HotelKey Software

HotelKey Software

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About HotelKey

HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can utilize the platform to manage front-desk operations including ID/passport scanning, customer registration and process payments. HotelKey PMS allows enterprises to manage rate plans, compare budgets, maintain cash registers and track orders/tables in real-time. It lets users monitor inventory using a centralized dashboard, manage vendors and generate purchase orders. Additionally, professionals can handle group bookings, bulk guest check-ins/outs, employee shifts, housekeeping/maintenance schedules and more. HotelKey PMS facilitates integ...

HotelKey Pricing

HotelKey is available at $3.00/Per Room/Per Month.

Starting price: 

$3.00 

Free trial: 

Available

Free version: 

Not Available

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HotelKey User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 61 reviews

Ankit

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

Easy and User Friendly Software

Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features.

Pros

The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP.

Cons

There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk.

Reasons for choosing HotelKey

Simple 1. All you required is iPad and WiFi 2. The MOBILE APP is awesome. 3. Admin functionality is cool and easy.

Reasons for switching to HotelKey

I removed the Franchise Tag from Choice Hotels and they had this Choice Advantage software. I knew ins and outs of this software but when we became independent hotel and installed Hotelkey it was so easy to use software as compared to choice advantage. The features are easy to understand and can be done easily

Veeral

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2020

Makes life easier

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

Reasons for choosing HotelKey

It combines website management, PMS and channel manager all in one.

Reasons for switching to HotelKey

The reason I made the change is because 3 reasons. One, I wanted a product that will take care of my online presence. Two, It needs to also be my channel manager. Lastly a fluid property management system. Hotelkey

Debby

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
3

Functionality

out of 5

May 2022

HotelKey/ Motel 6

Checking people in in a lot easier and quicker with this system. Running credit cards and giving refunds are easier also. Guests appreciate that.

Pros

It's very easy to use. The Help Desk is amazing.

Cons

I don't like that when you bring up a date for arrivals or departures, it shows dates for before and after the date. If I have an arrival for 5/13/22, I don't want to see the arrivals for 5/12/22 or 5/14/22, Just 5/13/22! For adding a pet, we have to push several buttons, where one would suffice.

Mike

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Fantastic

Overall I think it’s a best system.

Pros

Fantastic System it’s small and compact iPad system which I like most the people at Hotel key are the best they help and take care of any problems very gracefully. They are well knowledgeable people on this system. I would definitely use their system on my other property as well.

Cons

I wish they would have more feature like pre-authorization on the credit card for incidental charges they may have but I don’t know on the Motel 6 thing they might not. And couple other features.

Reasons for choosing HotelKey

I did not know anything about them before and I did not have a choice but to go with them because my franchisors required that but it turned out to be pretty good.

Ravi

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Very easy

Pros

Simple and easy system. Excellent service

Cons

Easy to learn for employees love it never go other system

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