NICE offers the ability to integrate most communication channels in to a single agent interface.

When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.

Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50.

Nothing at this time that I dislike about this software.

Absolute worst implementation I have experienced. Ineffective account management.

The most important thing that I like about this software is that it is tracking everything you do.

This one is sleek looking, easy to use and the call/time tracking features are very useful. Probably the best software I've used for a helpdesk yet.

The software delivers on the promises. Easy to use, priced right and user friendly.

Also difficult to receive support...everything has to go through me (the admin) and it's been very disruptive to my day to day.

NiC tends to run into an error when agent is on high avail then a call suddenly comes in, it gives an agent leg error. There are times that customer could not hear agent on the other line yet or vv.

Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.

Sometimes the information is a little difficult to locate. Customer service is hit or miss depending on the situation you are calling about.

There is no backup or failsafe when there is an outage. There are days that go by where people have continual issues logging in and clearing cache and cookies SHOULD fix, but does not.

I like the flexibility to work from anywhere that there is a computer and an internet connection. I am glad that I do not have to have specific hardware.

Overall this has been a pretty good software upgrade since it integrates with all the other NICE products and the support is amazing.

The technical support is awful. You have to submit examples every day because the examples expire.

The software is so easy to integrate and can withstand many employees. It helps manage the teams effectively.

Overall, the experience has been great. Especially on the analytics part, it helps me with identifying key areas I should be concentrating on so my team can be effective in their role.

Rejection of calls - it sometimes refuses your calls if your system doesn't pick up quick enough.

I use NICE in contact to receive calls from our client. I can say that the software is reliable and very easy to use.

Overall NICE inContact is a very user friendly software and I recommend it for any call centers.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.

Simple features that can be modified to the specific needs of a company. It looks good and is easy for all users - a huge time saver.

Love that it is simple and employees are able to pick up on it immediately. Customer service is great at responding to any questions and helping you complete any task you may need help with.

It's inability to cater to very specific needs.

PurelyHR was great to use as an employee. I don't know why we switched products - but it is what it is.

I have always had amazing support with the TimeOffManager. This was the first purchase I ever made for my company and I am really happy with it.

The experience was poor as if lacked many features and was overpriced compared to other software and ultimately went a different direction.

The ease of use and the ability to only use the time-off portion of the software. Also the ability to access it from everywhere and any device.

PurelyHR has a simple interface and is easy to use, both in terms of administration and end user input. It helps us keep track of more complex needs, such as overtime, for certain staff members.

Very user friendly and excellent customer support. It is perfect for our company needs.

Great software, priced better than other tracking systems and integrates well. Reporting is good, UI is very easy to use and the overall experience is A.

Ease of use, GUI, cost, web-based, easy implementation- love the import features. Made the configuration very quick.

Easy to use, simple interface, straightforward. Easy to see my current balances and scheduled time out on the calendar.

It has been wonderful for our employees; the customer service responds very quickly; good UI.

We love it!!! Excellent product, cost effective and we highly recommend others should use it.

Frustrated with changes to system as now there is more room for human errors.

After handling time off requests by email and spreadsheet I was happy to find Purely HR:Time Off.

I like the price as we are a not for profit org and I love how easy it is use. The reports feature is great as well.

From the user perspective it could not be any simpler. All employees are thrilled with ease of use and accessibility.

Our vacation and sick leave times are set up in hours, and it doesn't. Work very well if a person works an odd number of hours per week.

User friendly, and very easy to set up. Purely support is wonderful.

This system is very user friendly & any questions I have had - were answered super quick & well explained. My staff loves the change.

There are many many things I like so I can't say that I like something the MOST, I like it all.

Easy to implement; Easy to use;  Currently using only the time off module.

Good for what it does, would have preferred consolidated solution.

We did a survey of available tools and found that PurelyHR suited our needs and was easy for us as well as our employees to use.

It is easy to make changes to time once it has been entered and it allows a multiple level approval process for granting time off.

Too many errors with multi-day requests so days off are requested to be one at a time to avoid wrong totals to balance.

It would be nice to integrate a time sheets tracking system in the future that is equally easy to use. Customer service has been very good as well, they usually reply right away.

US Dollar

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX to deliver truly remarkable customer experiences.

NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. 

With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.

CXone is a highly composable and customizable platform with industry-leading CRM integrations, over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace.

