Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow.

There are no error messages when two technicians are in the same ticket trying to update the ticket.

Email connector service has broke at least 3 times and its currently been down for a week. Now we cannot close or edit tickets so its nearly impossible to track our work.

Solid Product and Solid company. Great customer support sales and tech.

Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.

Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future.

The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.

I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.

Also software is latent so difficult to use in a high speed work environment.

The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users.

Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module.

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.

The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this.

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.

Sometimes, not often, tickets will disappear. This has only happened twice in two years.

Solid software solution for ticketing and project management.

ChangeGear was loved by all because of it's functionality. I would say it was my favourite service management application.

My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets.

Easy to understand the flow and good in getting alerts and notifications. Very good as a ticketing system.

The email notification and rules within the Email Connector allow tickets to be worked/processed/closed all through email responses.

It fully integrates into your environment and provides tools for you to use to better manage everything from issues and service requests to knowledge and assets.

Creating forms is rather clumsy and if you make a mistake, it takes some time to correct it.

Great, easy to use tool that provides customization capabilities to fit almost any business need.

Our customers are enjoying the ease of use. The creation of a ticket by email helps our customers that are out in the field daily.

We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.

Certain customizations you need to know what you're doing or you can do some damage.

Overall, I have had good experience with ChangeGear as a technical support specialist.

Web application has more features than mobile app while the users would like to use mobile app more which makes it very annoying.

The only issue I have noticed is sometimes the website loads slowly and few UI issues in the mobile application. I would say it has been a very good experience on an overall level.

Good as a beginner, Can be good option for a larger multinations.

It is helping me to take care of all my HR needs. Hoping this to be an end to end solution.

Sometimes the website is not very interactive, slows down. UI problems in the mobile application.

The software is easy to use and enables to use it for multiple purposes be it for managing attendance or onboarding details.

Vibes feature is good for employee connect. User Friendly - self explanatory for the user.

It has been good so far, and I am gradually finding it easier to use. The problems are usually fixed in 2-3 days which is the best thing so far.

Earlier we were using HR Mantra which was easy for tracking your attendance and leaves but it lacked some major areas where one can use it for their benefits.

Selection of date for attendance requests is bit confusing. Once accidentally current date was updated when I selected a different date in the attendance request form.

Sometimes I find it a bit difficult to navigate the platform, especially when it comes to customizing it to meet my specific needs.

As mentioned in Pros, I just want to say that, I found it very useful and I liked this one a lot.

I personally not found any cons about darwinbox, but sometime found little delayed to open the site may be this problem only with mobile data.

There are a few good things about DarwinBox. It has a good mobile application.

The admin should have the option to view the system generated mails. Functional Structure is very confusing.

Seamless employee appraisal and review mechanism. Many interesting features like internal job postings, employee referral systems are available.

Best thing it has face recognition attendance system and also help you in digital onboarding. All function you can use on your mobile as well.

Sometimes location will be go somewhere else. This is the only negative feedback.

But I found some problems while using DarwinBox. It doesn't notifies the user when a leave is accepted by Manager.

It gives you birthday reminders so youn never miss out on birthday.

DarwinBox has a good interface and is rich in functionalities and features.

US Dollar

ChangeGear is a premier  IT Service Management solution. 

ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. 

ChangeGear is available in both on-premise and cloud deployment for users’ convenience.

LongDescription

Support Ticket Management

Real-Time Analytics

Employee Onboarding

Document Storage

Activity Tracking

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

SSL Security

Change Management

Single Sign On

Project Management

Procurement Management

Knowledge Management

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Employee Self Service

Problem Management

Self Service Portal

Audit Trail

Mobile Access

Cost Tracking

Dashboard Creation

CMDB

Capacity Management

Device Auto Discovery

Compliance Management

Service Catalog

Training Management

Issue Scheduling

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Social Media Integration

Forms Management

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Change Tracking

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Customizable Branding

Compliance Tracking

Reporting/Analytics

Prioritization

Relationship Mapping

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Approval Workflow

Performance Monitoring

Task Progress Tracking

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Inventory Management

Search/Filter

Event Logs

Reporting & Statistics

AI/Machine Learning

Virtual Assistant

Natural Language Processing

Process/Workflow Automation

For subscription: Pricing starts from $45 /user/month (billed annually). 



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

ChangeGear

In Person

Live Online

Webinars

Documentation

Videos

Darwinbox is a new-age and disruptive mobile-first, cloud-based HRMS platform built for large enterprises to attract, engage and nurture talent. It is an end-to-end integrated HR system consisting of modules like performance, leave, attendance, recruitment, expense, rewards and recognition and travel, which streamlines activities across the employee lifecycle from onboarding to exit. 


With the help of an agile platform, users can establish employee database, company calendars, organizational charts and permissions. Recruiters can set up branded career pages, source candidates from various channels and manage prospects throughout the hiring process. Darwinbox includes various assessment frameworks, goal cascading and compensation modeling tools, social network and a survey tool, that enables professionals to engage, empower and inspire employees and helps automate and simplify all HR processes for the enterprise.


Attendance can be marked using geofencing and facial recognition. The platform comes with a whole range of features such as manpower budgeting and position management, which solves various HR complexities and caters to every performance aspect. Financial tools include payroll management, support for various tax systems, configurable compensation structures and pay grades, employee reimbursement and benefits management.


Darwinbox helps automate travel workflows, optimize the screening process by using CTQ (Critical to Qualify) criteria, create forms for both standard and custom workflows and utilize drill-down frameworks to gain more analytical insights. Users can analyze footfall to offer and offer to hire ratios using recruitment funnel analysis. Organizations can also empower department heads or managers with restricted access to analytics using the permission framework.


ChangeGear vs Darwinbox

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons