SpotOn

RATING:

4.4

(307)

About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SpotOn Pricing

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

Starting price: 

$25.00 per month

Free trial: 

Not Available

Free version: 

Not Available

SpotOn Restaurant
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SpotOn Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SpotOn

1 - 5 of 305 Reviews

User Profile

Chuck

Verified reviewer

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Spoton partnership

They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

PROS

I feel like they are truly a partner to my business

CONS

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Reasons for switching to SpotOn

Aloha was behind the times when we switched and were not flexible to work with some 3rd party partners we wanted to use.

Vendor Response

We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Replied September 2023

Patrick

Restaurants, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2023

Very Customizable POS System. Excellent Reporting. All features needed for success.

Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.

PROS

The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)

CONS

The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.

Reason for choosing SpotOn

Reporting, sleekness, and pricing

Reasons for switching to SpotOn

We were using Upserve and customer service was terrible. Lightspeed purchased Upserve and it only got worse during the transition. Some system updates made the POS unusable.

Vendor Response

Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities.

Replied March 2023

john

Restaurants, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Redcoat Tavern

Overall It was great. good people helping make it come together

PROS

Ease of use with exception of of the boh

CONS

Back office is a bit bumpy, not easy to use

Vendor Response

We appreciate your feedback, John, and thank you for taking the time to leave us a review. Please don't hesitate to reach us at support@spoton.com should you need anything. We look forward to continuing to help you grow your business.

Replied February 2024

Adam

Restaurants, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Hard to learn

The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden].. my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own. Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on.

PROS

Able to do more work from home, using own computer

CONS

Not much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next

Reasons for switching to SpotOn

Was supposed to be saving money, not sure that’s the case, when you lose business because of broken equipment, and sales men that can’t help resolve issues

Vendor Response

Adam, this is not the experience we want you to have and we apologize for the issues you've faced. We'd love to rectify this situation as soon as possible - could you please send the best phone number to reach you at to clientengagement@spoton.com? We'll have a support member reach out to you. Again, we apologize for this expereince and hope to speak with you soon.

Replied February 2024

Joe

Restaurants, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

The Best on the Market

Excellent Product and Service. Awesome all around

PROS

Service and the actual product. 24 hours a day 7 days a week

CONS

Sms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer

Vendor Response

Thank you for your feedback, Joe, and for taking the time to leave us a review. We're happy to hear about your experience with our product and service. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.

Replied December 2023