Booker Software


 

Booker is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more.

Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments.

Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Booker - Memberships
 
  • Booker - Memberships
    Memberships
  • Booker - Calendar
    Calendar
  • Booker - Calendar with POS
    Calendar with POS
  • Booker - Customer record
    Customer record
  • Booker - Online booking example
    Online booking example
  • Booker - Products
    Products
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

752 Reviews of Booker

 

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Software Advice Reviews (73)
More Reviews (679)

Showing 1-20 of 73

Jackeline from Andaman Spa
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

The customer service experience has been the worse

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

sucks!!! BIG TIME worse mistake of my life!

Pros

Nothing works! I have been setting this up for 2 weeks now and every time I call they tellme something different

Cons

Now I can't switch to another server since I would be confusing my clients more!, this server its so complicated

Review Source
 
 

Tanielle from So Cal Body
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

It is easy to use, WHEN IT WORKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am going to be switching over to something more reliable. I have had it! To many glitches, to many crashes, no one live to speak with!

Pros

It is user friendly. Easy to learn and teach to others. The scheduling is a no brainer. The customers love the text message reminders. they also love the email reminders.

Cons

It always glitches. It is always down. We can not schedule! We can not take a payment. We literally have to operate blind until it comes back up! It has crashed multiple times over the last 2 years ( over 25).
If you want to reach someone, expect an email back in a day or so. Don't bother "chatting" you will be waiting for someone to come on forever... only to be disconnected. There is no "live" assistance!

Review Source
 
 

Nadezhda from Nadya's Massage & Bodywork
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Customer service is terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All over a good idea of a company with overall service.

Pros

Easy to manage clientele great to book online user friendly website with junky customer service .....

Cons

Constant issues with system either shutting off or the text not going through. People rely on their text message reminders and if they don't get them they don't come in. This has cost me a lot of money with no shows. Guess I have to go back to paper book and texting everyone by myself in the mornings. The worst part is that every time I send in a complaint it is never the system. It is always Verizon or AT&T or the other carriers. Hello..... hows come i can text them just fine????

Review Source
 
 

Tim from Lather Salon
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Don't do it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Backwards from other systems I've used.

Pros

Easy to do some basic things, doesnt let to know when you are tipping out, splits the tips with every product purchased.

Cons

Tech support is ALWAYS over booked. you can call at 3:00 AM and you will get the same message- We are experiencing higher call volume than normal.
The sales people called a couple times a day before I committed.

Review Source
 
 

Gita from Hotel Management
Specialty: Hospitality
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I liked it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have a spa or salon use this!

Pros

I enjoyed it while we had a Spa in our hotel but after that I didn't really think it was that necessary to have

Review Source
 
 

Jacob from Blue Daisy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Booker is great for our Salon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love booker, and so do our guests. They are always commenting on how easy it is to book their appointments, and we love that. It is also very convenient for our receptionists to learn, and manage the software.

Cons

I wish that there was better management of double-booking services. Usually you don't want this to happen, but especially with hair, there are times when it's appropriate.

Review Source
 
 

Beth from Deka Lash
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great scheduling tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Booker let’s you book appointments and do orders all in one place, it makes history and deposits easily accessible

Cons

Booker crashes a lot and runs slowly sometimes, it makes things very inconvenient and frustrating during those times

Review Source
 
 

Kimberly from the nail spa
Specialty: Salon/Spa
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Overpriced for what you get

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you can find a better price point go for it

Pros

nothing at this point, i came back with high expectations. Have been let down on every level, online chats don't even get back to you which results in loss of time and energy trying to get problem resolved.

Cons

they now currently run two versions in which they claimed would be merged into one, has not happened so basically your paying same as other version with far less features, such as customers being able to join waitlist online, or book two services together in one transaction, very annoying for customers as well as salon.

