All TimeTrakGO Reviews
1-25 of 99 Reviews
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Richard
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
As easy as it gets.
TimeTrakGO has been perfect and fit exactly what we were looking for in almost every way possible. Anytime I have a question or concern someone is always there to immediately answer my question. I'll say it again, I love the look with green & red puzzle pieces, the printouts, and everything else about it. It all adds to make my job much infinitely easier.
PROSI love everything about it. From its look, to it's ease to learn and use, to the immediate support I receive every time I have a question. It's perfect for what we needed.
CONSI do have any real issues, but if I had to nitpick is that when I give a suggestion on a feature and they tell me they'll make a note of it. It would be better if someone would get back to you eventually about the specific feature you asked about and tell if you they're actually working on it, implementing it, or give you an estimated time
Reason for choosing TimeTrakGO
It's look is what got me. That's exactly what I was looking for.
Reasons for switching to TimeTrakGO
We were looking for a better system than we currently were using
Lucinda
Government Administration, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
TimeTrakGo is a wonderful
I find it very easy to use and it has been perfect for our office.
PROSIt was very easy to learn. I used another complicated time clock program for about 10 years and was never able to learn how to properly use it. With TimeTrakGo it was very easy to navigate.
CONSI need to print time sheets for supervisor and employees to sign and it doesn't have the option to print the time sheets the way I need them.
Reason for choosing TimeTrakGO
When I researched it, it was simpler to learn and a good price
Reasons for switching to TimeTrakGO
TCP was too complicated and if I had issues they wanted me to pay $3000 for additional training each time.
Kenny
Primary/Secondary Education, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
2
Reviewed April 2024
TimeTrakGo Review
Overall this system has been meeting our needs, considering prior to its implementation we were using paper time sheets and the honor system
PROSThe capacity to provide an app version coupled with geofencing has been very helpful as many of our daytime employees begin work once they arrive on the property
CONSThe system feels convoluted at first and takes time to understand how to pull reports for individuals or locations or how to edit time by individual. Overall functionality is poor. A lot of lag time after you try to click between functions
Vendor Response
Thank you for taking the time to share your experience with TimeTrakGO. We're pleased to hear that geofencing has proven to be beneficial for managing your employees who start work on the property. However, we're sorry to learn about the challenges you've faced with the initial complexity of the system and the lag time between functions. Your feedback is invaluable as we continually strive to enhance the user experience and functionality. We understand that navigating through reports and editing time entries can be daunting, especially when transitioning from manual processes like paper timesheets. We're committed to providing clearer guidance and improving the overall functionality to make these tasks more intuitive and efficient. If there are specific areas you'd like assistance with or if you have further feedback to share, please don't hesitate to reach out to us directly. Thank you for choosing TimeTrakGO to streamline your time tracking processes. TimeTrakGO Customer Care
Replied April 2024
Craig
Logistics and Supply Chain, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Effortless Time Tracking
The setup is simple and intuitive. The training was simple, and everything just works when we need it to. Nothing like our previous system that required reboots and updates for onsite hardware. Between the Geofencing and mobile app features - TimeTrakGO helps us run our business without having to worry about our employee's attendance or payroll.
CONSNothing - I have nothing I dislike about TimeTrakGO.
Reasons for switching to TimeTrakGO
U-Attend did not work and required onsite reboots and had constant issues. Thier customer service was terrible and could never get the solution to work consistently.
Nancy
Veterinary, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Why we chose it
Our staff is very happy with the system. Less missed punches than our previous timeclock software.
PROSThe ease of use, that there is a mobile app for staff if network goes down
CONSTime cards are decimal, and do not have the option to have actual hours and minutes. Have to convert each one to do our payroll. Its an extra step. Should have the option
Reasons for switching to TimeTrakGO
Discontinuing updates and support of product of Time Q Plus
Alice
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2024
Doesn't allow precise lunch break tracking in California
Making it work for our small office, but program is limited and not the best choice for a California employer.
PROSEasy to use and good graphics. Price works for a small office.
CONSNot good for use in California. Rounding option applies to lunch break. There is NO option to only have rounding apply to morning clock in and evening clock out. Forcing rounding to apply to lunch break is almost a deal breaker. Other programs allow you to choose rounding or not for lunch break. Not a good program for California.
