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Phorest Salon software

349 reviews(5.0/5)
349 reviews(5.0/5)

Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded app for mobile phones and tablets.

Phorest features online booking which allows salon staff to manage bookings from the salon’s website and through Facebook. Once an appointment is booked, it gets updated in the system automatically to help reduce overbooking.

Phorest features “Client ReConnect” which allows users to send automated emails to customers based on their booking histories. The software also offers a point-of-sale module which helps users to record all their sales and orders in a single place and maintain a cash register. With the help of a stock control module, users receive notifications when inventory levels are low.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

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349 Reviews of Phorest Salon

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  • laura from Laura the eyelash fairy

    Number of employees: 2-10 employees

    August 2018

    The best receptionist ive ever had

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Online booking is such a huge help. The bookings judt keep coming. Ability to charge for no shows is a god send

    Pros

    Online booking option is so helpful as we send it in our automated email response. The ability to fully charge no shows is a really good deterrent also.

    Cons

    It crashes every once in a while. Usually for no more than 60 minutes and probably only a handful of times a year. They are very quick to get on top of any problems

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    July 2018

    Own a saloon, or beauty spa, you should try this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like the most is that Phorest Salon Software is a one stop shop for Hair Salons, Beauty Salons and Spas.

    Cons

    It is a great software for saloons, by far the one I like the most. Pricing can feel a little expensive for some people.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Really great well thought out software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are choosing this software after receiving a demo walkthrough for our Salon. It has just about everything you need. We especially like how review features on major sites like Google and Facebook are built in to the software to help get the most reviews possible.

    We like the drag and drop features for moving appointments around. Text or email notifications with confirmation links for the customer to confirm the appointment. Tons of reports.

    Cons

    A little pricey for the top level. Not a huge selection of integrated hardware. We were hoping they would have a card reader similar to the square reader but they do not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Anna from Tru Colors Salon and Day Spa

    June 2018

    Stressful, hectic, traumatic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better time clock management Better reports and end of week emails Loved the communication to our clients reminders and follow up emails

    Pros

    I loved the reports, the ease of using it on a mobile device, the communication it kept up on with our clients, and the ease of rebooking clients.

    Cons

    Not being able to book clients in for the correct time frame, not being able to book tanning appointments or packages, having to schedule a training to learn how to operate the software during my business hours, not having customer support available

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Andy from GreenIST

    Number of employees: 11-50 employees

    April 2018

    Great Software, Great Support but could be improved

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

    Pros

    This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy!

    No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

    Cons

    What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments.

    What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team!

    The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Vijay from Infobahn Softworld

    Specialty: Franchise

    Number of employees: 51-200 employees

    April 2018

    Brilliant cloud based solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the way the system confirms appointments and manage the entire inventory. You can monitor the entire staff and accordingly your clients will be attracted.

    Cons

    while conversating with clients there is nothing specific to maintain their requested data, which can actually be noted.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • George from Infobahn Softworld

    Specialty: Franchise

    Number of employees: 51-200 employees

    March 2018

    It is a good software, easy to use and quick.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing.

    Cons

    The training sessions I feel would be much more beneficial in smaller groups. With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Linda from Stringers Hairdressing (Lincoln)

    March 2018

    Makes salon administration easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything, it's easy to use, very convenient, gives me access to the salon 24/7. Very professional & the customer support is excellent.

    Cons

    The software comes at a price & there are fees that come with online booking etc. There are occasionally issues with access as it is cloud based which affects our ability to process clients & make bookings but these are very rare.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Nancy from Fringe Salon and Color Bar

    Specialty: Salon/Spa

    Number of employees: 11-50 employees

    February 2018

    Amazingly easy transfer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's capabilities and mobile app convenience. The access that our clients have to the system. User voice in the system allows suggestions to better services, create new possibilities, and to make the actual user's voice heard to make a difference with the software. Great customer support! It was very easy to switch from our old salon software to Phorest.

