Booker Software


 

The Booker cloud-based platform was designed for service and class-based businesses who want to continue the lines of engagement with clients. It manages the processes for finding new clients, booking appointments, selling services, managing inventory and client retention.

Point of sale (POS) and e-commerce are integrated within Booker. Aside from credit and debit, it also processes mobile payments, so customers can pay for service anywhere. Booker also tracks vendor and product inventory, providing insights about what products staff is using and customers are buying. Automated scheduling and payroll management sync directly with the appointment book.

The Booker marketing network partners with popular websites and consumer apps, offering a way for customers to automatically book appointments. The Booker customer app is completely customizable. It sends reminders about upcoming appointments, has map integration and promotes engagement through Facebook, Twitter and other social media sites.

 

Booker - Memberships
 
  • Booker - Memberships
    Memberships
  • Booker - Calendar
    Calendar
  • Booker - Calendar with POS
    Calendar with POS
  • Booker - Customer record
    Customer record
  • Booker - Online booking example
    Online booking example
  • Booker - Products
    Products
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

691 Reviews of Booker

 

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Software Advice Reviews (63)
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Showing 1-20 of 63

Chris from Hair Market
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Horrible experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All in one capabilities I liked that it had inventory, booking, and scheduling. The software is very useful.

Cons

The online booking was too complicated and the url was much too long. After 4 months of paying I could not get one booking.

Review Source
 
 

Atika from Studio Blo
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

It’s practical and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system is Easy to use for customers and employees. It Covers many of the things your would expect from a booking app.

Cons

I dislike how often it freezes. the system seems to have a problem at least a couple times a month.

Review Source
 
 

Nicole from Davida Salon
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Booker version 2 has a lot of bugs...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Booker version 2 is no good! Aweful software, I would never recommend this!

Pros

It’s base off a browser instead of your hard drive. There’s nothing else positive to say about this product.

Cons

You cannot switch to version 1 from version 2.
Plenty of open tickets, so bad that you manually have to do your own payroll because the point of sale credit card machine they tell you to get doesn’t communicate well with the booker software.
The point of sale credit card machine that they say only works with booker version 2 doesn’t communicate well together.
Make sure your internet is fast and have good frequency.
Customer service is no help.
I have had booker for 8 months and they still have not fixed these important problems.

Review Source
 
 

Trudy from Derby Derm
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Booker for appointments is Great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Appreciate your support both online and over the phone.

Pros

Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts.

Cons

Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion.

Review Source
 
 

Karma from Karma's Healing Arts LLC
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend.

Pros

Booker has excellent customer support.... I've been with them for 3 years now and no matter what the problem I always receive courteous efficient friendly service . They resolve my issues and patiently answer all my questions. ...

Cons

They are often busy & hard to reach a rep during peak hours. M-F 9-5pm. I can not say that there is any product I have not thoroughly enjoyed.

Review Source
 
 

Keisha from Pure Elegance Salon & Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Salon owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Provides tools & reports for effective inventory, financial and customer management. Clients love the fact they can book online and receive appointment reminders.

Cons

Unavailability for chipreader software for older version, but Booker has provided reassurance they are currently working on a solution.

Review Source
 
 

Ari from Strong and Mobile
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

My business depends on Booker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you for keeping up the improvements, please continue to add the features and functionality that your competitors are working on in this space.

Pros

Booker does a fantastic job of combining many useful products into one very useful platform! My business could not function without the scheduling, customer management, transaction processing, marketing, and communication features that are all part of one very user friendly application. Every day my business relies on Booker for smooth and efficient operation.

Cons

I only wish it had the ability to customize it more based on specific industry. There are features that could be added that could add value that would make this application even more compelling.

Review Source
 
 

Beth from Deka Lash
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easier than other booking softwares

Pros

Easy to use, quick maneuvering, easily eligible, customizable, everything is in one place - don’t have to spend a lot of time looking for things

Cons

Crashes rather often, hard to do things “they don’t allow” - “errors” are easy to make, even if you mean to do them

Review Source
 
 

randy from triumph kids
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Booker brings ease of use to our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Booker makes many of our tasks simple with automation features and a full suite of tools. We are very appreciative of the new feature of integrating Frederick into our suite. The fact that I can create a newsletter and send in less than 30 minutes is amazing. I no longer have to worry about creating and managing email lists for clients. Booker does an outstanding job of tracking sales and giving me real-time feedback. The fact that I can integrate Booker's features directly into my website, Facebook and other platforms is exceptional.

Cons

Scheduling for classes needs to be a simpler process. We have seen issues with clients being able to book if they are members. A client cannot book two spots for their kids (if they have more than one) with a single email address. We have asked for this feature to be worked on.

Review Source
 
 

Julia from Verrado Golf Club/Victory Fitness Center
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Very helpful to Yoga Teacher

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Booker is very easy to navigate. I can check in students before class from my mobile, book private clients and reserve space in the fitness center.

Review Source
 
 

from
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Booker is easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used this app at 2 different salons and have enjoyed it since day 1!

Pros

Not too complicated. There's a fix for almost everything. You can be alerted for every appointment made. Customer service is nice and helpful.

Cons

I wouldn't say there are many cons other than SOMETIMES the app times out and refuses to let you log on/ see your appointments. Most of the time it is very temporary though..

Review Source
 
 

Brian from Zen Blend
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great for spas but could be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would love to have a quick call with programmers to give quicks tips to make the online booking system the best by far.

Pros

Books couples massage requiring two therapist (this is a great feature and booker is one of the few that have). Super flexible GC system that allows the service , not the price of the service to show up (very important for spas).

Cons

No mobile options for people to purchase on phones. Also swiper/tablet options requires 5 steps to charge and close (not near as simplified as square). Online booking system is good, but could be vastly improved with one little coding tweak (it bases everything on the start of business day instead of appointments that are already booked, leaving gaps and missed appointments). I could explain this really quickly and booker would be the best by far, because you are the only one's that book couples massage.

Review Source
 
 

Tamara from Tamara Creighton, Holistic Nutrition and Massage Therapy
Specialty: Medical
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Essential for my business, and my clients love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thanks for asking for my feedback!

Pros

I love that it's a complete system--handling my scheduling, client reminders, special offers, gift certificates, and reporting. And paired with the customer rep, it's an amazing tool for rebooking clients and filling open slots. I also love that the booker team takes our feedback, and continually improves the system. I have recommended booker to many of my cohorts and will continue to do so!

Cons

I've needed customer service a couple of times, and though available and responsive, they often aren't able to help and I am left to figure it out myself. I also wish the training event notices were much smaller and/or didn't cover up the application window. It's annoying when I'm trying to take payment or schedule a client. :-(

Review Source
 
 

Christina from Spa 223
Specialty: Hospitality
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Questions are answered in a timely manner
I love the fact that it's web-based employees enjoy the app

Cons

With all the information it seems pulling together simple reports it's not as easy as it should be although customer service helps out quickly they usually cannot solve my problem

Review Source
 
 

Michelle from Andari Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

A great way to keep your business organized and professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hoping someday you can integrate SMS messaging in different countries.

Pros

I love this system overall. It keeps so many parts of my business organized and presents a professional look to all of clients.

Cons

It's frustrating that there still isn't a way to integrate 2 locations. I have one set of staff but 2 different spas. I'd love a way to be able to make appointments for both locations that could keep track of the staff. Currently, I have had to create a "room" in my current system in order to make sure the staff is accounted for and do all the checkouts so as not to affect the accounting in my primary location. Hoping that could be a future add on someday.

Review Source
 
 

Julie from Gainesville Massage Therapy.LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Helps in times of closed hours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is great for when someone can book in the middle of the night for the following day. Clients say it is easy.
So many great features, of which I can grow into.

Cons

Mobile and Desktop versions are not recognized by devices I believe.
I had to have separate link in website because Mobile users were getting Desktop version, and then the font and graphics are too small.
The Mobile version looks nothing like the desktop version. It is confusing.
It is too hard for a non-programing type to get the versions to look good.
POS, working with SubLyme, Integrity, and Trustwave all a major pain in the butt. For a small small business like me, there has to be something more like Square which is where I have gone back to!

Review Source
 
 

Shadow from Healing Connections
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Relatively easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I don't use this much outside of making appointments so I don't get the full experience.

Pros

Easy to set an appointment. I don't use it for anything else. I'm not sure what to say from this point.

Cons

Not always easy to find retail products.

Review Source
 
 

Amber from The Spa at Beaver run
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Perfect for any Spa

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Manage everything from appointments to employees and products. Great for any style of business from personal to resort!

Cons

The only issue I run into being a resort spa is not being able to room charge. Other than that I don't find anything wrong

Review Source
 
 

Laura from Serenity and Massage
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Better than others

Ease-of-use

Functionality

Product Quality

Customer Support

I hope they put the document management settings back on the brand level, so our new employees don't have to log into both locations on different browsers in order to upload documents.

Pros

It is pretty simple to use, and they work on improving it often. We were able to edit our membership even though when I called, they told me it could not be done.