Review Source
 
 

Ping from Lava Bene
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

the charges and fees are not what they told you when you signed up. No explanation on all the fees and charges. The bank statement does not agree with the monthly statement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is not worth the money, and not customer service, can't get any answer from them.

Cons

It's like you are dealing with a chief who constantly steal your money from your bank account without telling you.

Review Source
 
 

Candace from CCL Skincare
Specialty: Hospitality
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good product for what it offers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Better than most softwares that offer similar services. Easy to learn and use. Great for clients and lots of perks.

Cons

There is always little things that can be improved. Some functionality issues when scheduling although nothing major.

Review Source
 
 

Corinne from Salotto Salon ' Blowdry Lounge
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

It works, mostly. But there are definitely flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have basically stayed with Booker because of the direct integration with Frederick.

Pros

Ease of use, mobile login is nice, extensive report options and Frederick is everything!!!!!!!!!!!!!!

Cons

Cost seems high, customer service is not excellent (I have had to call with issues where several times I haven’t been given a solution).

Review Source
 
 

Chris from Hair Market
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Horrible experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All in one capabilities I liked that it had inventory, booking, and scheduling. The software is very useful.

Cons

The online booking was too complicated and the url was much too long. After 4 months of paying I could not get one booking.

Review Source
 
 

Atika from Studio Blo
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

It’s practical and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system is Easy to use for customers and employees. It Covers many of the things your would expect from a booking app.

Cons

I dislike how often it freezes. the system seems to have a problem at least a couple times a month.

Review Source
 
 

Nicole from Davida Salon
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Booker version 2 has a lot of bugs...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Booker version 2 is no good! Aweful software, I would never recommend this!

Pros

It’s base off a browser instead of your hard drive. There’s nothing else positive to say about this product.

Cons

You cannot switch to version 1 from version 2.
Plenty of open tickets, so bad that you manually have to do your own payroll because the point of sale credit card machine they tell you to get doesn’t communicate well with the booker software.
The point of sale credit card machine that they say only works with booker version 2 doesn’t communicate well together.
Make sure your internet is fast and have good frequency.
Customer service is no help.
I have had booker for 8 months and they still have not fixed these important problems.

Review Source
 
 

Trudy from Derby Derm
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Booker for appointments is Great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appreciate your support both online and over the phone.

Pros

Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts.

Cons

Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion.

Review Source
 
 

Karma from Karma's Healing Arts LLC
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend.

Pros

Booker has excellent customer support.... I've been with them for 3 years now and no matter what the problem I always receive courteous efficient friendly service . They resolve my issues and patiently answer all my questions. ...

Cons

They are often busy & hard to reach a rep during peak hours. M-F 9-5pm. I can not say that there is any product I have not thoroughly enjoyed.

Review Source
 
 

Keisha from Pure Elegance Salon & Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Salon owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Provides tools & reports for effective inventory, financial and customer management. Clients love the fact they can book online and receive appointment reminders.

Cons

Unavailability for chipreader software for older version, but Booker has provided reassurance they are currently working on a solution.

Review Source
 
 

Ari from Strong and Mobile
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

My business depends on Booker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you for keeping up the improvements, please continue to add the features and functionality that your competitors are working on in this space.

Pros

Booker does a fantastic job of combining many useful products into one very useful platform! My business could not function without the scheduling, customer management, transaction processing, marketing, and communication features that are all part of one very user friendly application. Every day my business relies on Booker for smooth and efficient operation.

Cons

I only wish it had the ability to customize it more based on specific industry. There are features that could be added that could add value that would make this application even more compelling.

Review Source
 
 

randy from triumph kids
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Booker brings ease of use to our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Booker makes many of our tasks simple with automation features and a full suite of tools. We are very appreciative of the new feature of integrating Frederick into our suite. The fact that I can create a newsletter and send in less than 30 minutes is amazing. I no longer have to worry about creating and managing email lists for clients. Booker does an outstanding job of tracking sales and giving me real-time feedback. The fact that I can integrate Booker's features directly into my website, Facebook and other platforms is exceptional.

