OpenTable Software

Pros

Very easy to use software
Opens you up to a network of users
Easy to manage reservations and guests with good reporting

Cons

Very expensive, they charge you per person
Does not let you reply back to reviews
Not very receptive to changes

Pros

Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

Solid app overall

Pros

All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

Cons

Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

Pros

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Pros

Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

Cons

The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

It's a really great program on the backened and user facing. Wouldn't be able to do my job without it!

Pros

There's great attention paid to detail in the functionality. For everything you wish to do it seems like it has been anticipated and it has been made easy for you to do it.

Cons

There are times when it's doing what it is set up to do and yet still creates problems by not recognizing things like overbooking. It would be nice if there were settings available to automatically prevent this from happening.

Pros

I love that it is multi-functional and easy to use. It is easy to figure out and offers many recreational uses.

Cons

The program will sometimes glitch and go offline. It makes it difficult to use and access. It is not always easy to make changes to your sheets.

Pros

Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

Cons

Pricing can be a negative but OpenTable has a bunch of different options. They have worked with us over the years to make it work within our budget.

Pros

Opentable makes dining easier and offers excellent rewards, as well as providing a large network of diners who for the most part leave poignant reviews that help when deciding a dining experience.

Cons

I think the platform is well executed so there aren't really any negatives that come to mind. It is disappointing that all restaurants who take reservations don't partake in Opentable, simply because it would make the diners job easier and they could accrue more points, but so it goes.