RoomRaccoon
About RoomRaccoon
RoomRaccoon Pricing
Price per month depends on the number of rooms and tier subscription. Please contact RoomRaccoon directly for details.
Starting price:
€119.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for RoomRaccoon
1 - 5 of 55 Reviews
Lila
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Quick Responses
RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.
CONSWhen I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.
Reason for choosing RoomRaccoon
Price. RoomRaccoon was less expensive and I did not feel hassled by the sales team.
Vendor Response
Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!
Replied April 2024
Dane
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
All-in-One, GREAT PMS System
Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.
CONSThis is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly.
Reason for choosing RoomRaccoon
The innovative features and customer support
Reasons for switching to RoomRaccoon
We needed to move away from a service based system and also wanted something a bit more innovative.
Vendor Response
Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business.
Replied January 2023
Adrian
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2024
Conversion Tracking only in premium package
Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the [sensitive content hidden] doesn't want to change software yet
PROSIt does what it needs to. Customer service was okay, once you reached someone.
CONSIf you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough.
Vendor Response
Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs.
Replied March 2024
Kresimir
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to use product
Although the product has a higher price, its functionality us excellent, everything works perfectly.
PROSProduct is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.
CONSThe price is higher than another product and to have the full function of product, it is necessary to use several upgrades.
Reasons for switching to RoomRaccoon
With RoomRaccoon I got a connection to all the OTA I wanted, a quality booking engine and with certain upgrades I will have fully self-service accommodation.
Vendor Response
Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.
Replied December 2023
S.
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon
We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.
PROSWhen we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made. RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved. When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices). Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change... I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.
CONSThe system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.