--- title: "Booker Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Booker. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Booker is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/booker-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Gym Management Software](https://www.softwareadvice.com/gym-management/) / [Booker](https://www.softwareadvice.com/medical/booker-profile/) / Booker Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/booker-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/booker-profile/alternatives/) # Booker User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 981 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 487 reviews (50%) - 4 stars: 272 reviews (28%) - 3 stars: 107 reviews (11%) - 2 stars: 42 reviews (4%) - 1 star: 73 reviews (7%) ### Most mentioned pros - Their CRM tool for touching clients is robust - it handles inquiry, intro, reminder and marketing emails very well. - The convenience of managing appointments and payroll makes the administrative work much easier. - Our business used them for 10 years and we couldn't have been treated more poorly. When I was promoted and able to implement changes, we went with Mangomint, which is less expensive, and would recommend to anyone and everyone. ### Most mentioned cons - During the time using Booker you had to ask clients who their cell phone provider in order to get text message and some clients would act weird about giving that information. - Difficult and overcomplicated for everything, way too many buttons to try to find one specific thing and it was never under the button or subheading that you thought it would be under for example, the receptionist was on lunch so I had to cash my client out, someone came in just after and wanted to buy a gift card, I looked under all of the headings that it would make sense for it to be under then called in another esthetician and then another one got called in, it was starting to feel like the beginning of a joke "6 estheticians were trying to sell a gift card..." And none of us could figure it out, we had to call the receptionist back and it took her about 10 minutes before she could figure it out and it was under a weird category like "daily tallys". - At times there has been slow performance and system glitches however that is expected with most software. ## Booker customer reviews Showing reviews 1-25 of 981 (page 1). ### the best web i have ever used - Overall rating: 5/5 - Reviewer: ABDERRAHMANE E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered my experience with booker was so great when i want to discover new books and learn any new information i would run to it immedatelly rather than wasting my time on other platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the security system when you can use it safely,it allows you to feel free and no hacks that can get close to your informations. #### Cons i like the system of it works it is so simple and good for kind of person like me,also how their customer service help me immediately --- ### Booker makes scheduling easier - Overall rating: 4/5 - Reviewer: Ramika G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I had no issues with my experience while using Booker. After a while the service became unaffordable for my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of managing appointments and payroll makes the administrative work much easier. Customer service was always available with setting up,had questions or concerns about booker. #### Cons During the time using Booker you had to ask clients who their cell phone provider in order to get text message and some clients would act weird about giving that information. #### Reasons for choosing Booker At the time it was a good fit for my business. --- ### Everyone should be using Booker! - Overall rating: 5/5 - Reviewer: Kiana D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using this software for over two years now, and I can honestly say that it's one of the easier booking platforms to use. I get a lot of customers who say the same thing on their end as well. #### Cons The one thing that sometimes can be difficult is when guests have two different profiles that originated in different places. It would be nice to see that information from other salons, just in case there are any allergies we should be aware of prior to them coming in. --- ### A One Stop Shop for Operations - Overall rating: 5/5 - Reviewer: Haley D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Booker is a powerful and convenient platform for managing appointments and clients. A one stop shop for operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booker has offered strong scheduling, payment processing and marketing tools in one platform which has made my work life 10x easier! #### Cons At times there has been slow performance and system glitches however that is expected with most software. --- ### Booker for Spa Management - Overall rating: 4/5 - Reviewer: Vicki J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Booker has been super easy to learn as well as easy to teach our new concierge/front desk staff. It is a very user friendly program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booker is very intuitive to use & was easy to learn. I use this software to manage our bookings at the Spa in which I manage & I love it! #### Cons There are some nuances with Booker that it just takes some getting used to. Sometimes it will pause when I am trying to make a new appointment & I have to refresh. This could be a Wifi issue though. --- ### Do Not Upgrade to Booker v2!!! - Overall rating: 2/5 - Reviewer: Corinne O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For many years Booker was a good, functional system. Version 2 was the worst. Not able to use to run the business. Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! System just kept crashing. Do not use Booker version 2!!!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The reports and ease of onboarding employees, setting security levels and booking appointments. #### Cons Once we moved to Booker v2, we found the software to be completely unusable. Constantly freezing, unable to check out clients without crashing, unable to view past transactions easily. Version 2 was completely unusable and we were told there was no way to return to version 1. We lost all of that data and ease of use. #### Reasons for switching to Booker Booker was cloud based when we switched about 15 years ago. We now used Meevo ( upgraded version of Millenium) which is now cloud based --- ### More disappointed than impressed - Overall rating: 1/5 - Reviewer: Jeffrey N. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Poor experience. Sure, extra stuff was neat, but that's not what I got Booker for. We need a R E L I A B L E system. Not one that I have to always complain about. Oh, on that note, customer service wasn't helpful, but rather sarcastic and unprofessional. Extremely unhappy. The only time I actually had a decent experience was when I was cancelling. That was the most painless experience I had. The irony there. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The email marketing functionality and the reporting was great. #### Cons Beyond the email marketing functionality/analytical reporting, I am very disappointed. There is so much down-time with the software - unreliable. As a high volume, high end nail salon, we need to make sure that this cloud-based software is up 99% of the time, which was also their guarantee. During the busy summer months, the software would go down every other day. Absolutely unreliable. The user interface (UI) is so ugly compared to other modern softwares. There's a lag during the appointment bookings. Easy-of-use is a fail. Difficult to use as the software wasn't logically built. They probably need to rebuild from the ground up. #### Reasons for choosing Booker Meevo doesn't have a trial available. How can you trust a product that you cannot test drive? WTF? That's what I call garbage. #### Reasons for switching to Booker Fresha had a reliability issue as well, but on the user interface they were a 10/10. Easy to use. Modern. Many awesome features that we used frequently. If it wasn't for the reliable part, I still may use it. --- ### There are better systems out there for cheaper too - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The customer services is terrible, the asigned you with a manager and if they are busy you can not get a hold of any one. The are also very rude. It very hard to conect with them when you have an issue. They like to locked you in with a contract. Most of booking systems out there allow you to cancel at any time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros the have a great couple massage systerm. d #### Cons a lot thing, like getting locked in a contract, event the sytem wasn't working for us we weren't able to dowgrade. They make it really hard for you to not cancel or downgrade. #### Reasons for switching to Booker Because customer service is terrible. you will be able to speak with your account manager for any reason. --- ### Not worth the cost - Overall rating: 3/5 - Reviewer: Christine B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I lost money when the automated payment system glitched. I paid too much money for a system like this to lose money on it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Their CRM tool for touching clients is robust - it handles inquiry, intro, reminder and marketing emails very well. #### Cons Whenever anything goes wrong - like the app stops working correctly or automated payments stops working - it’s impossible to get help from customer service. --- ### RUN! Do not sign up, unless you want to hate your life. - Overall rating: 1/5 - Reviewer: Madison A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The worst experience I've had with a service provider or tech provider, bar none. Our business used them for 10 years and we couldn't have been treated more poorly. When I was promoted and able to implement changes, we went with Mangomint, which is less expensive, and would recommend to anyone and everyone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. Could not say a good thing about the service. Run, run, run as fast as you can. They won't care about you until you're leaving and they demand an exit interview. #### Cons The app constantly broke down. Terrible refresh rate on the desktop and app versions. Terrible tech support. Terrible customer support. --- ### Easy to use booking manager - Overall rating: 4/5 - Reviewer: Cassidy W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used Booker for several years and found it to be easy to navigate. It offers options for how to view the schedule, and a way to keep notes on client profiles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros App version allowed for easy and quick reference from my smart phone. #### Cons Occasional glitches that were not fixed quickly. Some tasks did not work reliably through the app. --- ### HORRIBLE FOR CLIENT PRIVACY WITH OTHERS USING THE SYSTEM with restricted STAFF PRIVLAGES - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Very Unhappy -Open access for everyone to see all history, private information on a client. If they see a screen with appointments they can see anything for the client with a few clicks. Other than no privacy Booker works pretty well considering. Im over the customer service answer is - if its a staff they cant see anything- really hire people that know your system and figure out how to add privacy. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access. #### Cons The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating! The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints. --- ### Are the Other Reviewers Using the same Booker as Myself: Terrible App - Overall rating: 2/5 - Reviewer: Charles B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I can't believe that 956 people left a review on this website and the average is 4.10! My best guess is you are only using the software as a glorified version of paper schedule book. If you are using more than just the most very basic functions of this software you would know just how bad it is. Again not boasting, but I have multiple IT related degrees and various certifications plus 25+ years experience in various IT roles. I say that to tell you that we would be spending a fortune on tech support to help us, hours on the phone with Booker and without a doubt we would have already switched to another brand of software by now. If I had the time, I would research other products and switch tomorrow. Unfortunately I wear MANY hats at this business and also have my own online marketing and analytics business, so I'm resigned to make the most of it for now. One last thing, I was told that Mindbody bought Booker to use it solely for hair salons, spa, barbers and similar types of businesses. I notice quite a few reviews on here that aren't remotely related to the Beauty industry. I can also tell you that the software still has categories like Transportation, Swimming, Soccer, Auto Repair, Floral, Electronics repair and many more when setting it and the services up. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It's hard to list any pros when there are so many cons to this App. #### Cons Too many issues to list. There are literally options on the App and on the web version that do not work. I mean I have literally called Booker support to discuss an option I am looking at to find out it doesn't currently work. The least they could do is remove the option to save people from wasting their time. There are options that are available that have not worked in the nearly 3 years we have been using the software. I've sent trouble tickets to support and received replies that were not even related to the question I asked. I'm not boasting, being sarcastic, etc, but I guarantee you that I know more about the Booker software than their Level 1 Techs and probably more than some Level 2 techs. #### Reasons for choosing Booker It sounded better during the demo. Ability to choose my own CC processor saved us hundreds of dollars per month. I'd like to not that I was literally lied to during the demo. As previously mentioned there are features that have not worked since we signed our contract nearly 3 years ago. I should also note that they did not offer a trial period whatsoever. It didn't take me too long to see why. They literally have option in the software that are also discussed in their outdated support site that are not functional. The reps will literally tell you that doesn't work! #### Reasons for switching to Booker I was just getting involved in my wife's business. While Booker was more expensive, I was able to obtain MUCH lower C processing fees. Vagaro forces you to use their preferred merchant provider. I'm sure they do this to increase their profits, but I couldn't justify staying with them when the CC fees and subscription fee was added together...even though Vagaro appeared to be better software. I can't say for sure because I never got into. --- ### Booker is not what it use to be - Overall rating: 2/5 - Reviewer: Efraín D. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software. We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top. Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Lots of features #### Cons Not intuituve or flexible enough for day to day operations. Too many restrictions on in house system administrators. System performance is not good at all. #### Vendor response Efrain - We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback. Thank you for using Booker for this time. We appreciate your business. Best, - The Booker Team Replied May 2017 --- ### Enhance Your Salon's Success with Booker's Integrated Business Management Platform - Overall rating: 5/5 - Reviewer: Angelica B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Although I did not actively work in salon management during my internship at the university in pharmaceutical product development and research, I did get the chance to learn more about Booker's features and functionality. Booker was a useful tool for improving our scheduling procedures and keeping client information as a member of a small team in charge of planning events and appointments. Smooth transactions and inventory management were made possible by the software's user-friendly interface and integrated point-of-sale system. Despite the fact that my knowledge of Booker was limited, it gave me a peek of what it might do as a whole salon management system. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros A wide range of features provided by Booker simplify salon and spa operations. Its user-friendly interface makes staff organization, client administration, and appointment scheduling easier. The software's integrated point-of-sale system allows for easy inventory management and transaction processing. Automated email campaigns and loyalty programs are only two of the marketing techniques that Booker uses to draw in new customers and keep the ones it already has. The reporting and analytics tools enable data-driven decision-making and offer insightful information about business performance. Booker gives salon professionals and owners the tools they need to streamline their business operations and improve client satisfaction with the help of its configurable features and mobile app. #### Cons One drawback of Booker is its somewhat expensive cost, which could be problematic for independent or smaller salon businesses with tight funds. Some users could first have a steep learning curve that makes it difficult to become skilled in using all the capabilities. Although Booker provides a wide range of functions, some specialized or niche salon businesses could need more modification or integration with specialized software. There have been sporadic reports of technical issues or system slowdowns, which could affect how effectively salon operations run and how the user experience is. --- ### Complete Program - Overall rating: 5/5 - Reviewer: Lindsey T. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love using Booker because it truly does everything I need it to. Not only is all your customer tracking in one place, I can easily override a schedule, track inventory, check my estheticians clock-in and out times, but all the merchant services and marketing with Frederick is also build in to make it a complete system. If I ever have a question, there are so many way to easily get it answered. Usually if I'm wondering, someone else has been too- so I can find it in the community boards, but if its truly technical, the chat is a quick and convenient way that I can still answer the phone as it rings, because the help line isn't tying up the phones or my hands. Frederick tracks emails, so if a client says they never got a reminder, I can double check that the system did indeed send one and with texts working better, more clients are loving the frequent reminders. Having the app option allows me to track the schedule from home also. Truly, I've looked at other software programs, but they just can't stand up to what Booker is able to do. Booker is just faster, easier, sleeker, and more intelligent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees. #### Cons There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking. #### Vendor response Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business. You rock! Thank you for using Booker! - The Booker Team Replied February 2017 --- ### Lots of features, that don't work. - Overall rating: 2/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved. The time an energy spent on using this system is not worth the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked the appointment booking system. Easy to use and works without any problems. #### Cons I have had booker for over 7 years. The system is really flawed and has a lot of bugs. #### Reasons for choosing Booker I chose booker at the time because a friend recommended it. We are both switching to another company. --- ### Poor Customer Service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It did give you a tracking method for services & products sold. It generated a monthly sales tax report #### Cons Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services due to their discount program. In the end all they did was to sell price not quality. Quality should be what spa services are all about! If price is the final objection then it should be in the hands of the provider to decide what discount is appropriate. In order to sell more than one unit of Botox, we had to pick from an assortment of quantities of Botox to equal todays purchase. The software is not user friendly and the predefined reports are weak at best. It was not a management tool! Worse it did a horrible job of taking the place of our former hosted spa services software. When it came time to leave, they stole our data, gave us a few excel files and redacted them after a few months. I would neither recommend the product nor would I EVER purchase from this vendor again. --- ### Please do not choose Booker - Overall rating: 2/5 - Reviewer: Amy A. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Booker has features that real you in but the functionality is antiquated, the "exceptional" customer service is non-existant once you have signed a contract and the features promised in the demo are not all delivered. I consistently get the answer that they are sorry but that feature is not part of the package you purchased - even though my sales rep assured me that it was when I asked him about it many times. There has never been an attempt to make it right or even console me for my trouble. The conversion cost me hundreds of dollars in changes needed to my website and credit card purchasing - many of which turned out to be inaccurate information provided by Booker that still did not fix my problems. Moreover, the software has so many layers and steps to basic operations - it is a way to labor intensive to use. As a small business, your resources can not be tied up in having to change your schedule in three different places just to schedule a client after hours or to have to manually look up each gift certificate number - it doesn't stick with the client when purchased. Come on Booker - these features have been available for years! Booker was a really bad decision on my part and I am looking for something else to replace it with that won't cost me as much to convert. They really did me wrong- whatever you do, don't take the Clover package as this is the software I am working with. They don't tell you ahead of time that it is a different program you than what they demo to you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ability to create series #### Cons The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all. #### Vendor response Amy, We're very sorry that your experience with Booker has not been optimal. We'd love to chat and help you work through these issues if possible. Please contact support@booker.com. Thank you, - The Booker Team Replied January 2017 --- ### Please do not purchase Booker - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Booker was a good software for the first few months but has been nothing short of a nightmare for the past 2 years. Promise after promise to improve the platform and engineering reasonable redundancy and diversity have all been unfulfilled. If you decide to use Booker, I promise you will experience long outages (sometimes over 2 hours). If you visit the Booker Status Page the day after an outage, it will be as if it never happened. Poof! #### Cons Booker has not changed or improved since the acquisition by MindBody. My guess is that it will take them months/years to undo the mess created. I feel for the Booker Customer Support team having to make their best efforts to support clients when they often have no clue what the root cause of an outage or system issues is. --- ### Booker - Overall rating: 3/5 - Reviewer: Jennifer A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It was good, it was our first booking system so it worked at the beginning since we ere not sure what we needed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked the ease of clients being able to book online and how it integrated into our website. #### Cons Clients could not purchase their sessions, packages, or memberships online, also their forms were not available when we first started, and the check out process was not the easiest. --- ### A Very Useful Tool for Every Business - Overall rating: 4/5 - Reviewer: Ivona R. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu. #### Cons Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work. --- ### Gregory O - Superb Customer Service Experience - Overall rating: 5/5 - Reviewer: Tom R. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention. #### Cons 1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable. 2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's. #### Vendor response Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason Replied November 2016 --- ### Good but Pricey - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on. #### Cons The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had. --- ### Do NOT get Booker - Overall rating: 2/5 - Reviewer: Thelma T. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I'm a receptionist at a spa and booker has been off and on for the last week. We've had booker for almost two years and it's been a mess. When it's working it's fine but that's only 20% of the time. Our clients honestly just pitty us when we say our computers are down because it happens at least one a week if not more. Messages will pop up at the top of the screen saying booker is investigating the slowness but then nothing comes from that. Due to this appointments don't show up on the schedule because when the system is going in and out it's unclear if the appointment is actually booked. Inventory is also difficult with this software. We tried to use Booker once and it threw the numbers off so badly it took two months to correct it. Easy to say we will NOT make that mistake again. They claim to have a live chat for support but now you have to create a whole new account to be able to chat. And when you try to create that new account it doesn't take you through all the steps so you never actually get to use the live chat. I could go on for hours with complaints honestly. Bottom line, don't waist your time. We are currently looking for another system to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. #### Cons The entire system. #### Vendor response Thelma - Sincere apologies for the issues you've experienced using Booker. We'll reach out or contact us at support@booker.com to discuss further. We'd like to help you use the software to meet your needs, and are sorry about the issues you've experienced. - The Booker Team Replied April 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/booker-profile/reviews/?page=2) --- Booker Reviews, Pros and Cons - 2026 Software Advice