BananaDesk Software

4.71 / 5 (62)

Our advisors have recommended this product 2 times in the last 30 days

About BananaDesk

BananaDesk is a cloud-based property management platform designed for small to medium sized hostels, hotels and B&Bs. It has a built in channel manager that connects to Booking.com and Hostelworld, and also has an integration with an independent channel manager (Myallocator) to connect with 100's of other OTAs.

The solution also includes a drag-and-drop reservations calendar for front desk staff, and an online booking...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

62 Reviews of BananaDesk

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(50)

50

4 stars

(8)

8

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

May 2019

Julia from Edens Yard Backpackers

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Simple, effective and inexpensive

My small budget backpackers hostel is big enough to be a headache when allocating multiple booking systems and this really takes the pressure off! I was new to these things but the setup support I received made it all feel very straight forward. I did a lot of research to find the right channel manager and I am happy with my decision.

Pros

The flexible option for seasonal properties helps to make this very cost effective. By paying however the business model does not require the selling of data that I believe is safer and more ethical than most free booking software options. The system is simple and intuitive to learn and use. I like the uncluttered visual of the booking page, most other budget booking software packages look cramped by comparison.

Cons

Whilst Bananadesk is functional from my mobile it would be helpful if the click and drag facility worked better on mobile devices so that I could more easily reserve places for bookings received on the go. The best fix I can find is to click and block day by day and then update the information on returning to my computer. This is a minor niggle though.

May 2019

Dhruv from Lazy Llama Hostel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2019

The best software for small/medium properties, trust me I've looked!

I've been using banadesk across 3 properties and for the last 4 years. They're fantastic and consistent. All my teams have loved using it and have sometimes even requested me to go back to banana desk when we started using other softwares. A few additional features like the ones mentioned above would be great, but I hear they're working on adding them. I've used products that have all these functionalities and they are helpful, however, I always ended up coming back to banadesk because of its ease of use. If they added a few more functionalities, banana desk would be way above the rest.

Pros

Banadesk is as close as it comes to being the perfect balance between- ease of use, affordability, efficiency and reporting. Their customer service is one of the best I've come across Very easy for new members of the team to pick up Works great even when the internet connection isn't the best The interface is genius. Intuitive, all the basic functions present and very difficult to mess up.

Cons

Some higher end functions would be highly appreciated and I'd be willing to pay extra for them. Things like automated emails to guests, a phone app to quickly check and update bookings, automatic rate changes depending on real time occupancy.

Reasons for Choosing BananaDesk

Ease of use, customer service, consistency and fast interface.

May 2019

Zaeem from Park Villa Boutique Hostel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Excellent PMS Software for Hostels

We use Bananadesk to manage bookings from multiple sources for a 45 bed hostel. Their support is very responsive to any questions and can even be reached via a chat window. Getting Bananadesk up and running was very easy and it integrates well with our channel manager, MyAllocator.

Pros

- Drag and drop nature of the calendar - Simple, intuitive interface of the reservation view - Very easy to move bookings around - Searching bookings and transactions is quick and easy - Very cost effective

Cons

- A little fiddly to change rates quickly, for short periods - No immediate count of occupancy in the calendar - No revenue management options

Reasons for Choosing BananaDesk

Simple, cost effective, powerful enough, very responsive support team. Have not been let down!

November 2019

Afrim from Moon Hostel Prishtine

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Te best channel manager ever!

Since we ate using bananadesk we do not have any problem with our reservations or with overbooking, this also helps us to manage the guests payment. So and many other things that we do not need to lose much time using this channel.

Pros

This a very good channel to manage you company, we are using for more then one year and this is helping us alot about: Reservation, payment, manage our rooms, incoming, outgoing...

Cons

I like so much becouse i can see all incoming and all outgoing everytime that i want, check in and check out of our guest,

April 2019

mariana from Las Marianas

Company Size: 2-10 employees

Industry: Aviation & Aerospace

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

April 2019

Easy for a little hotel

Its easy and simple. However for some things is too simple. Things i dont like and you need to improve: 1- If the hotel is full and i need to make room changes, for instance: a couple in room 1 change it for a couple in room 4, i have to make room on room 1 to put 4 but i DONT KNOW WHERE TO HANG the couple of room 1 meanwhile....this is a problem. 2- In the case i am doing many movements of rooms of a group, for instance, put Smith x Garcia, then i want to put Trump on Bush room, i start doing movements, in the case i make a mistake on the dates i drop the reservation, the system doesn't alert anything...like "are you sure you want to move Trump to 1st may"? If the original dates were others...how can i tell i am not making wrong? Once you drop the reservation on a wrong date, you want to check, and dates inside the detail have changed!!!! without alerting anything....So that could be a super mess... 3- The system doesn't import rate conditions. 4- If i create a grupal reservation "adding passengers" to a main one, and once the group check in, i cannot check out only one room a night before. Also, if i add a night in the future to a main reservation, once they leave the hotel for the first time, it doest allow me to check out them in the system until they check out for the last time.

Pros

Its easy and very simple to handle. Very easy to teach how to use it.

Cons

The movements i need to make are slow. If you make an error it doesn't prevent it.