All RoomRaccoon Reviews
1-25 of 55 Reviews
Sort by
Lila
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Quick Responses
RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.
CONSWhen I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.
Reason for choosing RoomRaccoon
Price. RoomRaccoon was less expensive and I did not feel hassled by the sales team.
Vendor Response
Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!
Replied April 2024
Dane
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
All-in-One, GREAT PMS System
Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.
CONSThis is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly.
Reason for choosing RoomRaccoon
The innovative features and customer support
Reasons for switching to RoomRaccoon
We needed to move away from a service based system and also wanted something a bit more innovative.
Vendor Response
Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business.
Replied January 2023
Adrian
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2024
Conversion Tracking only in premium package
Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the [sensitive content hidden] doesn't want to change software yet
PROSIt does what it needs to. Customer service was okay, once you reached someone.
CONSIf you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough.
Vendor Response
Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs.
Replied March 2024
Kresimir
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to use product
Although the product has a higher price, its functionality us excellent, everything works perfectly.
PROSProduct is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.
CONSThe price is higher than another product and to have the full function of product, it is necessary to use several upgrades.
Reasons for switching to RoomRaccoon
With RoomRaccoon I got a connection to all the OTA I wanted, a quality booking engine and with certain upgrades I will have fully self-service accommodation.
Vendor Response
Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.
Replied December 2023
S.
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon
We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.
PROSWhen we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made. RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved. When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices). Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change... I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.
CONSThe system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.
Wim
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2021
Needs improvement
We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go.
PROSThis PMS is very user-friendly and is easy to set up.
CONSThe software has a lot of flaws that they are still working on, while their fee is relatively high.
Reasons for switching to RoomRaccoon
Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated.
Stephen
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Great
all in one hotel/lodge management. great front of house and great back office.
CONSpricing structure for small lodges like ours. Add ones like extra users which should be basic
Vendor Response
Hey there Stephen, Thank you for your feedback. We appreciate your positive comments about our software. We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges. We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share. Best regards, team RoomRaccoon
Replied October 2023
Frikkie
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
The best choice you will make
We had the best experience with RoomRaccoon.
PROSInnovation. Integration with Xero Accounting. Immediate reports.
CONSThe ticket proses in the helpline takes to long
Reasons for switching to RoomRaccoon
It's a better integrated product with more features. They keep up with a evolving industry and find more ways to make it easier and efficient.
Vendor Response
Hey there, Frikkie! Thank you for sharing such positive feedback with the community. We're thrilled to hear that RoomRaccoon brings you the innovation and efficiency you and your business need. On the other hand, our support team works very hard to get to all the tickets daily and help as many hoteliers as possible. We are sorry if that process takes a bit longer sometimes. Thanks again for your review, and have a great day further!
Replied June 2023
Anina
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Room Raccoon simply the best
In general good support
PROSEasy to use and definitely good support when a problem arises.
CONSNot really. We are quite satisfied with the product
Vendor Response
Hey Anina, Thank you for your kind words and positive feedback. We're thrilled to hear that you find RoomRaccoon easy to use and that you've had a positive experience with our support team. Your satisfaction is our priority, and we're delighted that you haven't encountered any major issues. Warm regards, Team RoomRaccoon
Replied October 2023
Lubi
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
It made my administration work very easy.
I don't know yet. I don't know what's in for me;-) I just wanted to help my software supplier, RoomRaccoon.
PROSThat it is accurate. I haven't got any double booking. And I can trust the system with the bookings.
CONSThat it cost me a lot of time filling it with the information about my B&B. I also had to translate my text into several languages. It would be nice if the software would also be able to translate the text.
Dennis
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Fast tadellos
RoomRaccoon bietet wirklich kleine Häuser eine wunderbare "Rundum Lösung" mit sehr coole Funktionen und Innovationen.
PROSIch kann sehr schnell Zimmer reservieren, Preise/Zahlungen anpassen und mit dem Gast kommunizieren. Vor das Ende vom Telefongespräch hat der Gast bereits die Bestätigung/Offerte/Stornierung erhalten.
CONSDas Repportwesen. Tagesabschluss findet mit Screenshots und keine genaue Zahlen statt. Man kann in der Vergangenheit Anpassungen machen. Schnittstelle mit Gastronovi war sehr mühsam und heute noch unbefriedigend.
Reason for choosing RoomRaccoon
Kosten
Reasons for switching to RoomRaccoon
Schnittstelle mit Kassenprogramm Restaurant hat gefehlt.
Vendor Response
Thank you for your thoughtful review of RoomRaccoon, Dennis. It's fantastic to know that you've been able to efficiently manage room reservations, adjust prices, handle payments, and communicate with guests seamlessly. We understand that the reporting system has been a concern for you. Your feedback is essential, and we're actively working to enhance our reporting capabilities. In fact, we have launched several new reports that should give you a more thorough breakdown of your revenue performance. If you have any more insights or suggestions, please feel free to contact our team.
