What are Visual Retail Plus users saying about the software?

Winner for retailers!

Pros

I can say that it is really a winner software for us in retail industry. it let us manage the other stores easily, plus it is very easy to navigate even our staff can use this software easily that makes them more utilize.

Cons

So far I don't have any complain for this, but i wish that it can be more customizable that would fit with the needs or our company

VRP Review

Pros

As far as point of sales go, many over-complicate systems and worry too much about aesthetics. VRP focuses on functionality and ease of use. Kith has been loyal customers since inception of the company and our sister company, Atrium, has been a customer for 15+ years. Collectively we've made many additional pieces of the software allowing for growth and adapting to a fast pace retail environment.

Cons

Very few downsides of the product, however, some of the integrations with current systems took a bit longer to perfect than I would have hoped for. With that said, VRP did a lot to get these integrations up and running and now work smoothly.

Slightly below average experience

Pros

The one this I will say was fantastic while working with this particular product was the help I received from customer service.

Cons

I can’t say I found any features of this product to be especially standout, rather below average from my experience.

Visual Retail Plus Review

Pros

I've been using VRP for 9 years and have been the main contact person from my company for about 2 years now. VRP is a great POS system and is very user friendly. There's a lot of functions that you can actually use, but us specifically we tend to use a handful which we've mastered. The tech support guys are friendly and relate able and actually make you want to give them a call to assist you with what you need.

Cons

Sometimes there's a long wait and it can take a few hours to get a call back. When the issue is of urgency it can get frustrating to have to wait more than an hour.

My Review of VRP

Pros

My favorite thing about this product is its level of customization. While the base level VRP system isn't something I'd say would fulfill our entire business needs, the assistance we get from our reps, and their ability to customize the platform to suit our particular practices is really amazing, and definitely something worth noting.

Cons

Due to the nature of our business, VRP is unable to catch up to our rapid sales. On weekends, we have products online that will call for high customer demand. Our web platform Shopify is able to register the sales before VRP does, which causes pretty sizable inventory issues unless adhered to prior.

Excellent Experience

Pros

This software platform is like a nice bottle of red wine. It has a great formula and it gets better with age in the game of retail. VRP is constantly perfecting, upgrading and listening to the customers needs and that is wonderful thing this day in age. Also, if we ever need support they are always there and truly care about their customers.

Cons

Sometimes I wish their was a manual for each of the modules created in the system but if you play with them long enough you figure it out.

Responsive support and a plethora of options

Pros

VRP can do almost anything you ask it to. It really feels that it was designed with a full understanding of how a retail store operates, not just some software company trying to check all the boxes so to speak.

Cons

Being a smaller company, VRP can make changes quickly and easily add new modules. Somethings this leads to bugs popping up, although I have to say they are usually able to fix any that are found with 24 hours of their discovery or less.

VRP Review from Hezi Rotem

Pros

I've been familiarized with this program for the last four years, it's capable against our Magento program directed towards our e-Commerce platform.

Cons

We do come across connection issues a lot, this particularly occurs during our in-store functionality, this causes issues at times considering we have to check out customers through the program.

I find it stable, reliable and the technical support is excellent

It helped me get a complete description of my workflow and also the technical service is excellent

Pros

It has an ease of use and is intuitive, I feel it was made to make quick and easy changes in relation to new modules.

Cons

It is a very useful tool because the graphics are not so advanced and I would like it to be more personalized according to the commercial needs.

Easy to use

Pros

Easy to use and train staff (since its self explanatory) and great customer service (Rita)

Cons

Onced purchased new monitor, touch screen doesn't work as great

Flexible POS system with Great Support

Pros

The product is fairly user friendly with lots of reports and features pre-built in. Like all POS systems I have worked with it has its shortfalls and glitches, but most of the problems are easily fixed. Most issues I have been able to resolve on my own, and the ones I couldn't VRP has been very good about helping resolve them.

Cons

I would like to see a little more customization for my specific business needs. You can customize many of the features and reports, I would just like to see that expanded.

VRP - Reliable

Pros

I utilized this POS system for well over a year and it was one of the easiest I had ever used. Customer support goes above and beyond to solve your issues and you will always get someone on the phone. VRP is reliable and the company stands behind their product.

Cons

The system and user interface feel very dated and could definitely use a face lift or a redesign. In a 12 month period, I personally experienced a total of 3 debilitating errors for which I had to reach out to customer service. The issues were resolved with care and tact.

Having been using VRP for over 10 years. Very happy.

Pros

The product is very versatile, and the help desk is amazing. VRP usually comes up with a new idea or an add-on right before I decide I need it, so by the time I call and say I want to run this on a tablet, they say, "It's already done; let's set you up." They keep their fingers on the pulse of what retailers want and create it.

Cons

They are located on the East Coast, and I am in Hawaii, so the time zone difference can be an issue. Once in a blue moon, when I need to call for tech support with a closing issue, it is 3:30am their time. They are available, but I still feel bad with my middle of the night phone calls. They don't mind it, and they are always available and helpful.

Great product, Helpful team

Pros

They worked with us to make sure the product worked in the best way possible for us

Cons

The only real problem I have found with the program is the averaging of costs, which isn't the best option for our business, but that information isn't necessary and we just ignore it.

Always have a good experience with this product

Pros

Software is user friendly. Also technical support is very helpful and friendly.. They always have answers to any questions I have. They do not need to ask others in the company as they are always on top of their product.

Cons

I do not have any negative reviews The above review summarizes the vendor and product.

Flexible tool and good customer support!

We track all the stores we have and we improve the controls we have in our industry.

Pros

The solution of this software is really good you can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and control the areas operations.

Cons

You should improve the manual and guides to use each module because sometimes It get a little bit harder to begin and try to find what you're looking for. It should be a great idea to improve this.

Loyal Customer since 2009

Pros

Flexibility/Customization, Updates and Customer Service

Cons

Nothing to really speak of, I have been pleased with them and any issues we encounter they are able to solve.

Pointe Coupee Gallery DEPENDS on VRP

Pros

VRP is always available.....Our retail jewelry and gift store needs reliable and consistent tech support. VRP is just a call away!

Cons

In the past the local licensed person was not as talented as the main office.....

VRP Softwear-SAMSclothing

Pros

Ease of use...intuitive. The Point of Sale module is easily learned by cashiers. Outstanding customer service.

Cons

Issues are easily and immediately resolved with customer service.

IGFA is very satisfied with this product.

Pros

The software is very stable and reliable, and the tech support is excellent.

Cons

Sometimes an update to the software causes other problems that require tech support to troubleshoot.

Been using VRP for 18 yrs+

Pros

easy to reach, and ease of POS specially for fashion retail.

Cons

ease of use POS, and support reachable, though I wish if I could reach them 24/7

Very sophisticated and yet user friendly.

Pros

Perpetual improvement and the numerous methods to optimize your business

Cons

No negatives. They are always there when you need them.

Visual Retail Plus Review

With visual retail plus i m resolving my retail issues and invicing.

Pros

Visual Retail Plus is best in retail market. Inventory system is really awesome in visual Retail Plus. Invoice system is proper and well define.

Cons

In Visual Retail Plus don't have any critical issue but demo of this software is not define proper it needs more explanation.

Works well for us.

Pros

Easy enough for all employees to be able to learn what they need to pretty quickly.

Cons

Should come with more initial instruction to begin the program.

Okay better out there

This product is great, but needs some improving, yes all the functions work but doesn't look the prettiest.

Pros

With any problem that arrises it was easily fixed with a quick call to customer support! Has a lot of functions.

Cons

The graphics of the system isn't really advanced, it should be easier and better presented