--- title: "SpotOn Software Reviews, Demo & Pricing - 2026" description: "Review of SpotOn Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/retail/spoton-restaurant-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / SpotOn Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) # SpotOn Review From $99-$135/month Free version 4 plans Wondering if SpotOn is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SpotOn 4.2 [(371)](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/) Pricing Starting at $99.00 flat rate per month ### About SpotOn SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email. Wondering if SpotOn is right for your organization? Our Restaurant POS Software selection experts can help you in 15 minutes or less. ## SpotOn User Interface ## Popular SpotOn Alternatives Main Product SpotOn 4.2 [(371)](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 4.17Value for money - 4.19Customer support - 4.21Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(673)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.64Value for money - 4.72Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.1 [(554)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.83Value for money - 3.68Customer support - 4.11Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Lavu](https://www.softwareadvice.com/retail/lavu-profile/) 4.2 [(259)](https://www.softwareadvice.com/retail/lavu-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.12Value for money - 4.21Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [CAKE POS](https://www.softwareadvice.com/retail/cake-pos-profile/) 4.6 [(522)](https://www.softwareadvice.com/retail/cake-pos-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.51Value for money - 4.58Customer support - 4.39Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [TouchBistro](https://www.softwareadvice.com/retail/touchbistro-profile/) 3.8 [(414)](https://www.softwareadvice.com/retail/touchbistro-profile/reviews/) Ratings Breakdown - 4.00Ease of use - 3.34Value for money - 3.41Customer support - 3.70Functionality Pricing Starting at $69.00 per month Get Price ## SpotOn Pros and Cons We analyzed 371 verified reviews for SpotOn to find out what actual users really think. Select to learn more Intuitive Interface And Setup SpotOn is praised for its user-friendly design and intuitive navigation. The system is easy to learn for both front and back of house, with simple setup and accessible features that help users manage daily operations efficiently. Responsive And Knowledgeable Help SpotOn offers attentive customer support with quick response times and knowledgeable representatives. Users appreciate hands-on assistance, personalized guidance, and help resolving issues, making setup and ongoing use easier for businesses. Customizable And Detailed Reports SpotOn provides robust reporting tools that are easy to access and interpret. Users value customizable reports, real-time data, and mobile access, which help track metrics, analyze orders, and support business decision-making. Slow And Unreliable Callbacks Phone support with SpotOn is often difficult to reach, with long hold times and repeated unanswered calls. Users report slow or missing callbacks and unresolved issues, making urgent help and follow-up challenging. ## SpotOn Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Quick start $0.00 Plan includes: - POS ordering & payments - Menu management - Table layout management - Reporting & analytics - Direct POS integrations - Installation - 24/7/365 support - Automatic software upgrades - Marketing - Review management Read More Counter-service $99.00 flat rate, per month Plan includes: - Commission-free online ordering - Order with Google - Scheduling - Payroll preparation - Tip management - Employee app - 10” SpotOn Counter, stand, guest-facing display, cash drawer, receipt printer Full-service $135.00 flat rate, per month Plan includes: - Digital menus - QR order and pay - Kitchen display system - 2-way text messaging - 15" SpotOn Station, stand, cash drawer, receipt printer, and kitchen display system Customize Your Own Pricing available upon request Plan includes: - Choose your own hardware configurations and number of stations - Reservations & waitlist - Custom website Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SpotOn Features - Popular features found in Restaurant POS Delivery Management Electronic Payments Inventory Management Loyalty Program Mobile Access Multi-Location Online Ordering Order Entry Separate Checks Table Management Tips Management - More features of SpotOn Access Controls/Permissions Accounting Integration Activities Booking Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Availability Management Barcode Recognition Barcode/Ticket Scanning Bar Tab Management Billing & Invoicing Booking Management Booking Notes Built-in Accounting Calendar Management Calendar/Reminder System Calendar Sync Campaign Analytics Campaign Management Campaign Planning Campaign Scheduling Campaign Segmentation Cash Management Channel Management Client Portal Clock In/Out Commenting/Notes Contact Database Contact Management Credit Card Processing Customer Accounts Customer Activity Tracking Customer Database Customer Experience Management Customer History Customer Profiles Customer Segmentation Customer Support