Cin7 Software


 

Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and Electronic Data Interchange (EDI) into a single solution.

Cin7 allows retailers to track inventory levels in real time across multiple warehouses to prevent stockouts or overstocks. In addition, it enables executives to calculate the accurate cost price and sale price of the products on the basis of predetermined rules.

Cin7’s POS feature enables salespeople to track stocks in real time while processing cash register sales in from any mobile device. It also enables users to process payments and manage accounts. The POS feature allows retailers to run promotional campaigns and loyalty programs by offering discounts and gift cards.

The solution is ideal for retailers selling products such as fashion and apparel, flooring, furniture, electronics and appliances.

 

Cin7 - Inventory control
 
  • Cin7 - Inventory control
    Inventory control
  • Cin7 - Inventory management
    Inventory management
  • Cin7 - Purchase order
    Purchase order
  • Cin7 - Stock tracking
    Stock tracking
  • Cin7 - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

208 Reviews of Cin7

 

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Software Advice Reviews (4)
More Reviews (204)

Showing 1-4 of 4

Wander from Prowake
Specialty: Hospitality & Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very good!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system is all web based!!! Easy to use, user friendly. All the web sales can be easily managed.

Cons

Additional app for Cin7 to integrate with logistics had an expensive connection fee, higher than the app itself.

Review Source
 
 

Ami from Small World distribution
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Cin7 review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Switching to Trade Gecko is in the process. Trade Gecko looks like a dream.

Cons

Since writing my last review I've had the 'head of support' helping me, assuring me we'd resolve my issues. He was in touch twice pleading with me to stay on the system before I got an out off office from his email address notifying me he's away for two weeks. On top of this I've been charged extra a month for an extra user as I entered my accountant's information in the 'new user' section. Nowhere does it mention that there will be a charge to do this, and I'm pretty positive this is actually against the law. So far they've said they can't issue a refund.

Review Source
 
 

Marco from Rocket
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Product with big potential, but still a prototype.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We suggest you to wait to subscribe to this product until the company is able to deliver the full functionalities they claim they offer.

Pros

Functionalities of this product are what small companies need, if only they were working.
This remains a good project on paper, and it would be great if offered for free until it is working properly to clients helping the development of a final product. Now it is working with 60-70% of the minimum required functionalities. The risks of being blocked with shipments and invoices are always there.

Cons

This is still a prototype, charged to customers as a final product, probably to finance the completion of the software development. We subscribed for a base plan and we were forced to move to premium plan. We cannot switch immediately due to the big time and money invested in setup and integration, and we will soon do it if they do not fix the issues. So far, support is not able to solve issues in real time, therefore we had and are having huge issues with customers with blocked deliveries, wrong documents (invoices and packing lists sent out). And we did not receive any refund or apology with a plan to fix issues.
Having mistakes in reporting, and official documents like prices and amount of invoices is not acceptable.

Review Source
 
 

Mikko from POINT 3 Basketball
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Solid value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has been generally very responsive and helpful in solving problems. Most other software packages in this range barely even offer support!

Pros

The range of functionality that Cin7 offers is similar or even superior to what other platforms offer for almost twice the price. While I wouldn't call it perfect, it has definitely increased our ability to analyze our business performance and stay on top of everything on a daily basis.

Cons

As with any software system transition, there are some functionalities that you have to sacrifice to gain others. We are still adjusting somewhat to the new system, though we are definitely in a much better place than we were with our previous software package!

 
 
 
Showing 1-20 of 204

Noelle from Le Monde-home

November 2017

November 2017

This has been a very frustrating process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have a complex pricing structure and multiple locations and Cin 7 was one of the few software packages that has been able to cope with our set up

Cons

Subscribing to Cin 7 almost three years ago meant they were going through a lot of 'teething' problems and initially we did not receive the support we required. However we have seen a vast improvement but we did not think it fair as a reward for persevering they would triple the monthly fee, with out warning or good reason!

Review Source: Capterra
 


November 2017

November 2017

CIN7 has given us visibility and consistency within inventory management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The details associated with the receipt, production, and pricing of products is critical to our business. Also, the advanced batch tracking processes ensure we are compliant with regulations and providing protection for our clients.

Cons

Some more extensive reference materials would be helpful. These exist, but sometimes updates to the system are not quickly reflected which can make it difficult for new employees to rely upon the documents.