Cons

Scheduling for classes needs to be a simpler process. We have seen issues with clients being able to book if they are members. A client cannot book two spots for their kids (if they have more than one) with a single email address. We have asked for this feature to be worked on.

Review Source
 
 

Julia from Verrado Golf Club/Victory Fitness Center
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Very helpful to Yoga Teacher

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Booker is very easy to navigate. I can check in students before class from my mobile, book private clients and reserve space in the fitness center.

Review Source
 
 
 
Showing 1-20 of 679

John from RhoyalDecadence

May 2018

May 2018

All salons need this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, easy to set up, keeps stylist organized and keeps a salon running smoothly and efficiently.

Cons

No cons at all. Its truly worth the investment and the time it takes to set it up. As an owner, it is exactly what you need for organization and growth.

Review Source: Capterra
 


May 2018

May 2018

Booker does cover many bases and does so at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can accomplish a solid amount of marketing tasks from directly within Booker. Overall, I appreciated these easy email blast features.

Cons

Unexpected performance issues, requiring a communication with company. Sometimes good, sometimes not so good.

Review Source: Capterra
 

Alaina from True rest float spa

May 2018

May 2018

Pretty easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to understand and use. I would say that it is very user friendly. If you don¿t know somethint, it¿s not hard to figure out.

Cons

The system does seem to go down pretty frequently. It also will run very slow from time to time and that can be frustrating.

Review Source: Capterra
 

Serah from Pier South Resort.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Simple to learn & understand. A few missing pieces for ease of booking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of booking.

Pros

The simplicity.
I wasn't formally trained, because I prefer to learn hands on & watch the training videos etc. I was fully trained in all aspects in less than 2 months. This includes scheduling & product ordering.

Cons

I cannot process spa finder gift cards, nor can I input 2 separate names when booking a couples massage. Two very crucial aspects of booking for a spa.

Review Source: Capterra
 

Daniel from Photography
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Software, Always Improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

Cons

There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

Review Source: GetApp
 


May 2018

May 2018

Great software for a business with employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for any business selling packages (such as a spa) and who has multiple employees.

Cons

The price is a bit too high for me personally, I am a one person shop and I don't need all that it had to offer-yet!

Review Source: Capterra
 


May 2018

May 2018

Loved booking clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My clients used Booker for their appointments and it was so easy to set up and navigate and their clients loved it as well.

Cons

Nothing I can think of. Very functional, easy to use, great customer service and the price was negotiable and right!

Review Source: Capterra
 


May 2018

May 2018

Booker is great for the basics. They make it easy to create appointments!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the basics of the software are easy to use. Training a new employee on how to create appointments, check a guest out or confirm appointments is fairly simple.

Cons

The reporting functionality has been an issue for us. Sometimes you need to run 3 reports just to get the basic information that you are looking for.

Review Source: Capterra
 

Bridgette from le reve spa

May 2018

May 2018

BEWARE!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is pretty strait forward, but this company not disclosing that they are now MINDBODY is unforgivable.

Cons

Mindbody clients beware of working with Booker. They have been acquired by them. I was working with Booker to switch from MINDBODY, our currently company, which is THE WORST! They were aware that we were unhappy MINDBODY clients and chose to say nothing about having been acquired by MINDBODY. SUPER SHADY!

Review Source: Capterra
 

Mariela from Industrias Veterinarias INVET

April 2018

April 2018

Provide many benefits to the business while you grow with your customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a very easy to use software having access in any element. Allows direct management with your customers.

Cons

I could not say that something I do not like about the software, it has covered all the needs. I just think that sometimes technical support is very slow.