Customizable Branding Customizable Categories Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Debit/Credit Card Processing Delivery Estimate Discount Management Drag & Drop eCommerce Management Electronic Signature Email Management Email Marketing Email Reminders Email Templates Employee Management Engagement Tracking Event Marketing Event Scheduling Feedback Management Food Delivery Dispatching For Bars/Clubs For Restaurants For Retail Gift Card Management Group Reservations In-Person Payments Inventory Control Inventory Replenishment Inventory Tracking Invoice Management Kitchen/Menu Management Labor Cost Reporting Loyalty Cards Menu Builder Mobile Booking Mobile Payments Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multiple Payment Options Negative Feedback Management Online Booking Online Payments Online Reservations Order Management Order Processing Order Scheduling Order Tracking Payment Processing PCI Compliance Performance Metrics Personalization Point of Sale (POS) Point of Sale (POS) Integration Price/Margin Management Product Catalog Promotions Management QR Codes Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Receipt Management Recurring/Subscription Billing Referral Tracking Reminders Reporting/Analytics Reporting & Statistics Reservations Management Response Management Restaurant POS Retail Inventory Management Retail Management Retail POS Returns Management Review Monitoring Review Notification Reviews Management Rewards Management Room Booking Route Optimization Routing Sales Reports Sales Tax Management Sales Trend Analysis Self Service Portal SMS Marketing SMS Messaging Social Media Integration Social Promotion Split Checks Status Tracking Stock Management Template Management Third-Party Integrations Time Clock Touch Screen Transaction History Transaction Monitoring Visual Analytics Waiting Time Tracking Wait List Management Waitlist Status Tracking Website Integration Website Personalization ## SpotOn Integrations QuickBooks Online Advanced Integration rated undefined from -1 review Paylocity Integration rated undefined from -1 review Paycor Integration rated undefined from -1 review Paycom Integration rated undefined from -1 review Auto Decision Platform Integration rated undefined from -1 review QSROnline Integration rated undefined from -1 review See all 24 integrations ## SpotOn User Reviews ## SpotOn customer ratings - Overall rating: 4.2/5 - Total reviews: 371 ### Rating distribution - 5 stars: 252 reviews (68%) - 4 stars: 53 reviews (14%) - 3 stars: 16 reviews (4%) - 2 stars: 6 reviews (2%) - 1 star: 44 reviews (12%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.2/5 - Customer support: 4.2/5 - Functionality: 4.2/5 --- ### Jonathan Smith - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. #### Cons All the different sites for all the different platforms and changes to the way reports look. #### Reasons for choosing SpotOn Cost #### Reasons for switching to SpotOn Wanted a cloud based system without all the hardware upkeep. --- ### District Manager - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SpotOn helps our restaurants run more efficiantly. [sensitive content hidden] is one of the most helpful person working at SpotOn. #### Cons Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. #### Reasons for switching to SpotOn Looking for a better system. Ours was very outdated. #### Vendor response Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied September 2025 --- ### Ok POS, terrible developer experience - 26 days and still no API key - Overall rating: 2/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. #### Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. #### Vendor response Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! Replied April 2026 --- ### Better than many - Overall rating: 4/5 - Reviewer: Cindy C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others #### Cons POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day #### Reasons for choosing SpotOn Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales. #### Reasons for switching to SpotOn Hated TB. Absolutely the worst customer service anywhere, in any context. #### Vendor response Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team. Replied May 2025 --- ### Works well so far - Overall rating: 4/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am pleased with SpotOn so far. There have been a couple of minor tweaks and fixes needed but they were remedied quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the streamlined look of the POS once it was installed. I also had a great onboarding specialist. #### Cons I am not happy with how there is little to no support with the integrations with SpotOn, specifically with ShoGo. #### Reasons for choosing SpotOn I chose SpotOn over the alternatives because it seemed like the best fit for my business and what we need. The low payment processing fees were key. #### Reasons for switching to SpotOn I switched systems to get a better rate for payment processing. #### Vendor response Thank you for your kind review, Tracy! We're proud to partner with you and your business. Replied June 2025 --- ### Bad overall system & product - Overall rating: 1/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros One CS rep who helped with all our issues [sensitive content