--- title: "SpotOn Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SpotOn. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SpotOn is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) / SpotOn Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) # SpotOn User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 371 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 252 reviews (68%) - 4 stars: 53 reviews (14%) - 3 stars: 16 reviews (4%) - 2 stars: 6 reviews (2%) - 1 star: 44 reviews (12%) ### Most mentioned pros - The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. - I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. - SpotOn has been a game-changer for our business, offering an all-in-one platform that handles payment processing, marketing, and business tools seamlessly. ### Most mentioned cons - The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. - terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. - Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? ## SpotOn customer reviews Showing reviews 1-25 of 371 (page 1). ### Jonathan Smith - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. #### Cons All the different sites for all the different platforms and changes to the way reports look. #### Reasons for choosing SpotOn Cost #### Reasons for switching to SpotOn Wanted a cloud based system without all the hardware upkeep. --- ### My experience with SpotOn - Overall rating: 4/5 - Reviewer: Julie H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Honestly there has been several highs and lows. I think they are working hard to improve the product and I believe they will have a bright future. I don't know if there needs to be more internal training before products are launched to the customer, but I feel like I get many different answers to a question and many are not accurate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The express POS is very simple to program and is easy to train new employees how to use it. [sensitive content hidden] has been very helpful getting my questions to the correct people to get the answers I need. Once they went to the correct people, they were handled promptly and efficiently. #### Cons The staff are very helpful but there needs to be a better internal system to let staff know who is helping which customers and the particular issue that is being resolved. I have had multiple calling, and emailing to solve and issue that has already been resolved. #### Reasons for switching to SpotOn More reporting options and dual pricing already set up #### Vendor response Thank you for your kind review, Julie. This is all excellent feedback on how we can improve our customer experience. We look forward to partnering with you and your business! Replied May 2025 --- ### Ok POS, terrible developer experience - 26 days and still no API key - Overall rating: 2/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. #### Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. #### Vendor response Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! Replied April 2026 --- ### Better than many - Overall rating: 4/5 - Reviewer: Cindy C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others #### Cons POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day #### Reasons for choosing SpotOn Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales. #### Reasons for switching to SpotOn Hated TB. Absolutely the worst customer service anywhere, in any context. #### Vendor response Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team. Replied May 2025 --- ### A Restaurant‑Focused All‑in‑One Platform - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. #### Cons What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. #### Vendor response Thank you for sharing your experience with SpotOn, Radha. We're glad to hear our all-in-one approach feels cohesive and that the intuitive interface is helping your staff streamline day-to-day operations. It's great to know our restaurant-first focus is providing you with useful insights, but we hear your feedback about certain areas feeling rigid to customize and the limitations you've experienced with reporting depth. We know you need flexible, deep analytical tools to run your business effectively. Your feedback is so valuable to us. Again, thank you for your kind words. Wishing you continued success! Replied May 2026 --- ### SpotOn Review - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. #### Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. #### Vendor response Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! Replied April 2026 --- ### I recommend Spoton and [sensitive content hidden]with industry strategies. - Overall rating: 5/5 - Reviewer: Tadeo C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with SpotOn has been outstanding. The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses. With the expert support of [sensitive content hidden], I feel fully confident using their tools to streamline operations and grow my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses. Their platform makes managing even the most complex menu modifiers effortless—ideal for restaurants with detailed setups. Customizable reports deliver powerful insights for smarter decision-making, while their user-friendly email marketing and loyalty programs drive real results. Online ordering with built-in discounts adds even more value. What truly sets SpotOn apart is its outstanding customer service—especially [sensitive content hidden], whose expertise and dedication are unmatched. A top choice for any business seeking a complete, all-in-one solution. #### Cons Spoton could improve its communication with the development team, as feature requests and technical issues occasionally take longer than expected to resolve. The offline mode for transactions also isn’t as smooth as it could be, which may pose challenges during internet outages. While these areas leave room for improvement, they don’t diminish the platform’s overall strengths—just points to consider for businesses with high-volume, always-on operations #### Vendor response Thank you for sharing your experience, Tadeo! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied October 2025 --- ### Spot on review (Ivan Monroy) - Overall rating: 5/5 - Reviewer: Ann G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn has been a game-changer for our business, offering an all-in-one platform that handles payment processing, marketing, and business tools seamlessly. Next-day funding has boosted our cash flow, and the email marketing features help us stay connected with customers effortlessly. Their hardware setup is reliable and easy to use, and everything integrates smoothly — from POS to marketing. Most importantly, Ivan Monroy’s support has been outstanding. He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with great customer service, SpotOn and Ivan are the way to go. #### Cons The terminals lack of offline mode, this could help with offline transactions when internet is off. However, there might be some situations with the security regulations about this aspect. #### Vendor response Thank you so much for the amazing review! We're thrilled to hear how SpotOn has made a positive impact on your business — from streamlining operations and improving cash flow to enhancing customer outreach. It's great to know the platform and hardware are working seamlessly for you. We’re especially glad to hear Ivan’s support has stood out — he’s truly dedicated to our clients' success, and we’ll be sure to pass along your kind words. We're proud to be your partner and look forward to continuing to support your growth! Replied August 2025 --- ### SpotOn Review - Overall rating: 5/5 - Reviewer: Johnathon P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SpotOn has truly taken our business to another level. From the moment we signed on, the platform has streamlined our operations, improved customer engagement, and enhanced our overall efficiency. But what really sets SpotOn apart is the exceptional support we receive—especially from our account manager,[sensitive content hidden] . [sensitive content hidden] has been instrumental in helping us grow. Her responsiveness, insight, and dedication have allowed us to eliminate unnecessary processes and focus on what matters most—delivering value to our customers. She goes above and beyond to ensure we’re getting the most out of the system, and her proactive approach makes a huge difference. We highly recommend SpotOn to any business looking to grow with the right tools and the right team behind them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Account management, support, uptime, unique equipment, and just how well it works. SpotOn has taken us to the next level. #### Cons Handhelds seem to have some issues with the emv’s failing. All of the equioment works great when it works. --- ### great service over all - Overall rating: 5/5 - Reviewer: FREDDIE E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me #### Cons need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes #### Vendor response Thank you so much for the kind words, Freddie! We’re thrilled to hear our service and easy-to-use devices have been serving you well over the years. We truly appreciate your loyalty and are always here to help whenever you need us! Replied December 2025 --- ### Excellence - Overall rating: 5/5 - Reviewer: aaron s. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, not pushy, no pressure, just efficient personal service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn has returned POS to a personal level of service. It has been a real pleasure meeting people and working together to achieve our goal of an amazing, efficient and simple POS system. #### Cons I'll let you know when I figure that out. #### Reasons for choosing SpotOn The whole host of management tools are available at a reasonable cost all administered by one company. #### Vendor response Thank you for your kind feedback, Aaron! We are excited to partner with you and your business! Replied April 2025 --- ### Updating a POS is inevitable, change is scary but the transition to SpotOn was seamless. - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Every interaction with any team member, sales, installation, or on zoom conference has been pleasant and professional. Overall positive experience all around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizable and easy to learn how to use. #### Cons Big learning curve, however it all makes absolute sense. #### Reasons for choosing SpotOn Customer service is a high priority to our restaurant. #### Reasons for switching to SpotOn Dual pricing function and I am a new owner. #### Vendor response Thank you for your kind words, Joe! We're so proud to partner with you and your business! Replied March 2025 --- ### Good company - Overall rating: 5/5 - Reviewer: Dannon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is good. Very responsive. I like the product that we use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They had a local representative. Customer service is good -- never had an issue.s #### Cons No issues that I know of at this time. Works fine. #### Reasons for switching to SpotOn Prices went up. Wanted to switch to a cash program. Representative came around. #### Vendor response Thank you for the positive feedback, Dannon! We're happy to be a part of your success. Replied February 2025 --- ### Want to make your job harder? Choose Spoton. - Overall rating: 1/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither. #### Cons The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell. #### Reasons for choosing SpotOn Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far. #### Reasons for switching to SpotOn Toast support was horrible and the system is getting old. Wanted a more modern system, better support. #### Vendor response Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus! Replied December 2024 --- ### Review for Spoton - Overall rating: 4/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We appreciate what Spoton does, we hope they don't change #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use relating to the POS Terminal #### Cons No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday. #### Reasons for switching to SpotOn to lower our monthly costs. We like the POS terminal #### Vendor response Thank you for your review. We are prioritizing faster funding and appreciate your patience. Replied January 2025 --- ### The best POS system I've ever used - Overall rating: 5/5 - Reviewer: Julia C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate. #### Cons