RingCentral Contact Center vs TimeClock Plus
RingCentral Contact Center has 189 reviews and a rating of 4.26 / 5 stars vs TimeClock Plus which has 197 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen.
- What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.
Cons
- The pricing is a bit on the high end of the market would be my only complaint.
- Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of.
Pros
- It’s nice that it’s web based so there isn’t much involved in getting people suing it. The user end is pretty easy to use.
- We like all the information/data was shown on the home page. We fill it's a great product for the cost.
Cons
- Sometimes editing the segments when missing clocking in or out can be confusing.
- There are times when employees have trouble punching out due to the sensitivity. This can be changed but they still have issues at times.
Pricing
Product Demo & Screenshots
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