Square for Retail

RATING:

4.7

(473)

About Square for Retail

Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with built-in payment processing and integration with all Square hardware. Square for Retail enables users to track, adjust or transfer inventory across all locations. The solution can give automatic alerts for low stock, so users know when to create and send purchase orders to vendors. Items can be searched by keyword or by scanning barcodes. Square for Retail can automatically create customer profiles with every card transaction and track customer information and purchase history. It can also automatically sort customers into loyal, casu...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Square for Retail Pricing

$60 per register, per month. 2.75% payment processing fee per transaction. 30-day free trial available.

Starting price: 

$60.00 per month

Free trial: 

Available

Free version: 

Available

Square for Retail payment processing
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Square for Retail Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Square for Retail

1 - 5 of 417 Reviews

Janna

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2021

Square is super easy and I love it.

User Profile

Shawn

Verified reviewer

Retail, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Fantastic!

I have been using this register for sometime now. I use it for all my transactions and even take it with me for fairs and markets. I do all my inventory with it and the barcode scanner it’s simple. I have low inventory alerts set up to remind me to reorder products. You can create a personalized customer file for each customer and track their sales. I have square loyalty which lets you set up a customer loyalty program to reward regular customers.

PROS

I love how it’s so easy to use and very user friendly. I have the Square Register which has a large screen for me and a small screen in the front for the customers transaction. It is easy to add inventory by name and barcode with the barcode scanner. You can set up alerts, and I can still use it for cash transactions. I have the cash drawer accessory so it opens as soon as soon as you complete cash sale. It is basically a very advanced and convenient cash register that isn’t large and bulky.

CONS

The price is a little steep for small businesses. You can get the system that requires an iPad but I didn’t see the point. If you don’t have an iPad you have to purchase that in addition. I settled for the standalone register.

Reasons for switching to Square for Retail

I switched because this was more lightweight and more advanced. I needed a better way for inventory and I wanted to initiate a customer loyalty program.

Craig

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Square is a great payment platform for retail stores.

This system works great for pop-ups and retail stores. You can also track what you sell and square sends you emails when you are low on products. We will continue to use Square

PROS

How simple it is to set up. You know exactly how much you are being charged. There is no hidden extra add ons. Square updated the os, so now if your customer wants to return 1 item and they purchased two, you just pull up the item and hit return.

CONS

Just make sure you do all the updates for square and os system for any pad you are using. We use an Ipad and it works great! Not much to not like.

Reason for choosing Square for Retail

I liked the way it looked. Especially when it was paired with Apple products. Most importantly it was easy to use. This made it very easy to train our employees.

Crayle

Marketing and Advertising, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2021

I'm Not Sure Why This Is The Default For So Many

I haven't processed any sales. I don't trust the company enough to handle my money. They claim to be for mobile businesses, but require a desktop to manage your account. Many pages of their site were broken when I did my set up. Their customer service leaves much to be desired.

PROS

The fee structure is lower than some, and they send first time users a free mag strip reader. That's really the only benefit I can see.

CONS

-You can't manage your account from your phone. Most options are grayed out and say "desktop required." -Once I got to my desktop, the site was really buggy and hard to use. For instance, little black dialogue boxes telling what kind of info to put in each field hover over the space you actually need to type in when you do your account set-up. When you hit the "X" in the corner of the dialogue box that is blocking your view of the typing area, a full-screen pop-up asks "Are you sure you want to leave setup?" No, I don't want to leave setup, I just need this box out of the way. My first form that I filled out was full of typos, because I couldn't see the field to type in through the black dialogue boxes. -Their customer service is REALLY bad. When I had trouble signing up for the free card reader, I used the WORST customer service bot I've ever seen. It just kept sending bursts of 3-5 messages with links to broken pages on their website based on key words before I could even fully type my question. Then the human customer service rep I chatted with wanted to add things to my cart for me and kept trying to assume the sale before actually addressing my problem.

Marc

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Daily User

Totally love it. i'm happy with the features, and I'm sure that by being well funded I will continue to see new features come up, unlike software I previously used that wasn't as well funded.

PROS

I enjoy easily keeping track of my customer's info, including the ability to create my own custom fields and also group customers. These features make it easy for me to note a history with a customer, aside from just their purchases. Grouping customers allows me to enter a location, find the group of customers there, and know everyones name as a result of this reference

CONS

I wish it were easier to transfer my client lest from other software, but thats the nature of software I guess.

Reasons for switching to Square for Retail

CODA required too much hands-on and coding, which is not my forté. Nor do I have the time.