Booker Software


 

The Booker cloud-based platform was designed for service and class-based businesses who want to continue the lines of engagement with clients. It manages the processes for finding new clients, booking appointments, selling services, managing inventory and client retention.

Point of sale (POS) and e-commerce are integrated within Booker. Aside from credit and debit, it also processes mobile payments, so customers can pay for service anywhere. Booker also tracks vendor and product inventory, providing insights about what products staff is using and customers are buying. Automated scheduling and payroll management sync directly with the appointment book.

The Booker marketing network partners with popular websites and consumer apps, offering a way for customers to automatically book appointments. The Booker customer app is completely customizable. It sends reminders about upcoming appointments, has map integration and promotes engagement through Facebook, Twitter and other social media sites.

 

Booker - Memberships
 
  • Booker - Memberships
    Memberships
  • Booker - Calendar
    Calendar
  • Booker - Calendar with POS
    Calendar with POS
  • Booker - Customer record
    Customer record
  • Booker - Online booking example
    Online booking example
  • Booker - Products
    Products
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

673 Reviews of Booker

 

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Software Advice Reviews (60)
More Reviews (613)

Showing 1-20 of 60

Trudy from Derby Derm
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Booker for appointments is Great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appreciate your support both online and over the phone.

Pros

Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts.

Cons

Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion.

Review Source
 
 

Karma from Karma's Healing Arts LLC
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend.

Pros

Booker has excellent customer support.... I've been with them for 3 years now and no matter what the problem I always receive courteous efficient friendly service . They resolve my issues and patiently answer all my questions. ...

Cons

They are often busy & hard to reach a rep during peak hours. M-F 9-5pm. I can not say that there is any product I have not thoroughly enjoyed.

Review Source
 
 

Keisha from Pure Elegance Salon & Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Salon owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Provides tools & reports for effective inventory, financial and customer management. Clients love the fact they can book online and receive appointment reminders.

Cons

Unavailability for chipreader software for older version, but Booker has provided reassurance they are currently working on a solution.

Review Source
 
 

Ari from Strong and Mobile
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

My business depends on Booker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you for keeping up the improvements, please continue to add the features and functionality that your competitors are working on in this space.

Pros

Booker does a fantastic job of combining many useful products into one very useful platform! My business could not function without the scheduling, customer management, transaction processing, marketing, and communication features that are all part of one very user friendly application. Every day my business relies on Booker for smooth and efficient operation.

Cons

I only wish it had the ability to customize it more based on specific industry. There are features that could be added that could add value that would make this application even more compelling.

Review Source
 
 

Beth from Deka Lash
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easier than other booking softwares

Pros

Easy to use, quick maneuvering, easily eligible, customizable, everything is in one place - don’t have to spend a lot of time looking for things

Cons

Crashes rather often, hard to do things “they don’t allow” - “errors” are easy to make, even if you mean to do them

Review Source
 
 

randy from triumph kids
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Booker brings ease of use to our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Booker makes many of our tasks simple with automation features and a full suite of tools. We are very appreciative of the new feature of integrating Frederick into our suite. The fact that I can create a newsletter and send in less than 30 minutes is amazing. I no longer have to worry about creating and managing email lists for clients. Booker does an outstanding job of tracking sales and giving me real-time feedback. The fact that I can integrate Booker's features directly into my website, Facebook and other platforms is exceptional.

Cons

Scheduling for classes needs to be a simpler process. We have seen issues with clients being able to book if they are members. A client cannot book two spots for their kids (if they have more than one) with a single email address. We have asked for this feature to be worked on.

Review Source
 
 

Julia from Verrado Golf Club/Victory Fitness Center
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Very helpful to Yoga Teacher

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Booker is very easy to navigate. I can check in students before class from my mobile, book private clients and reserve space in the fitness center.

Review Source
 
 

Evelyn from G.E.N.T.'S Enterprises, LLC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Booker is easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used this app at 2 different salons and have enjoyed it since day 1!

Pros

Not too complicated. There's a fix for almost everything. You can be alerted for every appointment made. Customer service is nice and helpful.

Cons

I wouldn't say there are many cons other than SOMETIMES the app times out and refuses to let you log on/ see your appointments. Most of the time it is very temporary though..

Review Source
 
 

Brian from Zen Blend
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great for spas but could be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would love to have a quick call with programmers to give quicks tips to make the online booking system the best by far.

