Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more.

Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments.

Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

Memberships
Memberships

Memberships

Calendar

Calendar

Calendar with POS

Calendar with POS

Customer record

Customer record

Online booking example

Online booking example

Products

Products

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



793 Reviews of Booker

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 793 reviews

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Love using Bookers for Salons!

Able to solve issues like booking all the time easily and effectively with no problem. Everyone should try this application.

Pros

Able to book salon easily all the time with no hassle.

Cons

I dislike the design but it can be much more vivid.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Not-bad scheduling software

Pros

Easy to make appointments and keep schedule. Works online so very accessible.

Cons

Not as feature-full as some other programs.

Review Source: Capterra

Bobby from True rest

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great for the job

Pros

I like that I am able to switch between schedules and move clients around with ease.

Cons

Sometimes the programs features do not work the way I want them to.

Review Source: Capterra

Rochelle from Health Care

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Not the best, but also not the worst!

Booker for Salons is not as horrible as some make it out to be, but it is also not the best software. It has some features others may not be able to look over.It has helped me this far and I've been in the industry 10 years now. I will say this is on the lower end budget wise, but I don't believe it's worth the amount I pay monthly. The only reason I still have the software is because I'm comfortable with it, and I've kind of just gotten use to it! If you can afford to pay a little more monthly, there is definitely other software on the market worth the money!

Pros

With being a mother two children, working 2 jobs during the week, and also being a licensed cosmetologist and having to book my clients around my schedule during my spare time can get a bit hectic! However, Booker has helped me out with keeping things organized. I like that I can pull up my clients and see their full information. It took me less than a day to learn the software, very user friendly.

Cons

I have attempted to call Customer Service ONE time, and that was the LAST time! Absolutely horrible service. Also I love that I can access all of my clients information in one click, but I can also see if this software is being used in a larger salon this could be a privacy concern. As a stylist I sometimes place notes in the file that others should not see..I would just keep that in mind!

Review Source: Capterra

Patty Claire from Mead Johnson Nutrition

Type of Store:  Other specialty retailer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Reviewing Booker

Pros

User- Friendly, So easy to navigate and so useful in my inventory. Good in making reports, task and put some contacts.

Cons

So useful, so as of now i can't see any negative and cons in this software. I recommend to use this for those handle purchasing.

Review Source

Joy Marie from Monde Nissin Corporation

Type of Store:  Other specialty retailer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Booker Review

Pros

I can access books anywhere I'am, User - friendly app and functional when it comes in analysis, my file here are organized.

Cons

Sometimes, it is difficult to search product in books. But still manageable and functional, keep my schedule on time.

Review Source
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy day to day work

Excellent!

Pros

Very easy to use, very easy to find information on anything you need to do, whether it is booking an appointment, checking out a client or searching a profile.

Cons

Memberships benefits should not be included before the first fees is charged, and there is no way to eliminate this automatically, only manually.

Review Source: Capterra

Stephanie from Self Employed

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Better Programs availabe for less money

has its pros and cons. Can be awesome and horrible all in the same day. It is lovely as an all in one program but has many glitches that they dont seem to care about working out.

Pros

Functions, mobile app, multiple view options, all in one program

Cons

constantly stops working, can take a long time to get running again which can be a problem when your whole business runs through it, Cost

Review Source: Capterra

Kathleya from Marketing

Type of Store:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Booker Review

Pros

Booker is easy to use and functional, its so helpful and easy to teach to the new hired of how to book their appointment. They can organized and manage their task and customers.

Cons

The cons in this software is slow and experienced buffering, but you can still manage it, Good result so far.

Review Source

Ashely from Pinnacle Investigations

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Book It!

Pros

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Review Source: Capterra

Edmund from Information Technology and Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Does beauty salon need CRM?

Pros

If you need online booking software for your salon its good software. You have calendars, events, profiles, communication, payments.

Cons

There are so many software for salons, so Booker is one of them. Every has similiar options, it is not distinguished by anything special.

