Square for Retail Software


Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with built-in payment processing and integration with all Square hardware.

Square for Retail enables users to track, adjust or transfer inventory across all locations. The solution can give automatic alerts for low stock, so users know when to create and send purchase orders to vendors. Items can be searched by keyword or by scanning barcodes.

Square for Retail can automatically create customer profiles with every card transaction and track customer information and purchase history. It can also automatically sort customers into loyal, casual, lapsed or custom groups. Users can then add notes and preferences to customers’ profiles.

Square for Retail is available for purchase on a monthly subscription basis.

Payment processing
Payment processing

Payment processing

Discounts

Discounts

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



244 Reviews of Square for Retail

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 244 reviews

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TJ from Settlers Hospitality Group

Type of Store:  Restaurant

Number of employees:  201-500 employees

Ease-of-use

Functionality

December 2018

Good for off site business

Pros

Simple system. We use this square when we do off sites, and can't access our every day point of sales system

Cons

It runs on it's on system, of course, so can't tally up into 1 report with sales, p-mix, cash management, etc

Review Source

Sarah from Evolve Massage and Wellness

Type of Store:  Health & personal care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

December 2018

Simple, Fast and Easy to Use

The app is also very simple and clean, which makes it easier to use.

Pros

The setup of the devices is very simple. I love how fast it transfers to my account, by the next morning it's in there. Detailed breakdowns, convenient transaction lists. I recently set up eGift cards through square and it's very simple and convenient, which makes it more accessible to clients.

Cons

I have had trouble with the swipe feature. I rarely use it because most have a chip, but sometimes I've bypassed the swipe reader altogether and just put the card in manually. The only issue with that is the higher fee for manual entry.

Review Source

Gabe from NWL

Type of Store:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Great for small businesses

Pros

Easy and convenient to set up. Great way to accept payment for items or services on the go. Can have it integrated with your inventory system.

Cons

Customer info is not always captured or promoted automatically so when using it for items being persons ie future event tickets it can be a bit cumbersome to ensure that you have a way to get in contact with your customer to ensure they receive their item.

Review Source

Debbie from The Wilderness Center

Type of Store:  Gifts

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Used for Multiple Businesses

Pros

I have been a long time used of Square, using it for multiple businesses. It is so nice to be able to take my business anywhere and make transactions especially when I do trade shows. Easy to set-up, easy to use and they send a free card reader when you sign-up.

Cons

I find sometimes that the reader doesn't always work so I have had to buy multiple readers so that if one doesn't read the credit card, hopefully the next one will.

Review Source

Julia from Food & Beverages

Type of Store:  Grocery / supermarket

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Amazing POS, easiest to use

Definitely best for small business or franchises.

Pros

By far the easiest and most streamlined POS out there for both the employee and the customer. Makes purchasing simple and I've found that discovering old receipts or finding information that would otherwise take hours is a very quick process.

Cons

Not as many features and functionalities as other POS systems but I think it's meant to be that way - simple. Doesn't have all of the bells and whistles that other restaurant POS systems have, for example.

Review Source

Joe from Two Boots Pizza

Type of Store:  Bar / nightclub

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Good for Small Business and Pop Ups

Pros

Ideal if you want to take credit cards at a pop up or something very low volume. Easy to use on front and back end.

Cons

Not a solution for high volume. Won't offer functionality a true point of sale system will. You can't run a real business with this.

Review Source

Kristine from Isle Royale & Keweenaw Parks Association

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Not perfect, but a big improvement!

Pros

Sales staff really like it compared to cash register and credit card terminal (or old-fashioned knuckle-buster imprinter for our remote locations). Predictable fees, which have been lower than for our previous traditional credit card processors, especially for in-person purchases and for American Express. No monthly fees or PCI compliance issues. Square Community is a helpful resource. Dashboard with a variety of reports works pretty well, and it's handy to be able to generate sales reports or search for individual transactions quickly.

Cons

Lack of good integration with Magento Community web software (only bottom line charge comes through). No ability to easily transfer inventory from one location to another. Problem with cash total on drawer report not matching sales report. Usually cash drawer is correct, which means sales are not recorded properly. This problem has existed since at least August 2016, while their engineers work on it. This lowest cost version of Square probably gets less attention than their monthly subscription products. Daily subtraction of processing fees creates a lot more work in QuickBooks than traditional credit card processors charging fees monthly. Customer support has been hit or miss. We've been misled a couple times. After uploading a file with inventory quantities for each product at each location, which took a lot of time to create, we discovered that inventory didn't start counting down with each sale unless we activated that feature on each product individually. That makes no sense. Searching for sales of individual items can be quite slow because it starts loading ALL items before giving a chance to choose.

Review Source

Juan from Derevo

Type of Store:  Other specialty retailer

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Good cloud based POS option definetely

Pros

Cloud based, responsive design, great UX, is a really good option and also is free to use, you can purchase some devices to complete the experience like a stand, scanner, money box, etc.

Cons

I ended up not using it because the lack of functionality that my business was needing, it is a simple POS and I needed some rules or more complex features to work with but for other kind of user this software will make the trick.

Review Source

Terri from Health Care Center for the Homeless, Inc.

Type of Store:  Health & personal care

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Ease of Use for Donations

Pros

With or without the swiper, Square is easy to use. This has become my go to option for taking credit card donations from donors. I do need to upgrade to the newest swiper soon, but the app makes it easy to enter info by hand. We have used this at a number of events for donations, ticket sales, etc. And I like that it can be used by more than one person at a time. Allows a bunch of us to run around at the event doing whatever we need to.