Pros

Books couples massage requiring two therapist (this is a great feature and booker is one of the few that have). Super flexible GC system that allows the service , not the price of the service to show up (very important for spas).

Cons

No mobile options for people to purchase on phones. Also swiper/tablet options requires 5 steps to charge and close (not near as simplified as square). Online booking system is good, but could be vastly improved with one little coding tweak (it bases everything on the start of business day instead of appointments that are already booked, leaving gaps and missed appointments). I could explain this really quickly and booker would be the best by far, because you are the only one's that book couples massage.

Review Source
 
 

Tamara from Tamara Creighton, Holistic Nutrition and Massage Therapy
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Essential for my business, and my clients love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks for asking for my feedback!

Pros

I love that it's a complete system--handling my scheduling, client reminders, special offers, gift certificates, and reporting. And paired with the customer rep, it's an amazing tool for rebooking clients and filling open slots. I also love that the booker team takes our feedback, and continually improves the system. I have recommended booker to many of my cohorts and will continue to do so!

Cons

I've needed customer service a couple of times, and though available and responsive, they often aren't able to help and I am left to figure it out myself. I also wish the training event notices were much smaller and/or didn't cover up the application window. It's annoying when I'm trying to take payment or schedule a client. :-(

Review Source
 
 

Christina from Spa 223
Specialty: Hospitality
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Questions are answered in a timely manner
I love the fact that it's web-based employees enjoy the app

Cons

With all the information it seems pulling together simple reports it's not as easy as it should be although customer service helps out quickly they usually cannot solve my problem

Review Source
 
 

Michelle from Andari Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A great way to keep your business organized and professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hoping someday you can integrate SMS messaging in different countries.

Pros

I love this system overall. It keeps so many parts of my business organized and presents a professional look to all of clients.

Cons

It's frustrating that there still isn't a way to integrate 2 locations. I have one set of staff but 2 different spas. I'd love a way to be able to make appointments for both locations that could keep track of the staff. Currently, I have had to create a "room" in my current system in order to make sure the staff is accounted for and do all the checkouts so as not to affect the accounting in my primary location. Hoping that could be a future add on someday.

Review Source
 
 

Julie from Gainesville Massage Therapy.LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Helps in times of closed hours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is great for when someone can book in the middle of the night for the following day. Clients say it is easy.
So many great features, of which I can grow into.

Cons

Mobile and Desktop versions are not recognized by devices I believe.
I had to have separate link in website because Mobile users were getting Desktop version, and then the font and graphics are too small.
The Mobile version looks nothing like the desktop version. It is confusing.
It is too hard for a non-programing type to get the versions to look good.
POS, working with SubLyme, Integrity, and Trustwave all a major pain in the butt. For a small small business like me, there has to be something more like Square which is where I have gone back to!

Review Source
 
 

Shadow from Healing Connections
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Relatively easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I don't use this much outside of making appointments so I don't get the full experience.

Pros

Easy to set an appointment. I don't use it for anything else. I'm not sure what to say from this point.

Cons

Not always easy to find retail products.

Review Source
 
 

Amber from The Spa at Beaver run
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Perfect for any Spa

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Manage everything from appointments to employees and products. Great for any style of business from personal to resort!

Cons

The only issue I run into being a resort spa is not being able to room charge. Other than that I don't find anything wrong

Review Source
 
 

Laura from Serenity and Massage
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Better than others

Ease-of-use

Functionality

Product Quality

Customer Support

I hope they put the document management settings back on the brand level, so our new employees don't have to log into both locations on different browsers in order to upload documents.

Pros

It is pretty simple to use, and they work on improving it often. We were able to edit our membership even though when I called, they told me it could not be done.

Cons

They have taken some features away that make it very inconvenient. The Brand level is separate from the location levels, so we have to change locations on our screen when we need to do certain things. Also, their customer support is not very good. They prefer you email them, which works in some cases, but most of the time you need more than an email to convey the issue. Second, I have called more than once to find out how to do something, and they were wrong. Last time, I called to see if we could edit our membership to include more than just one service that the benefits could be used for. He told me no, unfortunately I'd have to cancel all of our memberships, make a new one, and then resell all of them. This would take far too long. I did some digging and found the solution on my own, and it was not only possible, but really not that hard. They also update during our open hours. Since we're 6 hours different, it's not surprising but it is very inconvenient to have our system down during that last hour or two of our day.

Review Source
 
 

Jessica from Wired Up Salon
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

It is an easy program with lots of valuable features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use and functionality. Its an easy to learn layout thats simple. There are also lots of features that are awesome for building clientele.

Cons

It goes down quite frequently. Sometimes the amount of information you can add per client is overwhelming.

Review Source
 
 

Alexandra from Therapeutic massage college
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great scheduling program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great program.

Pros

Easy to use. Easy to navigate. The pop up windows for each section make scheduling swift and edficient.

Cons

Notifications and display get screwy sometimes. When trying to fix it, seems not to work.

Review Source
 
 

Bernie from Kings crown
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good experience but room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it's a good system, but there are a number of software bugs & glitches that can be very frustrating. Also- understand that the system will sometimes go down- it would be helpful to be able to locally download he system so when it does the business is not at a stand still

Pros

Could based soft ware system so I can access it anywhere. Very easy to use , intuitive, easy to train to

Cons

The system sometimes goes down, it has a number of bugs that hinder the use and can be very frustrating (e.g. Customer names don't automatically come up all the time). When the system goes down there is no back up so we can't even see the schedule and expect our clients.

Review Source
 
 

Brittany from Studio B Hair Salon
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I already knew how to use the system when I went to open my own place. It was also easy to use if I hadn't already known the system

Cons

The fact that if I don't use it for a while during the day I have to log back in. Other wise nothing bad has happened haha

Review Source
 
 
 
Showing 1-20 of 613

Shirley from Lotus Aum LLC

November 2017

November 2017

They have 2 versions. They refused to let me switch to the version that would better suit my busines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None really. Nothing that I couldn't have gotten anywhere else.

Pros

The only thing that I did not have issues with was the training. The trainers are knowledgeable and very patient with trainees. The training is good, everything else (like meeting a business' needs, or customer support) not so much.

Cons

They have 2 versions. The older one will allow scheduling classes AND personal services AND do retail - perfect for my business! We do all of that! BUT... they assigned me to the newer version which will not allow scheduling of classes. More than half my business cannot be scheduled with this version... AND they refused to let me switch to the other version (even though that one is perfect & this one is useless to me). Now I need to shop for another scheduling software.

Review Source: Capterra
 

Stephanie from social media
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good, could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to use! There are many different ways to check clients in and out plus there are MANY different great resources that the software has to offer.

Cons

I don't like the software issues that we have each month. many technicians have issues with the Mobile App or we have issues with our clients receiving emails/ booking appointments.

Review Source: Capterra
 

Jamie from Oasis Healing Arts

November 2017

November 2017

Great experience using Booker for my wellness center, user friendly, great features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer details section, pop up notifications upon booking or check-in; email and SMS reminders to clients

Cons

defaults to home address when inputting phone number; no field to input middle name to distinguish between clients who might have the exact same first and last name; default categories for products don't quite fit our needs as a natural healthcare / wellness center.

Review Source: Capterra
 

Brad from Tandem Marriage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.

Pros

Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

Cons

Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

Review Source: GetApp
 

Paula from Vital
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Good overall user interface, ease of use and navigation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of offering online scheduling, client appointment reminders, and cancellations

Pros

I like the ability to offer clients online scheduling, reminder emails to confirm appointments, cancel appointments, schedule multiple appointments at once, and schedule couple's massages

Cons

Names do not populate easily of repeat clients, does not offer the ability to offer different pricing for the same services by different therapist

Review Source: Capterra
 

Danielle from Spa la Vie
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love this scheduling system. easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Schedule appointments, sell products, take payments

Pros

Accessible from my phone, tablet or laptop. Easy to add new services or products. Gives detailed reports for just about everything to help run my business.

Cons

Options for membership or loyalty programs are additional upgrades. Would be nice to be included with monthly subscription.

