Cin7 Software

uge potential but still some major things to sort

Mix bag - from awesome features and ideas to very hard to implement and things that were promised turn out to are not offered and make the price steap for what you get.

Pros

user interface - continues invation of the product - some customer service people are very awesome and switched on - mulitcurrency use -

Cons

lake of integration to software - simple emailing jobs to warehouse is difficult - no job stage is driven actions possible - reporting per branch as default is not possible (you see always all branches, all your products incl and all the inventory) and need to be adjusted everytime you run the report - customer service can be very unresponsive

System implementations are never fun

Cin7 resolves our business need of needing a CRM to integrate into an account software. Like with all new systems implementation, its a stressful exercise for businesses. Cin7 provided the support we needed during this time. We hope this partnership continues to flourish, and we look forward to continuing on the journey of building our business with them.

Pros

The biggest attraction with Cin7 was finding a CRM partner that could support our business. Cin7 has the size and support team we require to fulfil that need.
The integration with Xero .
The system has a lot of clever functionality.
The support received during the 3months post implementation was good. We had a dedicated account manager Srikanth who guided and was the go to person for all issues. He was responsive to our needs and did the best to represent our business issues to the internal developers.

Cons

Our business product cost model is based on detailed per unit cost at large quantity. Cin7 is currently unable to deal with this requirement on a consistent level whereby all features of the system is gathering and reporting consistently at 4dp.

Cin7 is not the easiest system to use. Screens are very full and system processes are often complicated and multi stepped. eg when selecting kitset items in sales orders

Ease of customisation or feature/report enhancements. There is no clear path from customer's perspective how to have this done. As customers we are willing to pay if the feature is crucial, however does not seem to be an option.

Review

This is our first time using Cin7 and so far it’s been great! Our direct contact has been on top of everything. He’s guided us throughout the process which makes the every transaction smoother. I would definitely recommend Cin7 and him!

Pros

It's is a smooth experience.

Cons

Amazing Onboarding Experience

Overall, I’ve been very happy with Cin7 and have no concerns.

Pros

our implementation specialist was very patient with us and the amount of time it took for the whole onboarding process. He was always very responsive and helpful during that period. Similarly, the experience was with our Technical Consultant I thank you for being willing to spend one more hour with us and go over some Reporting features.

Cons

Very much satisfied with both the product and the services

We have been testing the manual with people who have not trained on Cin7 to ensure in the future, any one of our employees could pick it up and figure out how to do something in the POS system.

Pros

I would like to start out by thanking you for all your time and patience as we processed thru the training and going live with Cin 7. I feel the product is very user friendly on the front end as well as the back end. I have been working on putting together a manual for quick reference and really appreciate all the help from the HELP tab. We have been testing the manual with people who have not trained on Cin7 to ensure in the future, anyone of our employees could pick it up and figure out how to do something in the POS system.

We will be doing year end inventory mid December and I am excited to see how that goes.

Thank you, again, for all your time and effort in helping this be a product we are very satisfied with,

Cons

Improvements over the outdated systems

The onboarding process was a fairly easy process. The Cin7 reps have done a very good job of responding to any questions that we have had during the process.

Pros

Cin7 has been a huge improvement over our previous POS. I have been able to find out information on our sales that I never would have been able to before.

Cons

NO General ledger and Not recommended if you have large qty of inventory

4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7. 5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it. 6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices. 7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue. 8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices. Overall, very disappointed.

Pros

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Cons

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration:

1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders.

2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting.

3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Cin7

It has been a very good experience.

Pros

This program offers everything that I need to run my business, at a very reasonable price. It has a multitude of different functions, and the customer service is very good.

Cons

I would like to see more reporting on the program, like inventory turns.

Cin7 is great to use, but needs a bit of improvement

It is a software that has so many options a has a good customer service with updates and someone ready to help. It has many good features as well. The main con is that is crashes too much and sometimes it becomes a liability at work.

Pros

You have so many options to complement retail sales, such as reporting, branch transfers and most important, a flexibility to jump from date to date and search over a big database of sales and customers. .

Cons

Even though it is easy to use, the system crashes a lot, so it is difficult to work without a system that is carried through a business

A must to manage stock

Great customer service and have options to add on-call support

Pros

I like the fact that it integrates with Xero and Shopify and that you can also set up websites through it

Cons

It can be a bit tricky to set up, need more people able to implement in the South Island.

