About Yelp Reservations

Yelp Reservations is a cloud-based restaurant management system that helps manage reservations and guests. Primarily catering small to midsize businesses, it enables real-time communication between customers and restaurant owners.

Key features of Yelp Reservations include online reservations, walk-ins, table and waitlist management, pre-paid ticketing and automated email and SMS reservation reminders. Additionally, it allows managers to keep track of the floor and service teams from anywhere across the world. In fact, it enables users to customize floor plans and shifts. Moreover, it automates the auto-fill process in case of cancellations and sends two-way text messages to maintain streamlined communication. It facilitates the delivery of greater value ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

306 Reviews of Yelp Reservations

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(186)

186

4 stars

(95)

95

3 stars

(17)

17

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 306 results

April 2020

Phoebe from UCSB

Verified Reviewer

Company Size: 51-200 employees

Industry: Writing and Editing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The Top Application for Your Restaurant!

Our small restaurant wants to expand to multiple locations in California. By using Yelp Reservations, we can see how we would manage multiple restaurants as our customer base has continually grown over the past year.

Pros

Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations.

Cons

I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly.

December 2019

Daria from Galiver

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

One stop

Frustration-free experience. Booking is very simple and takes 30 seconds.

Pros

I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Cons

I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

September 2020

Olivia from CBRE

Company Size: 10,000+ employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

September 2020

All in one place...

10/10 recommend. It's super easy to use, and you have everything you need all in one place. My favorite part is looking up the menu before I book.

Pros

Yelp reservations goes beyond just making a reservation. Not only do I use Yelp Reservations to make a reservation, but I also get to look at reviews, the menu, photos... I even sometimes get specials from restaurants like free chips and queso if I "checked in". Very easy to use, and I get benefits.

Cons

Not every restaurant is on Yelp Reservations, which makes it hard when you want to book a certain place.

May 2018

Jenny from Romio

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

5.0

May 2018

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

Pros

If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons

I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

September 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Yelp Reservations Review

Overall, Yelp Reservations is a great resource, especially because I use Yelp a lot and appreciate having all my information in one place. I can learn more about the restaurant and make my reservations (even if they are last-minute).

Pros

Yelp Reservations is great for being able to check out local restaurants and making reservations in advance. The desktop platform is very easy to navigate and is not complicated at all. I have the option to read reviews and view pictures that others have posted, so I can make informed decisions prior to making my reservation. I also appreciate receiving an email confirmation once I make my reservation.

Cons

The only thing I dislike about Yelp Reservations is that not all restaurants use it. Therefore, if I want to make a reservation at a restaurant that isn't listed in their database, I'll have to use other apps or softwares. Other than that, it's pretty easy to use and a great tool.