# SpotOn Software Reviews, Demo & Pricing - 2026 > Review of SpotOn Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/retail/spoton-restaurant-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / SpotOn Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) # SpotOn 2026: Benefits, Features & Pricing Wondering if SpotOn is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SpotOn 4.2 [(370)](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/) Pricing Starting at $99.00 per month ### About SpotOn SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email. Wondering if SpotOn is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. ## SpotOn User Interface ## Popular SpotOn Alternatives Main Product SpotOn 4.2 [(370)](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 4.17Value for money - 4.19Customer support - 4.21Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(612)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.63Value for money - 4.73Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Lavu](https://www.softwareadvice.com/retail/lavu-profile/) 4.2 [(259)](https://www.softwareadvice.com/retail/lavu-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.12Value for money - 4.21Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/) 4.6 [(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.51Value for money - 4.58Customer support - 4.39Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(720)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 3.61Value for money - 3.62Customer support - 3.75Functionality Pricing Starting at $349.00 one time Get Price ## SpotOn Pros and Cons We analyzed 370 verified reviews for SpotOn to find out what actual users really think. Select to learn more Intuitive Interface And Setup SpotOn is praised for its user-friendly design and intuitive navigation. The system is easy to learn for both front and back of house, with simple setup and accessible features that help users manage daily operations efficiently. Responsive And Knowledgeable Help SpotOn offers attentive customer support with quick response times and knowledgeable representatives. Users appreciate hands-on assistance, personalized guidance, and help resolving issues, making setup and ongoing use easier for businesses. Customizable And Detailed Reports SpotOn provides robust reporting tools that are easy to access and interpret. Users value customizable reports, real-time data, and mobile access, which help track metrics, analyze orders, and support business decision-making. Slow And Unreliable Callbacks Phone support with SpotOn is often difficult to reach, with long hold times and repeated unanswered calls. Users report slow or missing callbacks and unresolved issues, making urgent help and follow-up challenging. ## SpotOn Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Quick start $0.00 Plan includes: - POS ordering & payments - Menu management - Table layout management - Reporting & analytics - Direct POS integrations - Installation - 24/7/365 support - Automatic software upgrades - Marketing - Review management Read More Counter-service $99.00 flat rate, per month Plan includes: - Commission-free online ordering - Order with Google - Scheduling - Payroll preparation - Tip management - Employee app - 10” SpotOn Counter, stand, guest-facing display, cash drawer, receipt printer Full-service $135.00 flat rate, per month Plan includes: - Digital menus - QR order and pay - Kitchen display system - 2-way text messaging - 15" SpotOn Station, stand, cash drawer, receipt printer, and kitchen display system Customize Your Own Pricing available upon request Plan includes: - Choose your own hardware configurations and number of stations - Reservations & waitlist - Custom website Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SpotOn Features - Popular features found in Restaurant POS Delivery Management Electronic Payments Inventory Management Loyalty Program Mobile Access Multi-Location Online Ordering Order Entry Separate Checks Table Management Tips Management - More features of SpotOn Access Controls/Permissions Accounting Integration Activities Booking Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Availability Management Barcode Recognition Barcode/Ticket Scanning Bar Tab Management Billing & Invoicing Booking Management Booking Notes Built-in Accounting Calendar Management Calendar/Reminder System Calendar Sync Campaign Analytics Campaign Management Campaign Planning Campaign Scheduling Campaign Segmentation Cash Management Channel Management Client Portal Clock In/Out Commenting/Notes Contact Database Contact Management Credit Card Processing Customer Accounts Customer Activity Tracking Customer Database Customer Experience Management Customer History Customer Profiles Customer Segmentation Customer Support Customizable Branding Customizable Categories Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Debit/Credit Card Processing Delivery Estimate Discount Management Drag & Drop eCommerce Management Electronic Signature Email Management Email Marketing Email Reminders Email Templates Employee Management Engagement Tracking