That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then! #### Reasons for choosing SpotOn None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first. #### Reasons for switching to SpotOn I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time! --- ### Winner Winner Chicken Dinner, Eischen's Bar and SpotOn - Overall rating: 5/5 - Reviewer: Debbie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them. #### Cons We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe. #### Reasons for choosing SpotOn SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant. #### Reasons for switching to SpotOn Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to. #### Vendor response This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you! Replied April 2022 --- ### SpotOn Delivers Peace of Mind and Profitability - Overall rating: 5/5 - Reviewer: Lianna L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events. #### Cons We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates. #### Reasons for choosing SpotOn We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software. #### Reasons for switching to SpotOn We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees. #### Vendor response Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well. Replied August 2022 --- ### Tushar Brazilian Express Utah - Overall rating: 5/5 - Reviewer: Wagner R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that. #### Cons Nothing. There have been a few outages that were inconveniences for an hour. No big deal. #### Reasons for choosing SpotOn Mainly [sensitive content hidden] he was very knowledgeable and friendly and proved to be a reliable and dependable partner. #### Reasons for switching to SpotOn The service was terrible with Toast and the contract is too expensive --- ### Interested in SpotOn? MoveOn - Overall rating: 1/5 - Reviewer: Vince A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution. Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities. The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable. Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him. #### Cons I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction. #### Reasons for choosing SpotOn The sales rep was very easy to deal with. Will be revisiting toast #### Reasons for switching to SpotOn terrible communication & functionality. #### Vendor response Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately. Replied September 2024 --- ### SpotOn is #1 choice for our POS - Overall rating: 5/5 - Reviewer: Teri F. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent service and program, if they don’t offer it, just ask and they will get it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All aspects of the service. The POS, merchant services, reservations and reporting. #### Cons Haven’t found anything wrong with SpotOn at this time. #### Reasons for choosing SpotOn Our sales representative [SENSITIVE CONTENT] #### Reasons for switching to SpotOn So I could monitor our bar from anywhere. --- ### [sensitive content hidden] good, other support not. - Overall rating: 5/5 - Reviewer: Savanna h. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all [sensitive content hidden] has managed to keep us with SpotOn, if he was not with the company we would not be. We stay because he is there to continue to support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros [sensitive content hidden] is great, the other support people are not good. He is able to assist with most issues when they come up. #### Cons Support team other than [sensitive content hidden] are not helpful and rarely know what is going on nor are they able to help in most situations. #### Vendor response Thank you for your kind feedback, Savanna! We are excited to partner with you and your business! Replied April 2025 --- ### Best business decision I ever make - Overall rating: 5/5 - Reviewer: Jon F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered To be honest from our local rep and to 24 hour support I'll give SpotOn 12 out of 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All modules related to SpotOn Restaurant POS are 100% compatible and intergrate seamlessly together. Trying to achieve all that spotOn Restaurant has to offer with other POS systems lends towards a very expensive transformation especially when dealing with third party components. #### Cons It does take time to get use to especially when I have been using NCR Aloha for the past 14 years, BUT now I would never change back because all that SpotOn Offers and especially with all the future developments coming in the near future. --- ### I love Spoton! - Overall rating: 5/5 - Reviewer: Katie K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Well, we modified spoton and made it our online ordering system during lockdown. It probably saved us $3k plus online ordering commissions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs. #### Cons I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm. Also, I wish we had more characters for reservation messaging. Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code. #### Reasons for choosing SpotOn The price point and functionality #### Vendor response Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google. 2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year. 3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile. 4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps! Replied May 2022 --- ### I use to love Spoton but they dumped POYNT and it's trash - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered For 3 yrs I enjoyed Poynt Spoton. They decided to create their own and it's a disaster #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Reporting is easy I like that about this producr #### Cons Support team, retention team and training support #### Reasons for choosing SpotOn My representative was very helpful and real knowledgeable about SPOTON. It was probably the only one that fit my concept. Then they changed it #### Vendor response We'd love to be able to assist you with improving your experience, but we'll need your contact information first to reach out. Please send me an email directly at clientengagement@spoton.com if you would like some extra assistance. Replied April 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/?page=2) ---