Reasons for switching to TimeTrakGO
Old program no longer worked with our server and price to upgrade was ridiculous for our small office. TCP gave us everything we needed. We wish TimeTrakGo did as well, but it is lacking critical features.
Vendor Response
Thank you for sharing your feedback with us. We genuinely appreciate your insights as they help us improve our product. We're glad to hear that you find TimeTrakGO easy to use and visually appealing. However, we regret to learn about the challenges you've encountered with precise lunch break tracking in California. Your feedback regarding the rounding options specifically applying to lunch breaks is duly noted. We recognize the value of providing customizable settings to accommodate various work environments and regulatory requirements. Our team is committed to evaluating this aspect and implementing necessary adjustments to offer a more tailored experience for our users in California. Your feedback serves as a valuable guide as we continue to refine and enhance TimeTrakGO. Thank you for choosing TimeTrakGO, and we look forward to serving you better in the future.
Replied April 2024
Jessica
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2021
Affordable Time Clock Software
Affordable, easy to use, has gps capability, you can limited the number of devices used to clock in or out. You can make changes or corrections to hours if an error occurs.
CONSNone there are no cons with the software
Reason for choosing TimeTrakGO
The price and ease in use
Reasons for switching to TimeTrakGO
Paychex flex was too expensive. I felt like a I was being over charged
Laura
Warehousing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
TimeTrak GO Saved me Tons of Payroll Processing Time
Overall saving me tons of time and headache processing payroll.
PROSI like the ease of use. I like that can assign groups to Managers and make them participate in payroll approval.
CONSPTO Tracking features could use a lot of work.
Reason for choosing TimeTrakGO
Bamboo HR is much prettier to use, but I chose the functionality and price of TimeTrak.
Rich
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
TimeTrak Go Works
TimeTrak Go has been an easy process to implement in our company. We can easily track hours from anywhere.
PROSThe platform is very easy to use from admin down to the user.
CONSWe are unable to import the data into QuickBooks
Diana
Aviation & Aerospace, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
TimeTrakGo Review
Easy to use, mobile app, fast customer service help
CONSwhen it froze when updating PTO balances
Reason for choosing TimeTrakGO
We chose Timetrak GO because of the mobile time tracking option
Alex
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Efficient and Effective Time Clock System
Overall, I feel that TimeTrakGo is a great product for the price. I love the live, quick customer service and the ease of use. I have also not experienced much, if any, downtime on the site, which is a big factor in my book.
PROSTimeTrakGo is a quality time keeping system that gives you a lot of bang for your buck. It is very simple to implement and is user friendly. As the administrator, I also find navigating and making time adjustments/additions very simple. I also am very pleased about the customer service offered. When you call them, you get to speak to a live person who is knowledgeable and friendly.
CONSThe thing that I wish was available on our TimeTrakGo account was a rounding option specifically for clocking in/out and not for meal breaks. To my knowledge, the current system allows for rounding, but only for all types of punches. We cannot round lunch breaks (needs to be down to the minute), but would like the 7 minute rounding option to apply to the start and end of the work day.
Cierra
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
TimeTrakGO is the best!
Our company used TimeTrakGO for almost 2 years and it was amazing. It was exactly what we needed. Prior to using this program we had paper time cards that our employees used. The digital timeclock was a great update to our company. It made it easier for our employees who were traveling to clock in and out and it made payroll a breeze! Nothing will compare to this program. Customer service is 10/10 and the program is extremely customer friendly!
PROSVery easy to use. Reports were great! All of our employees loved the ease of the app and program. It was very easy for us to view who was on PTO and who was sick or even late.
CONSNone! The program was very simple and perfect for what we needed it to do!
Reasons for switching to TimeTrakGO
We switched from actual paper time cards to TimeTrakGo and it made a huge impact. We were manually calculating all the paper time cards and then entering into our accounting program. There was a lot of room for mistakes.
Mary
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Good system
Online and simple it allows my employees to clock in quickly.
CONSNot very mobile friendly with reports. I try to do reports from my phone but you can’t see them.
