Phorest Salon Software

Pros

I love that I finally have my life back and zero clients contacting me ever, I love that it does absolutely everything and the marketing side of the system is amazing!!!

Cons

There is nothing bad that I could say about the system at the moment I enjoy all its functions and it serves us well!

Pros

I like that everything is easy to find. Big buttons, does what it says on the tin really. Easy to input data, maybe too easy that people just don't input anything else apart from name, tel and email and still saves it? I like the email functionality which is free, SMS functionality but it is paid. Also can link to social media, which is good for salons with less than 3 branches (easier to manage the content).

Cons

Reports are not as easy to do, if you do not want the standard stuff. I would personally improve that bit and make clever reports. Also, I would prefer the app to be improved as it looks very dated and old and it is not as personalised as you would need. Additionally, push notifications on the app for appointment reminders should come as standard and at the moment this function is not available. Everyone does push notifications, even for pushing content on blogs and social media.

Pros

Easy to use great content makes running a salon Easy.staff kpi and tracking performance .great customer service problems always solved

Cons

There is nothing I don't like.online booking can be messed up sometimes .I also don't like the stock system too hard to manage

Don't know yet

Pros

Not sure yet only been using for a week and got a lot groundwork to do to put in all info before I get to grips with it and hard to do when full with clients all the time

Pros

The marketing aspect. The SMS messaging and online booking. I like having all the training options too. Great way to grow my business.

Cons

More features for independent contractors. Feels like system was built mostly for commission based salons.

Flexibility in the software to edit things. Also online booking

Pros

Customer service, support, functionality, ease of use, user friendly, flexible software and customisable

Cons

Unable to change package time lengths etc but that's minor but overall I'm extremely happy with the software

I have gotten a great scheduling software with a wide array of additional services that make marketing and staying in contact with my clients a breeze.

Pros

I like the ease of use and accessibility. The functions are simple and make the process painless. Also, the customer support is exceptional!

Pros

easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus .

Cons

few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too
for example Paymentmate software from phorest needs to be released
Please bring reprint receipt option on appointment page
Please add currency calculater on cash up
user voice needs to be redesign

Professionalism and accuracy along with lots of feature just starting to enjoy.

Pros

The speed I can make bookings and changes. Clear, straight forward screens, easily understandable and visible. Great marketing features which I know will bring big changes to our salon. Great staff reports showing clear results of sales, targets and utilisation - a real help for one-to-ones. Appointment reminders and email marketing are a great feature which I am enjoing learning to use. Can wait for all the positive changes Phorest will bring our salon.

Cons

One or two niggly things on the screen but all about personal preference. I'd like a time scale on both sides of the page, and the hours to be shown in bold with the quarter past half past and quarter to in normal size. When I make a few selections of treatments for a client and she changes her mind the timings don't automatically bunch together - for example if the client selected an hour treatment followed by a half hour treatment the system would say book 3pm for the first and 4 pm for the second, but if the client then changed her mind with the first treatment and changed it to a half hour treatment the system keeps 3pm for the first appointment but leaves the second appointment at 4pm whereas it should automatically shift it up to 3.30pm. The only other thing we'd like is a page down button on the key board - out laptop isn't touch screen and the mouse is only a pad - it is difficult to slid up and down the page while holding a phone in one hand!

We have full control on how we use the sytem. Customers rarely if at all have any complaints. Any errors are merely human ones

Pros

The system is efficient, reliable and user friendly. Clear instructions on how to use. Allows us to use frequently.

Cons

Confined to 160 characters for single text. Should be able to set up various ways to have replies from customer.

Pros

It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone.
I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings..

Cons

I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this)

Pros

The weekly & monthly reports on all services, stock, products & staff so helpful.
On line booking has massively increased our business. our clients love the on line booking.
the promotional emails are great for quite weeks.
The treat cards really work for new clients to get them to return again.

Cons

clients having to much access to their client services history on line.
not having a cancellation list for online users

Pros

First of all let me make it very clear that this software is the BEST in the market... everything about it is easy to use, the best support team I've ever come across. I'd compare the support team experience to Amazone's or PayPal's customer service. There's nothing wrong with the software whatsoever but minor issues that I'd put it down in Cons section.

Pros

So professional. Love the prompts it gives to rebook, love how you can do your stock take & send messages to the clients after their visit to the salon. Nice touches & very professional.

Pros

Features Flexibility Ease of use The intelligence behind it
So customer focus
Marketing focus
Marketing made easy

Pros

The ease of booking, moving and rebooking clients and the time saving cashing up in the evening is life changing!

This software has given me control of my salon as I don't work in the salon, I know what is going on and able to keep on top of my business.

Pros

Easy to use and navigate around, the various colours kinda personalise the calendar but still makes it very user friendly. I did not margin for the ongoing training offered by Phorest at my convenience , I expected to be able to get hold of someone when I want for any issues that I come across and I have not been disappointed thus far. I was a little dubious about the monthly price of the software package but now I am seeing that its good value for my hard earn cash. I hope this continue but so far I have no reason to think otherwise. I am looking forward to a long and prosperous working relationship with Phorest. Phorest you rock.

Pros

The clients scheduling is awesome. It's very easy to use and manage. Client cards is a great option. We like the fact we can see notes on our calendar screen

Cons

The thing we like the least is the way confirmations are Handled with the client. We would like a daily report of the clients who've confirmed for their appt and a list of clients to call and confirm for the day. It also would be nice to have a call report the day after appts so we can call each client and see how their Appt was. At this point, we are only calling clients who haven't submitted a review. We believe if they've submitted a 5 Star review they are very happy and no need to call.

Pros

All together in one package, dairy, marketing, sales, stock control etc on line sales & links to Facebook Instagram etc

Cons

Expensive and on going costs could be high depending on SMS usage. Treat cards are expensive & I didn't realise you don't need them as the points can be put on automatically

online booking, text message marketing, financial reports, loyalty rewards, email marketing

Pros

I like the ease of making appointments and the financial reports available. I love the text message ability for marketing!

Cons

I am disappointed you don't have the online feature for capturing a credit card for a same day service. It has to be all deposits for all online appointments or none and I don't think that's appropriate.