--- title: "SpotOn Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SpotOn. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SpotOn is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) / SpotOn Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) # SpotOn User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 371 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 252 reviews (68%) - 4 stars: 53 reviews (14%) - 3 stars: 16 reviews (4%) - 2 stars: 6 reviews (2%) - 1 star: 44 reviews (12%) ### Most mentioned pros - The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. - I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. - I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. ### Most mentioned cons - The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. - terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. - Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? ## SpotOn customer reviews Showing reviews 1-25 of 371 (page 1). ### Jonathan Smith - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. #### Cons All the different sites for all the different platforms and changes to the way reports look. #### Reasons for choosing SpotOn Cost #### Reasons for switching to SpotOn Wanted a cloud based system without all the hardware upkeep. --- ### District Manager - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SpotOn helps our restaurants run more efficiantly. [sensitive content hidden] is one of the most helpful person working at SpotOn. #### Cons Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. #### Reasons for switching to SpotOn Looking for a better system. Ours was very outdated. #### Vendor response Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied September 2025 --- ### Ok POS, terrible developer experience - 26 days and still no API key - Overall rating: 2/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. #### Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. #### Vendor response Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! Replied April 2026 --- ### Better than many - Overall rating: 4/5 - Reviewer: Cindy C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others #### Cons POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day #### Reasons for choosing SpotOn Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales. #### Reasons for switching to SpotOn Hated TB. Absolutely the worst customer service anywhere, in any context. #### Vendor response Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team. Replied May 2025 --- ### A Restaurant‑Focused All‑in‑One Platform - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. #### Cons What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. #### Vendor response Thank you for sharing your experience with SpotOn, Radha. We're glad to hear our all-in-one approach feels cohesive and that the intuitive interface is helping your staff streamline day-to-day operations. It's great to know our restaurant-first focus is providing you with useful insights, but we hear your feedback about certain areas feeling rigid to customize and the limitations you've experienced with reporting depth. We know you need flexible, deep analytical tools to run your business effectively. Your feedback is so valuable to us. Again, thank you for your kind words. Wishing you continued success! Replied May 2026 --- ### Bad overall system & product - Overall rating: 1/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros One CS rep who helped with all our issues [sensitive content hidden]. She was always trying to help resolve our constant issues. #### Cons The set up, the handhelds never worked properly, the payment errors that we feared were losing us sales. I also didn't like that we didn't see deposits for 48 hours later. The cut off time is 6pm and every bar/restaurant is open past that which means we won't see funds for 2 days. In this industry cash flow is everything and this caused a lot of problems financially. #### Reasons for choosing SpotOn This started off as no contract (which we liked) but then you moved to a contract when we were forced to get new equipment. You were slightly less expensive #### Reasons for switching to SpotOn It was terrible to deal with and this ended up being worse. #### Vendor response Thank you for your feedback, Rachel. Will you please reach out to me directly at laurenr@spoton.com so we can help make this right? Replied April 2025 --- ### I recommend Spoton and [sensitive content hidden]with industry strategies. - Overall rating: 5/5 - Reviewer: Tadeo C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with SpotOn has been outstanding. The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses. With the expert support of [sensitive content hidden], I feel fully confident using their tools to streamline operations and grow my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses. Their platform makes managing even the most complex menu modifiers effortless—ideal for restaurants with detailed setups. Customizable reports deliver powerful insights for smarter decision-making, while their user-friendly email marketing and loyalty programs drive real results. Online ordering with built-in discounts adds even more value. What truly sets SpotOn apart is its outstanding customer service—especially [sensitive content hidden], whose expertise and dedication are unmatched. A top choice for any business seeking a complete, all-in-one solution. #### Cons Spoton could improve its communication with the development team, as feature requests and technical issues occasionally take longer than expected to resolve. The offline mode for transactions also isn’t as smooth as it could be, which may pose challenges during internet outages. While these areas leave room for improvement, they don’t diminish the platform’s overall strengths—just points to consider for businesses with high-volume, always-on operations #### Vendor response Thank you for sharing your experience, Tadeo! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied October 2025 --- ### SpotOn Review - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. #### Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. #### Vendor response Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! Replied April 2026 --- ### Spot on review (Ivan Monroy) - Overall rating: 5/5 - Reviewer: Ann G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn has been a game-changer for our business, offering an all-in-one platform that handles payment processing, marketing, and business tools seamlessly. Next-day funding has boosted our cash flow, and the email marketing features help us stay connected with customers effortlessly. Their hardware setup is reliable and easy to use, and everything integrates smoothly — from POS to marketing. Most importantly, Ivan Monroy’s support has been outstanding. He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with great customer service, SpotOn and Ivan are the way to go. #### Cons The terminals lack of offline mode, this could help with offline transactions when internet is off. However, there might be some situations with the security regulations about this aspect. #### Vendor response Thank you so much for the amazing review! We're thrilled to hear how SpotOn has made a positive impact on your business — from streamlining operations and improving cash flow to enhancing customer outreach. It's great to know the platform and hardware are working seamlessly for you. We’re especially glad to hear Ivan’s support has stood out — he’s truly dedicated to our clients' success, and we’ll be sure to pass along your kind words. We're proud to be your partner and look forward to continuing to support your growth! Replied August 2025 --- ### great service over all - Overall rating: 5/5 - Reviewer: FREDDIE E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me #### Cons need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes #### Vendor response Thank you so much for the kind words, Freddie! We’re thrilled to hear our service and easy-to-use devices have been serving you well over the years. We truly appreciate your loyalty and are always here to help whenever you need us! Replied December 2025 --- ### Wish we found SpotOn sooner! - Overall rating: 5/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a game changer for our business. We used micros before and this is night and day improvements and ease of training, improvements and edits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] customer service! Also the reporting capability and customizable user interface. #### Cons I wish that improvements were faster to develop. #### Reasons for switching to SpotOn Because micros is an abomination - hard to edit, impossible customer service, archaic and all around awful. #### Vendor response Thank you for your kind words, Kate! We're so proud to partner with you and your business! Replied April 2025 --- ### Updating a POS is inevitable, change is scary but the transition to SpotOn was seamless. - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Every interaction with any team member, sales, installation, or on zoom conference has been pleasant and professional. Overall positive experience all around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizable and easy to learn how to use. #### Cons Big learning curve, however it all makes absolute sense. #### Reasons for choosing SpotOn Customer service is a high priority to our restaurant. #### Reasons for switching to SpotOn Dual pricing function and I am a new owner. #### Vendor response Thank you for your kind words, Joe! We're so proud to partner with you and your business! Replied March 2025 --- ### Good company - Overall rating: 5/5 - Reviewer: Dannon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is good. Very responsive. I like the product that we use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They had a local representative. Customer service is good -- never had an issue.s #### Cons No issues that I know of at this time. Works fine. #### Reasons for switching to SpotOn Prices went up. Wanted to switch to a cash program. Representative came around. #### Vendor response Thank you for the positive feedback, Dannon! We're happy to be a part of your success. Replied February 2025 --- ### Review for Spoton - Overall rating: 4/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We appreciate what Spoton does, we hope they don't change #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use relating to the POS Terminal #### Cons No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday. #### Reasons for switching to SpotOn to lower our monthly costs. We like the POS terminal #### Vendor response Thank you for your review. We are prioritizing faster funding and appreciate your patience. Replied January 2025 --- ### Wish I would've looked at reviews - Overall rating: 2/5 - Reviewer: Reagan W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day. #### Cons What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help. #### Reasons for switching to SpotOn I thought it would be more cost effective. In turn, it actually cost me thousands and made me lose of my own free time outside of work trying to figure out what went wrong with no help. #### Vendor response Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible! Replied July 2023 --- ### VIce President - Overall rating: 5/5 - Reviewer: brad m. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite. #### Cons I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system. #### Reasons for choosing SpotOn I have used many POS systems in the past, And all of these systems had a few good points, but none of them brought the efficiencies across the board and integrated our entire system together. #### Reasons for switching to SpotOn I wanted to bring additional technology into our companies operations, accounting and financial. Linking everything together to improve efficiencies. #### Vendor response This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come. Replied May 2022 --- ### Great product that needs fine tuning - Overall rating: 5/5 - Reviewer: Sheila T. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected. #### Cons I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item. #### Reasons for switching to SpotOn I needed to add an app for every little thing. Some were free and some charged a fee. It got more expensive and I also didn’t feel like I had everything that would make the app function the best. #### Vendor response Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at clientengagement@spoton.com for additional assistance. Replied June 2023 --- ### BEWARE!! DO NOT USE SPOTON - Overall rating: 1/5 - Reviewer: trent s. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Will be shopping for a new system tonight. Regret every second that I trusted Jake to set up in two locations. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I honestly cannot say one good thing about this system. #### Cons From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For the system to not have a fail safe function to not allow a 1million percent tip is absurd... #### Reasons for choosing SpotOn Because your salesman swindled us. Plain and simple.. I am dumb #### Reasons for switching to SpotOn opened a new location. wanted the same at both spots. Jake talked me into it. worst decision ive made in business #### Vendor response Trent, this is not the experience we want you to have, and we sincerely apologize for the issues you've faced. Can you please provide us with the best phone number to reach you at clientengagement@spoton.com? We want to rectify the situation or assist with any additional concerns you may have as soon as possible. Replied March 2024 --- ### [sensitive content hidden] Rocks - Overall rating: 5/5 - Reviewer: Kal S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleasant, I would like to give a shout out to [sensitive content hidden] for ALWAYS coming thru for us. We sincerely appreciate her dedicated commitment to our business needs. She is truly an asset to the company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way they jump into action when you need assistance. #### Cons Sometimes the network has a glitch, but that's technology for you sometimes. #### Vendor response Thank you for your kind words, Kal! We're so proud to partner with you and your business! Replied March 2025 --- ### Shop spot on - Overall rating: 1/5 - Reviewer: Rob C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible would would not recommend Tommy worse enemy #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The sunshine they pump about their product.. #### Cons Terrible communication. Still waiting for answers or equipment #### Vendor response We've reached out for some additional information to help you. Please reply so we can better support you and your business. Replied February 2025 --- ### From Install to Support Spoton has been Terrific - Overall rating: 5/5 - Reviewer: Bryson K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been incredibly positive, and I would highly recommend Spoton to any restauranteur. The exceptional bright spot for me has been the amazing help and guidance of [SENSITIVE CONTENT], she did our initial install and has been an absolute savior when it comes to quick support questions and programming. Spoton has a great employee and partner in [SENSITIVE CONTENT], I know that I personally appreciate everything she has done to make my experience with Spoton easy and amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As you probably can tell by now, it is super easy to use and program. From the moment of install to the ongoing training and support, the team at SpotOn has been fantastic. [SENSITIVE CONTENT] did our install and has been a valuable asset to our team as ongoing Support as well. #### Cons There is not much that I don't like. It is super easy and intuitive. The only issue we have had was when the CC processor went down for 2.5 hours one night. But even then, the Spoton team kept us updated and informed and they cam back online before the close of day. --- ### safe place to stay spoton - Overall rating: 5/5 - Reviewer: Ganesh Reddy P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered SpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing ventureSpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing venture. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands #### Cons SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage. #### Reasons for choosing SpotOn SpotOn Eatery is a cloud-based retail location (POS) arrangement intended to assist little to medium organizations in the cordiality business with smoothing out web-based installments, tableside orders, and misrepresentation security. The work the executives module allows clients to deal with representative hours, tips, shifts. #### Vendor response Thanks for the thoughtful review, Ganesh! We appreciate the time it took for you to share your experience with us. Replied January 2023 --- ### Spot on replaces Emagine POS - Overall rating: 3/5 - Reviewer: Emily R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered 1-10, id say 2 #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia. #### Cons You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use. #### Vendor response That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact clientengagement@spoton.com. Replied August 2023 --- ### SCAM ALERT! It is impossible to cancel the SUBSCRIPTION. CASE #01113490 - Overall rating: 1/5 - Reviewer: Ricardo N. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities #### Reasons for choosing SpotOn I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities #### Vendor response Ricardo, we are sorry to hear about the issues you experienced. James Clark, a member of our team, has been trying to contact you over the phone and via email. Please let us know if there's a better number or address to reach you at. You should see a refund of $25.00 for the Platform Fee pending on your bank statement today. For additional assistance, please don't hesitate to reach us at clientengagement@spoton.com Replied August 2023 --- ### Love the Features - Overall rating: 5/5 - Reviewer: Brooke D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I love that we have no outstanding tabs! That has saved us thousands of dollars. We added a credit card swipe and anyone wanting to start a tab has to have their credit card swiped prior to a tab being opened, this is huge for us as a golf course because we get people starting tabs, golfing and leaving. The set up and integration was good, it was quick and overwhelming, but the helpline and our rep have made it easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and the functionality of it. There are so many different scenarios that come up daily that one button doesn't cover it, Spot On makes it easy to adjust my POS on the fly and also in the BOH. It's laid out in a manner that makes sense and is easy to teach and use. #### Cons It was tough at first to figure out what we were missing with our orders, as in what needed to be added as options or sub lists. I wish there was a cheat sheet for users with regard to refunding a credit card or purchase, or how to change where an item is located, etc. Just general little things that you don't use often but forget how to do it and end up calling support. #### Reasons for switching to SpotOn I wanted a better layout of items, reporting, the ability to swipe credit cards for tabs, ease of adding/changing items and the ability to use it for inventory if I ever needed that. #### Vendor response Hi Brooke, thanks for this review and for sharing your thoughts on a "cheat sheet" for future reference. We have a detailed help center called Knowledgebase which I've dropped a link for below. It has a lot of tutorials for these occasions! I hope it helps you in the future. https://help.spoton.com/page/spoton-restaurant Replied August 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/?page=2) --- SpotOn Reviews, Pros and Cons - 2026 Software Advice