Really easy to use and manage. You can type any information you want to keep under control and it’s really helpful

Sometimes was a little bit slow to access from the phone app. It didn’t display all the info that you can easily access from the laptop

Overall a really happy user, there are some minor irritations but nothing that would make me look elsewhere, and the excellent customer support and frequent updates are especially gratifying.

For the most part it is easy and intuitive to use. It's easy to create and to edit shifts, customise with colours/shift names, it alerts colleagues immediately when shifts have changed. The app is great for a visual snapshot of published shifts that all users can access. If there are ever any issues, there is always someone on the live chat who can help straight away, and although I've only used this help service approx 3-4 times in the entire time I've been a rotageek user, they have always been exceptionally helpful and resolved my issue/answered my question immediately. I have no basis for comparison but I'd have no reason to want to try different software, I'm a happy user and it often gets minor updates which only improve the experience.

It's sometimes a little glitchy, eg when deleting a shift to enter a new one it sometimes takes time before it will let you enter a new one (whereas editing works immediately), although this could be poor Internet connection. An 'undo' button would be a useful addition as I occasionally move a shift by accident and can't work out where I moved it from! But aside from this, the worst thing is that it's sometimes a bit slow to get going.

No overall problems just the older versions were more user friendly, more efficient as could get rotas done in a much quicker time and easier to use.

Its great that we can notify our colleagues immediately of any shift changes and that it saves the use of a diary or having to write all of the shifts down. Paperless is always good too

The first version we were using was much more user friendly and easy to use. The new version is too easy to make mistakes.

My overall experience with rota geek is really good and I would recommend people to use it all the time

It's very easy to navigate and it's clear on how it displays scheduling for all staff members. It helps as it's a clear indicator or who had paid holiday, sick leave etc and helps me work out exactly what hours everyone has worked so I can complete payroll correctly. The app is convenient to have downloaded and makes applying for holiday requests quick and simple. All staff will get notifications about any and all changes to their timetable as well. It shows using colour sections the difference between the type of shifts and lengths making it easy to see and understand even with a quick glance.

There should be features added such as important message notifications that can be written and provided to all staff members so they can have an electronic format no matter what goes on.

Although my company provided training on how to use Rotageek I can honestly say it is not needed as the day to day useage is really intuitive. The customer support that I've had to use in the rare occurance was extremely fast and effective. The mobile app is great for my entire team and the leave tracking makes light work of an important part of the work life balance in my business.

I feel like there is so much more to the software I havent dug deep in to yet so Im sure any problems or wants for me might already be there waiting.

I generally think it is a huge time saver and its so powerful to give employees the opportunity to view and consider their own leave and sickness levels, have access to their shifts and holiday requests on-the-go - everything really. I think it's been of huge benefit to them especially.

All info relevant to Timesheets, holiday allowance, shifts etc is now kept in one place rather than over 3 or 4 seperate documents. Staff can easily access their own information as they should be able to, and they have their shifts shared directly to them as soon as they're available.

I would like the scheduler to be more compact although this may be irrelevant when I start to use the auto-scheduling feature as I'll look at it for less time! I would like for copied shifts to be copied verbatim - breaks, shift names, any notes etc. Copying a shift is supposed to save time but at the moment I still have to edit every break, add in notes again, change colours. I would like for employees on Timesheets to display in the same order as they do on Scheduler to make checking off the time sheet more user-friendly. When printed, I'd like the printed version to represent what is shown on the scheduler screen - any coloured shifts currently print in a very faint grey rather than their highlighted colour. (I have checked my printer settings and I am printing in colour).

Managing the personnel out in the field in one place - their work schedules, changes to rotas, and their contact details

Accessibility to live schedules - with over 60 stores in the UK it allows Area Managers that are constantly on the road, Recruitment at Head Office and Payroll to view exactly what is happening at each store. Team Member details are easily accessible when we need to contact them or make any amendments. When Team Members (sub-contractors) submit their invoices, it allows an easy method of cross checking for payments.

Trying to find out historical data can be a bit challenging at times. This has improved since the 'delete' option was replaced with 'deactivated', as we can now reactivate a Team Member's details if needed. The other challenge, has been if any changes have been made to any details - customer support cannot always advise who has made these changes or when, so it makes it difficult to be able to apply any training to avoid a repeat of changes that have caused issues.

Usability and the customer support is great. Whenever I have a query it is answered within minutes

How easy it is to accidentally make a change and not know what you've done by mistake.

We use this application / software daily for scheduling and planning. I find it extremely easy to build schedules and my team really do find the app convenient for remaining up to date. On the rare occasion where we have needed so additional support, the Rotageek customer services are always on hand and able to quickly resolve our queries. I couldn't imagine my working week without Rotageek.

It's easy to access Rotageek either by the desktop link of the simple to use Mobile App. Being able to drag and drop shifts into my teams schedule is super efficient, which means I can build robust schedules quickly and therefor invest more of my time in other areas of our business.