Cin7 Start Up

Pros

We have a start-up importing company and have appreciated all the help from the Cin7 implementation team to get our business underway. Chadni has given us excellent guidance through the process, many thanks!

Cons

it took a little time to learn all the processes but the training support was excellent

We have been with CIN7 since June

Pros

We have been with CIN7 since June this year. We have had fantastic support to assist with working the programme. It has assisted us greatly with stock control & purchasing.
Overall very happy we decided to go forward with CIN7. Looking forward to see CIN7 grow. Cheers

Cons

We have had a few issue's with stock locations etc, but the team support at CIN7 fixed issue's quickly and efficiently. It works very well with xero and it is a absolute ease to work with this product.

Good alternative for Excel Files

Pros

CIN7 has been such an amazing easy to use cloud platform. The on-boarding was super helpful. My specialist was able to help me every step of the way.

Cons

I had a major issue with my data but he was able to sort things out with his support team.

Expensive, comprehensive but slightly cumbersome

We had real issues with clients managing their stock levels, movement of stock, manufacturing of goods, and warehouse management. We moved several clients onto CIN7 and it does the job very well. We can have a stock figure live, online any time of the day or night.

Pros

Fully featured software. They really have thought of every eventuality and cater for it. There are so many things you can do with this software.

Cons

It's so big and bitty that it doesn't feel good or easy to use. It is stable and reliable but doesn't feel that way. It has so many features that it's really difficult to set up and not that easy to learn to use. It's not the most intuitive software.

Cloud based inventory system for merchants

Pros

Very robust. Pricing was about middle of the pack. Would be perfect for Fashion and Apparel retailers, beauty, cosmetics, furniture.

Cons

Integrations were limited to accounting software.

Great for business

This program has definitely helped with our inventory systems

Pros

The layout is neat and dashboard is easily customised. Also great for ease of use.

Cons

Initially it was hard to understand the jargon, but the implementation team is great at explaining and very helpful

Brilliant

I am very happy with my overall experience with Cin7. I have been able to track inventory from multiple locations, integrate my accounting software and integrate a vendor EDI system to the software.

Pros

The Cin7 staff and customer service really stand out. The customer representative has been an incredible help in providing one-on-one guidance and direction in integrating the software with all of our platforms.
The sophistication of the software is impressive as is the ability to deal with multiple locations, regions, pricing, fulfillment centers as well as its B2B platform. I would highly recommend the software and staff.

Cons

Nothing to note the software is very sophisticated so takes some time to set up

Excellent Overall Service

Sri has been an integral part of picking up the many pieces that we were unsure about and him fixed and helping us through the stages.

Pros

Cin7 is a great one stop cloud based platform for inventory managemnt . Their workflow is very good and their support is great.

Cons

The PO workflow of adding freight and duty into seperate PO to link to the original is archaic and i hope they get this issue sorted asap. Im sure other people have complained about this also.

Robust, Customization Friendly and Efficient

Very friendly and respectful group to work with Support is effective, but I recommend using videos to describe any issues that are complex We have been assigned an exceptional support member from Cin7. Customer rep. has been extremely helpful in resolving our integration issues and customization needs. He is very bright and able to assimilate lots of information quickly to understand an issue and work with his Cin7 colleagues to find the best resolutions. He also has excellent follow-through. My advice is to ask for him.

Pros

We’ve been utilizing Cin7 for about 9 months. We integrated the Cin7 for our business during Q1 2018. We have found the Cin7 platform to be robust, and the customizations they provide to accommodate specific business needs have been very important towards running our operation effectively and efficiently.
In summary:
 Robust platform for a small to mid-size business
 Inventory management capabilities are strong
 Sales Order and Purchase Order functionality is solid
 Reporting capability has improved with more features and functions this year.

Cons

There is a cope for improvement as it ages.

CIN7 increased our monthly charge three fold

Pros

cloud based - which at this point is about the only thing i liked - clearly not sufficient

Cons

Buyer beware. I signed up in spring of 2017 to use CIN7 for my two retail businesses. The first was an ok experience; the second was in onboarding stage for almost a year. At that point, in spring 2018, CIN7 announced that they were tripling our monthly charge for both accounts and there was nothing I could do. We tried to resolve and come to a compromise, and there was a complete lack of interest in hearing a customer’s point of view. So, after paying them multiple thousands of dollars, and investing additional thousands of dollars in training, we got to dump everything and go elsewhere. I’m still appalled when I think about their business practices and complete lack of respect for the customer relationship.