All Collaborate Reviews
1-19 of 19 Reviews
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Erin
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Fully Recommend Collaborate
Collaborate is a wonderful partner in our work to bring equitable case management abilities to all centers in our state.
PROSThis software is a powerful tool through which to manage and track cases and related documents. It captures a vast amount of information, and issues reports on any type of measurements. Most importantly, its customer service and support are top-notch and the best I have experienced in any industry. They are friendly, responsive, and extremely quick to answer any question or resolve any issue.
CONSThere is a bit of a learning curve in terms of understanding how to enter cases and run reports. However, Collaborate provides plenty of training and support to assist with this.
Reason for choosing Collaborate
Collaborate offered the best functionality and the best price point.
Vendor Response
Thanks for the review, Erin! We're happy to know you're finding value in the software and support provided. It's our goal to continue to empower you and your centers to make a big impact across the state.
Replied March 2022
Jennifer
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great if you know what you want/need in a system
Despite some major hiccups in the final stages of design and go-live, we have been very pleased with the intelligence and responsiveness. We really enjoy working with our assigned account folks and see them as partners in our ongoing use and development of the system.
PROSCollaborate is highly customizable and is designed from a reporting perspective, meaning the system is built to deliver on reporting requirements from grants and funding sources, as well as to provide meaningful insight. The pre-built reports for VOCA were a key selling point for us, even though VOCA funding is only a portion of our overall program funding mix.
CONSCollaborate is highly customizable, so if you are clear about what you want/need in a system, then designing is a real struggle. The philosophical approach to "case" instead of "client" continues to be challenging for us in training new users who have experience with other systems. The user interface isn't great compared to other turnkey programs (Therapy Notes, for example), but the tradeoff is much more sophisticated design potential.
Reason for choosing Collaborate
Collaborate offered the right balance of design support, flexibility (customization), and security
Reasons for switching to Collaborate
Needed to migrate to a secure, HIPAA-compliant, cloud-based system that had a support team around it and wouldn't rely on a single staff member or one-person consultant relationship for ongoing development and maintenance.
Vendor Response
Thanks so much for the review, Jennifer! We're happy to hear you're getting the software and support you need to help quantify your important work, and we enjoy working with you as the system continues to evolve. We'll follow up with you regarding cases vs. clients to see how we can make that clearer for your users.
Replied June 2022
Danielle
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Customized version of Collaborate
My experience has been good overall
PROSEase of use, reporting and technical support
CONSThe layout of the case notes can make it difficult to search and/or review a case for specific information
Vendor Response
Thanks for reviewing Collaborate, Danielle! We focus heavily on providing exceptional support and service, so we're happy to know you've found our technical support to be a strong point of your experience.
Replied July 2023
Kelli
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Collaborate Review
Collaborate has allowed for better and consistent documentation and staff have found the system easy to use.
PROSCollaborate has allowed us to become a paperless office! With customized forms, each discipline is able to document their work easily and accurately and sharing and track information is super easy! I love that Collaborate is always coming out with new updates that all users can enjoy. Collaborate staff are also amazing to work with!!
CONSCollaborate reports have great accuracy, however they require Collaborate staff to create reports, since it is not user friendly to create or update reports. It is sometimes difficult to view or read through a client's entire history in the system due to documents being under different case numbers and not having a way to show the client's entire history on one screen.
Reasons for switching to Collaborate
Collaborate offered customized forms to ensue consistent documentation and
Vendor Response
Thanks for reviewing Collaborate, Kelli! Going paperless is a huge benefit of using Collaborate, as you mentioned. Be sure to take advantage of our complimentary 1-on-1 monthly Reports Consultations with our experts to learn more about creating your own Reports, and to keep them updated as funder requirements change.
Replied July 2023
Rachael
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Collaborate
Love how user friendly it is - very intuitive and customizable.
CONSReports takes a bit of time to get trained and fully understand but once you get it it's very user friendly.
Vendor Response
Rachael, Thanks for posting a review of Collaborate! We appreciate your feedback, and are happy to hear the software is working well for you. If you do need some extra help with Reports, we suggest checking out the on-demand training videos, live webinars, and booking a 1-on-1 reports consultation with one of our experts (just submit a support request and we'll set up the meeting). Thanks again!
Replied July 2023
Tarah
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Collaborate
Overall, I like the program, the customer service and the results we have been receiving for our agency.
PROSI like the ease of the intakes. Once a report is made, it works well.
CONSPricing for individualized reports being corrected, time to get them up and running. Any specialized work is very expensive and takes a while to receive the results.
Reason for choosing Collaborate
It was mid-level pricing for what we were needing.
Reasons for switching to Collaborate
The ETO program by Social Solutions was very antiquated. We were unable to capture the data we needed to grow.
Vendor Response
Thanks for the review, Tarah! We strive to provide great customer service and empower non-profits to report their impact. We're happy to hear you're seeing value in both of those areas.
Replied March 2022
Heidi
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Phenomenal State Wide System!
We as a state have had an overall phenomenal experience with Collaborate.
PROSThe system auto-populates, It is customizable to fit each programs needs, it is a cloud based system and it has created a higher accuracy rate in our statewide statistical reporting.
CONSIt is very case-sensitive, so it is important that users keep a functional password protected login/password manager.
Reason for choosing Collaborate
The customer service and trouble shooting functionality is top notch. The training resources are a tremendous help to the our 52 centers across the state.
Vendor Response
Thanks so much for reviewing Collaborate! It's been a pleasure to work with your state leadership team over the last several years, along with the many centers in your network. Your statewide application laid the foundation for many other states to provide their own standardized systems to manage cases and ensure accurate reporting. Your impact extends across the nation. We're also happy to hear that our training and support teams are helping your users get the most out of Collaborate. We look forward to working with you for many years to come.
Replied March 2022
Charles
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
WVCAN's Collaborate Review
Overall, our experience with Collabroarte has been positive.
PROSWe like how we have been able to work with NNJ to collaborate, update, and conform to our state's needs. We have the concierge service which is very helpful and allows us to meet the needs and requests of our users in a timely fashion. The software is user-friendly and once are users start to use it on a regular basis pick it up rather quickly.
CONSIt took a while to work out some of the kinks that were caused by migtrating data over to the system. Took a whille to get the VOCA and State Reports to working well for us. The Case Review aspect of the program may need to be worked on to make it better for us.
Reasons for switching to Collaborate
I believe the idea was for every CAC to have the same system and that would allow for better reports and collecting data.
Vendor Response
Thank you for reviewing Collaborate, Charles! It's great to hear that your users across the state find the system easy to use, aided by the customizations and updates we've worked on together. With your reporting needs squared away, we'll follow up to discuss tailoring the Case Review module.
Replied March 2022
Brent
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Customer support is the best.
Absolutely amazing. From the top down. The staff truly understand their role in helping organizations like the CAC make lifelong impacts in the lives of child and sexual assault survivors.
PROSAfter learning how to complete the reports that we needed, our organization has been able to create reports to identify the human errors in data entry.
CONSI do not really have one. Seriously I have never asked for something I was not helped with.
Vendor Response
Thank you for reviewing Collaborate, Brent! Your team is doing great work serving children and families, and we look forward to supporting your mission for years to come.
Replied March 2022
Bethany
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Great Customer Service
I have enjoyed working with the team in developing reports and making sure the product works for us.
CONSSometimes what we need is still in development.
Vendor Response
Bethany, Thank you for the review! We've really enjoyed working with you and your team as well, and we look forward to continuing to tailor Collaborate to meet your needs. -The Collaborate Team
Replied November 2023
Kelly
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2022
Collaborate for Non-Profit Use
It is easy to use since it is web based and can be used at any location. It is easy to extract service and client data for our various needs. We can customize user access by role.
CONSWe wish we would could use it to house a schedule of appts and then push out client reminders.
Vendor Response
Thanks for the review, Kelly! We're excited to know that you've found Collaborate easy to use, customize, and report your impact. We'll follow up to explore a customization to handle your precise scheduling needs, and integrate it with Collaborate's built-in SMS/Email Reminders.
Replied March 2022
Noemi
Civic & Social Organization, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Data Management
Love the customer support, it’s like we are a team.
CONSIt’s definitely an investment so it is not a decision to make lightly.
Vendor Response
Noemi, Thanks so much for the review! We're so fortunate to work with you and your team, and support the positive impact you make on children and families. -Tom
Replied September 2023
Leonor
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Collaborate - Review
Collaborate is easy to learn and navigate.
CONSThe medical tab could use some improvements
Vendor Response
Leonor, Thanks for the review! We're happy to know you're receiving 5-star customer support. Our team will circle back with you regarding improving the medical tab.
Replied October 2023
Pam
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Collaborate Review
As a user, it is mostly easy to use. I am not very technical in nature but the support staff is amazing to help me with whatever I need assistance with.
PROSAll the client information is stored together making it easy to find.
CONSWe serve families and not just individuals and it isn't as easy managing the billing aspects of things since it has to be set up as multiple accounts.
Vendor Response
Pam, Thanks for the review! We're happy to provide the support you need to get the most out of your Collaborate application. We'll be sure to follow up regarding making the billing module a bit more streamlined for your use case.
Replied July 2023
Dawn
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Collaborate Software Review
Very good.
PROSCollaborate is a quality product. Network Ninja has been responsive to the needs of our network and helped create a state-wide cohesive data set.
CONSI would like to have more open fields to track variable information.
Vendor Response
Thanks so much for the review, Dawn! We're proud to support your statewide efforts serving children and families. We'll follow up with you re: open fields to track variable info, along with trainings to perhaps increase ease of use (and get the most out of Collaborate's existing functionality) at no additional cost.
Replied March 2022
Naeshia
Program Development, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Review
I appreciate the ease of use and the adaptability of the product. You can make it suite your needs even as those needs change.
CONSI dislike siloed the product is in our state. This is more of a network challenge.
Vendor Response
Thank you, Naeshia! We've enjoyed working with your team over the years to configure Collaborate to meet your programs' needs. The new Referral Module could be a solution to help break down the silos between sites in your network - we'll be sure to follow up with more info on that.
Replied July 2023
Veronica
Consumer Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Collaborate Review
My overall experience with Collaborate has been positive. It has been easy to learn and navigate, the technical support has been responsive, our consultant has been supportive and responsive to questions and/or requests, and the system itself has been very helpful in documenting and collecting data.
PROSI most like and appreciate the ease of use. Collaborate is an easy system to learn and navigate in.
CONSMy job entails a lot of reporting. I least like when reports have unnamed boxes. I have learned this is because the data was not input, but it would be helpful if these boxes were marked with something which would indicate that data was not input or missing.
Vendor Response
Thanks for the review, Veronica! We're happy to hear you're finding Collaborate easy to use. We'll follow up regarding the "unnamed boxes" in your reports.
Replied July 2023
Melanie
Civic & Social Organization, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Collaborate
We are fans of the system. We have had some challenges, but are happy with the direction!
PROSDesigned specifically for Children's Advocacy Centers. Can evolve and develop and progress with us. We appreciate the collaboration to do those.
CONSOnly challenges were about the availability of functions and the cost of the functions. Transparency is really important.
Vendor Response
Thanks for the kind words, Melanie - working with folks like you helps us continually hone Collaborate to meet the unique needs of the Victim Services community. Your feedback and collaboration over the years is much appreciated!
Replied July 2023
Tebo
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent Software
I'm able to review up to date data from numerous sources in one place.
PROSCustomer support is excellent. Reporting is easy and straight forward.
CONSIt's only been about two year. None so far.
Reasons for switching to Collaborate
Need for a more comprehensive database.
Vendor Response
Thank you for the review, Tebo! We're proud to help support your great work in the community.
Replied March 2022