--- title: "SpotOn Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SpotOn. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SpotOn is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) / SpotOn Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) # SpotOn User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 371 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 252 reviews (68%) - 4 stars: 53 reviews (14%) - 3 stars: 16 reviews (4%) - 2 stars: 6 reviews (2%) - 1 star: 44 reviews (12%) ### Most mentioned pros - The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. - I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. - I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. ### Most mentioned cons - The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. - terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. - Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? ## SpotOn customer reviews Showing reviews 1-25 of 371 (page 1). ### Jonathan Smith - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. #### Cons All the different sites for all the different platforms and changes to the way reports look. #### Reasons for choosing SpotOn Cost #### Reasons for switching to SpotOn Wanted a cloud based system without all the hardware upkeep. --- ### District Manager - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SpotOn helps our restaurants run more efficiantly. [sensitive content hidden] is one of the most helpful person working at SpotOn. #### Cons Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. #### Reasons for switching to SpotOn Looking for a better system. Ours was very outdated. #### Vendor response Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied September 2025 --- ### Ok POS, terrible developer experience - 26 days and still no API key - Overall rating: 2/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. #### Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. #### Vendor response Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! Replied April 2026 --- ### Better than many - Overall rating: 4/5 - Reviewer: Cindy C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others #### Cons POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day #### Reasons for choosing SpotOn Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales. #### Reasons for switching to SpotOn Hated TB. Absolutely the worst customer service anywhere, in any context. #### Vendor response Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team. Replied May 2025 --- ### Works well so far - Overall rating: 4/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am pleased with SpotOn so far. There have been a couple of minor tweaks and fixes needed but they were remedied quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the streamlined look of the POS once it was installed. I also had a great onboarding specialist. #### Cons I am not happy with how there is little to no support with the integrations with SpotOn, specifically with ShoGo. #### Reasons for choosing SpotOn I chose SpotOn over the alternatives because it seemed like the best fit for my business and what we need. The low payment processing fees were key. #### Reasons for switching to SpotOn I switched systems to get a better rate for payment processing. #### Vendor response Thank you for your kind review, Tracy! We're proud to partner with you and your business. Replied June 2025 --- ### Run, don't walk away from this company - Overall rating: 1/5 - Reviewer: James K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered They are unethical, sadly they misrepresent their product. The sales team was bad, the white glove install was done by a third party that doesn't know the software or hardware. Miserable experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good. #### Cons Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare. #### Reasons for switching to SpotOn Promises from sales rep that were found to be not true. We will go back to Square. #### Vendor response Hi James -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. Replied August 2025 --- ### Bad overall system & product - Overall rating: 1/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros One CS rep who helped with all our issues [sensitive content hidden]. She was always trying to help resolve our constant issues. #### Cons The set up, the handhelds never worked properly, the payment errors that we feared were losing us sales. I also didn't like that we didn't see deposits for 48 hours later. The cut off time is 6pm and every bar/restaurant is open past that which means we won't see funds for 2 days. In this industry cash flow is everything and this caused a lot of problems financially. #### Reasons for choosing SpotOn This started off as no contract (which we liked) but then you moved to a contract when we were forced to get new equipment. You were slightly less expensive #### Reasons for switching to SpotOn It was terrible to deal with and this ended up being worse. #### Vendor response Thank you for your feedback, Rachel. Will you please reach out to me directly at laurenr@spoton.com so we can help make this right? Replied April 2025 --- ### GHOSTED and stuck in contract - Overall rating: 1/5 - Reviewer: Madison T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Up until the day we signed the papers to begin service, everyone was very friendly and easy to contact. Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics. These included: No long-term contracts, in-person training, Door Dash integrations, 24/7 support, custom menu build, etc. We were told repeatedly that Spot On doesn’t have contracts like other merchant service companies. However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware, they told us they can match the offer and give us free hardware. But here is the catch, if you cancel services before one year, you have to pay the $5000 in hardware fees—AKA making it a one year contract. We decided it was still a good deal and so we signed off on it. After signing the contract, we were ghosted by pretty much everyone. We had our initial consultation, and then for three weeks we waited to hear back about one simple question to change the pricing. We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they sent the sales rep instead of an actual installer. The sales rep knew nothing about the software functionality and could not answer several of our questions. Instead, she referred us to online self-help videos and articles. We went “live” the next day and again, the sales rep was sent to train us instead of someone who was familiar with the system software. She arrived an hour late, after we were already open for business. By that time, online orders were already coming through the system and we had no knowledge or training to stop the orders or throttle the speed at which they were coming through. Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop. You can’t change them from the POS itself. Additionally, there were menu items listed for our online ordering that we do not even sell at our restaurant. We do not have a kids menu at all, and there were chicken tenders listed as a kids menu item available to order online. Our cafe is also still not listed on Door Dash. The Spot On system has been installed for two weeks now, and I STILL have no idea how to run my reports, we weren’t shown anything at all about the loyalty program included in our software, our employees are not able to clock in and out because the sales rep didn’t know how to add them into our system before we went live. The sales rep conveniently went on vacation the day after we went live and Spot On has STILL not sent anyone else to help us. I was told it would be an ADDITIONAL 3 WEEKS before someone can come back and provide proper training. I cant wait until our year is over so I cant find another provider. Don’t waste your time, don’t waste your money, don’t add to your stress as a small business owner. DO NOT TRUST SPOT ON with your small business. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Software seems adequate, but I'm not entirely sure because we still have not received sufficient training, as our sales rep promised. #### Cons Customer service is absolutely terrible. No guidance, no support, no training as promised. They literally installed the hardware and left us wondering how to use it. #### Reasons for choosing SpotOn Customer service, price, in-person training options, integrations #### Reasons for switching to SpotOn We were looking for more advanced features created specifically for restaurants. #### Vendor response Hi Madison -- Providing a top notch customer experience is our top priority at SpotOn. For assistance, please contact us 24 hours a day at (877) 814-4102, or email us at support@spoton.com Replied February 2025 --- ### [sensitive content hidden] is the best!!! - Overall rating: 3/5 - Reviewer: Servando P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am not very happy with it. I think Toast and even Breadcrumb are much better POS systems. However, [sensitive content hidden] helps make things easier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros [sensitive content hidden]!!! I would leave SpotOn if she wasn't part of the company! #### Cons It’s not very user-friendly and could be improved a lot. Additionally, having to access multiple websites for different items is inconvenient. The labor reporting, clock-in, and clock-out features could be much better. Take a look at the one from Toast for comparison. #### Reasons for choosing SpotOn Price was the main factor. However, if I could go back in time, I would go with Toast. #### Reasons for switching to SpotOn Cloud storage. And we wanted to try a newer system. However, I think Pixel was great, and the switch was not needed. #### Vendor response Thank you for your feedback, Servando. We are constantly evolving our tech and its capabilities to better support businesses. Please do not hesitate to reach out so we can best support you. Thank you for your review! Replied February 2025 --- ### SpotOn Review - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. #### Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. #### Vendor response Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! Replied April 2026 --- ### Wish we found SpotOn sooner! - Overall rating: 5/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a game changer for our business. We used micros before and this is night and day improvements and ease of training, improvements and edits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] customer service! Also the reporting capability and customizable user interface. #### Cons I wish that improvements were faster to develop. #### Reasons for switching to SpotOn Because micros is an abomination - hard to edit, impossible customer service, archaic and all around awful. #### Vendor response Thank you for your kind words, Kate! We're so proud to partner with you and your business! Replied April 2025 --- ### Implementation - Overall rating: 3/5 - Reviewer: Adam H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros System appears to be easy to navigate and intuitive. #### Cons Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our staff. #### Reasons for switching to SpotOn Poor reporting and options with Clover as well as cost of applications #### Vendor response Thank you for your feedback, Adam. Please do not hesitate to reach out so we can best support your business. Replied April 2025 --- ### Want to make your job harder? Choose Spoton. - Overall rating: 1/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither. #### Cons The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell. #### Reasons for choosing SpotOn Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far. #### Reasons for switching to SpotOn Toast support was horrible and the system is getting old. Wanted a more modern system, better support. #### Vendor response Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus! Replied December 2024 --- ### Review for Spoton - Overall rating: 4/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We appreciate what Spoton does, we hope they don't change #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use relating to the POS Terminal #### Cons No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday. #### Reasons for switching to SpotOn to lower our monthly costs. We like the POS terminal #### Vendor response Thank you for your review. We are prioritizing faster funding and appreciate your patience. Replied January 2025 --- ### Interested in SpotOn? MoveOn - Overall rating: 1/5 - Reviewer: Vince A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution. Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities. The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable. Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him. #### Cons I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction. #### Reasons for choosing SpotOn The sales rep was very easy to deal with. Will be revisiting toast #### Reasons for switching to SpotOn terrible communication & functionality. #### Vendor response Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately. Replied September 2024 --- ### Decent merchant services - Overall rating: 4/5 - Reviewer: Christopher V. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good ive been with them for 5 years and have only had 2 or 3 issues #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy to work with. Provides great service #### Cons Not very communicative. Never makes contact #### Reasons for switching to SpotOn Price was too high and they had me sign contracts that fd me #### Vendor response Thank you for your business and for this feedback. Replied September 2024 --- ### The best POS system I've ever used - Overall rating: 5/5 - Reviewer: Julia C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate. #### Cons That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then! #### Reasons for choosing SpotOn None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first. #### Reasons for switching to SpotOn I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time! --- ### Winner Winner Chicken Dinner, Eischen's Bar and SpotOn - Overall rating: 5/5 - Reviewer: Debbie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them. #### Cons We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe. #### Reasons for choosing SpotOn SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant. #### Reasons for switching to SpotOn Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to. #### Vendor response This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you! Replied April 2022 --- ### SpotOn Delivers Peace of Mind and Profitability - Overall rating: 5/5 - Reviewer: Lianna L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events. #### Cons We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates. #### Reasons for choosing SpotOn We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software. #### Reasons for switching to SpotOn We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees. #### Vendor response Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well. Replied August 2022 --- ### Tushar Brazilian Express Utah - Overall rating: 5/5 - Reviewer: Wagner R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that. #### Cons Nothing. There have been a few outages that were inconveniences for an hour. No big deal. #### Reasons for choosing SpotOn Mainly [sensitive content hidden] he was very knowledgeable and friendly and proved to be a reliable and dependable partner. #### Reasons for switching to SpotOn The service was terrible with Toast and the contract is too expensive --- ### Great product that needs fine tuning - Overall rating: 5/5 - Reviewer: Sheila T. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected. #### Cons I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item. #### Reasons for switching to SpotOn I needed to add an app for every little thing. Some were free and some charged a fee. It got more expensive and I also didn’t feel like I had everything that would make the app function the best. #### Vendor response Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at clientengagement@spoton.com for additional assistance. Replied June 2023 --- ### [sensitive content hidden] Rocks - Overall rating: 5/5 - Reviewer: Kal S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleasant, I would like to give a shout out to [sensitive content hidden] for ALWAYS coming thru for us. We sincerely appreciate her dedicated commitment to our business needs. She is truly an asset to the company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way they jump into action when you need assistance. #### Cons Sometimes the network has a glitch, but that's technology for you sometimes. #### Vendor response Thank you for your kind words, Kal! We're so proud to partner with you and your business! Replied March 2025 --- ### Shop spot on - Overall rating: 1/5 - Reviewer: Rob C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible would would not recommend Tommy worse enemy #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The sunshine they pump about their product.. #### Cons Terrible communication. Still waiting for answers or equipment #### Vendor response We've reached out for some additional information to help you. Please reply so we can better support you and your business. Replied February 2025 --- ### SCAM ALERT! It is impossible to cancel the SUBSCRIPTION. CASE #01113490 - Overall rating: 1/5 - Reviewer: Ricardo N. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities #### Reasons for choosing SpotOn I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities #### Vendor response Ricardo, we are sorry to hear about the issues you experienced. James Clark, a member of our team, has been trying to contact you over the phone and via email. Please let us know if there's a better number or address to reach you at. You should see a refund of $25.00 for the Platform Fee pending on your bank statement today. For additional assistance, please don't hesitate to reach us at clientengagement@spoton.com Replied August 2023 --- ### Love the Features - Overall rating: 5/5 - Reviewer: Brooke D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I love that we have no outstanding tabs! That has saved us thousands of dollars. We added a credit card swipe and anyone wanting to start a tab has to have their credit card swiped prior to a tab being opened, this is huge for us as a golf course because we get people starting tabs, golfing and leaving. The set up and integration was good, it was quick and overwhelming, but the helpline and our rep have made it easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and the functionality of it. There are so many different scenarios that come up daily that one button doesn't cover it, Spot On makes it easy to adjust my POS on the fly and also in the BOH. It's laid out in a manner that makes sense and is easy to teach and use. #### Cons It was tough at first to figure out what we were missing with our orders, as in what needed to be added as options or sub lists. I wish there was a cheat sheet for users with regard to refunding a credit card or purchase, or how to change where an item is located, etc. Just general little things that you don't use often but forget how to do it and end up calling support. #### Reasons for switching to SpotOn I wanted a better layout of items, reporting, the ability to swipe credit cards for tabs, ease of adding/changing items and the ability to use it for inventory if I ever needed that. #### Vendor response Hi Brooke, thanks for this review and for sharing your thoughts on a "cheat sheet" for future reference. We have a detailed help center called Knowledgebase which I've dropped a link for below. It has a lot of tutorials for these occasions! I hope it helps you in the future. https://help.spoton.com/page/spoton-restaurant Replied August 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/?page=2) --- SpotOn Reviews, Pros and Cons - 2026 Software Advice