hidden]. She was always trying to help resolve our constant issues. #### Cons The set up, the handhelds never worked properly, the payment errors that we feared were losing us sales. I also didn't like that we didn't see deposits for 48 hours later. The cut off time is 6pm and every bar/restaurant is open past that which means we won't see funds for 2 days. In this industry cash flow is everything and this caused a lot of problems financially. #### Reasons for choosing SpotOn This started off as no contract (which we liked) but then you moved to a contract when we were forced to get new equipment. You were slightly less expensive #### Reasons for switching to SpotOn It was terrible to deal with and this ended up being worse. #### Vendor response Thank you for your feedback, Rachel. Will you please reach out to me directly at laurenr@spoton.com so we can help make this right? Replied April 2025 --- ### A Restaurant‑Focused All‑in‑One Platform - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. #### Cons What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. #### Vendor response Thank you for sharing your experience with SpotOn, Radha. We're glad to hear our all-in-one approach feels cohesive and that the intuitive interface is helping your staff streamline day-to-day operations. It's great to know our restaurant-first focus is providing you with useful insights, but we hear your feedback about certain areas feeling rigid to customize and the limitations you've experienced with reporting depth. We know you need flexible, deep analytical tools to run your business effectively. Your feedback is so valuable to us. Again, thank you for your kind words. Wishing you continued success! Replied May 2026 --- ### I recommend Spoton and [sensitive content hidden]with industry strategies. - Overall rating: 5/5 - Reviewer: Tadeo C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with SpotOn has been outstanding. The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses. With the expert support of [sensitive content hidden], I feel fully confident using their tools to streamline operations and grow my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses. Their platform makes managing even the most complex menu modifiers effortless—ideal for restaurants with detailed setups. Customizable reports deliver powerful insights for smarter decision-making, while their user-friendly email marketing and loyalty programs drive real results. Online ordering with built-in discounts adds even more value. What truly sets SpotOn apart is its outstanding customer service—especially [sensitive content hidden], whose expertise and dedication are unmatched. A top choice for any business seeking a complete, all-in-one solution. #### Cons Spoton could improve its communication with the development team, as feature requests and technical issues occasionally take longer than expected to resolve. The offline mode for transactions also isn’t as smooth as it could be, which may pose challenges during internet outages. While these areas leave room for improvement, they don’t diminish the platform’s overall strengths—just points to consider for businesses with high-volume, always-on operations #### Vendor response Thank you for sharing your experience, Tadeo! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied October 2025 --- ### SpotOn Review - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. #### Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. #### Vendor response Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! Replied April 2026 --- ### great service over all - Overall rating: 5/5 - Reviewer: FREDDIE E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me #### Cons need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes #### Vendor response Thank you so much for the kind words, Freddie! We’re thrilled to hear our service and easy-to-use devices have been serving you well over the years. We truly appreciate your loyalty and are always here to help whenever you need us! Replied December 2025 --- Showing 1 - 10 of 371 Reviews [See All Reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/) ## SpotOn Popular Comparisons [Restroworks vs SpotOn](https://www.softwareadvice.com/compare/77505-Restroworks/vs/96536-spoton-restaurant/)[Toast POS vs SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/toast-pos/)[Lavu vs SpotOn](https://www.softwareadvice.com/retail/lavu-profile/vs/spoton-restaurant/)[TouchBistro vs SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/touchbistro/)[Square Point of Sale vs SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/vs/square-point-of-sale/)[Revel Systems vs SpotOn](https://www.softwareadvice.com/retail/revel-profile/vs/spoton-restaurant/) [Compare All Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) ## Other Top Recommended Restaurant POS Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (580) Recently recommended **28** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.1** (554) Recently recommended **28** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (728) Recently recommended **16** times [LS Retail](https://www.softwareadvice.com/hotel-management/ls-central-profile/) **4.3** (125) Recently recommended **7** times Stuck Between Options? 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