--- title: "SpotOn Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SpotOn. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SpotOn is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [SpotOn](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) / SpotOn Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/spoton-restaurant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/spoton-restaurant-profile/alternatives/) # SpotOn User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 371 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 252 reviews (68%) - 4 stars: 53 reviews (14%) - 3 stars: 16 reviews (4%) - 2 stars: 6 reviews (2%) - 1 star: 44 reviews (12%) ### Most mentioned pros - The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. - I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. - I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. ### Most mentioned cons - The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. - terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. - Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? ## SpotOn customer reviews Showing reviews 1-25 of 371 (page 1). ### Jonathan Smith - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. #### Cons All the different sites for all the different platforms and changes to the way reports look. #### Reasons for choosing SpotOn Cost #### Reasons for switching to SpotOn Wanted a cloud based system without all the hardware upkeep. --- ### District Manager - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SpotOn helps our restaurants run more efficiantly. [sensitive content hidden] is one of the most helpful person working at SpotOn. #### Cons Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. #### Reasons for switching to SpotOn Looking for a better system. Ours was very outdated. #### Vendor response Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied September 2025 --- ### Ok POS, terrible developer experience - 26 days and still no API key - Overall rating: 2/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. #### Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. #### Vendor response Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! Replied April 2026 --- ### Better than many - Overall rating: 4/5 - Reviewer: Cindy C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others #### Cons POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day #### Reasons for choosing SpotOn Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales. #### Reasons for switching to SpotOn Hated TB. Absolutely the worst customer service anywhere, in any context. #### Vendor response Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team. Replied May 2025 --- ### A Restaurant‑Focused All‑in‑One Platform - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. #### Cons What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. #### Vendor response Thank you for sharing your experience with SpotOn, Radha. We're glad to hear our all-in-one approach feels cohesive and that the intuitive interface is helping your staff streamline day-to-day operations. It's great to know our restaurant-first focus is providing you with useful insights, but we hear your feedback about certain areas feeling rigid to customize and the limitations you've experienced with reporting depth. We know you need flexible, deep analytical tools to run your business effectively. Your feedback is so valuable to us. Again, thank you for your kind words. Wishing you continued success! Replied May 2026 --- ### Bad overall system & product - Overall rating: 1/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros One CS rep who helped with all our issues [sensitive content hidden]. She was always trying to help resolve our constant issues. #### Cons The set up, the handhelds never worked properly, the payment errors that we feared were losing us sales. I also didn't like that we didn't see deposits for 48 hours later. The cut off time is 6pm and every bar/restaurant is open past that which means we won't see funds for 2 days. In this industry cash flow is everything and this caused a lot of problems financially. #### Reasons for choosing SpotOn This started off as no contract (which we liked) but then you moved to a contract when we were forced to get new equipment. You were slightly less expensive #### Reasons for switching to SpotOn It was terrible to deal with and this ended up being worse. #### Vendor response Thank you for your feedback, Rachel. Will you please reach out to me directly at laurenr@spoton.com so we can help make this right? Replied April 2025 --- ### I recommend Spoton and [sensitive content hidden]with industry strategies. - Overall rating: 5/5 - Reviewer: Tadeo C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with SpotOn has been outstanding. The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses. With the expert support of [sensitive content hidden], I feel fully confident using their tools to streamline operations and grow my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses. Their platform makes managing even the most complex menu modifiers effortless—ideal for restaurants with detailed setups. Customizable reports deliver powerful insights for smarter decision-making, while their user-friendly email marketing and loyalty programs drive real results. Online ordering with built-in discounts adds even more value. What truly sets SpotOn apart is its outstanding customer service—especially [sensitive content hidden], whose expertise and dedication are unmatched. A top choice for any business seeking a complete, all-in-one solution. #### Cons Spoton could improve its communication with the development team, as feature requests and technical issues occasionally take longer than expected to resolve. The offline mode for transactions also isn’t as smooth as it could be, which may pose challenges during internet outages. While these areas leave room for improvement, they don’t diminish the platform’s overall strengths—just points to consider for businesses with high-volume, always-on operations #### Vendor response Thank you for sharing your experience, Tadeo! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! Replied October 2025 --- ### SpotOn Review - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. #### Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. #### Vendor response Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! Replied April 2026 --- ### Spot on review (Ivan Monroy) - Overall rating: 5/5 - Reviewer: Ann G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SpotOn has been a game-changer for our business, offering an all-in-one platform that handles payment processing, marketing, and business tools seamlessly. Next-day funding has boosted our cash flow, and the email marketing features help us stay connected with customers effortlessly. Their hardware setup is reliable and easy to use, and everything integrates smoothly — from POS to marketing. Most importantly, Ivan Monroy’s support has been outstanding. He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with great customer service, SpotOn and Ivan are the way to go. #### Cons The terminals lack of offline mode, this could help with offline transactions when internet is off. However, there might be some situations with the security regulations about this aspect. #### Vendor response Thank you so much for the amazing review! We're thrilled to hear how SpotOn has made a positive impact on your business — from streamlining operations and improving cash flow to enhancing customer outreach. It's great to know the platform and hardware are working seamlessly for you. We’re especially glad to hear Ivan’s support has stood out — he’s truly dedicated to our clients' success, and we’ll be sure to pass along your kind words. We're proud to be your partner and look forward to continuing to support your growth! Replied August 2025 --- ### great service over all - Overall rating: 5/5 - Reviewer: FREDDIE E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me #### Cons need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes #### Vendor response Thank you so much for the kind words, Freddie! We’re thrilled to hear our service and easy-to-use devices have been serving you well over the years. We truly appreciate your loyalty and are always here to help whenever you need us! Replied December 2025 --- ### Updating a POS is inevitable, change is scary but the transition to SpotOn was seamless. - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Every interaction with any team member, sales, installation, or on zoom conference has been pleasant and professional. Overall positive experience all around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizable and easy to learn how to use. #### Cons Big learning curve, however it all makes absolute sense. #### Reasons for choosing SpotOn Customer service is a high priority to our restaurant. #### Reasons for switching to SpotOn Dual pricing function and I am a new owner. #### Vendor response Thank you for your kind words, Joe! We're so proud to partner with you and your business! Replied March 2025 --- ### Good company - Overall rating: 5/5 - Reviewer: Dannon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is good. Very responsive. I like the product that we use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They had a local representative. Customer service is good -- never had an issue.s #### Cons No issues that I know of at this time. Works fine. #### Reasons for switching to SpotOn Prices went up. Wanted to switch to a cash program. Representative came around. #### Vendor response Thank you for the positive feedback, Dannon! We're happy to be a part of your success. Replied February 2025 --- ### Want to make your job harder? Choose Spoton. - Overall rating: 1/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither. #### Cons The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell. #### Reasons for choosing SpotOn Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far. #### Reasons for switching to SpotOn Toast support was horrible and the system is getting old. Wanted a more modern system, better support. #### Vendor response Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus! Replied December 2024 --- ### Review for Spoton - Overall rating: 4/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We appreciate what Spoton does, we hope they don't change #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use relating to the POS Terminal #### Cons No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday. #### Reasons for switching to SpotOn to lower our monthly costs. We like the POS terminal #### Vendor response Thank you for your review. We are prioritizing faster funding and appreciate your patience. Replied January 2025 --- ### Wish I would've looked at reviews - Overall rating: 2/5 - Reviewer: Reagan W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day. #### Cons What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help. #### Reasons for switching to SpotOn I thought it would be more cost effective. In turn, it actually cost me thousands and made me lose of my own free time outside of work trying to figure out what went wrong with no help. #### Vendor response Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible! Replied July 2023 --- ### Regret switching to Spoton - Overall rating: 1/5 - Reviewer: Heidi G. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this. #### Cons The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing. Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse. Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together. Some reports you can't view more than 1 day a time. Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this. Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price. Sales tax has different amounts in the same report. They say to ignore one. So remove it. #### Reasons for choosing SpotOn Cost and what I expected them to have. Nothing works really as they stated it would. #### Reasons for switching to SpotOn Was not Square for Restaurant so missing a lot of features. #### Vendor response We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future. Replied May 2022 --- ### Very Customizable POS System. Excellent Reporting. All features needed for success. - Overall rating: 4/5 - Reviewer: Patrick L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR) #### Cons The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly. #### Reasons for choosing SpotOn Reporting, sleekness, and pricing #### Reasons for switching to SpotOn We were using Upserve and customer service was terrible. Lightspeed purchased Upserve and it only got worse during the transition. Some system updates made the POS unusable. #### Vendor response Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities. Replied March 2023 --- ### [sensitive content hidden] is STELLAR - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him. #### Cons Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON! #### Reasons for switching to SpotOn We used MICROS POS but its not listed on the optiosn. Payment processing was included. Cloud based. OLO integrations. Other feature integrations like waitlist #### Vendor response We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business. Replied February 2024 --- ### Just the Begining - Overall rating: 5/5 - Reviewer: Michal S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of [sensitive content hidden] are tweaking the software and hardware to where it helps us process the customers and payments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices. #### Cons What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient. #### Reasons for choosing SpotOn the reason we choose Spoton is because the fees seemed to be less on a per transaction and the credit card fees, ability to get a loan, features and overall cost was better than most of the other vendors #### Vendor response Thank you for your feedback, Michal. We are constantly evolving our tech and its capabilities to better support businesses and have passed this feedback to the appropriate teams. We appreciate you leaving us a review, and we welcome you to the SpotOn family! Replied November 2023 --- ### Watch out for the sales rep - Overall rating: 1/5 - Reviewer: Tami W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet #### Cons The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed #### Reasons for choosing SpotOn Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at all #### Reasons for switching to SpotOn Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came true #### Vendor response Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward! Replied October 2022 --- ### Review from Cassava - Overall rating: 5/5 - Reviewer: Yuka I. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. after the learning curve it's been really amazing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care. #### Cons the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet. #### Reasons for choosing SpotOn Because of [sensitive content hidden], and because SpotOn offers in-person installation. #### Reasons for switching to SpotOn Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working. #### Vendor response Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses. Replied April 2023 --- ### [sensitive content hidden] good, other support not. - Overall rating: 5/5 - Reviewer: Savanna h. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all [sensitive content hidden] has managed to keep us with SpotOn, if he was not with the company we would not be. We stay because he is there to continue to support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros [sensitive content hidden] is great, the other support people are not good. He is able to assist with most issues when they come up. #### Cons Support team other than [sensitive content hidden] are not helpful and rarely know what is going on nor are they able to help in most situations. #### Vendor response Thank you for your kind feedback, Savanna! We are excited to partner with you and your business! Replied April 2025 --- ### [sensitive content hidden] Rocks - Overall rating: 5/5 - Reviewer: Kal S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleasant, I would like to give a shout out to [sensitive content hidden] for ALWAYS coming thru for us. We sincerely appreciate her dedicated commitment to our business needs. She is truly an asset to the company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way they jump into action when you need assistance. #### Cons Sometimes the network has a glitch, but that's technology for you sometimes. #### Vendor response Thank you for your kind words, Kal! We're so proud to partner with you and your business! Replied March 2025 --- ### SpotOn for Independent restaurant - Overall rating: 5/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered So far our experience has been very positive. The way the online store integrates to the POS is terrific, allowing us pinpoint control over what we sell, where and when. Adding and 86ing items is a breeze which prevents unhappy customers and the handheld units we use supplement our workflow and make us more efficient. Thew QR codes are also a timely addition to our arsenal and our customers use them for both menu exploration as well as payment and ordering. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important. #### Cons There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too. #### Reasons for switching to SpotOn We switched for lots of reasons but principal were support, cost of processing, and the ability to use our physical location and online ordering as a single system. We found this far easier than with Square, and we really appreciate the "always on" support. --- ### A Bit of a Roller Coaster - Overall rating: 5/5 - Reviewer: Pamela R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was really excited to get information about SpotOn, especially since I knew the sales rep personally. After many conversations, my company finally gave the green light, but that's when some of the wheels started to come off. Communication was greatly lacking about next steps and what we could expect or needed to do on our side. There wasn't a confirmation of what equipment I needed, and we weren't set up to run different revenue centers like I had requested, so we're still not up and running where we need to be. Implementation and installation team have been great, very helpful, we're just not getting the support and guidance we had expected, and feel a little left in the dark. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly Implementation and Installation teams have been great #### Cons Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups. #### Vendor response Hi Pamela, I want to connect you with someone internally who can give you the support you need and deserve. Would you mind replying directly to me so I can facilitate that? Thank you for your review. Replied June 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/spoton-restaurant-profile/reviews/?page=2) --- SpotOn Reviews, Pros and Cons - 2026 Software Advice