Square for Retail Software

The best Credit Card processor and a whole lot more!

Pros

Straightforward product and fees, no guess work. We will never use traditional credit card processing ever again. Traditional credit card processing is riddled with false claims and hidden fees. Square does not do this at all, I get paid the next day in full and they provide to me free of charge an olineline presence with a shopping cart...FREE How cool. Oh and did I mention that it all runs on an IPAD and IPHONe. I can make and collect money anywhere. It also works with no internet. Perfect product for us.

Cons

We wish the shopping cart were integrated into Infusionsoft and Rezovation (our hotel reservation system,) Also, we wish it could inventory items that we use in the business that we do not sell like bottles, corks, supplies.

Pros

- easy to use and train staff. -looks nice on the counter. -some good features included. -quick account set up

Cons

- proprietary equipment cannot be reused and quickly looses its value. -All in one system makes it expensive if something breaks. -Expensive processing, especially after new price increases.- Terrible customer service, especially when it matters (cannot process, missing funds and chargebacks ).

Pros

I like that square is completely free - the only time you pay anything is after a credit card transaction, and even then it's completely affordable. You only pay if you run through a credit card, there are no monthly bills.

Cons

I would like to be able to manage my inventory in the app but at this point that isn't possible. I am just getting started with setting up all my barcodes and would love to be able to scan the item and then immediately enter the quantity I have on hand.

I love Square! I recommend this to everyone. It is easy to set up, compatible with excel...it is my favorite!

Pros

The price is right, the fees are much better than the bank, easy to access reports, funds transfer quickly to my account.

Pros

Easy to use once you learn the features. Decent fees. Love that you can program the taxes for your state to calculate automatically.

Cons

I was never contacted when the new model to accept chipped cards was available. Had to run out and spend an unexpected amount to get one the day I needed it.

Pros

It was very easy to set up and acocunt and start taking payments immediately. The app is very user-friendly and helpful. It's wonderful they give you a free reader as well.

Cons

Now that most credit cards have a chip, the free reader is less secure for payments, however the chip reader has to be purchased.

Pros

The ability to accept credit card payment on the spot. Quick and easy invoicing so it can be see ent to the customer via email instantly.

Cons

Not compatible with all bank cards to link accounts for same day deposit. It usually takes about 2-3 days before funds are fully available.

Pros

Using Prosperworks has made it possible for me to easily track all communications with my customers and prospects. This is important because there is frequently a period of several months between reservation and actual purchase/delivery of our service. Each purchase has unique characteristics that are easier to keep track of because of this CRM. I also like that it's easy to set up tasks for myself . . . and the tasks sych with my Google calendar.

Cons

The only thing that I don't like about it is that it was created for customers with a much bigger customer list. I got a message from Prosperworks noting that my use of the software was far less than most of their customers. So . . . I am probably paying a premium to use this great stuff . . . In a good year, I may not have more than 200 - 300 customers.

Pros

Very easy to use when my credit card machine broke. Small percentage taken from each transaction. Works great on phones or tablets

Cons

Didn't have a pos system where I could input an order. They say is coming soon. Harder sometimes for elderly customers

Customer service has been good and it has only gone down once for us.

Pros

Love that it's easy, intuitive, and adaptable. So many things I can do with it that weren't possible with the old card readers. They always try to stay on top of the curve.

Cons

Realistically, I shouldn't be using it. For a small business, it's expensive. Was also frustrated that they told me my rates would go down once we reached a certain volume level, but they later back tracked and said they couldn't do it.

Our previous credit card processor charged us a $99 PCI compliance fee but didn't help us with our compliance issues. They were happy to charge an additional $24/mo. PCI noncompliance fee for more than a year. Switching our four physical locations and website to Square resolved those issues and saved those fees. Square Retail would no doubt help us more with inventory management, but we can't afford the extra monthly cost for the multiple locations. Software Advice and other review sites were very helpful in sorting through the hundreds of options and convincing our board that we could afford to make the switch to Square to help staff reduce time spent to manage both sales and inventory.

