failed me yet. I would highly recommend you to give it a try if you haven't already.

July 2018

TJ from Settlers Hospitality Group

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Most popular, easy to use, not many cons

Pros

Easy to use, popular with Guests, staff, etc. Mobile app, can track business from your phone away from restaurant

Cons

Few small issues, there should be more access to settings from app, controlling reservations, floor plans, etc

May 2018

ken from salesforce

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Awesome Tool

Pros

It's a very reliable tool that I've helped implement for a family member. Everything works as is and is good. Has a streamlined display and easy for reservations.

Cons

There a many steps to get what you need and lots to click through. The software does look a little old, it could use a refresh.

May 2018

Colleen from Guaranteed Rate

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

May 2018

Love It!

Pros

So greeat for customers to check in ahead of time and watch their wait time. I love when restuarants have this.

Cons

It would be great to see this expand into other industries. not sure how many cons I have, i really do love the product.

May 2018

Naomi from MindBody Medicine

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Reservations made easy

not only the reservations and easy to make and it has all the features, they have now introduced a rewards program with every reservation you make you get points which can be claimed for gift cards, how sweet is that?

Pros

Love the app easy to use and send you reminders minutes before your reservations, so your unlikely to miss it .

Cons

Love it all, i do wish that they would add more restaurants and lounges to their choices, couldn't find two places i was looking for

May 2018

Megan from Fine Dining Restaurant

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

May 2018

A downgrade not an upgrade

Not user friendly for FOH staff Icons/Tags are too small, not enough options No color coding No realtime report printing No way to see guest notes on the reservation sheet Note pop up shift notes Too many extra steps

Pros

Ipad use
Ability to see on iPhones
Access from multiple devices
Server cover count tracking
Demo capability

Cons

Features used for fine dining restaurants like guest notes, specific color coding options and multiple sheets for the same shift are gone. Printable sheets for large party set up etc. are no longer available. More steps to do the same action as the previous system.

February 2018

Riccardo from SITE

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Industry standard but, very expensive

Pros

Very easy to use software
Opens you up to a network of users
Easy to manage reservations and guests with good reporting

Cons

Very expensive, they charge you per person
Does not let you reply back to reviews
Not very receptive to changes

February 2018

Vanessa from The Plaza Suites

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Good for restaurant business

Pros

Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

January 2018

TJ from Settlers Hospitality Group

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Easier then pen and paper

Solid app overall

Pros

All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

Cons

Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

December 2017

Nichole from Tavern 101

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

December 2017

Open Table/ Dirty Table

Pros

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add