Review Source: Capterra
 

MELI from MELIS
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

SMOOTH OPERATIONS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ORGANIZED, BALANCED

Pros

GREAT SOFTWARE, ORGANIZE, SYNCS WELL. ABLE TO KEEP APOINTMENTS, INVOICE, INVENTORY, EMAIL RECEIPTS. AND MORE

Cons

NO COMPLAINTS. I ABSOLUTELY ENJOY THIS SOFTWARE AND ITS FULL FUNCTIONALITY IS AWESOME. I HIGHLY RECOMMEND TO ANYONE.

Review Source: Capterra
 


April 2018

April 2018

Book allows to seamlessly book appointments for customers anytime, anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use interface anywhere, anytime, & be on top of your business with great insights.

Its booking & scheduling along with notifications makes life easy for anyone from a small scale to large business. You don't need to worry about taking appointments sitting at office, & can attract business pretty much from any where.

Cons

Their downtime affects business directly as it is part of active business and they need to improve on their customer support.

Review Source: Capterra
 

Brenda from Abracadabra

April 2018

April 2018

I only wish they would update reports less often.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support and ease of use makes this the best booking and cash program I have ever used. I also like the payment option to be directly taken from my checking account.

Cons

I wish quickbooks could be included in the rental price.
I wish for help with PCI compliance. One stop shopping.
I would like the gift card sales and redemption to be simpler.

Review Source: Capterra
 


March 2018

March 2018

useful, easy, handy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I set up this software for my aunt's boss, who owns a hair salon. she loves it, i guided her through how to use it. She, and i are absolutely satisfied with how easy it is to manage and keep track of. I absolutely love the fact that social media plays an important role in it.

Cons

I cant say there is something i don't like, but i wish it were more open to other businesses and not only just different types of salons.

Review Source: Capterra
 

Kayla from Uptime Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Booker is great for scheduling and taking payments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and admin friendly. Downside- glitches galore.

Pros

Its admin friendly on the back end and makes booking new clients a breeze. Simple formatting makes it easy for any new user to use.

Cons

They do have glitches and minor software fails on the regular basis and despite updates. It seems to happen more often then not these days.

Review Source: Capterra
 

Juan from 3 Punto Zero
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Booker is the most customer-friendly notebook

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When implementing campaigns and landing pages in which our customers must have a tab for reservations, we always recommend using Booker, as it seems quite friendly and provides all the solutions that are needed.

Cons

Customers have reported that on certain occasions in their landing at the time of wanting to book an appointment the page is automatically reloaded, but I can not say that this is entirely attributable to Booker

Review Source: Capterra
 

Juan Carlos from Unicomer Group

March 2018

March 2018

Good product for what it offers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It manages the processes for finding new clients, booking appointments, selling services, managing inventory and client retention. I like this tool for the quantity of things you can do when you install this software.

Cons

There a lot of similar softwares It should be a good idea to mark the different and the publicity on web should be better. People doesn't know to mucho about this tool .

Review Source: Capterra
 

Hee from Caroline's Spa & Goods

March 2018

March 2018

Great concept but poor structure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has great functions.

Pros

It has basically everything you need for spa software, online booking, POS system, calendar, report system.

Cons

Not only that it's super expensive, it crashed numerous time. I have got different emails apologizing for crashing incidents

Review Source: Capterra
 


March 2018

March 2018

Easy to use multi-location booking software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to manage from anywhere with an internet connection.

Pros

Self explanatory. Helps us manages several locations from anywhere. We are able to customize reports.

Cons

Customer service isn't what it was when we first signed on to Booker. When the fix "issues" they break something else that was perfectly fine before the update. They keep adding users and the quality is going down year after year.

Review Source: Capterra
 

Todd from Wellness Massage & Skincare

March 2018

March 2018

overall good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

incorporates booking, product sales and gift certificates on one platform. Wish it was more customizable.

Cons

Gift Certificates do not allow sale of services, only dollar amounts. When gift certificates are purchased by a customer, NO notification is sent to business. System will log you out and disconnects from Clover frequently.

Review Source: Capterra