Booker

RATING:

4.1

(969)

About Booker

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more. Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments. Additionally, Booker offers customer relationship management (CRM) capabi...

Booker Pricing

Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Starting price: 

$129.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Booker Memberships
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Booker Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Booker

1 - 5 of 960 Reviews

Marissa

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed March 2022

I wish there was something better out there.

User Profile

Tanisha

Verified reviewer

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Perfect for businesses

PROS

It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today.

CONS

Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes.

Jasmine

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2022

Booker is great for a beauty service provider who is starting out

I was happy with system. It helped keep my business organized

PROS

I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy

CONS

It wasn’t as advanced as other booking systems but was worth the monthly price

Reason for choosing Booker

It had online booking

Reasons for switching to Booker

Meevo was too new and had too many technical problems

Katherine

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

FUNCTIONALITY

2

Reviewed October 2023

drives me to tears on the regular

It's hard to argue that it's not nice to have an all-in-one, web-based software that truly does do everything. The problem is that everything it does, it does poorly. It's impossible to teach to new staff, the bugs are frustrating, and the server downtime is unacceptable.

PROS

Booker is truly all-in-one, it manages employee schedules, hours, bookings, online bookings, services, products, retail management, and point-of-sale.

CONS

Booker is full of the most confusing bugs (which are never fixed eg. finding the next available appointment auto-fills the last viewed client, you can't add products to $0 services booked online), the servers go down regularly, the mobile app is terrible, the integration with our payment processor is shoddy, is extremely difficult to learn, has a lack of functionalities that are just bizarre (eg. impossible to mark doctor services as non-tippable, adding notes to client tickets, changing the names of service subcategories). Customer service is responsive, but unable to help in any concrete way. I use this software for 8 hours a day, 6 days a week and I despise it utterly.

Reasons for switching to Booker

unknown

Sydney

Cosmetics, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Very efficient for our salon

Great and we will continue to use it for our salon

PROS

Everything is easily accessible, can have multiple accounts for managers and staff

CONS

Sometimes the system glitches or CC/cash amounts aren’t matching up with the POS system at the end of the work day.

Reasons for switching to Booker

Booker has easier ways to track incomes and add clients credit card info