M trying to close my Plus account but nope, no one gets back to me and they’re still charging me. Absolutely disgusted and now cancelling my card so they can’t steal anymore of my money.

Hands down the most outstanding customer service.

All businesses need systems, simple systems work best, just the accounting integration. They get that right, they will have an absolute winner.

I used fresha and I had so much support from [SENSITIVE CONTENT HIDDEN. He was truly amazing and patient with me , always answering my questions.

Fresha just changed my life, the CS is fantastic, my customers handle their own appointments and it saved me a lot of time, very comfortable app.

I don’t take credit cards so I don’t need the extra service. I had to dispute it on my credit card company.

It’s all about learning with new products and how easy they are fresha is easy to adapt to and function and customer care are great.

Will start working again in september. I am so positive so far...and I’m hoping it will stay that way.

Very easy to use, very intuitive, with an awesome customization level considering it is a free software.

M out of my policy no show fee and I’ve lost an hour of my time with production.

Fresha makes them a new account and I get charged the ridiculous 20% fee. Do you think I can get support to reply to my emails.

Great little booking tool. I switched when i wanted a paperless clinic.

Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal.

Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. M already very upset at the delay only to hear about these extra costs.

It is easy to use so far and even the free version a small business can use. And as i can understand the Fresha Plus is also cheap.

Great for the whole team , great for rebooking clients and the appointment reminders are brilliant.

The customer service is excellent. They are a company that operates great ethics.

It’s easy to use, send reminders and the service of the Fresha team is amazing.

For me the system it’s just amazing, from online bookings, text and email confirmations for clients, costumer service when I have doubts they are fast with solutions and explanations.

You can choose to use the program for free. If you want to add the 'Plus' utilities, you pay a fair price.

I must admit I might be confused on the billing policy.

It is very easy to use with good customizations. Many options are very practical to use.

Best admin support- so quick and detailed. Program is easy, user friendly, and free of charge loving it.

This is amazing if looking for a start up online and booking system. Easy to use, simple for clients, and has a free version.

I really like the fact that you can utilize almost everything you need to run a successful business. It keeps track on everything with integrated options to social media plus google.

The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else.

It’s great for start up and small businesses. So many fantastic features that are complimentary with the small debit fee that is only taken upon sale.

The new client consultation forms are very easy to use and easy to edit. I love the marketing features which prove very popular with the clients.

Friendly use, full integration solution for barber shops.

We are very pleased with the outstanding. Investment Fresha has brought our Company.

Tripworks is easy to use and the support team  is great.

It was the best decision we made for our business, and as much as I think that I want all of my competitors to switch, I hope they don’t find out.

Ease of use, great customer support, great GUI, compatibility with OTAs.

The most important part of this product is the customer service. I often have special requests and needs to operate my business and Tripworks does their best to accommodate my request.

Software is standardized yet custom enough to really make an impact to my business. TripWorks thinks of everything to help my business be more successful, even things that weren’t my requirements.

The individuals are quick to respond, and efficient in solving difficulties, or creating a more streamlined process.

The software in general is very easy to use. They are constantly changing it so that it works best for the users.

Nearly every other point in the software surly self-explanatory and intuitive, and to me from our side and the client experience side, with easy to use features, attractive interface, and more.

Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this). Tipping feature is awesome.

TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs.

She did a great job and when i asked to be able to contact her boss directly to praise her, I got an email telling me to wrote a review.

Fantastic Software that is just what we neeed at just the right time.

We have very high standards of excellence for our guests experience and tripworks helps us keeps those standards during their booking process. I would recommend this to anyone for any online booking.

Keeping on top of reviews, ease of use/functionality for both our team and guests and streamlining revenue, among many other features have allowed us to focus completely on customer service.

I like that it's a clean, modern and easy to use software.

Customer service is absolutely exceptional. Another thing that I really like is the way they show date, this is very convenient ,easy, simple and professional.

It is easy to use and does not have an upfront cost. They even made our new website for us to transition over.

Currently, after the deposit is paid and the tour has been completed, the screen that comes available for the client has percentages of the booking to pay toward a tip.

However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top.

My overall experience with TripWorks is the very best , I feel like they are my family , they are my partners in my online business and I love them.

Switching to trip works was the best decision.

There is no invoicing option allowing us to provide quotes. Parts orders are difficult to enter because they are not itemized.

I love that TripWorks gives us the opportunity to upsell our customers with lots of options and suggestive selling.

I don't think their is anything I dislike. So far it's up to the standards of what I had in the past and beyond in some aspects.

Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have.

The support team are genuinely lovely people. They take their time to explain everything, every step of the way.