Review Source: GetApp
 


November 2017

November 2017

Magneto 2 solution & I appreciate not having to repeat myself.... don't you?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

service and great existing workflow

Pros

Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch.

Cons

Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list.

Review Source: Capterra
 

Michael from Coombes and Gabbie Lighting Design
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended.

Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.
Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design.

Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet.

Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Pros

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Cons

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.

Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Review Source: Capterra
 

Kylie J from wYse Lifestyle

November 2017

November 2017

Software is user friendly and queries resolved usually within 24 hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A fully functioning Electronic Data Integration (EDI) Solution that fits the business. This Inventory and POS Management System eliminates the need for manual data and stock updates on all platforms which includes website, amazon, other fashion platforms, Dispatch, 3 Stores, plus any pop ups we do around the country.

Pros

That it is API compatible with most other platforms including Shopify and Amazon. wYse lifestyle also has 3 Fashion Stores, with more pop ups around the country. An EDI solution was the next positive step that I could see for growing our business as our current Inventory and POS had stated to stunt growth and profit, and now it has been the best for us in reports, tracking and growth!

Cons

That there is a lot of background work to do first before launching, especially going from an on premise inventory and pos with no API integration capability and poor quality csv files. So a lot of manual work for me but the extra foundation work is worth it for progress!

Review Source: Capterra
 

Linda from The Green Life Soil Co

November 2017

November 2017

I regret our decision to go with Cin7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of access with cloud based platform.

Pros

The most positive feature I can think of is it's cloud based, unlike our previous system, so ease of access is beneficial.

Cons

Lack of support. Our onboarding specialist mysteriously quit less than one month after we went live with the system (after we had received very little assistance) and was not replaced with another contact assistant. We were told we had to pay for premium support from then on. We have been with Cin7 for less than one year now and they have increased prices by 45%.
Very disappointed overall. Obviously they're not interested in small business customers.

Review Source: Capterra
 

MacKenzie from Equiline America

October 2017

October 2017

Use for Wholesale distribution and retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Different currencies, matrix system for variants, wholesale and retail customer options, B2B website integration.

Cons

B2B is not fully customizable. Replenishment values are not available for matrix variants, for example a specific color and size shirt.

Review Source: Capterra
 

Irina from Bicycle store

October 2017

October 2017

Very bad support /most of features do not work as promised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Supports Multiple locations
POS is ok and user friendly
PO part also works smooth. Able to allocate freight cost to POs in different currencies

Cons

We have been using Cin7 for more than 2 years and it changes only to worse.
In 2017 cin7 increased price for us twice already (we are not using extra features or users, the size of the company is the same ).

Support team is not able to solve very simple issues and when something does not work properly they just reply that it is supposed to be like that. I have to email them several times to get the job done.

Support is also became very slow. Sometimes nobody replies at all.

very frequent database errors

System does have potential but unprofessional support is killing it .

Review Source: GetApp
 

camila from Southerncross Distributor
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i can see better the sells daily and analysing the products.

Pros

it' s fast and easy to use and the cin7 staff always help me when i have some doubt .
Certainly i recommend this software

Review Source: Capterra
 

Mignon from Industrial
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Absolute appaling service and pricing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At tgis point, none whatsoever. Worked for a short period now that bugs are being sorted but they make it unaffordable now.

Pros

Easy to use and fearures were fairly good for the price until they are now raising monthly subscription by 43%!!!!!!!!!

Cons

We moved everything over to use them anf after 9months they are raising the price ridiculously. 43% jump. We spent countless hours and money setting up and now we will loose everything as the jump will sink any business.
There is alot of issues integrating with accounting software not talking to each other and takes them days to help you fix it.
I would suggest staing away from this terrible ridiculously over priced software!!!!!

Review Source: Capterra
 

Sam from Thrills

October 2017

October 2017

Cin7 has been great at helping us to manage our inventory and integrate with our accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The willingness of CIN7 to add features that make the system more usable. When we discover features that would assist in our daily tasks CIN7 have been helpful in incorporating these new features.

Cons

The fact that it is easy to make mistakes. It would be great if there were more warnings when mistakes have impacts on the accounting.