Cons

They have taken some features away that make it very inconvenient. The Brand level is separate from the location levels, so we have to change locations on our screen when we need to do certain things. Also, their customer support is not very good. They prefer you email them, which works in some cases, but most of the time you need more than an email to convey the issue. Second, I have called more than once to find out how to do something, and they were wrong. Last time, I called to see if we could edit our membership to include more than just one service that the benefits could be used for. He told me no, unfortunately I'd have to cancel all of our memberships, make a new one, and then resell all of them. This would take far too long. I did some digging and found the solution on my own, and it was not only possible, but really not that hard. They also update during our open hours. Since we're 6 hours different, it's not surprising but it is very inconvenient to have our system down during that last hour or two of our day.

Review Source
 
 

Jessica from Wired Up Salon
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

It is an easy program with lots of valuable features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of use and functionality. Its an easy to learn layout thats simple. There are also lots of features that are awesome for building clientele.

Cons

It goes down quite frequently. Sometimes the amount of information you can add per client is overwhelming.

Review Source
 
 
 
Showing 1-20 of 628

Eric from The Spa at Valdoro Mountain Lodge/ Sol Impressions massage studio
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Used to be good, now stinks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It works, but I need decent customer service.

Pros

Booker works fairly well most of the time, but there are occasional glitches and every once in a while the system will crash, but that seems to have gotten better in time. User friendly and fairly intuitive

Cons

Booker's customer service has gone to hell. It used to be good. You could get someone on the phone who knew what they were doing and they'd solve your problems. A while back they started using a call center in god knows what country and they STINK! It's become impossible to get a hold of anyone who can solve problems. They don't respond to emails, or if they do, it's just an automated response that doesn't really address the issue.

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Eric-
We are sorry that our customer service didn't meet your expectations. We have invested a lot over the years to add more and more self serve options so that customers can get the help they need without necessarily having to speak to someone over the phone. Overall less than 20% of our customers find it necessary to call into our Customer Service team as most are finding their answers through our online help center or through Booker's intuitive design.

We do understand that some customers prefer to speak directly to someone and we continually monitor and train our Customer Service teams to provide the best support possible for when customers do find a need to speak to a live person. Again, we are sorry that we didn't meet your expectations with regards to our live agent support.

-The Booker Team

 

Alexa from Cryology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Best appointment booking program on the market!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, great customer service, a lot of useful features that will help small businesses grow and retain customers.

Cons

I dislike that the program runs through internet. Often times problems occur with our wifi running slow. But I understand the pro's to using it in that people can book online .

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Alexa-
Thank you so much for taking time out of your day to leave such a sterling review for Booker! We're so happy to hear that you are enjoying the features Booker has to offer - most notably the ability to retain customers. :)

We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Silvia from Harmony Eco Spa Boutique

January 2018

January 2018

Great Online service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the online booking and e certificate sales. My staff has the option of viewing their schedule remotely and they also receive notifications of services which helps them know of their appointments. Clients also receive notifications which frees up my time in calling to confirm their appointments.

Cons

What I like least is when there is a glitch in the server and I am not able to book or take payments from guest.

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Silvia -
Thank you so much for taking time to review Booker! We are so happy to hear that you are enjoying the features Booker has to offer! The issues you experienced with the glitch in the server and will be sure to bring this up to the product development team.

We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Paul from Sanctuary Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Horrendous. Terrible Experience. Bad Platform. Bad Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker.

Pros

I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium.

Cons

Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example.

Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity.

You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats.

If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live.

There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist.

You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker.

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Paul,

We're sad to hear about the experience you had during your short time with Booker. This is not the experience we work to deliver, and we are sorry that we couldn¿t deliver something of value to you and your Spa.

If you're still having issues getting a response, please contact support@booker.com and we'll make sure we get back to you ASAP.

Thank you,
- The Booker Team

 

Darryll from Phyzique & Salon Dolcetto

December 2017

December 2017

Great for a very simple business but membership tracking and online booking is lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is fairly simple and calendar driven. Automated credit card processing expecially for memberships is lacking.

Cons

Reporting is primitive. You often have to run and grab data from multiple reports to do simple things like get payroll/commission data. Many reports can't be printed without being chopped up into multiple pieces of paper. Membership tracking and the resetting of benefits isn't automated unless services match payments in a very structured way. Online booking is available and they give you two options. One option is too small to see on mobile and the other option requires registration which causes new clients to bounce off at a high rate. Booker is an old architecture with a front end web interface bolted on to make it look like a cloud option but the hybrid nature is quirky.

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Darryll -
Thank you for taking the time to review Booker. I have taken note of the issues you have been experiencing with membership tracking and reporting and will be sure to bring this up to our product development team.

Again, we truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Kali from Toppers Spa/Salon

December 2017

December 2017

This software offers the basic necessities for us in the spa/salon industry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Visually, it makes processes easy and it is very comprehensive in covering the basics of what we need.

Cons

The reporting functionality needs a serious overhaul. Reports often time out and don't provide the necessary information or is not consistent from page to page. Lots of work to do in this department.

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Kali -
We want to sincerely thank you for your thoughtful review. We're thrilled to hear that you are enjoying Booker's ease of use. We have taken note of the issues you've experienced with the reporting functionality and will bring this up to the development team. We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Amber from Sanctuary Aveda

December 2017

December 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to teach the basics to new hires, the process of adding products or gift certificates to orders is simple

Cons

Specials can challenging to set up, there's no way to apply specials to just the subtotal of an order

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Amber -
We want to sincerely thank you for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Emmy from Sisley Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great software for any beauty industry!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything! From easy booking and checking out to quick and accessible ease of the software, it¿s so easy and helpful especially in any beauty industry

Pros

This software is so easy to use and break down to new trainees! The keys on the side of the screen make it that much easier to learn and get going with your schedule!

Cons

Sometimes it freezes when there is a system update, it can be very inconvenient when you are checking out a client because it'll either freeze or go extremely slow, but it's very rare that this happens so no worries!

Review Source: Capterra

  Response: Booker, Booker Software

Date: January 2018

January 2018

 

Hi Emmy -
We want to sincerely thank you for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Shirley from Lotus Aum LLC

November 2017

November 2017

They have 2 versions. They refused to let me switch to the version that would better suit my busines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None really. Nothing that I couldn't have gotten anywhere else.

Pros

The only thing that I did not have issues with was the training. The trainers are knowledgeable and very patient with trainees. The training is good, everything else (like meeting a business' needs, or customer support) not so much.

Cons

They have 2 versions. The older one will allow scheduling classes AND personal services AND do retail - perfect for my business! We do all of that! BUT... they assigned me to the newer version which will not allow scheduling of classes. More than half my business cannot be scheduled with this version... AND they refused to let me switch to the other version (even though that one is perfect & this one is useless to me). Now I need to shop for another scheduling software.

Review Source: Capterra
 

Stephanie from social media
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good, could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to use! There are many different ways to check clients in and out plus there are MANY different great resources that the software has to offer.

Cons

I don't like the software issues that we have each month. many technicians have issues with the Mobile App or we have issues with our clients receiving emails/ booking appointments.

Review Source: Capterra

  Response: Booker, Booker Software

Date: November 2017

November 2017

 

Hi Stephanie -
First off, we want to thank you so much for your thoughtful review. We're so happy to hear that you are enjoying the features Booker has to offer and its ease of use! We truly value your feedback and your business. If you run into any issues with the mobile app, don't hesitate to reach out to our friendly customer support team at 1.866.966.9798 or you can always send us a private message on our Facebook Company page. :)

Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Jamie from Oasis Healing Arts

November 2017

November 2017

Great experience using Booker for my wellness center, user friendly, great features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer details section, pop up notifications upon booking or check-in; email and SMS reminders to clients

Cons

defaults to home address when inputting phone number; no field to input middle name to distinguish between clients who might have the exact same first and last name; default categories for products don't quite fit our needs as a natural healthcare / wellness center.

Review Source: Capterra

  Response: Booker, Booker Software

Date: November 2017

November 2017

 

Hi Jamie -
We want to sincerely thank you for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Brad from Tandem Marriage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I used to love Booker, but fixes and updates come slowly and customer service is terrible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.

Pros

Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

Cons

Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

Review Source: GetApp
 

Paula from Vital
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Good overall user interface, ease of use and navigation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of offering online scheduling, client appointment reminders, and cancellations

Pros

I like the ability to offer clients online scheduling, reminder emails to confirm appointments, cancel appointments, schedule multiple appointments at once, and schedule couple's massages

Cons

Names do not populate easily of repeat clients, does not offer the ability to offer different pricing for the same services by different therapist

Review Source: Capterra

  Response: Booker, Booker Software

Date: November 2017

November 2017

 

Hi Paula-
Thank you so much for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Elijah from non-profit agency

October 2017

October 2017

Useful tool for spa booking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to store client information and make notes is very helpful. It allows therapists create a more personalized experience for clients

Cons

It crashes and can sometimes be quite slow. We have experienced issues with the schedule resetting and having to re enter information.

