All Visual Retail Plus Reviews
1-25 of 141 Reviews
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Evelina
Apparel & Fashion
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2015
Easy to use
Easy to use and train staff (since its self explanatory) and great customer service (Rita)
CONSOnced purchased new monitor, touch screen doesn't work as great
Vendor Response
VRP is a software company, therefore if you feel that your touch screen is not working properly, we recommend contacting the store you purchased the screen from. Most hardware today come with a standard 3 year warranty.
Replied October 2015
Hezi
Retail
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2015
VRP Review from Hezi Rotem
I've been familiarized with this program for the last four years, it's capable against our Magento program directed towards our e-Commerce platform.
CONSWe do come across connection issues a lot, this particularly occurs during our in-store functionality, this causes issues at times considering we have to check out customers through the program.
Vendor Response
We love having Sabon as our loyal customer for so many years, however as previously discussed, connectivity issues are not related to the VRP software.
Replied October 2015
Jenny
Retail
Used free trial
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2015
No instructions
This program has the potential to do a lot, and there are a lot of programs to work with, but there is also a lot of work that should be spent on improving this program to be more useful.
CONSThere are many things that just don't work on this program. There are absolutely no instructions on how to use the programs like the report, etc. It's like a guessing game; you input your information, and you have to try and figure out the results if it's even accurate. It would be a great help to have a "help" button.
Abraham
Health, Wellness and Fitness, 51-200 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2018
VRP - Reliable
I utilized this POS system for well over a year and it was one of the easiest I had ever used. Customer support goes above and beyond to solve your issues and you will always get someone on the phone. VRP is reliable and the company stands behind their product.
CONSThe system and user interface feel very dated and could definitely use a face lift or a redesign. In a 12 month period, I personally experienced a total of 3 debilitating errors for which I had to reach out to customer service. The issues were resolved with care and tact.
Carson
Apparel & Fashion
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2015
Flexible POS system with Great Support
The product is fairly user friendly with lots of reports and features pre-built in. Like all POS systems I have worked with it has its shortfalls and glitches, but most of the problems are easily fixed. Most issues I have been able to resolve on my own, and the ones I couldn't VRP has been very good about helping resolve them.
CONSI would like to see a little more customization for my specific business needs. You can customize many of the features and reports, I would just like to see that expanded.
Vendor Response
Most of our customers request customizations since each business is run differently. We will contact you in order to discuss any needed reports or features that you feel can benefit your business; it may be a simple query that can be written either by us or you.
Replied October 2015
Juan Carlos
Retail, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Flexible tool and good customer support!
We track all the stores we have and we improve the controls we have in our industry.
PROSThe solution of this software is really good you can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and control the areas operations.
CONSYou should improve the manual and guides to use each module because sometimes It get a little bit harder to begin and try to find what you're looking for. It should be a great idea to improve this.
Joan
Retail
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2015
Always have a good experience with this product
Software is user friendly. Also technical support is very helpful and friendly.. They always have answers to any questions I have. They do not need to ask others in the company as they are always on top of their product.
CONSI do not have any negative reviews The above review summarizes the vendor and product.
Tim
Automotive
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2015
Great product, Helpful team
They worked with us to make sure the product worked in the best way possible for us
CONSThe only real problem I have found with the program is the averaging of costs, which isn't the best option for our business, but that information isn't necessary and we just ignore it.
Joanna
Luxury Goods & Jewelry
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2015
Pointe Coupee Gallery DEPENDS on VRP
VRP is always available.....Our retail jewelry and gift store needs reliable and consistent tech support. VRP is just a call away!
CONSIn the past the local licensed person was not as talented as the main office.....
Dale
Museums and Institutions
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2015
IGFA is very satisfied with this product.
The software is very stable and reliable, and the tech support is excellent.
CONSSometimes an update to the software causes other problems that require tech support to troubleshoot.
Tim
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Great software, Great company
We have been working with VRP for years now, and they are the best. They are constantly updating the software with new features and have amazing prompt support anytime we have a question or issue. They adapted their program to meet our needs and continue to work with us whenever something new shows up. The flexibility and power of their software is incredible.
Al
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2014
Great choice for POS and Back Office Retail
I really like the flexibility to add modules onto this system and to work with their development staff. Their response is always "Sure, we can do that."
CONSI do not like the way their sales department charges for services. They charge a per-product fee; I would prefer a per hour fee with a "not-to-exceed X" model.
Allyse
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
VRP is an amazing tool in the retail industry!
Overall, this has been a great product for our company.
PROSIt is a good, reliable POS system. They are constantly changing to best help retail companies. There customer service is also wonderful.
CONSTheir user interface can seem a little outdated at times.m, yet, it does its job. Also, there are so many modules created- I’d love some sort of manual. It can get a little tricky trying to figure out.
Eskander
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2015
Managing inventory is easy
We can now have a good scoop on our inventory management. It's made easy for us to adjust and make any changes to inventory with simple steps.
CONSThe devices we use are sometimes problematic, but this is no fault of the program. Therefore I would say there isn't much I don't like.
Saadiya
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2014
Easy to understand
Visual Retail Plus can do a lot of things, and there and many different modules to choose from to get all the necessary information needed.
CONSMany times we ask for a change and we would get more problems with that change. I think all programs should be fully tested before used.
abdullah
Wholesale, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Made for retailers by retailers indeed!
They really have thought of everything! And I rarely leave this high of a review. I also love how I can manage all 3 of our stores with the same system so I don’t have to enter in all the info again!
CONSI haven’t honestly tried it long enough to find a problem with it yet but I do wish they incorporated more marketing material to reach out to our customers more.
Fay
Apparel & Fashion
Used free trial
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2015
Making changes are now easy
I like the fact that I can make simple changes in a breeze. It's all just one click to change an error in Visual Retail Plus.
CONSOther than a few program errors here and there, the program itself works fine. It's the human errors that make the program looks bad.
Eddie
Apparel & Fashion
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2014
Visual Retail Plus
It is very easy to use and very easy to teach other people to use. It seems to be easy for the customers to understand the transaction as well, which speeds up the lines.
CONSAs of now, there are no faults. In the beginning, there were a few ups and downs.
Barbara
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2014
We use this everyday
We use this program on an every day basis, and it does make our lives a little easier getting things done.
CONSThere are annoying "Run Time" errors that pop up when trying to search something it doesn't recolonize, and it just closes on you.
Isabel
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2014
Purchase Orders
I enter purchase orders on a daily basis, and with VRP, it's now very easy rather than writing order by order.
CONSWhen a purchase order is too large, the system takes a long time to load, but I think this can be fixed with programming
Jackie
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed January 2015
Easy to handle
I really like this product because of its efficiency and the fact that I am able to work and understand each icon's meaning.
CONSI don't like that it crashes or slows down and I have to wait a while before I complete my work.
Charles
Apparel & Fashion
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT