HotelKey PMS Software

4.91 / 5 (34)

Our advisors have recommended this product 16 times in the last 30 days

About HotelKey PMS

HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can utilize the platform to manage front-desk operations including ID/passport scanning, customer registration and process payments.

HotelKey PMS allows enterprises to manage rate plans, compare budgets, maintain cash registers and track orders/tables in real-time. It lets users monitor inventory using a centralized dashboard, manage vendors and generate purchase orders. Additionally, professionals can handle group bookings, bulk guest check-ins/outs, employee shifts, housekeeping/maintenance schedules and more.

HotelKey PMS facilita...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

34 Reviews of HotelKey PMS

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(31)

31

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

April 2020

Ankit from Hospitality

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy and User Friendly Software

Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features.

Pros

The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP.

Cons

There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk.

Reasons for Choosing HotelKey PMS

Simple 1. All you required is iPad and WiFi 2. The MOBILE APP is awesome. 3. Admin functionality is cool and easy.

May 2020

Veeral from Tarzana INN

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Makes life easier

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

Reasons for Choosing HotelKey PMS

It combines website management, PMS and channel manager all in one.

May 2020

Shelly from Lakeview Property Owner Association

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2020

Review of HotelKey PMS Lakeview POA

Great customer service.

Pros

Ease of use and able to use on Ipad and at home on laptop

Cons

Not specific to timeshare so lots of areas to work on to work for timeshare specifically.

April 2020

Amit from Vagabond Inn Hayward

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Simple to the core

Very positive, being able to be paperless is also very handy

Pros

Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed.

Cons

There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ.

Reasons for Choosing HotelKey PMS

I use HotelKey at another property (motel 6),

April 2020

Sanjay from Sanj Hotels

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Hospitality simplicity

The best part is I can see multiple properties on my phone on occasion adr etc.

Pros

That we can Train anyone to use the system. Very easy to use the system

Cons

That they can customize to your need and they way you operate.