Lori
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Look no further, this is the product!
I have been nothing but happy since I switched our organization to TimeTrakGO, they are constantly improving the product and user customer feedback to do so!
PROSIt is easy to use for both the administrator of the product and employees to use. I research a lot of products before selecting this one. The price was awesome and so is the product. Their customer service is great!
CONSIt would be nice to be able to allow the administrator of the product to make changes via the cell phone app.
Reason for choosing TimeTrakGO
Cost effective, user friendly and customer service.
Donna
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Great Value and Customer Service Excellent
when I had problems on startup in the trial, the customer service group jump in and helped.
PROSThe ease of use. Once we got up and running pretty easy to use.
CONSTutorials are not very useful and would like flexible configuration for timeouts and the PTO based on start date and not the calendar year.
Reason for choosing TimeTrakGO
I did not make the final decision but I'm the prime user of it
Reasons for switching to TimeTrakGO
Too many problems with QB
Christina
Veterinary, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Great Product!
I love how easy to use TimeTrakGo is. Customer support is available any time that I need help. It has ben a great tool for me to track employees hours as well as vacation hours for my staff.
CONSI would love to be able to have the staff schedule work for our needs but we have a very complicated schedule (every day is different) so TimeTrakGo does not meet our needs.
Reasons for switching to TimeTrakGO
My orginal TimeClock did not have reports that I could use and I could not track vacation.
laurie
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to use Software
I would highly recommend this software and company to anyone needing a time tracking software whether you need geo-fencing for sister offices, facial recognition software or just clocking in or out to record time. The staff is extremely helpful and knowledgeable. Talk to the representative they will have a solution for your company.
PROSWhat I like most is the ease of use and set up. Very quickly integrated to our payroll software. The customer service and development team have been extremely helpful. At the end of the conversation, they always say if you need any additional help or information, please let us know.
CONSThat the salary feature is not quite available at this time. We still want to see the time analysis of the salaried employee.
Reason for choosing TimeTrakGO
The ease and use of the software have been the awesome.
Efrain
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great Service, Amazing customer service!
We have had minor issues with glitches but most have been resolved.
PROSIts facial recognition and web app, the ease of access for both admin and employees
CONSPricing is too high on a per user basis, we are thinking of returning to ADP's own system
Robin
Religious Institutions, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
TimeTrakGO review
Ease of use, Easy to edit when employees forget to punch in and out.
CONSI think the reports function could be more user friendly
Rigo
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great Inexpesive Time Tracker for office needs!
TimeTrakGO was fantastic for our firm for almost two years. It was precisely what we required. Our employees used paper time cards before we started utilizing this program. Our organization benefited greatly from the digital timeclock.
CONSTheir Mobile Application could use some work as we have not been able to make it work.
Kindra
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Time Track Yes!
Easy & Convenient. User Friendly and helpful.
CONSNo Issues with the service. I have not had any concerns.
Kimberly
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2022
User of TimeTrak
Overall I love it and would not use anything else.
PROSI like how you can clock in from your phone with the app they have. Very convenient when your computer is being slow.
CONSI think the online TimeTrak needs to fix the amount of time you can spend on it before your session times out.
Jennifer
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Loved TimeTrakGo
Simple, easy, cost effective.
PROSIts ease of use and implementation. If I ever had a question, I would use the chat feature and it was immediately resolved.
CONSIt didn't offer more. As we grew, we had to move to a more inclusive package that is not as user friendly with a different provider.
Reason for choosing TimeTrakGO
Cost and easy to use and implement
Stephen
Airlines/Aviation, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2024
Time Trak Good
I have been using the system for 6 months and find it easy to use. It is easy to add users and view reports, which I print out for company records. I also like that it is easy to fix problems, such as employees forgetting to clock in or out.
PROSI like that it is easy to add employees and get them working with the program
CONSIt would be nice to be able to keep track of the employee pay rate in the program and also be able to link it to my payroll office.
Reason for choosing TimeTrakGO
It is easier to use and less expensive.
Angela
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2021
Works great for small business!
Pretty good so far!
PROSEasy to use and easy to correct if someone forgets to clock in.
CONSA little confusing to remove someone who no longer works with the company.