--- title: "HotelKey Software Reviews, Demo & Pricing - 2026" description: "Review of HotelKey Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hotel-management/hotelkey-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Resort Management Software](https://www.softwareadvice.com/hotel-management/resort-comparison/) / HotelKey Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/hotelkey-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/hotelkey-profile/alternatives/) # HotelKey Review Custom quote 1 plan Wondering if HotelKey is right for your organization? Our Resort Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview HotelKey 4.7 [(72)](https://www.softwareadvice.com/hotel-management/hotelkey-profile/reviews/) Pricing Pricing available upon request ### About HotelKey HotelKey offers a hospitality management platform designed to cater to the diverse needs of the hospitality industry. The platform is a comprehensive solution for managing all aspects of hotel operations efficiently. Seamlessly integrating various features, HotelKey aims to streamline processes and enhance customer experiences to drive success for hoteliers across the globe. The HotelKey platform is designed to be simple, secure, and mobile-friendly, catering to the evolving needs of modern hotel management. With a commitment to delivering excellence, HotelKey ensures that users can navigate the system with ease and optimize their operations for maximum efficiency and guest satisfaction. The core functionalities of HotelKey are structured around enhancing operational efficiency, improving customer service, and maximizing revenue streams for the hotel. By utilizing cutting-edge technology and robust features, HotelKey empowers hoteliers to automate processes, monitor performance metrics, and make data-driven decisions to elevate their business to the next level. One of the key elements of the HotelKey platform is its ability to streamline communication and collaboration among hot... el staff. Through centralized dashboards and communication tools, hotel employees can efficiently manage tasks, coordinate services, and deliver seamless experiences to guests, thus fostering a culture of teamwork and excellence within the property. In addition to operational management, HotelKey also prioritizes the guest experience. With features such as reservation management, guest profiling, and personalized services, the platform enables hotels to provide a tailored and memorable experience to their guests, setting them apart from competitors and driving customer loyalty and satisfaction. Furthermore, HotelKey places a strong focus on data security and privacy, ensuring that all guest information and sensitive data are protected with the highest standards of encryption and privacy protocols. By prioritizing the security of data, HotelKey gives hoteliers peace of mind knowing that their guests' information is safeguarded at all times. The platform also offers robust reporting and analytics tools that enable hoteliers to gain valuable insights into their operations, guest preferences, and financial performance. By leveraging this data, hotel managers can identify trends, optimize resources, and implement strategies to drive revenue growth and enhance the overall performance of their property. In conclusion, HotelKey is a versatile and advanced Hospitality Management Platform that empowers hoteliers to navigate the complexities of the industry with confidence and efficiency. With its user-friendly interface, comprehensive features, and commitment to security and excellence, HotelKey is a valuable asset for hotels looking to streamline operations, enhance guest experiences, and achieve sustainable growth in today's competitive hospitality landscape. Do you work for HotelKey? [Manage this product listing](https://www.g2.com/products/hotelkey/claim_requests/new?auto=true) Wondering if HotelKey is right for your organization? Our Resort Management Software selection experts can help you in 15 minutes or less. ## HotelKey User Interface ## Popular HotelKey Alternatives Main Product HotelKey 4.7 [(72)](https://www.softwareadvice.com/hotel-management/hotelkey-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.69Value for money - 4.75Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Yanolja Cloud Solution Property Management System (PMS)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/) 4.6 [(405)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.61Value for money - 4.72Customer support - 4.57Functionality Pricing Starting at $23.86 per month Get Price Alternative Product [Little Hotelier](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/) 4.1 [(237)](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 3.89Value for money - 3.98Customer support - 3.79Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Stayflexi](https://www.softwareadvice.com/hotel-management/stayflexi-profile/) 4.7 [(165)](https://www.softwareadvice.com/hotel-management/stayflexi-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.66Value for money - 4.79Customer support - 4.50Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Sirvoy](https://www.softwareadvice.com/hotel-management/sirvoy-profile/) 4.7 [(301)](https://www.softwareadvice.com/hotel-management/sirvoy-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.70Value for money - 4.76Customer support - 4.37Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) 4.3 [(130)](https://www.softwareadvice.com/hotel-management/roommaster-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.20Value for money - 4.18Customer support - 4.07Functionality Pricing Starting at $150.00 per month Get Price ## HotelKey Pricing and Plans HotelKey has one plan. Basic is custom-priced. Basic Please contact vendor directly No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does HotelKey pricing compare to alternatives? Explore how HotelKey's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | HotelKey4.7[(72)](https://www.softwareadvice.com/hotel-management/hotelkey-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.7 | | [Yanolja Cloud Solution Property Management System (PMS)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/)4.6[(405)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/reviews/) | $23.86 /mo | Available | Not available | 4.6 | | [Little Hotelier](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/)4.1[(237)](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/) | $29.00 /mo | Available | Not available | 3.9 | | [Stayflexi](https://www.softwareadvice.com/hotel-management/stayflexi-profile/)4.7[(165)](https://www.softwareadvice.com/hotel-management/stayflexi-profile/reviews/) | $40.00 /feature/mo | Available | Available | 4.7 | | [Sirvoy](https://www.softwareadvice.com/hotel-management/sirvoy-profile/)4.7[(301)](https://www.softwareadvice.com/hotel-management/sirvoy-profile/reviews/) | $15.00 /mo | Available | Not available | 4.7 | HotelKey4.7[(72)](https://www.softwareadvice.com/hotel-management/hotelkey-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.7 - [Yanolja Cloud Solution Property Management System (PMS)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/)4.6[(405)](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/reviews/) * * * Starting price $23.86 /mo Free trial Available Free version Not available Value For Money 4.6 - [Little Hotelier](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/)4.1[(237)](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/reviews/) * * * Starting price $29.00 /mo Free trial Available Free version Not available Value For Money 3.9 - [Stayflexi](https://www.softwareadvice.com/hotel-management/stayflexi-profile/)4.7[(165)](https://www.softwareadvice.com/hotel-management/stayflexi-profile/reviews/) * * * Starting price $40.00 /feature/mo Free trial Available Free version Available Value For Money 4.7 - [Sirvoy](https://www.softwareadvice.com/hotel-management/sirvoy-profile/)4.7[(301)](https://www.softwareadvice.com/hotel-management/sirvoy-profile/reviews/) * * * Starting price $15.00 /mo Free trial Available Free version Not available Value For Money 4.7 ## HotelKey Features - Features of HotelKey Accounting Activity Dashboard API Booking Management Built-in Accounting Calendar Management Catering Management CRM Customizable Reports Data Import/Export Electronic Payments Employee Management Extended Stay Financial Management For Vacation Rentals Front Desk Management GDS/OTA Integration Guest Experience Management Housekeeping Management Inventory Management Loyalty Program Maintenance Management Maintenance Scheduling Marketing Automation Multi-Property Online Booking Payment Processing Point of Sale (POS) Price/Margin Management Rate Management Real-Time Data Reporting/Analytics Reporting & Statistics Reservations Management Revenue Management Reviews Management Room Booking Room Inventory Single Property Spa/Activity Management Third-Party Integrations ## HotelKey Integrations Channels Integration rated undefined from -1 review FreshBooks Integration rated undefined from -1 review Xero Integration rated undefined from -1 review Stripe Payments Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review ## HotelKey User Reviews ## HotelKey customer ratings - Overall rating: 4.7/5 - Total reviews: 72 ### Rating distribution - 5 stars: 56 reviews (78%) - 4 stars: 11 reviews (15%) - 3 stars: 4 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- ### Easy and User Friendly Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP. #### Cons There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk. --- ### Makes life easier - Overall rating: 5/5 - Reviewer: Veeral P. - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help. #### Cons I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed. --- ### Hotelkey - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations. #### Cons It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address. --- ### Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now. #### Cons Hotelkey is overall great platform, I have no objections to claim about Hotelkey. --- ### Simple to the core - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, being able to be paperless is also very handy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed. #### Cons There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ. --- ### Heartwood Resort HotelKey integration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The tech support is very effectient and the team is very appreciated! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros While the integration was not flawless, the PMS seems to be, we are glad we choose the PMS software from HotelKey. #### Cons The POS software has lots of issues and we will be discontinuing its use. --- ### Hospitality simplicity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best part is I can see multiple properties on my phone on occasion adr etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That we can Train anyone to use the system. Very easy to use the system #### Cons That they can customize to your need and they way you operate. --- ### Great Customer and Awesome Stuff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to operate and user friendly. #### Cons Nothing. --- ### One of the best software for the industry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent so far. Have seen other operating software, but HotelKey has that upset edge and still can be an undisputed leader even when others have already started implementing similar features. The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM. Just love it . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of operation and user friendliness. Not to mention the critical backend support team; very knowledgeable and helpful. #### Cons With latest update, it’s kind of taking away the simple handling it had. It has became a little complicated for no reason. Hope it won’t kill its USP and essence to be the most sought after front desk system in the industry --- ### Most complicated and lack of basic features - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it. Basic reports never loads, always errors. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing....! From beginning to six months into it, we used it for the bar and restaurant and hotel, it just sucks #### Cons Customer service, features, basic things missing (even credit card connection have issues) --- Showing 1 - 10 of 72 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/hotelkey-profile/reviews/) ## Other Top Recommended Resort Management Software [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (218) Recently recommended **20** times [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) **4.6** (60) Recently recommended **18** times [Roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) **4.3** (130) Recently recommended **15** times [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) **4.3** (351) Recently recommended **10** times Stuck Between Options? 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