--- title: "talech Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of talech. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if talech is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/talechregister-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [talech](https://www.softwareadvice.com/retail/talechregister-profile/) / talech Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/talechregister-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/talechregister-profile/alternatives/) # talech User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 337 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 113 reviews (34%) - 4 stars: 124 reviews (37%) - 3 stars: 60 reviews (18%) - 2 stars: 11 reviews (3%) - 1 star: 29 reviews (9%) ### Most mentioned pros - In order to get the issues resolved faster, I even have reached out to Manager and asked for help, he did help by sending us over a new terminal just for the gift card purposes. - Talech is very adaptable to a retail store in sales transactions, inventory tracking and management, and accounting reports. - Can use iPhone or iPad as entry devices. ### Most mentioned cons - It never actually worked -- constant crashes and bugs. - I have reached out to Customer Care and requested to get our accounts re-opened, then we got the issues with the gift cards payment. - We’ve had it off by hundreds of dollars, which either costs the restaurant money or the server money depending on which way the deposit is off. ## talech customer reviews Showing reviews 1-25 of 337 (page 1). ### Very functional, great backend reporting, quite user friendly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface. #### Cons It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days. --- ### Talech is better than a lot of others out there! - Overall rating: 5/5 - Reviewer: Sarah R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 100% positive experience. Have been using Talech for over 5 years and will continue to use it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the ease of setting up your POS to work for your business. You can separate categories, product types, control your inventory, and so much more. Super easy to use and set up. It is easily explained to new hires and they pick it up very quickly. #### Cons I think overall Talech is wonderful. Having 24 hour support is amazing, however, sometimes the wait time is a bit long to get someone on the line. #### Reasons for choosing talech Cost, ease of use, and 24 hour support. #### Reasons for switching to talech Cost, processing fees, and support. --- ### Avoid at all costs - Overall rating: 1/5 - Reviewer: nickie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Used to be good before they updated the software and now it hasnt worked right in over a year and noone cares to help. #### Cons Worst company to deal with now. They used to be good when they had a different software but then they switched to new software before eliminating bugs and incomplete functionality. You cant even calculate your taxes for year end and I have been asking for this for a YEAR. Dont waste your time or money with these guys!!! #### Reasons for choosing talech Affordability was something we cared about --- ### Quality Software for Small-Scale Inventory Mgmt./POS - Overall rating: 5/5 - Reviewer: Lulie A. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's). When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them. This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's). This is not a hard rule of course, just our experience with this software product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Talech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in. Software interface is minimal and easy to navigate. #### Cons Inventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports. --- ### Talech POS System for a Retail Store - Overall rating: 4/5 - Reviewer: Railan A. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talech is very adaptable to a retail store in sales transactions, inventory tracking and management, and accounting reports. It is very quick and easy to speak with a Customer Service Agent should you need it, and the Team is very proactive in assisting. #### Cons There are features within inventory management that could be added to improve inventory tracking and management. For example, when performing an EOY inventory count, it would be very helpful to be able to freeze inventory numbers and then unfreeze them to update the quantities. Currently, to update inventory numbers, a stock take must be done which is a lengthy task if a business has more than 2,000 products. A second feature is to have the ability to manipulate employee access to certain information within the software including inventory updates, and sales reports. You can lock employees out of these things, but when done also locks them out of key features they need to perform their other tasks. --- ### POS that works but could be better - Overall rating: 2/5 - Reviewer: Annette H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Sales are processed more quickly and customers are happier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros My customers are happier. They get a receipt that works well with the rebate program from my supplier. We can review their previous purchases and determine if they already bought something they need. This will also be useful when they come in for their early buy sale purchases. It is nice to be able to email receipts.I can quickly review sales and inventory for what needs to be ordered. #### Cons It was shipped to me but not linked to my account so nothing worked for about 2 weeks. Hours spent on the phone with on the onboarding specialist assigned to me. They say it is 24 hr support but not for start up/onboarding. They work M-F 9-5. It is best to stick with the onboarding specialist assigned as they are most familiar with you but mine was in the Central Time zone so nothing was ever addressed until 10:30 AM EST (1.5) hours after opening I had great difficulty getting the inventory load but onboarding was very helpful. The fact the sales reports don’t capture debit cards properly is really frustrating as I had hoped it would save time and make tracking easier.The scanner never worked and has been returned because they finally admitted/determined it was a programming issue that was not going to get resolved any time soon. Inventory does not always track properly - not sure how that happens. Sometimes you get a call back for help, not always the 24/7. #### Reasons for choosing talech Recommended by my card processor which I recently learned is owned by the same company. --- ### Talech, simply HORRIBLE software if you have a lot of products! - Overall rating: 1/5 - Reviewer: Bernie H. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Its has a nice register app and is pretty easy to use and learn the register #### Cons The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over...... #### Reasons for choosing talech Was through USBANK and was just a package deal........wish I would have shopped around --- ### Talech Stealing Money Because they Were not Processing Credit Cards Properly - Overall rating: 1/5 - Reviewer: mark v. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Good until recently... Now critically terrible They were preauthorizing credit cards.... but when the tab was closed,,, their software could not do so because of card information corrupted (although the software states they are pre-authorized). This resulted in over $500 in tabs that cant be closed... not even by Talech themselves... So, they blamed everyone, including my internet provider, the credit card bank etc. They are unable to resolve... In summary, there was $500+ dollars of free beer credit card customers drank at our expense!!! We had to switch (otherwise we would have continued to lose money) and Talech will not even refund our monthly charges to help offset their error. Not only is this bad service... but stealing!!! Every Talech user must be aware of this and RUN!!! Also associated with this was a company called AVANT GARD... if you are dealing with these people also be aware,,, #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The POS software works in most cases. The reporting is ok as well. Don't have experience with others besides square... but seems to work... However the majority of this software is to successfully collect money for exchange of products.... this is where it fails!!!! #### Cons Customer service to resolve critical issues with mis-handling credit card information, not admitting a problem and even accusing everyone else for our loss of money. #### Reasons for choosing talech Recommended by AVANT GARD Some in-between company that is out to collect a percentage of your credit card fees.. They DO NOT have your interest in mind,,, they only care that their pocket book is lined. Once again check to see if you are directly or indirectly dealing with this company... and see to get out. They have cost us thousands of dollars and hundreds of man hours sorting out their selfish mistakes. --- ### Complete Junk - Overall rating: 1/5 - Reviewer: David J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Absolutely no support. We have never had not one of the issues we have called about resolved. And they never call back even though every person says they will. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It used to run on an iPad I could take anywhere in the shop #### Cons The hours and hours trying to get issues resolved with customer support that knowledge of the product. #### Reasons for choosing talech Because it was supposed to be able to pull inventory from our web page when it was sold in the shop. But after installing it and and a month of setting it up they told us that feature would not be available. --- ### Talech Review - Overall rating: 3/5 - Reviewer: Alexandra K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It was easy to go into Talech and update prices/names. #### Cons There were a lot of technical difficulties like; poor connection, slow loading, it was not all the way up to date. --- ### Not happy with update - Overall rating: 1/5 - Reviewer: Amy W. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The 4.0 update is horrible!! Not user friendly at all. Settings that were avalible are now not. Staff can not find orders as easy as they could. To many screens for staff to choose from. Program used to be very very easy. New staff and non technology efficient staff could use older versions with ease. The new update is hard to follow and staff keeps losing place and orders. Looking at other pos system. To many issue lately with software and other things with TALECH. Ive told many people to go with this product before this later update. I wish I would not have. Im losing my trustabilty with colleagues. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Older versions were wonderful. Easy to use, easy for people who didnt know much about technology to use. Easy to find what the staff needed or orders #### Cons New version is aweful. To many screens, to many buttons, buttons and options that were there are now not, easy to change orders you dont need to be in. #### Vendor response Amy, thank you for sharing your feedback about the recent update. We're so sorry to hear that you've been having issues with the updated app. We'd love to connect to hear more about what's not working and how we can help. Our Head of Product has reached out and would love to chat with you personally. And as always our support team is here to help. Either way, we'd love to hear from you and help make things work the way you want. Replied November 2016 --- ### Cheapseats need to approve - Overall rating: 4/5 - Reviewer: Norma R. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of it so easy to use and understand. #### Cons It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me. #### Vendor response Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you! Replied November 2016 --- ### The 3 Weird Sisters - Overall rating: 4/5 - Reviewer: Beth K. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The cloud storage #### Cons Can not reach help when needed and I feel like I get a runaround #### Vendor response Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know. Replied November 2016 --- ### Worst customer support - Overall rating: 3/5 - Reviewer: Brian J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Software has worked fine. Support - worst I've dealt with. Some reps are helpful, most just want you off the phone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software is relatively simple to use. We're using it for a fast service, and it does quite well. #### Cons The support is HORRIBLE. While they say they offer 24X7 support, pretty much every single call in has been told that it's 48 hours to get any resolution. Anything after hours is pretty much nothing. Something as simple as opening a seasonal store results in HOURS of getting passed around trying to figure out how to get it working. Having support cloning a menu between locations resulted in a completely messed up menu, and then we were told oh, nobody here can fix it until Monday. As if being completely down for the entire weekend is acceptable! With a POS system, it needs to work NOW. Not in 48 hours. --- ### El Gordo Mexican Restaurant - Overall rating: 5/5 - Reviewer: Marco C. - Industry: Restaurants - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price, we would be foolish to go with any other pos company. We got bluetooth printers, wiring and set up was a breeze. And this is coming from a person who in not good with technology and i was able to install it all. If you can read you can set up the whole system. Weve been working with talech for 3 years now and it continues to make changes to the app that makes it more efficient to provide a good customer experience. We are glad to continue working with Talech. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cost #### Cons 2 outages, one from the app and one from evalon credit card processor. #### Vendor response Marco, thank you so much for being a talech customer and writing such a lovely review! We are so glad to hear that you are happy about choosing talech even after 3+ years. If there is anything we can do for you, let us know. We're here to help! Replied November 2016 --- ### It works well for us - Overall rating: 4/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are, overall, very pleased with the Talech system. That's why we continue to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We replaced our old, out-dated cash registers with the Talech system and are now able to accept credit cards at every location without the need for seperate credit card machines. We like to ability to show or hide icons based on user need. #### Cons Updates are sometimes required for the software to work, of which, we receive no notice. We also use the ELO stations and the I-pad loses connection with the blue tooth printer more frequently than should happen. It is usually an easy reset, but frustrating when you are busy and customers have to wait. #### Reasons for choosing talech We chose Talech at the recommendation of our financial institution's merchant service representative. --- ### Love talech as a possible option. - Overall rating: 4/5 - Reviewer: Barney D. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The only issue I have is this. This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min. Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash. Also, if our Internet goes down we have no way to pull up tabs. It would be nice if there was some feature that holds the tabs in the pos system for that nights business just in case something happens. I don't want to spend money on anether source of Internet because there was a hicup in the Internet providers service. If it would store tabs for a couple days until they are settled and submitted it would be awesome. I will say that normally the support is on point and fast. But when we needed it the most it wasn't there at all. A message on the support line saying you guys were having issues and would be repaired soon would have been nice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Relatively easy to use. #### Cons Could be more flexible and customer support status messages would be nice when something goes wrong on your end. #### Vendor response Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it! Replied November 2016 --- ### Talech Software Review - Overall rating: 3/5 - Reviewer: missy b. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Talech for over a year now and it's been overall a good experience. There are some things I would like to be different but overall it has been a good experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use #### Cons I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time. #### Vendor response Thanks for writing a review and providing feedback, Missy. We'd love to hear more about what could be different and work better for you. Would you be willing to chat more about what could help your business? Replied November 2016 --- ### Good product, exceptional customer support - Overall rating: 5/5 - Reviewer: Cathy T. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm very happy with my POS program from Talech and I'm not even using it to it's full potential! What I appreciate the most is that when I've had a question or a comment, someone has immediately gotten back with me, or concerning an issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the options #### Cons I can' think of any since I'm not eve using it to it's full potential. As long as you have tutorials for set up (I assume you do) and keep up great customer support - should be good! #### Vendor response Cathy, we're so glad to hear that you are a happy talech customer! If you would like any assistance digging into additional features, please check out our help page for videos/articles or reach out to our support team. We're here to help! Replied November 2016 --- ### Gets better every month - Overall rating: 4/5 - Reviewer: Jeff F. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Right off the back the bang for the buck was impressive. I run multi stores and the registers have been doable, but not impressive. There needs to be communication between each store on every customer added to the database. For example, if I add Joe's info in one store and he goes to another, he has to add his info in again. If there is a credit on his account, it is only use able at one store. I really appreciate being able to check all my numbers from home and upload new product, but without the ipad, I am unable to see how the menu actually looks in the store. It would be nice to be able to pull up the menu and adjust it on the computer instead of having to do it at each store (I don't have an ipad at home to pull up the stores). Talent does a great job at customer service and continually updating their product. I am satisfied with this product and am confident it will continue to improve. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Continually getting better #### Cons Multi store use and options #### Vendor response Thank you for being a customer and sharing your feedback, Jeff. I have shared your feedback regarding multi-store functionality. If there is anything else that we can do to help your business, please let us know. We're here to help! Replied November 2016 --- ### Mixed Satisfaction - Overall rating: 4/5 - Reviewer: Katie C. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The updates kill me. We are a bunch of older women running a non-profit store. For the most part, we catch on. But just as we're learning the system, an update hits and everything goes crazy for a while. Mistakes are made that we can't "unmake" and there is no going back once you "close the shift" and happen to do it wrong. For us, there should be a "double check" or "are you sure" option involved. But we hope our bookkeeper can sort it out well enough to figure out our taxes. There is zero notification that an update is coming and we've been caught off guard several times. Candidly, I have two sons that are of GREAT assistance to us older folk who are slightly intimidated by unscheduled updates. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I do like the ease of use - once learned. #### Cons It's probably an amazing system for younglings, but not so amazing to wrangle once you get older and are not used to the application. #### Vendor response Thanks for writing a review and providing feedback, Katie. A member of our product team has reached out to learn more and see how we can help and improve. Please respond at your convenience. Thanks in advance for speaking with us! Replied December 2016 --- ### New Interface is Awesome - Overall rating: 4/5 - Reviewer: Chrsitopher C. - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. THee introduction of the new interface on the tablet has been fantastic. Talech's support has listened to the customer base and made remarkable changes to enhance the user experience. the most notable change is the feature that allows you to type without having to idsable the scanner. Keep up the good work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use even for the non computer or tablet savvy. #### Cons The card reader has bugs and load times can be long. The fact the register screen defaults back to the log in screen can be unproductive in peak times. #### Vendor response Thank you for your feedback and for writing a review, Christopher. I have shared your comments about challenges with the card reader and needing additional inventory stock take functionality with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer. Replied November 2016 --- ### Great system, horrendous customer service! - Overall rating: 5/5 - Reviewer: Kerri S. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Rest assure, no business referrals will ever come from us! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store. I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech. Service before the sale was stellar. The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people were pointing fingers at one another via email and copying me “the customer” in on it, highly unprofessional and unproductive. At one point in time they demanded that I got the printer but must have thrown it away with the packaging. It wasn’t even on the packing list! Long story short, the printer was on backorder. Wow. However, that didn’t stop Talech from charging us for our 1st month even though we couldn’t set up. We were very reluctant to get the 2nd system but we already had time and training invested in our employees. Otherwise, a big fat juicy “NAY NAY STAY AWAY.” Also, the only weekend support available is for tech support. No customer service or sales support on the weekends. Uhmmmm.... the users of your equipment are restaurants and retailers. Kind of absurd. Especially since they boast about 24/7 support. Well, sorta.... #### Cons Love the software. Perfect for our business. Easy to set up and use. --- ### Something Borrowed Review - Overall rating: 4/5 - Reviewer: Deborah M. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like the software a lot because it's simple. Some things I'd like to see different is to have the refund button not so easy to hit it accidentally. Then for the online side it would be great to have more subtotaling of receipts by day in order to eliminate the hassle of downloading a report to reconcile with the bank deposits. It also seems to be geared toward restaurants. We are in the rental and floral business. Adding a module for these would be worth an up-charge if it's not too much. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use #### Cons lack of reporting See other comment. #### Vendor response Thanks for writing a review and being a customer, Deborah! We're so glad that overall you are pleased with the software. Thanks for sharing product feedback. I've passed this along to our product team. Please continue to let us know what you'd like to see for your business. It's great to hear from you. Replied November 2016 --- ### Caret Cellars Uses talech - Overall rating: 5/5 - Reviewer: Richard T. - Industry: Wine and Spirits - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities. #### Cons Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.) #### Vendor response Thanks for being a customer and writing a candid review, Richard! I've passed along your feedback to the product team so they know what would help talech work better for your business. Please continue to share with us! We love hearing from you and are here to help. Replied November 2016 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/talechregister-profile/reviews/?page=2) --- talech Reviews, Pros and Cons - 2026 Software Advice