As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.

LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Employee Management

Call Transfer

Customer Surveys

Quality Management

Surveys & Feedback

Multi-Channel Management

Request Assignment

Performance Management

Email Alerts

Access Controls/Permissions

Activity Tracking

Leaderboards

SMS Messaging

Shift Swapping

Customer Service Analytics

Workflow Configuration

IVR/Voice Recognition

Automatic Call Distribution

Variable Workforce

Voice Mail

Timesheet Management

Rules-Based Workflow

Auto-Dialer

Blended Call Center

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Automated Routing

Labor Forecasting

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Template Management

VoIP

File Transfer

Call Routing

Process/Workflow Automation

Self Service Portal

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Outbound Call Center

List Management

FCC Compliance

Skills Tracking

Survey/Poll Management

Recruitment Management

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Time & Attendance

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Real-Time Updates

Email Management

Ticket Management

Campaign Specific Caller ID

Budgeting/Forecasting

Time Off Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Telemarketing Management

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Contractor Management

Chat/Messaging

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Manual Dialer

Multi-Language

Multiple Parties

Customer Journey Mapping

FTC Compliance

Alerts/Escalation

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NICE CXone

In Person

Live Online

Webinars

Documentation

Videos

PurelyHR is powerful modular HR software for small to medium-sized businesses. Our cloud-based platform simplifies your everyday HR tasks including leave management, employee directory and onboarding, time tracking, performance management, infraction tracking, and certification management. Choose the modules you need and the number of users for an HRIS that fits your business needs and budget.

At its core, PurelyHR wants to make your job easier. Trusted by thousands of companies worldwide, our software helps you automate time-consuming tasks, frees you from spreadsheets and manual calculations, and gives you access to the information you need, when you need it. 

Our modules include:

Staff: PurelyHR’s core HRIS module. Create comprehensive employee profiles with contact, employment and salary information, plus the option to upload documents, request e-signatures, and add notes, skills, and more. The self-serve option gives employees convenient access to their HR data and the ability to update information to ensure your records are always up-to-date. Staff’s onboarding feature helps you start new hires off on the right foot by easily creating and assigning onboarding tasks.

Time-Off: Automate time-off tracking with our industry-leading leave management module. Time-Off gives you the tools for time-off transparency: employees can access their balances anytime, requests are sent and approved with the click of a button, and important renewals and calculations are automated. Sync the shared leave calendar with your Outlook, Google or Apple calendar to see all of your regular meetings and appointments alongside your time-off.

Performance: Your all-in-one performance management solution. With customizable templates, scheduling, goal-setting, feedback, and more, make professional development an ongoing conversation.

Time-Clock: Clock in and out. Simple as that. Manage arrival and departure time, total hours worked, and get a real-time snapshot of who’s in and out of the office. Set IP restrictions to manage where employees can clock in and out from.

Time-Sheet: Track total hours worked or time spent on specific clients, projects or tasks. Simple digital time tracking for your business.

Warnings: Improved transparency for employee disciplinary action. Send, track, and store infractions to ensure compliance throughout the disciplinary process.

Talent: Manage certifications, training, and licenses to stay on top of renewals, ensure compliance, and create robust talent profiles for your employees. Track additional talents including education, language proficiency, professional memberships, and give recognition for a job well done.

Our highly-rated support team is available over the phone, email and chat. Pricing is per user per month and based on the modules you subscribe to.

Leave Tracking

HR Management

Billable Items Tracking

Employee Onboarding

Time Tracking

360 Degree Feedback

Customizable Reports

Document Storage

Vacation/Leave Tracking

FMLA Administration

Skills Assessment

Attendance Management

Attendance Tracking

Approval Process Control

Team Calendars

Sick Leave Tracking

Calendar Management

Data Import/Export

Clock In/Out

Employee Self Service

Time Off Requests

Mobile Access

Orientation Workflow Management

Review Cycle Tracking

Overtime Calculation

Performance Review Management

Self Assessment

Role-Based Permissions

Ongoing Performance Tracking

PurelyHR's pricing is based on the modules you subscribe to and the number of users on your account. Transparent pricing is important to us- to see pricing for your company needs please visit: www.purelyhr.com/pricing

Sign up for an annual subscription and save 10%. If you're a non-profit organization, save 15%.

NICE CXone vs PurelyHR

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