Also the customer service is the best, big fan of [sensitive content hidden] that always is there to assist and answer any question.

Further, support is incredibly responsive to any means, often helping solve issues in minutes or hours that used to take days, weeks, or simply ignored with our past providers.

The biggest difficulty with this is it does not include the deposit price in that percentage.

I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know.

The customer service that has been provided by TripWorks has been better than customer service from any other platform that I have interacted with.

US Dollar

Fresha is the world’s only subscription-free booking software for beauty and wellness businesses, trusted by over 100,000 salons, barbershops, spas, and more. Sign up to Fresha for free and manage all of your appointments, staff members, and locations from your own online calendar. Attract more new clients and fill your calendar by taking bookings on your Instagram and Facebook pages, through Google Search and Maps, and on your own website. Reach clients anywhere, anytime and grow your business with powerful marketing tools; including email campaigns, text messages, and alerts within the Fresha app. No need to pay a monthly subscription – grow your business at your own pace with our optional paid features, including seamless payment processing with daily payouts.

LongDescription

Employee Management

Faculty/Staff Management

Electronic Payments

Payment Processing

Price/Margin Management

Practice Management

Booth Rental Management

Access Controls/Permissions

HIPAA Compliant

SMS Messaging

For Salons and Spas

Customer Mobile App

Referral Tracking

Task Scheduling

Before & After Pictures

Client Database

Group Scheduling

Confirmation/Reminders

Credit Card Processing

Transaction History

Customer Database

Recurring Appointments

Gift Card Management

Class Scheduling

Payroll & Commissions

Calendar Management

Room Booking

Scheduling

Data Import/Export

Multi-Location

Treatment Packages

Booking Management

Email Marketing

Mobile Access

Online Payments

Sales Reports

Inventory Tracking

Performance Metrics

Marketing Automation

Social Media Integration

Real-Time Notifications

Email Reminders

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Client Profiles

Reminders

Automated Scheduling

Availability Management

Calendar Sync

Billing & Invoicing

Discount Management

Real-Time Reporting

Customizable Branding

Commission Management

Reporting/Analytics

Contact Database

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Customer History

Point of Sale (POS)

Appointment Scheduling

Multiple User Accounts

Inventory Management

Loyalty Program

SMS Reminders

For Barbershops

For Medical Spas

Customizable Fields

Email Management

Customizable Templates

Customizable Reports

Rescheduling

Debit/Credit Card Processing

In-Person Payments

Promotions Management

Credit Card Management

Ratings/Reviews

Staff Management

Availability Indicator

Mobile Alerts

Reservations Management

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Fresha

Live Online

Documentation

Videos

Designed for small to large travel agencies, TripWorks is a cloud-based reservations solution. It enables travel agents to manage clients, their trips and reservations, as well as their profiles and preferences.

This software is great for agencies that have multi-branch locations. It offers a dashboard where users can see all of their sales information in one place. They can also use the dashboard to find the best deals for their customers.

TripWorks can be utilized to create custom reports based on the clients' travel history and preferences so agents can better cater to their needs. Travel agents can use tools like customer profile flagging and refund confirmations to increase sales for both new clients and repeat customers.

Multi-Day Booking

Resource Management

Vendor Management

Pricing Management

Waiver Management

Package Creation

Website Management

Central Reservation System

Activities Booking

GDS/OTA Integration

Season Tickets

Surveys & Feedback

User Management

Customer Data Management

Online Registration

Invoice Management

Attendance Management

Communication Management

Registration Management

Onsite Ticketing

Itinerary Creation

Email Templates

Booking Notes

Contact Management

Online Ticketing

Multi-Currency

Rate Management

Channel Management

Event Scheduling

Event Ticketing

Attendee Management

Group Reservations

TripWorks follows a simple pricing model, one that allows all customers to access the full range of advanced features, from their first day and their first dollar.  

This strategy offers huge benefits for tour operators. 
It eliminates a monthly fee and the need to forego specialized features only available at higher subscription levels, and it considers the seasonality of many operations, aligning costs with revenues earned rather than a date on the calendar.

TripWorks is designed to help tour operators grow and our pricing model does just that. We provide access to a platform bursting with technologically advanced features, at a fee easily affordable by customers.

Two components comprise the fees we collect:

Credit Card Processing Fee: 
• 1.9% + $.30 per transaction
• This is a simple passthrough to our processor, Stripe

2. Platform/Software Fee: 
• 5% on transactions run through the platform
• Service fee based on the transactions processed through the TripWorks platform


Fresha vs TripWorks

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