Review Source: Capterra
 

Danielle from Spa la Vie
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love this scheduling system. easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Schedule appointments, sell products, take payments

Pros

Accessible from my phone, tablet or laptop. Easy to add new services or products. Gives detailed reports for just about everything to help run my business.

Cons

Options for membership or loyalty programs are additional upgrades. Would be nice to be included with monthly subscription.

Review Source: Capterra

  Response: Booker, Booker Software

Date: October 2017

October 2017

 

Hi Danielle -
Thank you so much for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

sophia from spa sophia
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I've tried so hard to make this software work and it just fails me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

like all online booking systems its super beneficial to give clients the option to schedule on their own time

Pros

I like that it is at least up to speed with the functions such as mindbody in terms of booking appointments, automated emails and payroll reports

Cons

I have researched and spoken with over 8 diff booking systems. I am writing this review because I wish there were more reviews out there when I was looking. The most important thing is do your research before you choose because all of them make it very hard to leave once all your data is in there. The customer service with booker is just HORRIBLE and to me when you are learning a new system and running your entire business from it there it really takes priority. It is also always having random glitches try explaining that to your frustrated clientele. Honesty it has hurt my business. BUT even that would be excusable if I could actually speak to someone about it. They are often unavailable for help and when they aren't there and you try to look online you have to have a separate log in for a support window! That to me is ridiculous mostly because this log in often doesn't work and then you have no way of retrieving it because you need to 'contact customer service' but there is no customer service so work/business is put on hold! As a business owner this costs me. Again you hope this doesn't happen when you have a client sitting in front of you waiting for help. But what do they suggest? send an email with your question and get .. no not a person.. but an email 24 hrs later if you are lucky...

Review Source: Capterra
 

Ezralea from Mountainside Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Booker is always taking stride to improve and evolve systems to create ease and functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use.
We run multiple locations. Being moblie friendly and able to book from anywhere helps us be able to grow.

I am a return customer. I've used booker in the past. We stepped away and are coming back cause the others where not fitting our needs.

Cons

V2 does not have the on line store set up for product purchases. It is not fully built out to the structures of V1. But I was promised by the end of the year.

Your preferred merchant ... not sure I'm finding their value. The sales guy said they would be sooo much lower than Square. But I'm needing to jump through hoops to get the data from first data.

Review Source: Capterra

  Response: Booker, Booker Software

Date: August 2017

August 2017

 

Ezralea -
Thank you so much for your thoughtful review. We're thrilled to hear that Booker is working well to help you manage your locations. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

 

Rose from Massage Addict
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

For a lack of better words it does work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because it is not easy to use it did require me to think more and thinknoutside the box.

Pros

There are not many pros for this software/product. The only pro is that on a very basic level it works and you can get by using it.

Cons

There are far too many cons for this software/product so I will keep it simple and to the point. Its slow, it randomly crashes, has too many updates and notifications regarding updates. Its not easy to use and most features make little to no sense.

Review Source: Capterra

  Response: Booker, Booker Software

Date: August 2017

August 2017

 

Hi Rose,
Sorry to hear that you're having trouble using Booker. We'd love to offer some assistance on that and will reach out to discuss ways to help you get more out of the software.

Thank you for your feedback and for using Booker.

- The Booker Team

 

Kiana from LunchBOX Wax

August 2017

August 2017

Everything works fairly fine, unless there are glitches in the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is very easy to use and teach people how to use it. Also all of the features that it has, makes it easy to book clients.

Cons

When clients try to book online through Booker, it sometimes does not put them on the books, or the slot is already filled and we will get double booked.

Review Source: Capterra

  Response: Booker, Booker Software

Date: August 2017

August 2017

 

Thank you for your feedback Kiana. Happy to hear that Booker is easy for you to use! We'll reach out regarding the booking issue - want to make sure things are updating and syncing correctly.

Thank you for your feedback!

- The Booker Team

 

Carolyn from Vivo Spa Salon
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I started with Booker a short time ago and learned it's functionality really quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me keep track of what is going on at the salon in Florida while I live in Michigan

Pros

How easy it is to pick up. Some software packages have too many intricate parts that you need a lot of training to figure out

Cons

Some of the reports appear to be duplicative - I do like the fact that if you point out situations to make them better - Booker listens to you

Review Source: Capterra

  Response: Booker, Booker Software

Date: August 2017

August 2017

 














































































































































































Hi Carolyn -
Thank you for using Booker! Glad to hear it's working well for you and helping you stay up-to-date from far away.

Thank you!
- The Booker Team