Phorest Salon Software


 

Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded app for mobile phones and tablets.

Phorest features online booking which allows salon staff to manage bookings from the salon’s website and through Facebook. Once an appointment is booked, it gets updated in the system automatically to help reduce overbooking.

Phorest features “Client ReConnect” which allows users to send automated emails to customers based on their booking histories. The software also offers a point-of-sale module which helps users to record all their sales and orders in a single place and maintain a cash register. With the help of a stock control module, users receive notifications when inventory levels are low.

 

Phorest Salon  - Dashboard
 
  • Phorest Salon  - Dashboard
    Dashboard
  • Phorest Salon  - Appointments
    Appointments
  • Phorest Salon  - Marketing
    Marketing
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

344 Reviews of Phorest Salon

 

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Software Advice Reviews (3)
More Reviews (341)

Showing 1-3 of 3

Vijay from Infobahn Softworld
Specialty: Franchise
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Brilliant cloud based solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the way the system confirms appointments and manage the entire inventory. You can monitor the entire staff and accordingly your clients will be attracted.

Cons

while conversating with clients there is nothing specific to maintain their requested data, which can actually be noted.

Review Source
 
 

George from Infobahn Softworld
Specialty: Franchise
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

It is a good software, easy to use and quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing.

Cons

The training sessions I feel would be much more beneficial in smaller groups. With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment.

Review Source
 
 

Nancy from Fringe Salon and Color Bar
Specialty: Salon/Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Amazingly easy transfer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's capabilities and mobile app convenience. The access that our clients have to the system. User voice in the system allows suggestions to better services, create new possibilities, and to make the actual user's voice heard to make a difference with the software. Great customer support! It was very easy to switch from our old salon software to Phorest.

Cons

It's still a little bit quirky, but the support line is very helpful and always available to troubleshoot.

Review Source
 
 
 
Showing 1-20 of 341

Linda from Stringers Hairdressing (Lincoln)

March 2018

March 2018

Makes salon administration easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything, it's easy to use, very convenient, gives me access to the salon 24/7. Very professional & the customer support is excellent.

Cons

The software comes at a price & there are fees that come with online booking etc. There are occasionally issues with access as it is cloud based which affects our ability to process clients & make bookings but these are very rare.

Review Source: Capterra
 

Geraldine from Complete hair and beauty

January 2018

January 2018

Makes life easier for client and company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The app to access staff. The ease of online bookings. The reports that cut down an owners time for accounting

Cons

The fact that for myself I¿ve been trading for 11 years but have no financial report ported over to Phorest so can¿t compare year to year. A lot of the clients notes where missing too.

Review Source: Capterra
 

Norma from Beautiful People
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

So far has been great. Everyone is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel that once i enter in all the information, it will actually save us time

Pros

What I like the most about the software are the marketing texts that are customizable and able to send out as necessary

Cons

What I like least about the software is that it needs to be uploaded into your computer vs just signing in from a website

Review Source: Capterra
 

Sandra from Savvi Beauty Clinic

January 2018

January 2018

I have this software for last 7 years and think it is the best in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

I think this software is great. Contact to client is easy, online bookings, easy in use etc.

Pros

This system is easy to use, i like that there are regular updates to make its better and better. Very good support, too.

Cons

I would like if the working with the database on the pages would be easier. For example- if you work on clients database if you go from page 1 to work on page 2 to delete or archive some client the system automatically brings you back to page one. It is quite annoying if you are working on page 5 and you would like to work with more than one client on this page. You constantly have to scroll the system from page one. (I am not sure I explained this correctly :))

Review Source: Capterra
 

Lucy from Brooke's Beauty & Spa

January 2018

January 2018

This software has changed my life!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

It made Christmas in my salon run the best yet. Adequate appointments with sufficient turnaround time enabled all of us in the salon to be far less stressed and under pressure. Love it, love it, love it!

Cons

The fact that I can't set a maximum amount of treatments (i.e massage) for each day. We have to physically watch the diaries and cancel where necessary in order for me to ensure each therapist doesn't have, say, 7 massages one after the other

Review Source: Capterra
 

Jesse from Au Fait

January 2018

January 2018

Really good so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly

Pros

So much easier to find your way around - soooo user friendly! Customer support is amazing - they are so friendly and get back to you ASAP. Almost everything I need and the training was great!

Cons

just a couple thing - wish having 1 person pay for 2 different people was easier (we have a lot of families) Also wish there was a 3 segment timing structure (Start - Gap - Finish)

Review Source: Capterra
 

Abhi from Skin Image

December 2017

December 2017

Still very new to Phorest but so far so good. Customer service is excellent and software features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Features, it covers 90% functionality what we needed. Reports are good. Ease of use, Marketing assistance are main pros.

Cons

Forms are not ready yet. We can not sell courses online (without any good reason). Little expensive for new salon owners.

