Booker Software


 

Booker is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more.

Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments.

Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Booker - Memberships
 
  • Booker - Memberships
    Memberships
  • Booker - Calendar
    Calendar
  • Booker - Calendar with POS
    Calendar with POS
  • Booker - Customer record
    Customer record
  • Booker - Online booking example
    Online booking example
  • Booker - Products
    Products
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

767 Reviews of Booker

 

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Software Advice Reviews (75)
More Reviews (692)

Showing 1-20 of 75

Tina from COPE Center for Colorectal and Pelvic Health
Specialty: Salon/Spa
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Booker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clients like the ease of booking directly, however, wish there was a way to tell when they booked themselves vs me

Cons

Lots of glitches, sometimes can't take payments due to this, difficult to reach customer service representatives

Review Source
 
 

Lauren from Salon
Specialty: Salon/Spa
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Great for my simple small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would highly recommend!

Pros

Easy to figure out, and if I can't, I am in quick contact with support. Has all the functions that I thought I would need for a salon.

Cons

I wish I could change the colors to my specific "pink" where clients book appointments. Other than that, it's been great.

Review Source
 
 

Jackeline from Andaman Spa
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

The customer service experience has been the worse

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

stinks!!! BIG TIME worse mistake of my life!

Pros

Nothing works! I have been setting this up for 2 weeks now and every time I call they tellme something different

Cons

Now I can't switch to another server since I would be confusing my clients more!, this server its so complicated

Review Source
 
 

Tanielle from So Cal Body
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

It is easy to use, WHEN IT WORKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am going to be switching over to something more reliable. I have had it! To many glitches, to many crashes, no one live to speak with!

Pros

It is user friendly. Easy to learn and teach to others. The scheduling is a no brainer. The customers love the text message reminders. they also love the email reminders.

Cons

It always glitches. It is always down. We can not schedule! We can not take a payment. We literally have to operate blind until it comes back up! It has crashed multiple times over the last 2 years ( over 25).
If you want to reach someone, expect an email back in a day or so. Don't bother "chatting" you will be waiting for someone to come on forever... only to be disconnected. There is no "live" assistance!

Review Source
 
 

Nadezhda from Nadya's Massage & Bodywork
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Customer service is terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All over a good idea of a company with overall service.

Pros

Easy to manage clientele great to book online user friendly website with junky customer service .....

Cons

Constant issues with system either shutting off or the text not going through. People rely on their text message reminders and if they don't get them they don't come in. This has cost me a lot of money with no shows. Guess I have to go back to paper book and texting everyone by myself in the mornings. The worst part is that every time I send in a complaint it is never the system. It is always Verizon or AT&T or the other carriers. Hello..... hows come i can text them just fine????

Review Source
 
 

Tim from Lather Salon
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Don't do it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Backwards from other systems I've used.

Pros

Easy to do some basic things, doesnt let to know when you are tipping out, splits the tips with every product purchased.

Cons

Tech support is ALWAYS over booked. you can call at 3:00 AM and you will get the same message- We are experiencing higher call volume than normal.
The sales people called a couple times a day before I committed.

Review Source
 
 

Gita from Hotel Management
Specialty: Hospitality
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I liked it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have a spa or salon use this!

Pros

I enjoyed it while we had a Spa in our hotel but after that I didn't really think it was that necessary to have

Review Source
 
 

Jacob from Blue Daisy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Booker is great for our Salon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love booker, and so do our guests. They are always commenting on how easy it is to book their appointments, and we love that. It is also very convenient for our receptionists to learn, and manage the software.

Cons

I wish that there was better management of double-booking services. Usually you don't want this to happen, but especially with hair, there are times when it's appropriate.

Review Source
 
 

Beth from Deka Lash
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great scheduling tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Booker let’s you book appointments and do orders all in one place, it makes history and deposits easily accessible

Cons

Booker crashes a lot and runs slowly sometimes, it makes things very inconvenient and frustrating during those times

Review Source
 
 

Kimberly from the nail spa
Specialty: Salon/Spa
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Overpriced for what you get

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you can find a better price point go for it

Pros

nothing at this point, i came back with high expectations. Have been let down on every level, online chats don't even get back to you which results in loss of time and energy trying to get problem resolved.

Cons

they now currently run two versions in which they claimed would be merged into one, has not happened so basically your paying same as other version with far less features, such as customers being able to join waitlist online, or book two services together in one transaction, very annoying for customers as well as salon.

Review Source
 
 

Ping from Lava Bene
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

the charges and fees are not what they told you when you signed up. No explanation on all the fees and charges. The bank statement does not agree with the monthly statement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is not worth the money, and not customer service, can't get any answer from them.

Cons

It's like you are dealing with a chief who constantly steal your money from your bank account without telling you.

