Updated January 27, 2025 at 9:59 AM
Best Restaurant CRM Software of 2025
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Clover is a powerful all-in-one POS system designed to help small businesses streamline their operations. The system offers a range of features, including payment processing, inventory management, employee tracking, and more. Clover's hardware devices, suc...Read more about Clover
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Epos Now POS systems are an effective business management, sales, and payment solution for single-site, multi-site, and online businesses. Popular with retailers and hospitality businesses in many industries, Epos Now POS systems are perfect for cafes, bar...Read more about Epos Now
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Toast POS is a comprehensive point-of-sale system designed specifically for the restaurant industry. It is more than just a tool to accept payments; it is the central nervous system of a restaurant's operations, integrating a suite of functionalities to ma...Read more about Toast POS
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Rezku is the premier POS, used by successful restaurants, bars and pizzerias to compete at a higher level, earn new business and eliminate headaches. Rezku comes complete with everything modern food and beverage concepts need for amazing service, optimize...Read more about Rezku POS
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LINGA is an enterprise-ready cloud-based business platform with 20+ applications in addition to Point of Sale (POS). With over 17 years in the restaurant markets, LINGA POS offers businesses hardware and software for restaurant industries. LINGA's Platform...Read more about Linga rOS System
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HungerRush is your trusted partner in the restaurant industry, providing integrated solutions designed to simplify your operations and enhance the overall dining experience. Whether you're standing up your first restaurant or looking to grow your number of...Read more about HungerRush
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BrewPOS is a Windows IOT solution for restaurants designed to intuitively manage the daily functions for your restaurant. Open Tabs with EMV chip cards and close them without the customer present. Never keep a credit card behind the bar again. The system a...Read more about BrewPOS
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LS Central is a unified POS and ERP software solution built on Microsoft Dynamics technology. It brings together several functionalities in one application such as financials (the Microsoft Dynamics ERP), point of sale (POS), store operations, supply chain...Read more about LS Retail
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Revel Systems is the leading flexible cloud-based point-of-sale (POS) platform built for multi-location growth. The platform enables businesses to customize an ecosystem of technology that works best for their unique needs, allowing them to integrate indus...Read more about Revel Systems
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Restroworks(formerly known as Posist) is a company dedicated to serving businesses, specifically partnering with worldwide restaurant chains to help them embrace digital advancements through its all-in-one restaurant technology platform. Our goal is to ens...Read more about Restroworks
Loyverse POS is a cloud-based, mobile point-of-sale solution aimed at small retail, restaurant and salon establishments. With this software, users can manage inventory, visualize sales analytics and manage customer relationships. Loyverse POS allows u...Read more about Loyverse POS
Routific is a cloud-based fleet management solution for small and mid-sized businesses. Key features include key route optimization factors such as time windows, stop durations, vehicle types, vehicle capacities and lunch breaks. Routific allows users to ...Read more about Routific
Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, email and SMS marketing campaigns, eCommerc...Read more about Square Point of Sale
CashFootprint is a retail management solution that offers point of sale (POS), inventory management, customer management, loyalty programs and reporting. The solution helps small and midsize businesses organize and automate retail operations. CashFoot...Read more about CashFootprint Point-of-Sale
CAKE provides a comprehensive and easy-to-use POS designed specifically for restaurants. The software benefits independent restaurant owners who want to replace their current POS or don’t have a cloud-based system, as well as small to mid-size chains looki...Read more about CAKE POS
Poster is a cloud-based mobile point of sale (POS) and inventory management solution for food service industry. The inventory management application can alert users when they are running low on a menu item. It allows users build their menus by organizing t...Read more about Poster POS
Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world. Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting...Read more about Flipdish
WooPOS is a Windows-based and Hybrid solution that helps small to midsize businesses in the retail industry manage inventory and streamline point-of-sale operations. The centralized platform enables users to record clients' contact information in an in-bui...Read more about WooPOS
OnnaWay is a delivery management solution designed to help businesses of all sizes receive online orders, track drivers’ locations, handle payment operations and more. It enables customers to obtain notifications related to order confirmations, estimated t...Read more about OnnaWay
Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand ...Read more about Yelp Guest Manager
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a route for them. Users can a...Read more about Route4Me
Aravenda is a cloud-based consignment management software that enables resale businesses of all sizes to create, run and manage custom eCommerce stores. The platform includes an inventory management application for Shopify stores and Clover users, which ...Read more about Aravenda Consignment Software
Gusto is a restaurant management solution designed for casual chain restaurants. It also serves bars and nightclubs and full-service restaurants and franchises. Gusto’s POS function features a conversational ordering interface helps in automating orde...Read more about Gusto (by Dovetail )
eHopper is a cross-platform point-of-sale software designed for retail and restaurants and available for Windows and Android devices. It also offers a suite of applications like online ordering website, KDS, self-serve kiosk, order management, inventory ma...Read more about eHopper
GloriaFood is an online ordering and food delivery platform that helps restaurant owners manage orders and streamline point-of-sale operations. It comes with an administration panel, which enables professionals to select multiple locations for deliveries, ...Read more about GloriaFood
Popular Comparisons
Your Guide to Top Restaurant CRM Software, October 2022
Software Advice uses reviews from real software users to highlight the top-rated Restaurant CRM products in North America.