    Cons

    It's still a little bit quirky, but the support line is very helpful and always available to troubleshoot.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Geraldine from Complete hair and beauty

    January 2018

    Makes life easier for client and company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The app to access staff. The ease of online bookings. The reports that cut down an owners time for accounting

    Cons

    The fact that for myself I've been trading for 11 years but have no financial report ported over to Phorest so can't compare year to year. A lot of the clients notes where missing too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Norma from Beautiful People

    Number of employees: 2-10 employees

    January 2018

    So far has been great. Everyone is very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel that once i enter in all the information, it will actually save us time

    Pros

    What I like the most about the software are the marketing texts that are customizable and able to send out as necessary

    Cons

    What I like least about the software is that it needs to be uploaded into your computer vs just signing in from a website

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sandra from Savvi Beauty Clinic

    January 2018

    I have this software for last 7 years and think it is the best in the market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think this software is great. Contact to client is easy, online bookings, easy in use etc.

    Pros

    This system is easy to use, i like that there are regular updates to make its better and better. Very good support, too.

    Cons

    I would like if the working with the database on the pages would be easier. For example- if you work on clients database if you go from page 1 to work on page 2 to delete or archive some client the system automatically brings you back to page one. It is quite annoying if you are working on page 5 and you would like to work with more than one client on this page. You constantly have to scroll the system from page one. (I am not sure I explained this correctly :))

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lucy from Brooke's Beauty & Spa

    January 2018

    This software has changed my life!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It made Christmas in my salon run the best yet. Adequate appointments with sufficient turnaround time enabled all of us in the salon to be far less stressed and under pressure. Love it, love it, love it!

    Cons

    The fact that I can't set a maximum amount of treatments (i.e massage) for each day. We have to physically watch the diaries and cancel where necessary in order for me to ensure each therapist doesn't have, say, 7 massages one after the other

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jesse from Au Fait

    January 2018

    Really good so far!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User friendly

    Pros

    So much easier to find your way around - soooo user friendly! Customer support is amazing - they are so friendly and get back to you ASAP. Almost everything I need and the training was great!

    Cons

    just a couple thing - wish having 1 person pay for 2 different people was easier (we have a lot of families) Also wish there was a 3 segment timing structure (Start - Gap - Finish)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Abhi from Skin Image

    December 2017

    Still very new to Phorest but so far so good. Customer service is excellent and software features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Features, it covers 90% functionality what we needed. Reports are good. Ease of use, Marketing assistance are main pros.

    Cons

    Forms are not ready yet. We can not sell courses online (without any good reason). Little expensive for new salon owners.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lilly from Vanilla Tramp

    Number of employees: 2-10 employees

    December 2017

    Exceedingly excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Offer a better experience for our clients and launch our salon from a good salon to an excellent salon that stands out from the rest.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kou from Salonis Hair Limited

    November 2017

    New to Phorest they have been super helpful so far!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to understand, hopefully boost the business, app is a great extra feature, able to use on many devices and check on the business at any time, training is great for the whole team

    Cons

    Commissions still need to be done separately which could included on the software to make a more well rounded product

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Angela from Sensoria Beauty

    Number of employees: 2-10 employees

    November 2017

    Excellent Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Really helps me to manage the business more easily

    Pros

    Quick and efficient support by experts.
    Easy to use software.
    Lots of reports
    Makes running the business that bit easier!

    Cons

    Doesn't integrate with merchant services unit- have to cash up twice, once on system and once on merchant service terminal and hope the two match!
    No stats on emails which makes me still prefer Mailchimp

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michal from Diamond Hairdressing

    November 2017

    Pretty easy to follow. Great team to deal with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nice and easy to use. Does a lot of things for you. Help to run a busy salon. Compare to I-Salon System it has much wider offer of things it does. Really like the features. Very clear to read.

    Cons

    I just would add possibility of popping out alert for each online booking appointment like "please contact the salon" for particular service if the service can not be booked with the app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Hayley from COCCO SALON

    November 2017

    Great for innovation and new things but basics are lacking. Things to improve!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reporting is good when managing the team at a glance.

    Client emailing / marketing is good for keeping in touch
    Being able to access the system anywhere without paying extra is good

    Cons

    Quoting prices to clients is long winded and difficult.
    The user interface when taking payments isn't as fluid as shortcuts.
    Tracking schedules and reporting hours to send to payrol isn't good enough. Will track worked hours only, cannot track holiday hours. Support are sometimes dismissive of these issues.
    The advanced stuff is great but the basics are lacking
    Too large commission taken from online bookings

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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