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OpenTable software

15 reviews(4.5/5)
15 reviews(4.5/5)

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes.

OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests.

The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.

Supported Operating System(s):
Web browser (OS agnostic)

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15 Reviews of OpenTable

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  • Jordan from Paradise Valley Spas

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    July 2018

    Open Table has saved my life when it comes to booking important dinners or business lunches

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The UI is awesome and easy to use even for people who aren't great with technology. All you have to do is search in the area that you are looking to book a reservation or if you already know the restaurant you want to go to, just search for the name. Then it gives you time options and emails you a confirmation as a reminder. Most restaurants in the Bay Area use OpenTable.

    Cons

    I don't see many cons with this app as it hasn't failed me yet. I would highly recommend you to give it a try if you haven't already.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • TJ from Settlers Hospitality Group

    Specialty: Restaurant

    Number of employees: 201-500 employees

    July 2018

    Most popular, easy to use, not many cons

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use, popular with Guests, staff, etc. Mobile app, can track business from your phone away from restaurant

    Cons

    Few small issues, there should be more access to settings from app, controlling reservations, floor plans, etc

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • ken from salesforce

    Specialty: Restaurant

    Number of employees: 11-50 employees

    May 2018

    Awesome Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's a very reliable tool that I've helped implement for a family member. Everything works as is and is good. Has a streamlined display and easy for reservations.

    Cons

    There a many steps to get what you need and lots to click through. The software does look a little old, it could use a refresh.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Colleen from Guaranteed Rate

    Specialty: Restaurant

    Number of employees: 2-10 employees

    May 2018

    Love It!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    So greeat for customers to check in ahead of time and watch their wait time. I love when restuarants have this.

    Cons

    It would be great to see this expand into other industries. not sure how many cons I have, i really do love the product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Naomi from MindBody Medicine

    Specialty: Health & personal care

    Number of employees: 2-10 employees

    May 2018

    Reservations made easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    not only the reservations and easy to make and it has all the features, they have now introduced a rewards program with every reservation you make you get points which can be claimed for gift cards, how sweet is that?

    Pros

    Love the app easy to use and send you reminders minutes before your reservations, so your unlikely to miss it .

    Cons

    Love it all, i do wish that they would add more restaurants and lounges to their choices, couldn't find two places i was looking for

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Megan from Fine Dining Restaurant

    Specialty: Restaurant

    Number of employees: 51-200 employees

    May 2018

    A downgrade not an upgrade

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not user friendly for FOH staff Icons/Tags are too small, not enough options No color coding No realtime report printing No way to see guest notes on the reservation sheet Note pop up shift notes Too many extra steps

    Pros

    Ipad use
    Ability to see on iPhones
    Access from multiple devices
    Server cover count tracking
    Demo capability

    Cons

    Features used for fine dining restaurants like guest notes, specific color coding options and multiple sheets for the same shift are gone. Printable sheets for large party set up etc. are no longer available. More steps to do the same action as the previous system.

    This review was submitted organically. No incentive was offered
    Review Source

  • Riccardo from SITE

    Specialty: Restaurant

    Number of employees: 501-1,000 employees

    February 2018

    Industry standard but, very expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use software
    Opens you up to a network of users
    Easy to manage reservations and guests with good reporting

    Cons

    Very expensive, they charge you per person
    Does not let you reply back to reviews
    Not very receptive to changes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Vanessa from The Plaza Suites

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    February 2018

    Good for restaurant business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • TJ from Settlers Hospitality Group

    Specialty: Restaurant

    Number of employees: 201-500 employees

    January 2018

    Easier then pen and paper

    Ease-of-use
    Functionality
    Quality
    Support

    Solid app overall

    Pros

    All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

    Cons

    Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Nichole from Tavern 101

    Specialty: Restaurant

    Number of employees: 51-200 employees

    December 2017

    Open Table/ Dirty Table

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

    Cons

    While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

    This review was submitted organically. No incentive was offered
    Review Source

  • Jazmin from Flour Bakery + Cafe

    Specialty: Restaurant

    Number of employees: 201-500 employees

    November 2017

    Reservations

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

    Cons

    The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Maya from Hospitality

    Specialty: Restaurant

    Number of employees: 51-200 employees

    August 2017

    Really Intuitive Product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

    Pros

    There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

    Cons

    There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Maria from Harry Caray's

    Specialty: Restaurant

    Number of employees: 51-200 employees

    August 2017

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it is multi-functional and easy to use. It is easy to figure out and offers many recreational uses.

    Cons

    The program will sometimes glitch and go offline. It makes it difficult to use and access. It is not always easy to make changes to your sheets.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Thomas from Peli Peli

    Specialty: Restaurant

    Number of employees: 201-500 employees

    August 2017

    It really is the best option for online reservations for restaurants.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

    Cons

    Pricing can be a negative but OpenTable has a bunch of different options. They have worked with us over the years to make it work within our budget.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Ezra from Osteria la Spiga

    Specialty: Restaurant

    Number of employees: 11-50 employees

    August 2017

    An excellent platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Opentable makes dining easier and offers excellent rewards, as well as providing a large network of diners who for the most part leave poignant reviews that help when deciding a dining experience.

    Cons

    I think the platform is well executed so there aren't really any negatives that come to mind. It is disappointing that all restaurants who take reservations don't partake in Opentable, simply because it would make the diners job easier and they could accrue more points, but so it goes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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