Cons

It doesn't have the ability to collect donor information. I know this isn't what it was made for, but that would make things easier for acknowledging gifts.

Review Source

Penny from Jenica's Blissful Beauty & Supply

Type of Store:  Salon/Spa

Number of employees:  1 employee

Ease-of-use

Functionality

November 2018

Easy to use

Great for someone just starting out but depending on the volume and type of business not great for the long term.

Pros

This product is probably the easiest I have used to accept payments. simple to set up and get started.

Cons

Because it is a "mobile" option their interest fees are higher. They charge additional fees to manually process a credit card which was frustrating for me as I have many customers who order and pay over the phone with their card. Also not everyone has tap for the new debit tap option, and if they do normally their invoice exceeds the tap max.

Review Source

Searle from We DD - We are Designated Drivers

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

A better (most of the time) alternative in the POS offerings

Every time we end up going with a customer to (TD) bank machine to get cash because we can't process his/her card I'm on the look for an alternative...

Pros

No heavy investment or monthly fee for equipment. Call up menu for most "inventory" items making for quick processing.

Cons

If you have any customers who deal with the TD bank you might want to try another system. Square won't accept most of their cards

Review Source

Maureen from Hands of Grace Massage and Wellness Center

Type of Store:  Health & personal care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

User friendly

Pros

Portability
User friendly for both provider & customer
Customer service has always remedied any complaint I had

Cons

I've had some challenges with the chip reader, however the new chip/magstripe reader they sent, works well.

Review Source

James from Hospitality Services

Type of Store:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Good for really small business

Pros

It's relatively easy to set up and it's relatively easy to understand the payment structure. The product also looks great!

Cons

If you really shop around, other competitors might have more complicated payment structures but they will probably be a little less expensive.

Review Source

SILVIA from ROSALES FINANCIAL LLC

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Amazing software!

Pros

We’ve been using this system for over a year. We love everything about it. It keeps the monthly sales organize, the customers and invoices. It’s a great way to keep track of your income. There’s no monthly fee for the service. It’s great

Cons

I would say maybe lower fees on transactions with saved credit card on file. If it’s a recurring transactions also.

Review Source

Mary from Falls Baptist Music School

Type of Store:  Books & music

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy system for making sales

Pros

It is easy to use, portable, and has transformed our ability to make sales. The reports are easy to view (can be customized by day, group of days, month, etc.) and if you use the category feature, it is easy to track which accounts the sales go to.

Cons

It can be a little difficult to navigate or organize, and does not always seem to have the giftcard or discount options that I need.

Review Source

Michelle from Apparel

Type of Store:  Apparel & fashion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Never Received My Money

Pros

Product is somewhat easy to navigate, battery life is good. Those are the only pros about the product.

Cons

Though this product is easy to use, there is no point in using it considering I never received my money for the transactions that I processed through the reader. It is normally supposed to be deposited right into your bank account however nothing was deposited into my account. It have been about 2 months now and the customer service team seems unable to do anything about it. They are VERY difficult to get in contact with, and keep saying the issue is on the bank's end which is not true. I used the SQUARE reader to process small transactions for my business and it totaled quite a large sum of money that I now have no access to. Absolutely appalling! Even worse that it feels like there is no one to fix this issue.

Review Source

Sandra from Medical Hospital

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great, simple and easy to use P.O.S. for many types of businesses

Overall, I used the Square POS for a limited time but during that time I liked the simplicity of its interface and its clean look.

Pros

I used the Square POS system along with the Square contactless and chip reader. What I liked about this product is its simplistic yet clean look and fits well in my business - did not take up too much space. I also liked how easy it was to learn the actual POS system. It was not complicated and very straight forward and I was able to quickly get it setup for my needs. The learning curve is very simple and everyone at the company was able to pick it up with minimal experience. I liked the clean look of the interface itself and it is very organized.

Cons

A few problems that did stick out was the fact that sometimes the reader itself would need multiple tries in order to read a card correctly. It is not of the sturdiest material and that may have contributed to not working properly at times. Also, the merchant service fee per swipe is a bit on the pricey side at 2.75% per in person transaction (higher rate for keyed in transactions). There are cheaper options available but the convenience and availability of Square products are definitely something to keep in mind.

Review Source

Skyler from Retail

Type of Store:  Consignment

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Square is an awesome product

Pros

I've used this product for about 2 years and it's so great with my business, easy to use and low cost as well.

Cons

The rewards system is kind of hard to use and the interface could be updated a little bit. But other than that no issues.

Review Source

Jessica from Structured Wealth Management

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect for Appointment Reminders and Accepting Payments.

Pros

Square allows you to not only process payments and send receipts a nd invoices, but also allows you to create appointment reminders at no extra charge.

Cons

Learning how to use it was a little confusing and finding out where to change the settings was not as easy as I had hoped.

Review Source

ben from Mini Bean Cafe

Type of Store:  Restaurant

Number of employees:  1 employee

Ease-of-use

Functionality

October 2018

Works great easy to configure and use.

I would recommend to others. Great pos and credit card processing in one tool.

Pros

Works great for my small bookkeeping practice and coffeestand I like how I can add all the prices and click to add.

Cons

Recurring invoice feature is a little pricey to use for credit card fees. I would like to see options to change item price such as coffee in 3 different prices, small medium large,

Review Source