Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more.

Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments.

Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



809 Reviews of Booker

Overall rating

4.15 / 5 stars

Filters:

Showing 1 - 20 of 809 reviews

January 2019

Maureen from MERALCO

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Never Fails to Do its Job

Pros

Even at complex inventories, it never fails to do its job. It can also do online sales through its customer booking feature which is impressive.

Cons

BOOKER just needs to add more features to have more options and choices but still performs well regardless.

January 2019

Mamerto from Meralco

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Saves Time and Effort

Pros

It is simple, easy to use and affordable. It functions well on online business tasks, I like how it can automatically do activities through setting some conditions. It saves a lot of time.

Cons

The display may seem a little too outdated for others nevertheless, it is very functional and quick.

January 2019

Micah from Alorica Philippines, Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Booker Review

Pros

It helps to arrange my customers demands and this is good in planning and scheduling.

Cons

As of now nothing cons about using this app, but im looking for more great features.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Love booker!

Pros

So convenient, easy to use, and very user friendly!

Cons

Truly no cons here, except maybe a bit more easy on rescheduling appts

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Life changing software for salons

Pros

It really changes the way you operate your salon - helps track labor costs and more

Cons

It is so flexible that I had trouble setting it up the way I wanted it. The support team was helpful.

December 2018

Jenny from Fine Line

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Salon Booker, A+

Pros

The ease of appointment making, the text and email notifications.

Cons

It can be very costly if you want to take advantage of all Booker's abilities.

December 2018

Taylor from Flow

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Highly Recommend!

Pros

This is by far the best booking system on the market right now. The view is simple and everything is self-explanatory. Booker's customer service is amazing, and they are always quick to answer any and all questions.

Cons

Because this is a web based program, if your internet is down, so is your booking system. Web-based has both pros and cons but this is what comes with being web based.

December 2018

Nan from Cryology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

User Friendly!

Amazing.

Pros

This is one of most user-friendly booking systems out there. It is so simple to find answers to your questions all online, but the booking calendar is so self-explanatory that you shouldn't even need to ask any questions!

Cons

I cannot think of anything I did not like about this software.

December 2018

Jackeline from Andaman Spa

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

This product its a good product, the developer just doesn't have a good customer service support team

I have been with this system for only 8 months and I make it work since it is one of the cheapest in the market and I do Have a lot of info in here and a lot of time invested. I hope they develop this to a better level

Pros

It is a great product to keep up with your inventory and to attract more customers, since the system has a good backup and reminder system.

Cons

You have to figure out everything on your own. Do not expect any support from the booker people, a lot of them don't really have the training to give you any answers and in some cases they will tell you the system just wont do it, you will be yield at and a lot of times when they don't have the answer will hang up on you.

December 2018

Gracie from CDC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Makes booking appointments easy

Pros

I love this app! You input all your info and create a profile. Not only can you store your account info, you can synchronize it with your calendar. Days close to your appointment you get notified of your scheduled appointment.

Cons

I don’t have any cons about this app. It’s super easy to use. If any other salon uses this app you won’t need to create another profile.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Great for Independent Contractors

Overall We love the abilities given with the app and software and makes it easy for our staff to grow their clientel. We have found that it works the best for those who are independent Contractors who only work by appointment, and those who do not want to recieve calls on thier personal phones or email for appointment setting.

Pros

Easy to set up with all of your solan/personal information, including your services, prices, discounts, coupons, BOGOS ect. Makes it easy for clients to find and book with the right salon and Person that they want with ease.
Quick access to appointments and scheduling and verification of upcoming dates.

Cons

The software does at times run a little slow and we have had issues in the past where a client has scheduled appointments and they didnt not come through to our system .

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

SO easy for booking!

Pros

I love that I can see all that I have booked on one screen!

Cons

I wish the navigation of the software was simpler.

December 2018

Kyla from Maids in A minute

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

1 of 5

December 2018

No privacy

This is not my favorite software and I would definitely recommend an alternative like MindBody

Pros

The software is easy to set up, use, and train people on

Cons

This software has a lot of kinks, group booking is not possible which creates a lot of needless work.

November 2018

Stephanie from Plus One Health Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Great System

Pros

I enjoy how easy the software is to use. It is so easy to train new receptionists with all of the training videos and how easy it is to navigate. The appointment calendar looks clean and very self explanatory. Many of our technicians love using this system as well since they can look at the desktop version as well as the mobile version. With all of the improvements that Booker has made too, I would definitely recommend to a salon or spa owner.

Cons

The thing I dislike the most is how difficult it is to get in touch with Customer support. I will call in and leave a call back number since I am extremely busy on a daily basis. They often say that someone will call me in ten minutes so I make sure that my phone is on ring and ready to take the call and then I will receive a call back over an hour later when I am already in another meeting. It is quite frustrating.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love using Bookers for Salons!

Able to solve issues like booking all the time easily and effectively with no problem. Everyone should try this application.

Pros

Able to book salon easily all the time with no hassle.

Cons

I dislike the design but it can be much more vivid.

November 2018

sharon from Dtox Republic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Simple to use with very little training required

Pros

Booker software for salons is a easy efficient scheduling software perfect for our single space salon. It is easy for the staff to use and navigate with very little training required. It is very intuitive. Inventory is easy to manage and reports are quite comprehensive

Cons

It does seem to have some hiccups now and again where the software is unavailable which can be very frustrating when trying to book an appointment or check out a client.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

November 2018

Not-bad scheduling software

Pros

Easy to make appointments and keep schedule. Works online so very accessible.

Cons

Not as feature-full as some other programs.

November 2018

Bobby from True rest

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great for the job

Pros

I like that I am able to switch between schedules and move clients around with ease.

Cons

Sometimes the programs features do not work the way I want them to.

November 2018

Rochelle from Health Care

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Not the best, but also not the worst!

Booker for Salons is not as horrible as some make it out to be, but it is also not the best software. It has some features others may not be able to look over.It has helped me this far and I've been in the industry 10 years now. I will say this is on the lower end budget wise, but I don't believe it's worth the amount I pay monthly. The only reason I still have the software is because I'm comfortable with it, and I've kind of just gotten use to it! If you can afford to pay a little more monthly, there is definitely other software on the market worth the money!

Pros

With being a mother two children, working 2 jobs during the week, and also being a licensed cosmetologist and having to book my clients around my schedule during my spare time can get a bit hectic! However, Booker has helped me out with keeping things organized. I like that I can pull up my clients and see their full information. It took me less than a day to learn the software, very user friendly.

Cons

I have attempted to call Customer Service ONE time, and that was the LAST time! Absolutely horrible service. Also I love that I can access all of my clients information in one click, but I can also see if this software is being used in a larger salon this could be a privacy concern. As a stylist I sometimes place notes in the file that others should not see..I would just keep that in mind!

October 2018

Patty Claire from Mead Johnson Nutrition

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Reviewing Booker

Pros

User- Friendly, So easy to navigate and so useful in my inventory. Good in making reports, task and put some contacts.

Cons

So useful, so as of now i can't see any negative and cons in this software. I recommend to use this for those handle purchasing.