Event Marketing Event Scheduling Feedback Management Food Delivery Dispatching For Bars/Clubs For Restaurants For Retail Gift Card Management Group Reservations In-Person Payments Inventory Control Inventory Replenishment Inventory Tracking Invoice Management Kitchen/Menu Management Labor Cost Reporting Loyalty Cards Menu Builder Mobile Booking Mobile Payments Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multiple Payment Options Negative Feedback Management Online Booking Online Payments Online Reservations Order Management Order Processing Order Scheduling Order Tracking Payment Processing PCI Compliance Performance Metrics Point of Sale (POS) Point of Sale (POS) Integration Price/Margin Management Product Catalog Promotions Management QR Codes Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Receipt Management Recurring/Subscription Billing Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Reservations Management Response Management Restaurant POS Retail Inventory Management Retail Management Retail POS Returns Management Review Monitoring Review Notification Reviews Management Rewards Management Room Booking Route Optimization Routing Sales Reports Sales Tax Management Sales Trend Analysis Self Service Portal SMS Marketing SMS Messaging Social Media Integration Social Promotion Split Checks Status Tracking Stock Management Template Management Third-Party Integrations Time Clock Touch Screen Transaction History Transaction Monitoring Visual Analytics Waiting Time Tracking Wait List Management Waitlist Status Tracking Website Integration Website Personalization ## SpotOn Integrations QuickBooks Online Advanced Integration rated undefined from -1 review Paylocity Integration rated undefined from -1 review Paycor Integration rated undefined from -1 review Paycom Integration rated undefined from -1 review Auto Decision Platform Integration rated undefined from -1 review QSROnline Integration rated undefined from -1 review See all 24 integrations ## SpotOn User Reviews Overall Rating 4.2 Ratings Breakdown 5 68% 4 14% 3 4% 2 2% 1 12% Secondary Ratings Ease of Use 4.2 Value for money 4.2 Customer support 4.2 Functionality 4.2 JM Jennifer M. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Reviewed November 2023 Jonathan Smith 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. Cons: All the different sites for all the different platforms and changes to the way reports look. Reasons for choosing SpotOn Cost Reasons for switching to SpotOn Wanted a cloud based system without all the hardware upkeep. Read More JH Julie H. Verified reviewer Food & Beverages 2-10 employees Used daily for less than 2 years Reviewed May 2025 My experience with SpotOn 4 Honestly there has been several highs and lows. I think they are working hard to improve the product and I believe they will have a bright future. I don't know if there needs to be more internal training before products are launched to the customer, but I feel like I get many different answers to a question and many are not accurate. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The express POS is very simple to program and is easy to train new employees how to use it. \[sensitive content hidden\] has been very helpful getting my questions to the correct people to get the answers I need. Once they went to the correct people, they were handled promptly and efficiently. Cons: The staff are very helpful but there needs to be a better internal system to let staff know who is helping which customers and the particular issue that is being resolved. I have had multiple calling, and emailing to solve and issue that has already been resolved. Reasons for switching to SpotOn More reporting options and dual pricing already set up Vendor Response Thank you for your kind review, Julie. This is all excellent feedback on how we can improve our customer experience. We look forward to partnering with you and your business! Replied May 2025 Read More JP Jennifer P. Verified reviewer Restaurants 11-50 employees Used daily for more than 2 years Review source Reviewed July 2025 Poor Customer Service 1 After trying to deal with SpotOn from behind the scenes for the past six months I can tell they are a disorganized, siloed organization that really does not care about customer retention. Do not expect timely responses to issues – after not receiving a response from their IT department regarding website interface issues I had to hire a website developer to figure out a band aide solution. SpotOn puts in an enormous effort to sign-up your business initially, but does not put in effort to retain your business. Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: The point-of sale system is easy to use, program and train employees. The reservation system is one of the best I have used. Cons: The handheld devices are cumbersome and have connectivity issues. As a result employees do not use them and we have to continue paying for them because of our contract. The back-up router has never worked during power outages. After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working service. Vendor Response Hi Jennifer -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. Replied July 2025 Read More CV Chris V. Verified reviewer Food & Beverages 501-1000 employees Used daily for more than 2 years Reviewed September 2025 District Manager 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: SpotOn helps our restaurants run more efficiantly. \[sensitive content hidden\] is one of the most helpful person working at SpotOn. Cons: Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. Reasons for switching to SpotOn Looking for a better system. Ours was very outdated. Vendor Response Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied September 2025 Read More CC Cindy C. Verified reviewer Restaurants 11-50 employees Used daily for less than 6 months Reviewed May 2025 Better than many 4 Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others Cons: POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day Reasons for choosing SpotOn Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales. Reasons for switching to SpotOn Hated TB. Absolutely the worst customer service anywhere, in any context. Vendor Response Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team. Replied May 2025 Read More RW Rachel W. Verified reviewer Food & Beverages 2-10 employees Used daily for less than 2 years Reviewed April 2025 Bad overall system & product 1 Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems. Ratings Breakdown 1 Ease of use 1 Value for money 3 Customer support 2 Functionality Pros: One CS rep who helped with all our issues \[sensitive content hidden\]. She was always trying to help resolve our constant issues. Cons: The set up, the handhelds never worked properly, the payment errors that we feared were losing us sales. I also didn't like that we didn't see deposits for 48 hours later. The cut off time is 6pm and every bar/restaurant is open past that which means we won't see funds for 2 days. In this industry cash flow is everything and this caused a lot of problems financially. Reasons for choosing SpotOn This started off as no contract (which we liked) but then you moved to a contract when we were forced to get new equipment. You were slightly less expensive Reasons for switching to SpotOn It was terrible to deal with and this ended up being worse. Vendor Response Thank you for your feedback, Rachel. Will you please reach out to me directly at laurenr@spoton.com so we can help make this right? Replied April 2025 Read More JK James K. Verified reviewer Restaurants 2-10 employees Used daily for less than 6 months Review source Reviewed August 2025 Run, don't walk away from this company 1 They are unethical, sadly they misrepresent their product. The sales team was bad, the white glove install was done by a third party that doesn't know the software or hardware. Miserable experience. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good. Cons: Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare. Reasons for switching to SpotOn Promises from sales rep that were found to be not true. We will go back to Square. Vendor Response Hi James -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. Replied August 2025 Read More MT Madison T. Verified reviewer Restaurants 2-10 employees Used daily for less than 6 months Review source Reviewed February 2025 GHOSTED and stuck in contract 1 Up until the day we signed the papers to begin service, everyone was very friendly and easy to contact. Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics. These included: No long-term contracts, in-person training, Door Dash integrations, 24/7 support, custom menu build, etc. We were told repeatedly that Spot On doesn’t have contracts like other merchant service companies. However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware, they told us they can match the offer and give us free hardware. But here is the catch, if you cancel services before one year, you have to pay the $5000 in hardware fees—AKA making it a one year contract. We decided it was still a good deal and so we signed off on it. After signing the contract, we were ghosted by pretty much everyone. We had our initial consultation, and then for three weeks we waited to hear back about one simple question to change the pricing. We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they sent the sales rep instead of an actual installer. The sales rep knew nothing about the software functionality and could not answer several of our questions. Instead, she referred us to online self-help videos and articles. We went “live” the next day and again, the sales rep was sent to train us instead of someone who was familiar with the system software. She arrived an hour late, after we were already open for business. By that time, online orders were already coming through the system and we had no knowledge or training to stop the orders or throttle the speed at which they were coming through. Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop. You can’t change them from the POS itself. Additionally, there were menu items listed for our online ordering that we do not even sell at our restaurant. We do not have a kids menu at all, and there were chicken tenders listed as a kids menu item available to order online. Our cafe is also still not listed on Door Dash. The Spot On system has been installed for two weeks now, and I STILL have no idea how to run my reports, we weren’t shown anything at all about the loyalty program included in our software, our employees are not able to clock in and out because the sales rep didn’t know how to add them into our system before we went live. The sales rep conveniently went on vacation the day after we went live and Spot On has STILL not sent anyone else to help us. I was told it would be an ADDITIONAL 3 WEEKS before someone can come back and provide proper training. I cant wait until our year is over so I cant find another provider. Don’t waste your time, don’t waste your money, don’t add to your stress as a small business owner. DO NOT TRUST SPOT ON with your small business. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Software seems adequate, but I'm not entirely sure because we still have not received sufficient training, as our sales rep promised. Cons: Customer service is absolutely terrible. No guidance, no support, no training as promised. They literally installed the hardware and left us wondering how to use it. Reasons for choosing SpotOn Customer service, price, in-person training options, integrations Reasons for switching to SpotOn We were looking for more advanced features created specifically for restaurants. Vendor Response Hi Madison -- Providing a top notch customer experience is our top priority at SpotOn. For assistance, please contact us 24 hours a day at (877) 814-4102, or email us at support@spoton.com Replied February 2025 Read More SP Servando P. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 2 years Reviewed February 2025 \[sensitive content hidden\] is the best!!! 3 I am not very happy with it. I think Toast and even Breadcrumb are much better POS systems. However, \[sensitive content hidden\] helps make things easier. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: \[sensitive content hidden\]!!! I would leave SpotOn if she wasn't part of the company! Cons: It’s not very user-friendly and could be improved a lot. Additionally, having to access multiple websites for different items is inconvenient. The labor reporting, clock-in, and clock-out features could be much better. Take a look at the one from Toast for comparison. Reasons for choosing SpotOn Price was the main factor. However, if I could go back in time, I would go with Toast. Reasons for switching to SpotOn Cloud storage. And we wanted to try a newer system. However, I think Pixel was great, and the switch was not needed. Vendor Response Thank you for your feedback, Servando. We are constantly evolving our tech and its capabilities to better support businesses. Please do not hesitate to reach out so we can best support you. Thank you for your review! Replied February 2025 Read More TS Tracy S. Verified reviewer Food & Beverages 2-10 employees Used daily for less than 6 months Reviewed June 2025 Works well so far 4 Overall, I am pleased with SpotOn so far. There have been a couple of minor tweaks and fixes needed but they were remedied quickly. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I like the streamlined look of the POS once it was installed. I also had a great onboarding specialist. Cons: I am not happy with how there is little to no support with the integrations with SpotOn, specifically with ShoGo. Reasons for choosing SpotOn I chose SpotOn over the alternatives because it seemed like the best fit for my business and what we need. The low payment processing fees were key. Reasons for switching to SpotOn I switched systems to get a better rate for payment processing. Vendor Response Thank you for your kind review, Tracy! We're proud to partner with you and your business. Replied June 2025 Read More Showing 1 - 10 of 370 Reviews [See All Reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/) ## SpotOn Popular Comparisons [Restroworks vs SpotOn](https://www.softwareadvice.com/compare/77505-Restroworks/vs/96536-spoton-restaurant/)[Toast POS vs SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/toast-pos/)[Lavu vs SpotOn](https://www.softwareadvice.com/retail/lavu-profile/vs/spoton-restaurant/)[TouchBistro vs SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/touchbistro/)[Skytab POS vs SpotOn](https://www.softwareadvice.com/retail/skytab-pos-profile/vs/spoton-restaurant/)[Square Point of Sale vs SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/square-point-of-sale/)[Revel Systems vs SpotOn](https://www.softwareadvice.com/retail/revel-profile/vs/spoton-restaurant/) [Compare All Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) ## Other Top Recommended Restaurant POS Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **111** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **87** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (720) Recently recommended **61** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **27** times Stuck Between Options? 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