Review Source: Capterra

Jennifer from Black No. 1

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Booker makes booking easy

Very good and would have used past trial if it weren’t so pricey

Pros

I’ve used tons of booking sites as a stylist and booker is very user friendly

Cons

This software worked great however the price point was a lot higher than other services I have used

Review Source: Capterra

Shubham from OATI

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Book your saloon according to your needs.

Pros

Basically it has a great idea that we can find nearby saloons where ever we are and it is easy to use so we can easily do bookings and saloons can set appointment. It is flexible as it is online.

Cons

There are lots of bugs to fix like some times there is no confirmation email after booking or payment is done. The customer support is also not good.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

I wish there was something better out there.

There are a lot of booking programs out there and none of them do a great job -- and this is one of them. It's too much time/money/work to switch over until we find the right software, so we'll stick with this until we do. But I wouldn't really recommend it.

Pros

It has a lot of features and, over the years, they have improved their usability/interface. But it's still complex, and the interface is not super easy.

Cons

Crashes all the time. The interface is complicated.

Review Source: Capterra

Holly from Unity Spa

Type of Store:  Salon/Spa

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

The absolute worst customer support I've ever experienced

Pros

There are none if you can't get payments from the credit cards. Unless you just want to have a great system for working free of charge

Cons

The people are very polite but can't ever get anything done. They just tell you they can't handle the issue and it needs to go to a different department. Except they won't transfer the call they will only send them an email and these "other departments" absolutely never contact you. The credit card payments for my spa are still going to the previous owner. This is almost 3 weeks and SEVERAL calls which I was mainly on hold for later. Still zero resolution or response. I have no idea why they have a customer support number. You might as well call my cat.

Review Source

Adam from akaCedric Salon

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

September 2018

Easy to Use Platform

I would highly recommend Booker software. I appreciate their application for smartphones, too.

Pros

It’s mostly intuitive and easy to use, and I was able to learn most features without issue.

Cons

I found it difficult to create and manage UPC codes for products.

Review Source: Capterra

Katalin from Hospitality

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Booker for Spa and Solon

My hotel has been using Booker since 2012, the software has evolved a lot since then. Our spa receptionist like the fact that it is so user friendly for all Spa Booking peruses ,appointment scheduling to payment processing. I use the reporting feature for financial reporting and Payroll processing. The Spa Manager loves the recently added Marketing feature as well.

Pros

This software is very easy to use for everyone who is running a Spa and Salon. Our spa receptionist like the fact that it is so user friendly for all Spa Booking purposes ,appointment scheduling to payment processing
This software offers a lot of reports to accommodate from statistics to financial reporting.

Cons

We had some issues with customer service in the beginning, but it has gotten much better now.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

HORRIBLE FOR CLIENT PRIVACY WITH OTHERS USING THE SYSTEM with restricted STAFF PRIVLAGES

Very Unhappy -Open access for everyone to see all history, private information on a client. If they see a screen with appointments they can see anything for the client with a few clicks. Other than no privacy Booker works pretty well considering. Im over the customer service answer is - if its a staff they cant see anything- really hire people that know your system and figure out how to add privacy.

Pros

Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access.

Cons

The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating!
The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints.

Review Source: Capterra

Millie from Outward Media, Inc. (OMI)

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Booker review

mostly easy to use but there are a lot of restrictions that make it sometimes difficult

Pros

Able to keep appointments organized and also allow people to book themselves

Cons

there seem to be a lot of bugs to it and we always have to reboot; could be an internet issue but i am not sure

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

August 2018

Keeping up with online trends

Pros

The clients both current and future have all given great reviews on the ease using the online service. Main pro's are being able to see current pricing and the availability of the stylists. Also, being able to book a stylist in realtime and also editing appointments.

Cons

Pricing was a little high but it's worth it. Management has already seen a slight change in profits that is very pleasing.

Review Source: Capterra

Displaying 1 - 20 of 793 reviews