Learn how products are chosenExplore FrontRunners
“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.
Buyers Guide
This detailed guide will help you find and buy the right restaurant crm software for you and your business.
Last Updated on January 27, 2025In the restaurant business, growing your customer base is important, but it isn't the ultimate prize. The real prize is your list of regular patrons, which you must constantly try to expand by turning new patrons into repeat customers. Sure, your food plays a big role here, but technology can also help.
According to Toast's 2017 Restaurant Technology report, 95% of restaurateurs agree that technology improves their business' efficiency. Regardless of the format—quick-service restaurant (QSR) or fine dining, a chain or a stand-alone establishment—restaurant customer relationship management (CRM) tools can change how you engage with your customers.
These solutions allow you to personalize customer interactions, roll out customer outreach and loyalty programs, and integrate with third-party aggregators to expand market reach. Interested? We'll help you learn more about restaurant CRMs and what you should consider while evaluating options.
In this buyer's guide, we'll cover:
What is restaurant CRM software?
Common features of restaurant CRM software
Benefits of having a restaurant CRM
What is restaurant CRM software?
Restaurant CRM software helps restaurant managers and owners maintain a centralized database of information on customers who have visited a restaurant or have ordered online. Restaurants of all categories and size can use this data for marketing and sales promotions, email or social media campaigns, and to support loyalty programs.
This type of software offers standardized communication templates, workflows, and automated processes, which make it easier for users to regularly interact with customers and share personalized offers and updates.
Restaurant CRMs also incorporate functionality for table reservations and online ordering (through a restaurant website or third-party platforms). They can also track customer orders and preferences and record details such as allergies, milestones (e.g., birthdays), and past order suggestions to allow restaurants provide personalized offers and services to customers.
Customer information dashboard in Eatapp Restaurant CRM (Source)
Benefits of a restaurant CRM
There are many benefits of using a restaurant CRM. Here's a look at the most notable:
Improved customer connections: A CRM helps you reach out to your customers through personalized email marketing campaigns, which are equally vital for multibranch QSRs and single-location establishments.
Ease of rolling out loyalty and discount programs: With a restaurant CRM, you can leverage your customers' preferences to create customized loyalty and discount programs to improve customer retention. You can also track the success of your ad campaigns with dashboard views.
Integrations with with mobile apps and popular ordering websites. A majority of customers now order food and make reservations through third-party apps and websites. CRMs specifically designed for restaurants usually offer integration with these apps.
Common features of restaurant CRM software
Here are the important features to look for when choosing your restaurant CRM software:
Centralized customer information dashboard | The core of a restaurant CRM, customer information includes customer name, contact details, and past transaction history. It can also include milestone dates such as a customer's birthday and anniversary, as well as preferences, allergies, or health warnings. |
Email and SMS marketing | Marketing emails and mobile messages can be formatted using built-in templates, personalized, and scheduled for every customer. |
Single-view performance dashboard | Most restaurant CRMs provide a single dashboard view of sales and customer statistics, including daily revenue. |
Online table reservation system | Some CRMs allow customers to make reservations through third-party apps and websites |
Social media and online marketing | Integrations with social media platforms help in rolling out marketing campaigns across multiple platforms, all from within a central dashboard. Offers can be announced to all existing followers and their connections quickly and conveniently. |
Loyalty rewards and benefits program | Restaurant CRM tools come with modules for loyalty rewards and benefits programs that are instrumental for enhancing customer retention. |
What type of buyer are you?
You need restaurant CRM software if you own or manage any of the following:
Food truck or independent restaurant: Outlets operating out of a single location looking to gain competitive edge with customer retention and brand loyalty will benefit from centralized customer information database that can be used for easier and quicker marketing campaign creation. Constant communication with customers makes brand promotion more effective, increasing customer recall.
Multibranch restaurant: Multiple-location restaurants or food and beverage establishments look for full-featured CRM software to communicate their promotions and offers to increase customer footfall and enhance customer engagement and retention.
Franchised chain: Franchised chains find restaurant CRM software's social media and online marketing feature useful to establish and expand their online presence.
Market trends to understand
Data analytics for hyper-customization: Big data and analytics are becoming pervasive, and restaurateurs are increasingly using transactional data and order histories to hyper-customize their services. Hyper-customization is a rapidly growing trend that allows restaurateurs to understand their customers better, improve the overall customer experience, and retain more customers.
Growth of mobile ordering and payments. The surge in food ordering via smartphones and the rise in mobile payments have made mobile-ready CRMs a must-have for a growing customer base. Mobile payments grew by 75% in 2017, and the trend will only continue to grow.
_Note: _The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.__