Review Source: Capterra
 

sophia from spa sophia
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I've tried so hard to make this software work and it just fails me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

like all online booking systems its super beneficial to give clients the option to schedule on their own time

Pros

I like that it is at least up to speed with the functions such as mindbody in terms of booking appointments, automated emails and payroll reports

Cons

I have researched and spoken with over 8 diff booking systems. I am writing this review because I wish there were more reviews out there when I was looking. The most important thing is do your research before you choose because all of them make it very hard to leave once all your data is in there. The customer service with booker is just HORRIBLE and to me when you are learning a new system and running your entire business from it there it really takes priority. It is also always having random glitches try explaining that to your frustrated clientele. Honesty it has hurt my business. BUT even that would be excusable if I could actually speak to someone about it. They are often unavailable for help and when they aren't there and you try to look online you have to have a separate log in for a support window! That to me is ridiculous mostly because this log in often doesn't work and then you have no way of retrieving it because you need to 'contact customer service' but there is no customer service so work/business is put on hold! As a business owner this costs me. Again you hope this doesn't happen when you have a client sitting in front of you waiting for help. But what do they suggest? send an email with your question and get .. no not a person.. but an email 24 hrs later if you are lucky...

Review Source: Capterra
 

Ezralea from Mountainside Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Booker is always taking stride to improve and evolve systems to create ease and functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use.
We run multiple locations. Being moblie friendly and able to book from anywhere helps us be able to grow.

I am a return customer. I've used booker in the past. We stepped away and are coming back cause the others where not fitting our needs.

Cons

V2 does not have the on line store set up for product purchases. It is not fully built out to the structures of V1. But I was promised by the end of the year.

Your preferred merchant ... not sure I'm finding their value. The sales guy said they would be sooo much lower than Square. But I'm needing to jump through hoops to get the data from first data.

Review Source: Capterra
 

Rose from Massage Addict
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

For a lack of better words it does work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because it is not easy to use it did require me to think more and thinknoutside the box.

Pros

There are not many pros for this software/product. The only pro is that on a very basic level it works and you can get by using it.

Cons

There are far too many cons for this software/product so I will keep it simple and to the point. Its slow, it randomly crashes, has too many updates and notifications regarding updates. Its not easy to use and most features make little to no sense.

Review Source: Capterra
 

Kiana from LunchBOX Wax

August 2017

August 2017

Everything works fairly fine, unless there are glitches in the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is very easy to use and teach people how to use it. Also all of the features that it has, makes it easy to book clients.

Cons

When clients try to book online through Booker, it sometimes does not put them on the books, or the slot is already filled and we will get double booked.

Review Source: Capterra
 

Carolyn from Vivo Spa Salon
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I started with Booker a short time ago and learned it's functionality really quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me keep track of what is going on at the salon in Florida while I live in Michigan

Pros

How easy it is to pick up. Some software packages have too many intricate parts that you need a lot of training to figure out

Cons

Some of the reports appear to be duplicative - I do like the fact that if you point out situations to make them better - Booker listens to you

Review Source: Capterra
 

Denise from Muscles-N-Motion Therapeutic Massage
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Booker has been a life changer for me and my Therapeutic Massage Practice.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

The ease and functionality for my clients to have my app on their phone for scheduling wherever they are, no matter what time of day or night it is. It's also a reminder for them to schedule when they see my app At a glance! The reminder notifications allows me to focus on servicing my clients instead of scheduling appts, and making confirmations calls every day.

Pros

I love the way Booker works directly with my web page. My clients and potential clients can book right from my web site, purchase gift certificates from the comfort of their homes or offices, and print them or email them right from their computer without having to come to my office. I am often in service with a client and don't have a lot of time to answer or return calls during my work day let alone meet people to hand deliver gift certificates. I don't have a receptionist or assistant to assist in these matters. I love the fact that I have my very own App to give to my clients so they can save ME to their phones and book on line any time of the day or night, without having to try to find me first. I'm just a click away. The best part is that after you set up your booker to work with your website, it just makes scheduling my clients appts soooo much easier. They get an email notification with Appt details and directions. Then an appt reminder 24 hrs before their Appt so they can click the confirm button, so I don't have to make confirmation calls the day before, then a text reminder notification 3 hours before their Appt which cuts down on no shows, and late cancellations. I love it!!