Review Source
 
 

Candace from CCL Skincare
Specialty: Hospitality
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good product for what it offers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Better than most softwares that offer similar services. Easy to learn and use. Great for clients and lots of perks.

Cons

There is always little things that can be improved. Some functionality issues when scheduling although nothing major.

Review Source
 
 

Corinne from Salotto Salon ' Blowdry Lounge
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

It works, mostly. But there are definitely flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have basically stayed with Booker because of the direct integration with Frederick.

Pros

Ease of use, mobile login is nice, extensive report options and Frederick is everything!!!!!!!!!!!!!!

Cons

Cost seems high, customer service is not excellent (I have had to call with issues where several times I haven’t been given a solution).

Review Source
 
 

Chris from Hair Market
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Horrible experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All in one capabilities I liked that it had inventory, booking, and scheduling. The software is very useful.

Cons

The online booking was too complicated and the url was much too long. After 4 months of paying I could not get one booking.

Review Source
 
 

Atika from Studio Blo
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

It’s practical and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system is Easy to use for customers and employees. It Covers many of the things your would expect from a booking app.

Cons

I dislike how often it freezes. the system seems to have a problem at least a couple times a month.

Review Source
 
 

Nicole from Davida Salon
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Booker version 2 has a lot of bugs...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Booker version 2 is no good! Aweful software, I would never recommend this!

Pros

It’s base off a browser instead of your hard drive. There’s nothing else positive to say about this product.

Cons

You cannot switch to version 1 from version 2.
Plenty of open tickets, so bad that you manually have to do your own payroll because the point of sale credit card machine they tell you to get doesn’t communicate well with the booker software.
The point of sale credit card machine that they say only works with booker version 2 doesn’t communicate well together.
Make sure your internet is fast and have good frequency.
Customer service is no help.
I have had booker for 8 months and they still have not fixed these important problems.

Review Source
 
 

Trudy from Derby Derm
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Booker for appointments is Great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appreciate your support both online and over the phone.

Pros

Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts.

Cons

Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion.

Review Source
 
 

Karma from Karma's Healing Arts LLC
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend.

Pros

Booker has excellent customer support.... I've been with them for 3 years now and no matter what the problem I always receive courteous efficient friendly service . They resolve my issues and patiently answer all my questions. ...

Cons

They are often busy & hard to reach a rep during peak hours. M-F 9-5pm. I can not say that there is any product I have not thoroughly enjoyed.

Review Source
 
 

Keisha from Pure Elegance Salon & Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Salon owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Provides tools & reports for effective inventory, financial and customer management. Clients love the fact they can book online and receive appointment reminders.

Cons

Unavailability for chipreader software for older version, but Booker has provided reassurance they are currently working on a solution.

Review Source
 
 

Ari from Strong and Mobile
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

My business depends on Booker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you for keeping up the improvements, please continue to add the features and functionality that your competitors are working on in this space.

Pros

Booker does a fantastic job of combining many useful products into one very useful platform! My business could not function without the scheduling, customer management, transaction processing, marketing, and communication features that are all part of one very user friendly application. Every day my business relies on Booker for smooth and efficient operation.

Cons

I only wish it had the ability to customize it more based on specific industry. There are features that could be added that could add value that would make this application even more compelling.

Review Source
 
 
 
Showing 1-20 of 692


July 2018

July 2018

Great saloon system for multiple locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great system that offers a free trial, you should definitely give it a shot, it will support multiple locations, appointments even online payments.

Cons

The system is very easy to setup, but customer support could be a little better, specially since the user is most likely not good with computers.

Review Source: Capterra
 

Marion from Natural Balance
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Quick and clear

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It runs our clinic without a costly receptionist

Pros

You can see the clinics overall movements all at once, not just my schedule and if someone is booking it appears. Nice

Cons

The app sizing for hour slots isn't as great. When booking out time its hard to be accurate. I've made mistakes se eral times

Review Source: Capterra
 

Ana Karina from Pancita's Pregnancy Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-The versatility
-Its very stylish
-Very easy to use
-It has a lot of options for your company in order to please the costumer

Cons

-Horrible costumer service, getting in the phone with them is basically impossible
-The software freezes a lot.

Review Source: Capterra
 


June 2018

June 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

at least it is updated with the functions in terms of booking appointments, emails and payroll details

Cons

This app is outdated and too expensive for what you get from requiring several steps to complete simple basic tasks

Review Source: Capterra
 


June 2018

June 2018

there are better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Admin backend is solid and reliable. Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service

Cons

does not allow certain booking options (CF2) this forces you to send clients to a third-party website to arrange appointments get used to what Booker seems to be long-term

Review Source: Capterra
 


June 2018

June 2018

It's generally good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to set up and schedule easy to teach new people how to track the use of the payroll room and other functions

Cons

Poor support the software could receive some updates to improve the ease of use and I have to cancel an appointment instead of just adjust it

Review Source: Capterra
 

Veronica from Wall Street English

June 2018

June 2018

Amazing Software and experience to book and make your company more organized and great for customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing benefits and booking appointments.

