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Cell Phone Store POS Software
The two critical functions for cell phone retailers are point of sale (POS) management and customer relationship management (CRM). Specialty retailers, such as wireless stores, face additional complexities compared with more general retail stores due to their distinct business and revenue models. For example, in a wireless/cellular store, retailers don’t just require POS features, but they also need specialty-specific capabilities, such as:
- • Phone tracking.
- • Contract renewal database.
- • Phone activation.
- • Repairs management.
- • Accessory lookup.
Compare All Cell Phone Store POS Software
Square Point of Sale
Square Point of Sale
Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, email and SMS mar...Read more
Revel Systems
Revel Systems
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with...Read more
Epicor for Retail
Epicor for Retail
Epicor retail POS and business management solutions are designed to help independent retailers work smarter, not harder. With more than 45 years of experience built-in, Epicor retail solutions help retailers in nearly 8,000 locati...Read more
Hippos POS
Hippos POS
Hippos is an on premise with Cloud access point of sale (POS) solution that can be operated with or without the internet. The internet is only used to sync data between the POS and Cloud (web portal). The Hippos solution is design...Read more
POS Nation
POS Nation
POS Nation is built to support retailers, including specialty businesses such as tobacco and vape shops, liquor, wine and beer stores, lawn and garden centers, hardware stores, convenience stores, groceries and markets. The sof...Read more
Software pricing tips
Read our Wireless / Cellular POS Software Buyers GuideSubscription models
- Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
- Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.
Perpetual license
- This involves paying an upfront sum for the license to own the software and use it indefinitely.
- This is the more traditional model and is most common with on-premise applications and with larger businesses.
Rated best value for money
Smartwerks
Smartwerks
Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sa...Read more
Paladin POS
Paladin POS
Paladin POS is an on-premise point-of-sale (POS) solution designed for small and midsize businesses. It offers return order management, checkout, discount management and customer loyalty program management functionalities within a...Read more
Square for Retail
Square for Retail
Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with ...Read more
Popular Wireless / Cellular POS Software Comparisons
Buyers Guide
Last Updated: May 17, 2022The two critical functions for cell phone retailers are point of sale (POS) management and customer relationship management (CRM). While inventory is not typically extensive for cell phone stores, it does change frequently. Most cell phone contracts in the United States are for two years. During a contract period, cell phone retailers can sell related accessories to their buyers. As a contract nears its end, the retailer can contact the buyer about new phone options. However, this strategy only works if the retailer knows the client, their phone model and the end date of the contract.
Standard functions of cell phone POS software includes accounts receivable, accounts payable, general ledger and payroll. In fact, some operations just use inventory, POS and CRM software. They outsource payroll and use spreadsheets and paper records for the rest of the operations.
To help you understand wireless/cellular store POS software and find out the solution that is the right fit for your store, we’ve created this buyer’s guide.
Here’s what we’ll cover:
What Is Wireless/Cellular Store POS Software?
Common Features of Wireless/Cellular POS Software
Benefits of Wireless/Cellular Store POS Software
What Is Wireless/Cellular Store POS Software?
Specialty retailers, such as wireless stores, face additional complexities compared with more general retail stores due to their distinct business and revenue models. For example, in a wireless/cellular store, retailers don’t just require POS features, but they also need specialty-specific capabilities, such as:
- Phone tracking
- Contract renewal database
- Phone activation
- Repairs management
- Accessory lookup
To be on top of their game, cellular and wireless store owners need to know which mobile devices and accessories their clients have already purchased. This will enable them to create opportunities to upsell and cross-sell. Moreover, POS solutions can help retailers get a competitive edge and drive additional revenue by swiftly reaching out to potential customers.
Common Features of Wireless/Cellular POS Software
In addition to core business functions, wireless and cellular retailers should consider the following functions to meet their unique requirements:
| Phone model tracking | Track each customer’s phone model. As new accessories become available, sales agents can contact customers who own the compatible phone model. This is also useful if the manufacturer releases an updated version of a phone. |
| Phone serial number tracking | Track the serial number for each phone from its receipt into inventory and through to its sale to the end user. This is useful in case the phone gets lost or is stolen. |
| Phone identifier tracking | Track each phone identifier to its serial number and to the customer. This includes the electronic serial number (ESN) and mobile equipment identifier (MEID) for code division multiple access (CDMA) and subscriber identity module (SIM) cards for global system for mobile communications (GSM) phones. |
| Vendor compliance reporting | Track which contracts are sold for each carrier. Software systems should produce the sales and contract compliance reports as required. |
| Contract expiration date | Store the contract expiration date for each customer. When the expiration date approaches, the system should notify your sales team and send a reminder to the customer. |
| Date of last phone purchase | The system should track the date of the last phone purchase. As the date approaches two years, the system should notify the sales team and send a reminder to the customer to upgrade to a new phone. |
| Accessory look up | The system should identify accessories that match a particular phone. When a phone is shown or sold, the sales representative can also show all of the accessories that go with it. |
| Split tender | Enables retailers to accept payment over several different methods. For example, a customer may want to pay with cash and one or more different credit cards. The system must properly apply the split payments to the correct ledger accounts. |
| Rebate management | The system should track current rebates from carriers and phone manufacturers. It should print out rebate forms and materials when a phone is purchased. |
| Promotional pricing | The system should allow sale and promotional pricing. The pricing should change in the wireless inventory and POS software system automatically at a specified time and date, if desired. |
Benefits of Wireless/Cellular Store POS
Wireless/cellular store owners can see many benefits from implementing a POS solution. Integration with additional software modules, such as bookkeeping, accounting, customer support and email marketing, can provide further benefits at a relatively small additional cost.
Here are some of the primary benefits realized by the successful implementation of wireless/cellular store POS solutions:
Faster POS transactions. By improving the checkout process for staff and customers, retailers can accommodate additional customers and significantly improve the customer experience. POS solutions integrate barcode scanners, generate bills, process credit card transactions and track inventory levels. In addition, these solutions share automated contract renewal notifications to existing clients along with the details of new plans as they are launched by their network provider.
Improved mobile phone and accessory inventory tracking. Mobile store retailers can easily search for available devices and parts using the inventory management feature to reduce the risk of stock shortages, which can ultimately lead to loss of customers. In addition, advanced solutions send alerts to retailers once inventory of an item reaches the predetermined minimum limit. This feature also enables store owners to identify high- and low-performing products and then take corrective actions to remedy the demand-supply ratio.
More cost-effective operations. By automating manual tasks, such as data entry and writing receipts, employees can focus on important tasks, such as running marketing campaigns, resolving customer issues and analyzing their business performance. In addition, cellular/wireless POS solutions prevent instances of human errors by using barcode scanners for inventory tracking and generating receipts. These improvements drive sales and increase client retention rates.
Centralized CRM. Wireless/cellular store POS solutions enable retailers to better serve customers through more personalized interactions. Retailers can run marketing campaigns by creating a central repository of existing and potential clients. In addition, some solutions allow stores to send emails on special occasions, such as birthdays, anniversaries and holidays.