Booker Software

sucks!!! BIG TIME worse mistake of my life!

Pros

Nothing works! I have been setting this up for 2 weeks now and every time I call they tellme something different

Cons

Now I can't switch to another server since I would be confusing my clients more!, this server its so complicated

I am going to be switching over to something more reliable. I have had it! To many glitches, to many crashes, no one live to speak with!

Pros

It is user friendly. Easy to learn and teach to others. The scheduling is a no brainer. The customers love the text message reminders. they also love the email reminders.

Cons

It always glitches. It is always down. We can not schedule! We can not take a payment. We literally have to operate blind until it comes back up! It has crashed multiple times over the last 2 years ( over 25).
If you want to reach someone, expect an email back in a day or so. Don't bother "chatting" you will be waiting for someone to come on forever... only to be disconnected. There is no "live" assistance!

All over a good idea of a company with overall service.

Pros

Easy to manage clientele great to book online user friendly website with junky customer service .....

Cons

Constant issues with system either shutting off or the text not going through. People rely on their text message reminders and if they don't get them they don't come in. This has cost me a lot of money with no shows. Guess I have to go back to paper book and texting everyone by myself in the mornings. The worst part is that every time I send in a complaint it is never the system. It is always Verizon or AT&T or the other carriers. Hello..... hows come i can text them just fine????

Backwards from other systems I've used.

Pros

Easy to do some basic things, doesnt let to know when you are tipping out, splits the tips with every product purchased.

Cons

Tech support is ALWAYS over booked. you can call at 3:00 AM and you will get the same message- We are experiencing higher call volume than normal.
The sales people called a couple times a day before I committed.

If you have a spa or salon use this!

Pros

I enjoyed it while we had a Spa in our hotel but after that I didn't really think it was that necessary to have

Pros

We love booker, and so do our guests. They are always commenting on how easy it is to book their appointments, and we love that. It is also very convenient for our receptionists to learn, and manage the software.

Cons

I wish that there was better management of double-booking services. Usually you don't want this to happen, but especially with hair, there are times when it's appropriate.

Pros

Booker let’s you book appointments and do orders all in one place, it makes history and deposits easily accessible

Cons

Booker crashes a lot and runs slowly sometimes, it makes things very inconvenient and frustrating during those times

If you can find a better price point go for it

Pros

nothing at this point, i came back with high expectations. Have been let down on every level, online chats don't even get back to you which results in loss of time and energy trying to get problem resolved.

Cons

they now currently run two versions in which they claimed would be merged into one, has not happened so basically your paying same as other version with far less features, such as customers being able to join waitlist online, or book two services together in one transaction, very annoying for customers as well as salon.

It is not worth the money, and not customer service, can't get any answer from them.

Cons

It's like you are dealing with a chief who constantly steal your money from your bank account without telling you.

Pros

Better than most softwares that offer similar services. Easy to learn and use. Great for clients and lots of perks.

Cons

There is always little things that can be improved. Some functionality issues when scheduling although nothing major.

I have basically stayed with Booker because of the direct integration with Frederick.

Pros

Ease of use, mobile login is nice, extensive report options and Frederick is everything!!!!!!!!!!!!!!

Cons

Cost seems high, customer service is not excellent (I have had to call with issues where several times I haven’t been given a solution).

Pros

All in one capabilities I liked that it had inventory, booking, and scheduling. The software is very useful.

Cons

The online booking was too complicated and the url was much too long. After 4 months of paying I could not get one booking.

Pros

The system is Easy to use for customers and employees. It Covers many of the things your would expect from a booking app.

Cons

I dislike how often it freezes. the system seems to have a problem at least a couple times a month.

Booker version 2 is no good! Aweful software, I would never recommend this!

Pros

It’s base off a browser instead of your hard drive. There’s nothing else positive to say about this product.

Cons

You cannot switch to version 1 from version 2.
Plenty of open tickets, so bad that you manually have to do your own payroll because the point of sale credit card machine they tell you to get doesn’t communicate well with the booker software.
The point of sale credit card machine that they say only works with booker version 2 doesn’t communicate well together.
Make sure your internet is fast and have good frequency.
Customer service is no help.
I have had booker for 8 months and they still have not fixed these important problems.

Appreciate your support both online and over the phone.

Pros

Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts.

Cons

Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion.

I highly recommend.

Pros

Booker has excellent customer support.... I've been with them for 3 years now and no matter what the problem I always receive courteous efficient friendly service . They resolve my issues and patiently answer all my questions. ...

Cons

They are often busy & hard to reach a rep during peak hours. M-F 9-5pm. I can not say that there is any product I have not thoroughly enjoyed.

Pros

Provides tools & reports for effective inventory, financial and customer management. Clients love the fact they can book online and receive appointment reminders.

Cons

Unavailability for chipreader software for older version, but Booker has provided reassurance they are currently working on a solution.

Thank you for keeping up the improvements, please continue to add the features and functionality that your competitors are working on in this space.

Pros

Booker does a fantastic job of combining many useful products into one very useful platform! My business could not function without the scheduling, customer management, transaction processing, marketing, and communication features that are all part of one very user friendly application. Every day my business relies on Booker for smooth and efficient operation.

Cons

I only wish it had the ability to customize it more based on specific industry. There are features that could be added that could add value that would make this application even more compelling.

Pros

Booker makes many of our tasks simple with automation features and a full suite of tools. We are very appreciative of the new feature of integrating Frederick into our suite. The fact that I can create a newsletter and send in less than 30 minutes is amazing. I no longer have to worry about creating and managing email lists for clients. Booker does an outstanding job of tracking sales and giving me real-time feedback. The fact that I can integrate Booker's features directly into my website, Facebook and other platforms is exceptional.

Cons

Scheduling for classes needs to be a simpler process. We have seen issues with clients being able to book if they are members. A client cannot book two spots for their kids (if they have more than one) with a single email address. We have asked for this feature to be worked on.

Pros

Booker is very easy to navigate. I can check in students before class from my mobile, book private clients and reserve space in the fitness center.