Pros

Its a great way to improve your schedule and make your company profitable and user friendly, making appointments its very easy.

Cons

Its not easy getting reports and information about your clients or profit, to be honest its not as user friendly as you migth think to get reports.

Review Source: Capterra
 


June 2018

June 2018

Booker has almost everything a practice or spa needs. Unfortunately they are now owned by MindBody.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy booking, and has improved over the years
Backend booking/rebooking is quick
Lots of customization with system settings
Little downtime, but recently some issues with payments and texts (MindBody taking over?)
Easy scheduling of employees
Integrates well with hireFrederick.com

Cons

Owned by MindBody. I ran from MindBody years ago, and now they bought Booker...
New pricing tiers available on July 1st, 2018, but currently secret?
Cost for API access is extremely high, must be on the top tier.
MailChimp limited on API which forces use with HireFrederick

Review Source: Capterra
 

Layleth from Pancita's Pregnancy Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Fantastic experience, the software is amazing, Its very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The sofware helped our business in a great way, it has helped us expand our business that are great for small studios.

Pros

the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.

Cons

It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.

Review Source: Capterra
 

Alicia from Telligen

June 2018

June 2018

Very nice software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software makes scheduling very easy. Since it is online, everything is stored in one location.

Cons

It can take time to learn the program. There is a learning curve to the process and it can be frustrating.

Review Source: Capterra
 


May 2018

May 2018

Please do not purchase Booker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Booker was a good software for the first few months but has been nothing short of a nightmare for the past 2 years. Promise after promise to improve the platform and engineering reasonable redundancy and diversity have all been unfulfilled. If you decide to use Booker, I promise you will experience long outages (sometimes over 2 hours). If you visit the Booker Status Page the day after an outage, it will be as if it never happened. Poof!

Cons

Booker has not changed or improved since the acquisition by MindBody. My guess is that it will take them months/years to undo the mess created. I feel for the Booker Customer Support team having to make their best efforts to support clients when they often have no clue what the root cause of an outage or system issues is.

Review Source: Capterra
 


May 2018

May 2018

Has basic functionality with some glitches in performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Basic Online Scheduling for Clients

Pros

It has the basic functionality of online booking, sending clients text and email reminders and tracking employee time.

Cons

The thing i like least about this software is that it is very unstable. It is often "down". We decided not to go long term with this software for this reason.

Review Source: Capterra
 

John from RhoyalDecadence

May 2018

May 2018

All salons need this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, easy to set up, keeps stylist organized and keeps a salon running smoothly and efficiently.

Cons

No cons at all. Its truly worth the investment and the time it takes to set it up. As an owner, it is exactly what you need for organization and growth.

Review Source: Capterra
 


May 2018

May 2018

Booker does cover many bases and does so at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can accomplish a solid amount of marketing tasks from directly within Booker. Overall, I appreciated these easy email blast features.

Cons

Unexpected performance issues, requiring a communication with company. Sometimes good, sometimes not so good.

Review Source: Capterra
 

Alaina from True rest float spa

May 2018

May 2018

Pretty easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to understand and use. I would say that it is very user friendly. If you don't know something, it's not hard to figure out.

Cons

The system does seem to go down pretty frequently. It also will run very slow from time to time and that can be frustrating.

Review Source: Capterra
 

Serah from Pier South Resort.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Simple to learn & understand. A few missing pieces for ease of booking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of booking.

Pros

The simplicity.
I wasn't formally trained, because I prefer to learn hands on & watch the training videos etc. I was fully trained in all aspects in less than 2 months. This includes scheduling & product ordering.

Cons

I cannot process spa finder gift cards, nor can I input 2 separate names when booking a couples massage. Two very crucial aspects of booking for a spa.

Review Source: Capterra
 

Daniel from Photography
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Software, Always Improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

Cons

There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

Review Source: GetApp
 


May 2018

May 2018

Great software for a business with employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for any business selling packages (such as a spa) and who has multiple employees.

Cons

The price is a bit too high for me personally, I am a one person shop and I don't need all that it had to offer-yet!

Review Source: Capterra
 


May 2018

May 2018

Loved booking clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My clients used Booker for their appointments and it was so easy to set up and navigate and their clients loved it as well.

Cons

Nothing I can think of. Very functional, easy to use, great customer service and the price was negotiable and right!

Review Source: Capterra
 


May 2018

May 2018

Booker is great for the basics. They make it easy to create appointments!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the basics of the software are easy to use. Training a new employee on how to create appointments, check a guest out or confirm appointments is fairly simple.

Cons

The reporting functionality has been an issue for us. Sometimes you need to run 3 reports just to get the basic information that you are looking for.

Review Source: Capterra