--- title: "OpenTable Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OpenTable. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OpenTable is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/opentable-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [OpenTable](https://www.softwareadvice.com/hospital-management/opentable-profile/) / OpenTable Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hospital-management/opentable-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hospital-management/opentable-profile/alternatives/) # OpenTable User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,322 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 991 reviews (75%) - 4 stars: 275 reviews (21%) - 3 stars: 45 reviews (3%) - 2 stars: 5 reviews (0%) - 1 star: 6 reviews (0%) ### Most mentioned pros - The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. - I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. - My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation. ### Most mentioned cons - Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. - I find it hard sometimes to access menus. - Far too expensive, customer service was deplorable, and their arrogance was overwhelming. ## OpenTable customer reviews Showing reviews 1-25 of 1,322 (page 1). ### Easy to use - Overall rating: 5/5 - Reviewer: Sara A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas. #### Cons It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable --- ### A Trusted Tool for Restaurant Visibility and Reservations - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with OpenTable was positive and reliable. It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants. The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about OpenTable was its ease of use and wide reach. The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings. I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. #### Cons What I liked least about OpenTable was the cost structure, particularly for reservation and cover‑based fees, which can add up quickly for busy restaurants. Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans. --- ### Opentable is amazing!! - Overall rating: 5/5 - Reviewer: Caitlin W. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can just get onto my phone and make a reservation super easily. I’ve never had an issue. #### Cons Like I mentioned before, I’ve never had any issues with this software. It’s super helpful --- ### Great as a secondary platform - Overall rating: 5/5 - Reviewer: Ilaria L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute. It is very useful to boost last minute reservations, however not ideal as a main booking platform. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive. #### Cons OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use. --- ### Great App for Easy Reservations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy and convenient reservations at many great restaurants. Also allows you to see the reviews of the space on the same platform which is great. #### Cons Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate. --- ### The best for bookings and reservations! - Overall rating: 5/5 - Reviewer: Jason A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I have been very pleased and I’ve used it for many years. It is a very simple website to use, and I like that. It provides instant communication back to me, to include automatic calendar invites. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great option for booking management. As a user, many restaurants have links on their websites to book reservations. I can also scroll the website for restaurants in my area and look at available times and seating options. #### Cons Nothing. The website is easy to use and widely accessible. I really don’t have any complaints. I highly recommend. --- ### AWESOME - it's such a great product - Overall rating: 5/5 - Reviewer: Abbie F. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros OBSESSED - I use it so much. I love the ability to reserve a table and give a notification to the restaurant for special reservations (i.e. birthdays)! #### Cons Not all restaurants are on it. I wish everyone would have their restaurant connected with Open Table. --- ### Opentable - great product - Overall rating: 5/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am very happy with OpenTable. I wish more restaurants used it so that it would be a one stop shop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hi, I love OpenTable. It makes it very easy to reserve dinner reservations without having to call and be put on hold. #### Cons The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again. --- ### Announce Your Presence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use for end users. Provides tremendous value and makes restaurants more appealing. OpenTable is an essential part of any restaurant's marketing strategy. #### Cons Categorization can be a challenge. Some places don't benefit from being pigeonholed as their creations aspire to work outside of traditional boundaries. --- ### Does the hardwork for you! - Overall rating: 4/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Useful in the sector to understand customer behaviour in relation to booking. Helpful when making changes to website, reservations or overall availability. Will continue to use it and hope it grows in the sector. Inspires trust too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Open Table is easy to use, helpful when editing reservations, straightforward for Customer Communication and free of bugs and issues. It is useful for tracking customer behaviour regarding bookings and overall data analysis. #### Cons I would like greater depth of detail regarding customer data analysis, source of visit, time spent, repeat customer, payment etc. This would then be supported even better with AI powered analysis. --- ### The Best Reservation Platform - Overall rating: 4/5 - Reviewer: Jake S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OpenTable is the best reservation platform out there - the widest network, the most connected. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros There are so many restaurants available to reserve through OpenTable. There's no doubt, if I'm going to make a reservation, this is my first look. #### Cons I find it hard sometimes to access menus. --- ### OpenTable - Super Convenient Restaurant Reservation Tool - Overall rating: 5/5 - Reviewer: Sara R. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent. I use it all the time for easy restaurant reservations. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations. #### Cons Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel. --- ### I wish all restaurants used OpenTable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I would rather use OpenTable rather than calling a restaurant. The user experience is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease and efficiency of booking a table. Immediate feedback. Rewards program #### Cons Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop. --- ### Easy to Use Open Table - Overall rating: 5/5 - Reviewer: Tess P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Very good, has been a part of many fun experiences dining out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy for making reservations, adjusting resos, getting information about a restaurant #### Cons I haven't run into any issues with it so far, it has only made the process of booking a reservation easier! --- ### Brian’s Review - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I’m happy with the product and would recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of the app. It really makes it easy to reserve a table at the best restaurants. #### Cons I don’t care for the up selling it kind of bugs me when I don’t need to use them for anything. --- ### Open Table is critical for managing reservations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is the best table reservation system I have trialed. It replaced the old school method where guests had to call and try to talk to someone about availability and it is so much more effective. I don't know how we operated without it for so many years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is the go-to for table reservations for restaurants. It is easy to use and the restaurant staff has easy visibility to the planned seating for the night. It really helps customers have a great dinner service because there is one less thing they have to worry about. #### Cons The reservation process for the customer can be a little frustrating. The software will only show a 1 -2 hour window on either side of your "target" reservation time. So you have to do the "trial & error" method to find a date / time that works. #### Reasons for switching to OpenTable The self-managed process was ineffective and we often missed reservations. We no longer have that issue! --- ### OpenTable is a user friendly application that helps make booking easy. - Overall rating: 5/5 - Reviewer: Sylvia H. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I've had a pretty good experience using OpenTable, no big issues as i've never been double booked which is my biggest fear. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I personally like the ease of use that OpenTable gives to users. For people who are usually on the go this is something that anyone can get their hands on. #### Cons No much that I don't like about OpenTable. Only thing that would be interesting is showcasing their other features. --- ### OpenTable Ease of Use - Overall rating: 5/5 - Reviewer: Jacalyn R. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OpenTable provides the service as advertised. The experience of setting up the reservation is simple. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of making reservations and including others. #### Cons I don't have any complaints about OpenTable, I believe it works well. --- ### Best in the Business - Overall rating: 5/5 - Reviewer: MorningStar M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Maximize front of the house operations while having the tools to allow the whole endeavor to shine. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Product Onboarding is easy and comprehensive for small to enterprise level restaurants. #### Cons Staff can sometimes not receive as hands on training as needed to get the most out of a revolutionary system in the world of dining. #### Reasons for choosing OpenTable Because it is the gold standard in the Business. --- ### Open table - Overall rating: 5/5 - Reviewer: Steve D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, phone interactions have been more difficult when needed things adjusted they used to do it, now walk you through it, some times ain’t got the time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Control flow of restaurant, pacing, mobile phone app connectivity #### Cons The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other #### Reasons for choosing OpenTable Dominant in field of guest reservation systems --- ### Regular restaurant diver's take - Overall rating: 5/5 - Reviewer: Andrew G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I use it daily for restaurant reservation management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes managing multiple simultaneous reservations a breeze. I love this software and it makes my life easier. #### Cons I can't think of any missing features. If I had to think of something... I'm not sure all menus are available in the app. If not it would be useful if anywhere you are ordering from has an up to date menu. --- ### Great to make online reservations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall OpenTable is a great tool to make online reservations; however, I do feel that they need to make some improvements especially regarding the reward program to make it more appealing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need. #### Cons Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal --- ### Its the main star - but I wouldn't go all in - Overall rating: 4/5 - Reviewer: Julia S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use and to customize. I like the mobile app on the client side. Cover flow helps with booking management. Guest data is not as robust as other platforms. Its worth using in conjunction with platform of choice so as to capture all guests #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns. #### Cons Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years. --- ### The Only Real Reservation Option - Overall rating: 5/5 - Reviewer: Zachary Z. - Verified reviewer: Yes - Industry: Newspapers - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, OpenTable solves a real need and is easy to use. Would recommend it highly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OpenTable is a phenomenal software that allows users to book and change reservations at various restaurants across the United States. It is, simply put, the go to reservation platform. The best part is that users accrue points and can redeem those points for rewards. #### Cons While redeeming points is a great idea in theory, in practice it is overly cumbersome and somewhat challenging to do, particularly for elderly users of the app. If there is one adjustment OpenTable could make, it would be to increase the ease with which users can convert points into cash. --- ### Time Saver - Overall rating: 4/5 - Reviewer: Whitney E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Having an online presence through open table is key. Everyone uses this platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Allowing guests to book online and opening up space for guests to book online is super helpful and helps bring in extra $$$. #### Cons I wish that the desktop and ipad version were the same. I wish you could block tables on the dekstop version like you do on the ipad. ## More reviews [Next reviews](https://www.softwareadvice.com/hospital-management/opentable-profile/reviews/?page=2) --- OpenTable Reviews, Pros and Cons - 2026 Software Advice