Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding. Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service. The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately. In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Good product in general - terrible customer service

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7. 5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it. 6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices. 7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue. 8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices. Overall, very disappointed.

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration: 1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders. 2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting. 3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

I am very impressed with Cin7 and I would recommend it to anyone who needs a robust and flexible inventory system. It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results.

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience. - Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help. - Onboarding is expensive but if you have a great onboarding specialist it is worth it. - Can be laggy - Some features could be more fleshed out, especially in the B2B but they are working on that.

We are so excited to finally be done with unbelievably inferior products! Every concern we had with our previous inventory management software has been solved with Cin7, and it has combined a few different programs we were paying for, so we're also saving money! Our implementation specialist [SENSITIVE CONTENT HIDDEN] was FANTASTIC; incredibly personable, very patient and helpful, and just delightful to talk to.

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

My second onboarder [sensitive content hidden] was ablke to bring our implementation back on track after a rather damaging experience from our inital start. We were on the verge of cancelling our subscription and signing up with Fishbowl.We are have now commenced our live transisioning and look forward to this product and support services living up to our expectations.

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer.

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.

Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles. The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free.

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows. The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers. Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify. The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.

The thing we like least about this software is its tricky compatibility with Authorize.net.

Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Powerful reporting functionality. Cloud based so good access.

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire. We'd happily recommend to colleagues!

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition. Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer. Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic. We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Very poor. Expensive, buggy and the price increases are ferocious.

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

So far we are very happy with Cin7 and anticipate that it will meet our needs as we grow for the foreseeable future.

Historically, we had a very hard time of getting accurate inventory counts due to our past system not syncing with our e-commerce system and Amazon. Cin7 is linked to all our selling channels which provide for down to the unit accuracy. Other features that made Cin7 appealing is the ability to keep track of virtual bundles and the fact that it is cloud-based.

Like any new software there is a bit of a learning curve, but Cin7's, onboarding team, particularly [SENSITIVE CONTENT HIDDEN], were excellent in getting us up to speed.

There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use and how intuitive most of the functions are. It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System. We also required a few tweaks in some functions/forms to suit our business and these were accomodated to make the system more relevant to what we do and how we operate. Apart from the system itself their other big asset is the customer service. I was beyond impressed with the care and attention we received from our onboarding specialist. We had a few set up issues along the way but these were sorted out in a timely and courteous manner, nothing was too much trouble and we really felt like we were supported during the set up phase. We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity.

The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current. There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had.