Easy to use and train staff (since its self explanatory) and great customer service (Rita)

Onced purchased new monitor, touch screen doesn't work as great

I've been familiarized with this program for the last four years, it's capable against our Magento program directed towards our e-Commerce platform.

We do come across connection issues a lot, this particularly occurs during our in-store functionality, this causes issues at times considering we have to check out customers through the program.

This program has the potential to do a lot, and there are a lot of programs to work with, but there is also a lot of work that should be spent on improving this program to be more useful.

There are many things that just don't work on this program. There are absolutely no instructions on how to use the programs like the report, etc. It's like a guessing game; you input your information, and you have to try and figure out the results if it's even accurate. It would be a great help to have a "help" button.

I utilized this POS system for well over a year and it was one of the easiest I had ever used. Customer support goes above and beyond to solve your issues and you will always get someone on the phone. VRP is reliable and the company stands behind their product.

The system and user interface feel very dated and could definitely use a face lift or a redesign. In a 12 month period, I personally experienced a total of 3 debilitating errors for which I had to reach out to customer service. The issues were resolved with care and tact.

The product is fairly user friendly with lots of reports and features pre-built in. Like all POS systems I have worked with it has its shortfalls and glitches, but most of the problems are easily fixed. Most issues I have been able to resolve on my own, and the ones I couldn't VRP has been very good about helping resolve them.

I would like to see a little more customization for my specific business needs. You can customize many of the features and reports, I would just like to see that expanded.

We track all the stores we have and we improve the controls we have in our industry.

The solution of this software is really good you can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and control the areas operations.

You should improve the manual and guides to use each module because sometimes It get a little bit harder to begin and try to find what you're looking for. It should be a great idea to improve this.

Software is user friendly. Also technical support is very helpful and friendly.. They always have answers to any questions I have. They do not need to ask others in the company as they are always on top of their product.

I do not have any negative reviews The above review summarizes the vendor and product.

They worked with us to make sure the product worked in the best way possible for us

The only real problem I have found with the program is the averaging of costs, which isn't the best option for our business, but that information isn't necessary and we just ignore it.

VRP is always available.....Our retail jewelry and gift store needs reliable and consistent tech support. VRP is just a call away!

In the past the local licensed person was not as talented as the main office.....

The software is very stable and reliable, and the tech support is excellent.

Sometimes an update to the software causes other problems that require tech support to troubleshoot.

We have been working with VRP for years now, and they are the best. They are constantly updating the software with new features and have amazing prompt support anytime we have a question or issue. They adapted their program to meet our needs and continue to work with us whenever something new shows up. The flexibility and power of their software is incredible.

I really like the flexibility to add modules onto this system and to work with their development staff. Their response is always "Sure, we can do that."

I do not like the way their sales department charges for services. They charge a per-product fee; I would prefer a per hour fee with a "not-to-exceed X" model.

Overall, this has been a great product for our company.

It is a good, reliable POS system. They are constantly changing to best help retail companies. There customer service is also wonderful.

Their user interface can seem a little outdated at times.m, yet, it does its job. Also, there are so many modules created- I’d love some sort of manual. It can get a little tricky trying to figure out.

We can now have a good scoop on our inventory management. It's made easy for us to adjust and make any changes to inventory with simple steps.

The devices we use are sometimes problematic, but this is no fault of the program. Therefore I would say there isn't much I don't like.

Visual Retail Plus can do a lot of things, and there and many different modules to choose from to get all the necessary information needed.

Many times we ask for a change and we would get more problems with that change. I think all programs should be fully tested before used.

They really have thought of everything! And I rarely leave this high of a review. I also love how I can manage all 3 of our stores with the same system so I don’t have to enter in all the info again!

I haven’t honestly tried it long enough to find a problem with it yet but I do wish they incorporated more marketing material to reach out to our customers more.

I like the fact that I can make simple changes in a breeze. It's all just one click to change an error in Visual Retail Plus.

Other than a few program errors here and there, the program itself works fine. It's the human errors that make the program looks bad.

It is very easy to use and very easy to teach other people to use. It seems to be easy for the customers to understand the transaction as well, which speeds up the lines.

As of now, there are no faults. In the beginning, there were a few ups and downs.

We use this program on an every day basis, and it does make our lives a little easier getting things done.

There are annoying "Run Time" errors that pop up when trying to search something it doesn't recolonize, and it just closes on you.

I enter purchase orders on a daily basis, and with VRP, it's now very easy rather than writing order by order.

When a purchase order is too large, the system takes a long time to load, but I think this can be fixed with programming

I really like this product because of its efficiency and the fact that I am able to work and understand each icon's meaning.

I don't like that it crashes or slows down and I have to wait a while before I complete my work.