Replied August 2023
Remco
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2023
Slechte klantenservice trekt dit verder goede product diep dal in.
Tijd om een recensie achter te laten. De klantenservice van Roomraccoon is écht een verschrikking (geworden). Alles (zowel ontwikkeling als klantenservice) is verplaatst naar Zuid-afrika. Dat op-zich is geen probleem, maar geen enkele medewerker die je spreekt lijkt inhoudelijk iets te kunnen of mogen doen. Ze zijn afhankelijk van 'product teams', 'leadership teams' of andere mensen die ze slecht zeggen te kunnen bereiken waardoor je effectief tegen een muur praat. Wekenlang. Zonder voortgang.Klantvriendelijk is Roomraccoon allerminst. Wat voorbeelden:- Ze sturen facturen waar met rode letters op staat 'betaal niet, wordt geïncasseerd' naar bedrijven in landen (Zwitserland) waar ze helemaal niet blijken te kunnen incasseren. De incasso mislukt, en vervolgens volgt er geen waarschuwing, nee, ze gooien gewoon je PMS op zwart (7 dagen na verzenden factuur!). Je kunt niet meer bij je reserveringen, je kunt geen mensen inchecken en er kan niet meer geboekt worden, totdat je betaalt. Dat kan enkel met creditcard of bankoverschrijving. Heb je geen creditcard? Gewoon een paar dagen wachten. In de tussentijd deblokkeren? Niet mogelijk.- Een gast is er in geslaagd om via het door RoomRaccoon ontwikkelde boekingsportaal een verblijf te boeken tegen een tarief dat 300 CHF te laag ligt, per nacht, voor 8 nachten. Schadepost 2400 CHF; aantoonbaar niet onze schuld. Roomraccoon is al een maand bezig om überhaupt een inhoudelijke verklaring voor hoe dat kan gebeuren, laat staan hoe lang
PROS- Functioneel compleet- Veel integraties
CONS- Totaal gebrek aan klantenservice- Significante prijsverhogingen- Geen Open API
Vendor Response
Thank you for taking the time to share your valuable feedback with our team, Remco. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We would like the opportunity to make this right, and our Global Head of Customer will be in touch with you shortly.
Replied January 2023
Jan
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2021
Bugs überall in der Pricing Tabelle
Anfangs waren wir sehr enthusiastisch da wir RoomRaccon als neues innovatives Unternehmen empfunden haben. Jetzt allerdings bereue ich nicht eine STandardsoftware ausgesucht zu haben, da mir die Nutzung sehr viel Zeit und Nerven kostet. Ich bin normalerweiser keiner der eine Rezension schreibt sondern versuche es immer mit dem Unternehmen selbst auszumachen. Da ich aber nach mehreren Anfragen mit einem Verantwortlichen zu sprechen keine Antwort erhalten habe und das Problem mit unserer Preis-/Tariftabelle nach mehr als einem Monat nicht gelöst ist, weiß ich nicht mehr was ich machen soll. Das Produkt ist nicht Marktreif.
PROSDie möglichkeitn Revenuemanagement zu betreiben war anfangs sehr spannend, hat sich jedoch als total falsch rausgestellt.
CONS- Unsere ganze Tarif- und Preistabelle war seit Saisonbeginn voller Bugs. Preise sind bis zu 50% teuerer als von uns festgelegt oder einfach gefühlt willkürlich kalkuliert, ohne nachvollziehen zu können woher es kommt. Der Kundenservice ist zwar bemüht kann aber nach mehr als einem Monat keine Lösung anbieten. Stammgäste rufen uns an und fragen warum wir plötzlich so teuer sind. - Unter drei nächte wollten wir auf keinem Buchungsportal buchbar sein. Jedoch haben Bugs in Roomraccoon dazu geführt dass wir in der Hochsaison über Bückung 1 oder 2 Nächte Buchungen reinbekommen haben. - Andere Bugs haben dazu geführt, dass "long Stay" Tarife (ab 7 Nächte) auch für kürzere Aufenthalte buchbar waren. - Diese ganzen Fakten sind mehr als nur Geschäftsschädigend bei einem kleinen Haus mit nur 11 Zimmer. - Dass wir uns auf die Preisangaben in Roomraccoon nicht verlassen können führt dazu, dass wir keine direkten Buchungen erhalten und dass bei jedem Angebot die Preise und Tarife kontrollieren müssen wodurch wir enorme Zeit verlieren. - Zudem wurde uns Ende 2020 versichert, dass gewisse Schnittstellen, die für uns in Südtirol notwendig sind (Polizei Meldung, Astat) bis Februar 2021 eingebaut werden. Wir habne jetzt Juli 2021 und bis jetzt müssen wir immer noch alles händisch eingeben. Die Polizeimeldung hat die ersten drei Tage funktioniert und danach kamen nur noch Fehlermeldungen. - Ich schätze, dass wir durchschnittlich 1h pro Tag durch diese Mängel verlieren. - Noch vieles mehr
Reason for choosing RoomRaccoon
Auf grund der Möglichkeit Revenue Management zu betreiben.
