About Noterro

Everything you need to run a better practice. Noterro is an online clinic management tool for Massage Therapists, Physiotherapists, Chiropractors, and other health care providers. Our practice management software comes equipped with features such as medical charting software, SOAP notes software, predictive charting, patient assessment software and more to help you run a better practice Need to chat? Head to our support page and book a call with a Noterro expert!...

Noterro Pricing

$20/month Optional extras: Text Messaging, File Storage, Call Reminders, Additional Practitioners.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Not Available

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Noterro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 188 reviews

Noel

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

November 2021

Noterro makes note keeping and compliance so easy

Jill

Verified reviewer

Company size: 2-10 employees

Industry: Alternative Medicine

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

Noterro is an excellent option

This is a simple and easy system to use, and we have a pretty complicated business with both a location and mobile appointments, and then different divisions with in the mobile.

Pros

It's ease of use, the soap notes are fantastic, and customer intakes are so easy and just automatically stored with the client, it seems simple but it is really really fantastic. Updates and more functions are regularly released. They are super quick to call or email back and address even silly questions and have helpful videos and solutions.

Cons

The only big drawback is the lack of a therapist compensation function that would eliminate the work involved in therapists invoicing me and having to check those invoices. This is maybe coming but no timeline yet. A small drawback is Therapist last names always show up, I would like the choice to keep the last names back except on receipts.

Reasons for switching to Noterro

Very difficult customer support, had an ongoing issue for 4.5 months and spent hours and hours chasing my tail, but couldn't seem to get problems solved.

Response from Noterro

Thanks for your feedback. An Invoice Payment Report is in the works, this will show you invoices based on when they were paid, handy for paying practitioners based on payments being received.

Replied October 2020

User Profile

Jessica

Verified reviewer

Company size: 1 employee

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Noterro Review!

I'm really enjoying using it primarily again. It's come from a place to store soap notes and client information, and now is a place where I can do online bookings, sell products, send receipts and emails/texts. It's a great all-in-one package for a very reasonable price.

Pros

I have been using Soap Vault (now Noterro) since 2015. It has come a LONG way since then. And almost monthly I get new emails with new features and functionality that they have added to their software, while the price remains the same! I had a question and I asked in a forum on a weekend, and I got an answer back in about 6 hours from one of the Customer Service Reps, so that's pretty impressive.

Cons

It's a bit hard to figure out how to do everything at first, not quite as intuitive as other appointment managers I've used in the past, but in return for that you have more control and customization over your appointments.

Reasons for choosing Noterro

Noterro was a software I had used before, and it had all the features I was looking for with an adjustable price point. Allowing me to decide which features I wanted/needed and to not have to pay extra for features I wouldn't use.

Reasons for switching to Noterro

The price point was a lot more tolerable for more features.

Nadine

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

Ever improving, affordable practice management

Nottero runs my business and keeps me on track. It is easy for patients to use and is always improving and adding new features

Pros

I am always impressed with the value for money of this product. It has everything I need and more. The team is incredibly responsive and helpful and always open to new suggestions

Cons

There are small programing things like being able to overlap appointments on the schedule that aren't available, but everything else is so great that I can't fault it really.

Reasons for choosing Noterro

Cost, functionality, quality of appearance

Reasons for switching to Noterro

I was downsizing to a single practitioner practice and was open to seeing what else was on the market. I am glad I did.

Response from Noterro

Thanks for the feedback. Yes, you're right, currently it's not possible to double book appointments... but that feature scheduled to be released next week ;)

Replied October 2021

Barry

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

October 2020

NZ review..

Generally speaking it started off as a great product. As it has developed it has become a little clunky in its feature operations which then impacts usability just when you do not need it to be clunky. Development programme of works appears to make little sense. Aug 2019 it was promised to have resource scheduling to allow classes to be booked, that moved to Sept 2020 and we are still waiting, yet there is a constant update to functions which worked perfectly fine i.e. page tabs for client information.. Rather than worry about aesthetic alterations to "ease" of usability, focusing on features which will help their customers business develop would be better direction.

Pros

Entry Point in cost Ease of installation Ease of cross platform usage

Cons

With new "updates" or "improvements" site speed slows massively Updates to the software does not always handle users timezones sensitively - being in NZ you can bet your bottom dollar an update is done overnight North American time, hitting NZ in the middle of the operating day and just as you are trying to book clients in for new appointments. Calendar / Booking system adhoc leaves off the session "wrap up time" resulting in clients being booked back to back or it adds on more "wrap up time" resulting in too much time available between each client, despite all appointment types having their own "Wrap up time" being set at admin level. Lack of delivery on features promised 12mths ago which is now impacting delivery of service to our business..

Response from Noterro

Thanks for your feedback Barry. Sorry for the trouble you've had with releases, you definitely should not experience disruptions during that process. We're always improving our release process to reduce outages or just general slow downs, sounds like we need to do better. Regarding the "wrap up time" or "Recovery time" as it's referred to in Noterro, you definitely should not be experiencing it randomly disappearing. If you book an appointment, we'd be happy to hop on a screen-share to see what you're experiencing. Just book a call with the link below, if timezones are an issue, just let us know and we'd be happy to schedule outside your regular hours. Book a call: https://calendly.com/noterro-support/phone-support-15-min Contact us to book a call outside hour regular hours: https://noterro.com/contact Thanks again for your feedback! -Ryan

Replied October 2020

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