I really can not fault the Rotageek Software or Mobile Application.

really good

ease of use, fast support, adaptable, just aims to keep things simple

more control from a store level on settings, (ie cant change standard break times which asre set from head office but wrong)

Rotageek has made communication between the team, in terms of rotas, a lot easier. Especially during these times where staff numbers are reduced and I don't see members as much. It makes posting schedules and the team members requesting leave etc really easy.

Very user friendly and easy to use. Easy layout to separate each task. Also very customisable to fit each brand/company's needs.

Scheduler could be improved if you could select staff to view on it and others to be hidden. When changes to the order of the staff it made sometimes it has be reordered without me changing settings.

I personally really like the product but would ask for features like being able to message colleagues about shift needs and input colleagues holidays so they automatically booked them off as in previous editions of the service

Communication with the team Holiday Planning

Levels of authorization could be easier to navigate - Pets at home head office control features a bit to tight for what is needed. App is a little glitchy for some colleagues and shifts sometimes incorrect

Outstanding!

I love how easy it is to use, I have the mobile app on my phone also and find seeing my shift and other staff members shifts easy to view. I also find it easy to use for shift scheduling and the help function when you speak to a real person is absolutely outstanding.

Nothing, I love it, done such a great job!

Overall, it is a better system than a spreadsheet or a piece of paper. It is slightly quicker, certainly easier to amend, and has a lot more functionality. It takes a bit of time top get used to, but overall, worth persevering with.

The interface is pretty clean, relatively intuitive and automatically does a lot of the work for you, for example calculating how many hours you have used, automatically allocating breaks of the correct duration, that type of thing. IT is certainly easier than having to use a spreadsheet, or a sheet of paper! It has also been helpful for managing holiday entitlements and identifies where there are possible clashes with holidays that have already been authorised, to ensure your staffing levels remain appropriate. It also alerts the team to updates on the rota, so you can amend it at short notice if necessary without people failing to notice.

I have a team of about 20, and I get really frustrated at being unable to see everyone on one page, so I'm constantly having to scroll up and down to see how many people are in on a given day, rather than being able to see everything at once. I also find it can sometimes be a bit glitchy, so I will try to enter a shift and it will freeze, or tell me an unexpected error has occurred. It can be quite frustrating when you are having to redo work because of this.

Learning how to use it was very easy, our staff love it as their holiday is entered automatically and the rotas get sent straight to them

It’s so easy to use and teach our staff to use too, makes day to day life very calm

Breaks have to be entered manually over 9 7 hour shifts as they are entered wrong for our company

Positive in the main with just a few additions it would be superb

Great tool to ensure full visibility among the team...instant notification of changes, great accompanying app.

Updates and changes are sometimes counter-intuitive and disturb the flow of the software...no way of bulk deletion of shifts

Makes my scheduling much MUCH easier hard to imagine not using it now

How I can copy and paste multiple weeks in advance how it will remind me of whose on AL and any clashes the fact that it updates in real time

Cross compatibility it sometimes lack and is difficult to use on my android tablet.

Ive used this for a few years, it is really easy to colour coordinate and set up. Mainly the customer support is spot on when needed.

The customer support is spot on, the rota planning is really easy for tolling weeks.

Restrictions for holidays that cannot be carried over but easily not included.

Once you get used to it very easy to use

Easy to track my wage spend and shopfloor coverage

I know you say its not designed to be printed but it is helpful to print so if you could just print the rotas and not get all the coverage and hours used at the top that would help alot

Very good experience especially with any issues the customer services team are very helpful.

Rotas being sent to colleagues electronically

Rota planning can be difficult with lots of variables that the software either cannot account for or I as a user am unable to execute

Fantastic scheduling tool that lets me update and amend my schedules from anywhere on any device, provides updates to all users when any changes have been made and means that everyone knows when they should be working, really easy to use and great support

find the app a little fiddly to use, prefer to use the website option as its alot easier to manage large schedules on a bigger screen

It’s been good, very organised and updates in seconds

Ease of viewing my rota, daily weekly and monthly as well as viewing my colleagues. Also syncs well with my calendar

None it works fine for me, if issues spring up I contact the support team

The best part of Rotageek is how nice looking and easy it is to use for the end-user (the team on rota). The ease of login, combined with simple bright colour schemes make it easy to use and understand.

From an administration point of view I think that Rotageek is missing some functionality that would allow me to understand live /forecasted costs of the team based on what is rota'd which would be extremely useful.

Brilliant

Brilliant app, helps it easier for me to rota in all my staff. Shows how many advisors I need in each day and to for how many hours

Nothing, it is easy to use, only is light issue is it freezes and duplicates shift

Good. Support is always available via chat and if I cant do something, they will sort it their end.

Easy to use - easy to add/swap/change shifts in the click of a button. Functionality good for staff checking in and out for shifts. Good reports of staff check-ins/absents/holidays

Glitchy at times - mobile app not as reliable as logging in from PC.