Review Source: Capterra
 


October 2017

October 2017

Excellent. I highly recommend Cin7.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used several and looked at dozens of systems in the last fifteen years, and recently switched to Cin7 for my two retail businesses - both a fusion of brick and mortar and ecommerce (using shopify platform). Cin7 is robust and well designed, and relatively easy to learn and use. Its highlight is inventory management - quite advanced, and at the same time free of unnecessary complications.

Cons

While there is a learning curve for any new software or system, Cin7 works, for me at least, refreshingly smoothly and logically. Onboarding process was efficient, and the support staff was always available to teach and answer questions.

Review Source: Capterra
 

Mark

October 2017

October 2017

Great experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using this software for 3 years now , it has been a great experience. Our business couldn't have grown with it . thanks cin7 .
links to shopify good

Cons

Ebay app could do more , only for down loading orders . look forward to a way to list products .
support is ok , but need to give a little more detail to answers

Review Source: GetApp
 

Susanna from Shopping online

September 2017

September 2017

An Inventory System in Great Value. Suits the needs of small to medium size businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CIN7 help us to manage the wholesale and eCommerce inventory effectively. It integrates with Shopify and Xero. Now all prodcuts and inventory data are centralised in CIN7.

Cons

The steps of product mapping between CIN7 and Shopify takes too much time. The process can be simplified.

Review Source: GetApp
 

Teresa from Plus Medical Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy and simple to use, very intuitive for the team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better Inventory, Better Fulfillment with Cin7

Pros

The import and export functionality is excellent,EDI in future will be significant in improving our effectiveness

Cons

Have yet to find any weaknesses.
The Cin7 product has 98% of everything we are looking for.
Hopefully Cin7 can connect to MYOB in future.

Review Source: Capterra
 

Greg from Leather Gallery
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Complete business overview and control in real time.
Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Pros

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.
The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.
Seemless integration to xero and shopify make life a breeze.
We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.
The reporting is great and the Smart Buyer software has made our lives easier.
Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.
An awesome product that keeps getting better and better.

Cons

Being in South Africa some times support takes awhile.
Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.
Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Review Source: Capterra
 

Chad from Eastern Transmission Global Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great product, intuitive and flexible. Great for our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexible and helpful staff have been a huge benefit. It often makes the difference between success and failure in my domain.

Pros

What I like the most about CIN7, besides the simple layout and ability to integrate and adapt as our business expands, is the customer service and tech support. I am not a tech savvy person, but with the expert guidance and help of CIN7's heroic support staff, even I am able to use this system! To say she has been patient with me would be a great understatement.

Great software, great price, amazing customer support. What else do you need?

Cons

I have no real complaints to add here. If pressed to find something, I could say that because they are in New Zealand, there is a time delay for certain communications. Not their fault, I choose to live in Canada!

Review Source: Capterra
 

Spiros from Smartmatic
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

As with any software of this type we could not run our business without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reasonably stable back end.
Good cross section of modules, Sales, Inventory, CRM, Manufacturing, Purchasing and interface into Xero.
Great Wholesale pricing flexibility.
Recently interfaced into Shopify to get off their B2B platform and works well.

Cons

The product is lacking development as most of the development seems to be into interfacing into other channels.
POS system is very poor.
B2B site has a lot of issues.

Review Source: GetApp
 

Cameron from Saint

August 2017

August 2017

Cin7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integration via apps. Ready made solutions have the potential to cut down on problem solving time for clients.

Cons

Some simple options aren't currently available for development. Order data exported into comprehensive spreadsheet templates to move orders lists to courier portals isn't an option. Streamlining processes can often include avoiding third party apps like StarShipIt and just exporting data into a required template to move straight to a courier portal is a source solution which isn't an option with Cin7 at the moment.

Review Source: Capterra
 

Logan

August 2017

August 2017

Big Functionality for Small Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My business requires detailed inventory mgmt down to batch tracking and expiry dates. Cin7 provides this in a very simple and easy to use way. In addition the fully integrated B2B ordering site and pivot table reporting adds significant value to my business. These functions are easy to use and quick to set up. Business processes such as calculating accurate landed costings is also easier than before. Cin7 provides more value that larger ERP solutions that I have used in the past. However what exceeded my expectations was the onboarding support to help me seting the Cin7 business up to best suit my business. Thank you support team! I have no hesitation recommending Cin7.

Cons

Cin7 allows you to structure and group your products to multiple sub category levels, however the reporting function currently does not all you to report on all the subcategory levels - but I'm sure they will fix this in time.

Review Source: GetApp