Pros

Fairly intuitive and forgiving (can back out of most screens if not sure where to find function you're looking for). Sales and national park visitor center staff really like the system, and have had little difficulty learning it. We have it set up with wi-fi on AT&T U-Verse and satellite internet and on a Verizon wireless-enabled iPad. Offline mode has worked during power interruptions and automatically uploaded sales when back online. Customer support has generally been top notch. Support Center has good information and comments from the Square community, though it can be a challenge to find the answer without fairly extensive searching. The Square stands, compatible printers, and cash drawers were easy to hook up and work well together. Straightforward pricing. Ability to accept multiple forms of payment with the Square chip reader and Virtual Terminal.

Cons

Would be extremely helpful to have searchable, downloadable start-up and user guides instead of having to cut and paste from web pages, which doesn't work well. We had to make a lot of phone calls to tech support during initial set-up, particularly for uploading inventory, because we couldn't find instructions online. Very time-consuming and tricky to upload inventory spreadsheet files that include multiple locations. After all the effort to upload, it appears that each item still has to have inventory tracking enabled manually. We assumed that's why we were entering all the inventory numbers into the spreadsheet. Moving inventory from one location to another also must be done manually. With desktop version of QuickBooks for Mac, Square's daily subtraction of fees for each location's sales vs. all fees charged once monthly by our previous processor has more than quadrupled the time needed to enter sales reports. Switching to cloud version of QuickBooks may help, as transactions can supposedly be downloaded to it. Had to purchase a third-party module to integrate our website's Magento Community ecommerce software with Square, but integration is very incomplete (total charge only is transferred to Square, not items sold, merchandise subtotal, member discount, or shipping charges). We accidentally entered some Virtual Terminal transactions with the wrong location selected and couldn't transfer them to the correct location. Tech support verified that the only option would have been to refund each transaction from the incorrect location and reenter them in the correct one. We bought a recommended scanner but found that we would have to manually replace our existing PLUs with very long barcode numbers for each item to use it.

Pros

The ease of the use is the best aspect of this product. It makes accepting credit card payments easy.

Cons

The biggest con is the high rate they charge to use the service. It would be nice if it was graduated lower for higher volumes of processing.

Look around there are better companies out there Like buying a used car payer beware!!!!!

Pros

It's good if it works right and you do get your money next day like they say money by the next day !

Cons

I lost money and no damn help at all from them; I'd use some else as live tech-support they say they will email you back but don't.

Pros

Square is very user friendly and has a good bit of functionality, including the ability to send invoices, connect to Quickbooks, and create an online store. It works well for my husband's food truck.

Cons

I wish it would withhold taxes for us, and allow us to pay tax directly from the software. We have trouble with customers using the ordering on their phones sometimes...which is frustrating.

Great system. I would definitely recommend it if you are starting a business as there are no monthly fees, you can track your inventory, use it for scheduling and do a whole lot of things in general with it.

Pros

Super easy to use, business friendly software and many different methods/tools for integration of other services including scheduling, gift cards, and more. Easy to use to track inventory also. Easy to understand financials.

Cons

The percentage they charge per transaction is reasonable but slightly more than other services I have encountered.

This is a great way to start a business on short term money.

Pros

How you can put a menu asnd other product as well. It's an easy system to use to track all transaction

Pros

The Square register POS is an exceedingly easy to use solution for processing credit card transactions. Since they do not use a separate merchant bank or a gateway, you do not have to worry about calculating interchange plus rates, tier solutions, "claw backs" for premium credit cards and so on. Flat rate, easy to understand process and integrated software and hardware mean that you have one less thing to worry about when trying to run your business.

Cons

If you process more than $ a month in credit transactions, you may get a more competitive rate w a typical merchant bank solution. That being said, Square will offer custom pricing for high volume users after several months when you have a demonstrated high volume account.

I have recommended the SQUARE to all the schools within my district. We use it in our break store and students are using debit and credit cards to pay their school fees.

Pros

1. Easy to use
2. Safe
3. Very affordable
People/students no longer carry cash. This has increased our break store sales.

Cons

If the internet is down I'm in trouble during break time. I have to take student names and amount of purchase so I can charge them once the internet is back up and running. BUT...it's worth the time and effort.

There is no better way to sale with the Square POS, simple, swipe card, signature, get the money and send the receipt. accept card payments and use with others employees.

Pros

you can use a credit card with the square POS
you can insert the number of the credit card
you send all by email
free square POS (1)

Cons

fees percentage of the use.
different fees to apply for a swipe the card or type the number

I work at a small HVAC Company and we use Square to collect credit card payments from our customers. It is very easy to use, both with swiping the card and with manually typing it in.