Review Source: Capterra
 

Lilly from Vanilla Tramp
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Exceedingly excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Offer a better experience for our clients and launch our salon from a good salon to an excellent salon that stands out from the rest.

Review Source: Capterra
 

Kou from Salonis Hair Limited

November 2017

November 2017

New to Phorest they have been super helpful so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to understand, hopefully boost the business, app is a great extra feature, able to use on many devices and check on the business at any time, training is great for the whole team

Cons

Commissions still need to be done separately which could included on the software to make a more well rounded product

Review Source: Capterra
 

Angela from Sensoria Beauty
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really helps me to manage the business more easily

Pros

Quick and efficient support by experts.
Easy to use software.
Lots of reports
Makes running the business that bit easier!

Cons

Doesn't integrate with merchant services unit- have to cash up twice, once on system and once on merchant service terminal and hope the two match!
No stats on emails which makes me still prefer Mailchimp

Review Source: Capterra
 

Michal from Diamond Hairdressing

November 2017

November 2017

Pretty easy to follow. Great team to deal with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nice and easy to use. Does a lot of things for you. Help to run a busy salon. Compare to I-Salon System it has much wider offer of things it does. Really like the features. Very clear to read.

Cons

I just would add possibility of popping out alert for each online booking appointment like "please contact the salon" for particular service if the service can not be booked with the app.

Review Source: Capterra
 

Hayley from COCCO SALON

November 2017

November 2017

Great for innovation and new things but basics are lacking. Things to improve!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting is good when managing the team at a glance.

Client emailing / marketing is good for keeping in touch
Being able to access the system anywhere without paying extra is good

Cons

Quoting prices to clients is long winded and difficult.
The user interface when taking payments isn't as fluid as shortcuts.
Tracking schedules and reporting hours to send to payrol isn't good enough. Will track worked hours only, cannot track holiday hours. Support are sometimes dismissive of these issues.
The advanced stuff is great but the basics are lacking
Too large commission taken from online bookings

Review Source: Capterra
 

Mark from Salon POP

November 2017

November 2017

completely awesome very knowledgeable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the program and it's accessibility. It's very similar to programs that I have had before. Waiting for our next training. I have nothing else at this time..

Review Source: Capterra
 

sharon from Definition skin aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

first class training. The support and speed this was set up was fabulous .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

there are too many too list. but the way you can connect to clients and that your staff can download the app to look at their column is a massive positive. saves keep logging into computer, especially if you have gone to lunch or at home and want to check your day.

Pros

everything. I've used i-salon and shortcuts and there is no comparison. the help desk was amazing. everything was perfect. i love the treat cards and the fact that it is paperless. massive advantage to us. fantastic having consultation cards on system looks very professional and the company is very forward thinking .

Review Source: Capterra
 

Catriona from Serenity beauty & skin clinic ferbane

November 2017

November 2017

Its a great system with lots of added benefits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Online booking tool is brilliant and the salon apps are super easy and efficient.. the marketing tools are great sms reminders sms marketing email etc. the system was very easy to use

Review Source: Capterra
 

Andrea from AndreaMagaly Hair Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

This has been a pleasant and smooth process

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Convinence

Pros

The detail reports, marketing options while being easy to use. Appointment are easy and the convienece or having the app to allow me to access my reports and schedule at home

Review Source: Capterra
 

Amber from Alkali Hair Studio

November 2017

November 2017

Love Phorest! Have used many other softwares.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It¿s very intuitive and focused on salons only. They really know what salons need and how to reach their customers.

Cons

It's taking some time to learn it well enough to operate at it's full potential. There are so many features that we are just now getting into.

Review Source: Capterra
 

Emma from Elite aesthetic clinic

October 2017

October 2017

Implementing Phorest has been an excellent experience , so motivating, engaging & professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Pros

I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Cons

One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups .
With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

Review Source: Capterra
 

Emilia from New Skin Esthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

lovely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

works great

Pros

love the system, when something is misunderstood or there was a mistake made the customer service is right there so help and they are very patient, explain you everything step by step

Cons

sometime the simple is hard to use. also booking, clients that use online booking, for some reason it is hard for them to use the website

Review Source: Capterra
 

Amy from Lily Lane Beauty Lincoln
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Everyone has been really helpful, efficient and really supportive helping me set up my new software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

I'm really hoping it is going to help me boost by business reputation online and bring in new business and help with retaining existing clients and turn them into loyal regular clients.

Pros

Its really user friendly. The staff have been amazing and genuinely want to help me grow my business and do well. Love that you can link all your reviews in one place and monitor them. so much easier. Also love all stock is easily managed and the Treatcards are a great idea that my clients are really excited to get involved in. Also cannot wait to be able to use my salon app.

Cons

That its web based... I think its a real downside. But so far its only downside.
Possibly would be good to be able to do more on Phorest Go! I do alot from home on my day off and it would be great to be able to see a little more on my phone/tablet rather than having to purchase another computer for home or bring my work computer home.

Review Source: Capterra
 
 
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