Laura
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
IT IS A SCAM
Horrible! I wouldn't wish this kind of experience to anybody
PROSHorrible, how they treat customers is unacceptable.
CONSWe entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.
Vendor Response
Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team
Replied December 2023
Fiona
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
The most user-friendly and modern platform yet!
Room Raccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement.
CONSThe implementation on Room Raccoon to fit our business was not the easiest as we presented the team with new challenges they had not faced yet. I would also suggest improving their customer service for faster answers and help around the clock as hotels run 24/7 and problems, small or big, occur at all times.
Vendor Response
Thanks for sharing such a great review, Fiona! We are happy to hear that you have had such a good experience with RoomRaccoon and that your team enjoy how user-friendly the system is. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We have lots of exciting initiatives in place to help! Feel free to visit the Help Centre – a resource used by RoomRaccoon to provide you with support using a number of articles that give step-by-step guides and tutorials on how to easily navigate the PMS, booking engine and channel manager. Alternatively, sign up for one of our upcoming webinars to learn about how to use our product optimally.
Replied January 2023
Bruno
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excelente suporte e boas funcionalidades
Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço.
PROSO suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar.
CONSAs vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema.
Reason for choosing RoomRaccoon
Valor e funcionalidades que me atendiam. Eu pesquisei outros produtos (não me recordo quais) e o RoomRaccoon atendia melhor minhas especificidades.
Vendor Response
Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future.
Replied December 2023
Arturo
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Excelente herramienta de trabajo que agiliza y optimiza la gestion y operativa diaria.
Mi experiencia en general es muy positiva, nos ayuda a todo el eqiupo a mejorar e identificar algunos errores rapidamente ofreciendo solucion.
PROSSu facil manejo en algunas areas y el soporte brindado. Su ayuda al entendimiento y planificacion de precios y tareas para la gestion de mi establecimiento.
CONSLos problemas de sincronozacion en algunos momentos, respuestas que se demoran mas de lo normal en algunos casos.
Reason for choosing RoomRaccoon
Referencias, trato personal y directo, precio.
Vendor Response
Buenas Arturo, Muchas gracias por tu valoración. Estamos encantados de escuchar que nuestro sistema te ayuda a agilizar la operativa diaria y a mejorar le rendimiento de tu equipo. No obstante, seguimos trabajando duro para poder ofrecer el mejor servicio posible, así que agradecemos tu sinceridad y feedback positivo. Equipo RoomRaccoon.
Replied March 2023
José Luis
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed July 2023
No es oro todo lo que reluce
La facilidad y vistosidad del producto!!
CONSQue no te respaldan ante reservas directas no-show y te retiran el dinero de tu cuenta sin miramientos.
Reason for choosing RoomRaccoon
Por el atractivo de sus herramientas, frente a otras.
Reasons for switching to RoomRaccoon
Descarga de reservas.
Vendor Response
Buenas José, Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve. Gracias por tu honesta opinión.
Replied August 2023
Nacho
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Gran herramienta todo en uno para la gestion de mis apartamentos
Estamos muy contentos con el funcionamiento en general, nos ahorra tiempo y ayuda a optimizar los procesos y sacar mas partido y rentabilidad a la empresa.
PROSUsabilidad, funcionalidades, buen servicio técnico
CONSFaltan mejoras en el motor de reservas para mostrar el precio con código de descuento, falta mejoras en conectividad (por ejemplo en la notificación de reservas modificadas), añadiría un panel de gestión para que los bookers pudieran gestionar sus reservas (modificar, cancelar, añadir datos...)
Reason for choosing RoomRaccoon
Las funcionalidades que ofrecía se adaptaba muy bien a nuestros requerimientos, el personal comercial y técnico nos aclaró todas las dudas y nos gustó el aspecto del software.
Vendor Response
Buenas Nacho, Gracias por tu valoración. Nos alegra mucho saber que nuestro sistema todo-en-uno te es útil para la gestión de tus apartamentos. Apreciamos tu feedback y tendremos en cuenta tus sugerencias para mejoras en el futuro. No dudes en ponerte en contacto con nuestro equipo de soporte a través del correo contact@support.roomraccoon.com en caos de más dudas o preguntas. Equipo RoomRaccoon.
