The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

after the learning curve it's been really amazing.

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities

I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service

I like the User interface and ease of use. I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to.

The monthly fees are getting expensive . Though I have been with spot on for more than 3 years, the monthly fees were getting higher.

Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn

The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that.

Nothing. There have been a few outages that were inconveniences for an hour. No big deal.

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Nothing, all questions were answered, easy process and we have everything we need.

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.

Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

Our experience has been exceptional

The ease of switching from an older POS to Spot In was crucial. The training, and communication from start to finish has been outstanding .

I really have not had any issues . There is a lot of information to take in within the two day training. It would be great if you could get a few more training days .

Very good and positive experience

[sensitive content hidden] excellent support, cannot speak higher about his response and patience

Learning curve is required and dedicated time

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out.

I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing. Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse. Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together. Some reports you can't view more than 1 day a time. Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this. Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price. Sales tax has different amounts in the same report. They say to ignore one. So remove it.

The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.

True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Very good.

Excellent remote accessibility to data, Intuitive reports and UI

Lack of third party take-out/delivery order integration, Payment processing speed.