Cons

I have 2 locations and Booker does not have a place to differentiate either location. So when my clients book on line, there is no way of telling them which days I am at one location and which days I am at the other. So when they are looking at my open appts, they don't know which location they are booking for. This kind of takes my 5 star Status and brings it down to a 3 because this causes my clients much confusion when trying to book, and me soooo much stress, because what good is it if I always have to call them anyway when they are trying to schedule on line?? This defeats the whole purpose of online scheduling. This needs to be fixed and upgraded. Another thing. The mobile app is limited to its back of the house functionality. It's very easy to schedule appts, but looking up Gift Certificate numbers and entering them for payment after a client redeems them is time consuming and not user friendly. I also wish I had Email/ text Marketing built in so I could send my clients daily, weekly and monthly specials. There are days that I would love to send out a quick text telling my clients what time slots I have available. This would be soooooo easy since all of their contact info is already in the system. I would also like to see yearly reports and just imagine how great it would be if the accounting software was built right in! All in one place! Now that would make Booker the leader in the industry!

Review Source: Capterra
 

JENNIFER from BALANCED SKINCARE & MASSAGE
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Pretty good, need a more affordable tier for solo practitioners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general I already covered the benefits....but one thing I forgot to complain about is the difficulty in moving a client with multiple treatments!!! I may have a client booked for 3-4 treatments lasting 2-3 hours, and say the opportunity comes up for them to come in an hour earlier. I can't just move the whole appt up! I have to edit each item one by one, updating the appt after each adjustment!!! or just cancel the whole damned-able thing and reenter it?!

Pros

Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed.

Cons

Problems with SPEED this past year! Especially if you are in minimum itier. I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program. It doesn't have as much capability as booker, I think I wouldn't be able to sell products online, etc., but that's not something I use very much anyway.

Review Source: Capterra
 

Amber from Picture of Health Chiropractic & Nutrition

August 2017

August 2017

Easy to set up and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to train new staff in how to use the system. It makes sense in how you process appointments and collect for services. Good inventory management system.

Cons

It will not process returns for products purchased. It does not close out a gift certificate once it is used fully.

Review Source: Capterra
 

Johnny from Fellow Barber

August 2017

August 2017

Booker has always been bug-ridden. It works most of the time but when it doesn't, it's bad.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think the calendar layout is good and clear. I like the right-click options list and appreciate that it covers most client/user needs.

Cons

The fact that when you are ringing up someone with Clover, the lag between both sides during the few stages of processing is sometimes very tedious. Somewhat related: Entering in multiples of any item takes way to long since you must enter them separately.

Review Source: Capterra
 

jonell from Simply Relax Massage
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

most days good some days its worthless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Email and text reminders, series and packages, the link features to use in my own marketing products.

Cons

Have to make sure to use correct web browers, font changes or color feature in SOAP note section. Alot of down time, the app is really basic.
Would like weekly email software (constantcontact) and text message marketing to be added to the plans without costing extra.

Review Source: Capterra
 

Robert from Harmony Music House
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Well organized software to run a busy schedule!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A much more organized business system and schedule.

Pros

I love how the software is able to tie so many different factors into one system, customers-credit cards-scheduling. Employees-schedules-payroll and more...

Cons

I wish that the notifications were a bit more customizable. I also wish that the software was a bit more intuitive regarding repeating series and the rooms that the appointments are placed in, but I'm not sure if that is a possibility.

Review Source: Capterra
 

Stephane from Spaw Pet Grooming

August 2017

August 2017

Not the best system for grooming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a good system to start up with.

Pros

Appointment Calendar is easy to read, Booking online feature is helpful. There isn't much more I can say.

Cons

Wish it could search by animal's name.
It seems to go offline frequently. Not user friendly, and unreliable.

Review Source: Capterra
 

Amber from UpZen Health
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent! A very dependable system and top notch customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many more return clients because of the convenience of the online scheduling feature. Also, a more efficient working team because the system is so easy to learn and understand.

Pros

This system is very easy to use, for both myself, my co-workers and our clients. My clients love the convenience of being able to book their own appointments online.

Cons

Every now and then the system will be unavailable when I am needing to access it to check a customer out, but the issue is always quickly resolved and doesn't cause too much inconvenience.

Review Source: Capterra
 

Kelsey from Blown Away Salon & Spa

August 2017

August 2017

The best system we have used, and we have been through 3 others!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, functionable. All of our staff caught on very quickly, adjusting the schedule is the best part! No headaches.

Cons

Not being able to set up notifications per stylist for each item according to what they want for their own clients. (Cancellations, bookings, etc) not everyone wants them, but those that do only want their clients and not everyone elses.

Review Source: Capterra