Replied March 2023
Tina
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Achtung vor diesem System
Leider inzwischen Katastrophal! Hier fühlt man sich inzwischen leider wirklich, als ob man auf den völlig falschen Partner gesetzt hat!Kundenservice und Zusammenarbeit sind nicht möglich! Bei Updates werden Funktionen gelöscht!
PROSInzwischen nichts mehr! Die Cloud Lösung ist gut
CONSLeider hat der Service und die Funktionalität rapide abgenommen! Probleme werden nicht behoben, Tickets nicht bearbeitet, Mitarbeiter sind nicht erreichbar!
Reasons for switching to RoomRaccoon
Wir wollten eine Cloud Lösung, all in one Software, und ein Start-Up unterstützen
Vendor Response
Thank you for your feedback, Tina. We understand how important it is to have a reliable and responsive service, and we regret any frustration this situation has caused you. Please know that your feedback is valued, and we are actively working to address the issues you've raised. We appreciate your patience and are here to assist you with any further questions or concerns. Best regards, Team RoomRaccoon
Replied October 2023
Frank
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Preis-/Leistungsverhältnis stimmig
Seit 2019 im Einsatz und alles in allem sehr zufrieden
PROS- benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support
CONS- Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support
Reason for choosing RoomRaccoon
- 3 in 1 Solution für Hotel bzw. Ferienwohnungs Software - vor 5 Jahren noch sehr persönliche und superschnelle Betreuung (leider durch das Wachstum in der Form nicht mehr gegeben
Vendor Response
Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon
Replied November 2023
Philip
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
A good product ruined inept development and inadequate customer support
The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising
PROSThe user interface is probably the best thing about Room Racoon.
CONSUnfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware.
Reason for choosing RoomRaccoon
See above
Reasons for switching to RoomRaccoon
They promised that they had solutions to the shortcomings we had experienced with Eviivo. It proved that while in part this was true, Room Racoon actually had far more shortcomings not the least of which was appalling customer support.
Patricio
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Excelente software, com muito bom apoio tecnico
Como tenho outras atividades, e muitas vez não consigo estar no alojamento para os check in. A roomraccoon dispõe do check in on line e pagamentos, o que me simplifica o processo.O envio tambem ao sef e ao ine, é uma maravilha, tal como os recebimentos das reservas
PROSrecurso como o envio do relatorio do ine, envio dos email aos hospedes, faturação, Sef, muito facil depois de assimilar como fonciona, de criar reservas. Programa muito completo, o que me tira bastante preocupação e trabalho.
CONSEste software satisfaz me bastante, muito completo. O ideal para a minha estrutura de empresa. Só acho um pouco caro em relação a concorrência.
Reason for choosing RoomRaccoon
Por ser dos mais completos
Vendor Response
Thanks for sharing such a great review, Patricio! We are happy to hear that RoomRaccoon has elevated your property's operations with handy tools like online check-in, guest communication, and invoicing. We are delighted to work with you and hope our system continues to bring value to your business.
Replied February 2023
Monique
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Gebruik Roomracoon
Als er iets is staan ze altijd voor je klaar
PROSGebruik vriendelijk, vriendelijk personeel! Fijn dat je cursussen kan volgen
CONSSoms geen contact kunnen krijgen met een Nederlands sprekende medewerker
Vendor Response
Hey, Monique! Thanks for sharing you valuable opinion. It's great to hear you're enjoying our user training programme. We've worked very hard to be able to offer these training sessions to our hoteliers and help them make the most out of our system! Also, we are currently on the hunt for more Dutch-speaking Raccoons to offer the best support to our users, in their own language. Again, thanks for you feedback! RoomRaccoon Team
Replied August 2023
Maria
Hospitality, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Only in trial phase, so happy to review later again
Easy to use, easy to understand, modern, well-structured, saving time and energy
PROSAs overall: easy to use, easy to understand, modern, well-structured, saving time and energy
CONSUsed a more complicated program earlier, so still need some time to believe that do not need to over-administrate things :) However true that some features need to be tailor-made (eg. right now, system cannot offer same child ages as I need to report to authorities, so manual adjustment is still needed > but I know development is already on the way).
Reason for choosing RoomRaccoon
CloudBeds was the only real competitor but they are not yet in Croatia, others offered less in general (either worse price-value ratio, or on-prem only, or no such strong tech background, or not effective sales communication)
Reasons for switching to RoomRaccoon
Fidelio turned to be old-fashioned, on-prem only, Oracle support stopped so having too many bugs (soon it will be not usable in our country)
Vendor Response
Hey Maria, this review is all we needed to hear today! Thank you for sharing your valuable feedback with our community. We'll keep working on exciting and useful features to continue elevating your business!
Replied May 2023