Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

If you go with base package, then load your data and go from there, you will have a better chance of success. Like all software packages, the Devil is in the details. If you want a bespoke solution then do not buy a package that limits your ability to customize it to the UI or the limitations of ANOTHER 3rd party (Salesforce) which is an independent company that creates issues on "who" to even talk to.

It is not vaporware and does cover a wide area on a number of BC, DR, QA, EM, Risk, etc areas.

Limited by Salesforce platform and decisions. Can't run large reports. Have to export to run deep analytics. No real tools to measure performance of system or determine what the issues are. No Archiving built in. Audits require evidence within a audit window period "typically" in the past. Reporting ability with Conga is outdated. Even the new Adv Reporting should be called Adv Dashboarding. Executives DO NOT want to login to see those pretty pictures. Need a supported interface to PowerBI. SOQL is NOT SQL. Joins limited to 3 levels. Every SQL tool I have used to solve problems in the past is basically NOT allowed in SOQL. Lacking Audit tools to even use Shield product. Lack of advanced training specific for the tool. Need a 3rd party blog site to track and discuss issues that will NEVER be discussed or even allowed in the ENGAGE meetings. Limitations on refreshes, limitation on space for data, and the absolute need to engage with additional 3rd parties and tools for Deployments and backup and recovery. It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event.

Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above.

The tool works well for our BC and IT plan management. We have taken the next step to use the tool for our disaster recovery exercise monitoring. We are monitoring our exercises and proof of concepts manually and we will eventually implement the Service now connection that will allow us to track, monitor and delegate tasks once an incident is triggered and the plans are executed. We are looking to use the tool too its full capability.

Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

The inability to remove/delete user accounts.

The system is great and very powerful.

Ability to create guided workflows; ability to quickly build reports and dashboards.

Too expensive; endless amount of customization options that it causes confusion and missed opportunities.

Positive

The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Support is limited, and a bit rigid, I wish Fusion was more customer centric.

Having a one stop shop for all our resilience plans makes life so much easier. It can show us all our dependencies with the few clicks.

I have used a number of business continuity software systems, as this one is the best one I have used to date. It is more user friendly, more intuitive the all the others I have used. I like the fact it is be customized to fit the Firm rather then the other way around.

The software changes/upgrades, whilst may appear small, can actually change a lot in the layout of our plans and sometime with little or no notice to the customer.

After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective.

There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training.

Fusion Framework has been very useful once it has the data loaded into the system. There is a steeper learning curve and design phase versus just out of the box deployment. But with the support of the Fusion team it is an invaluable tool in helping understand the critical function of the organization and priorities of what to recover when Managing an impactful event.

Fusion Framework is customizable to meet the needs of the organization. Other products require you to adapt to their product. The dashboards, reports and ability to have a vision of organization through a 'single glass' view Continues to evolve and adapt to request of its client and user base

Difficulty to use and navigate. This is a software that would be hard to allow infrequent users to utilize in updating plans and documents as it is not intuitive and has a steep learning curve. Different modules are not 'easy' to correlate. Working with the BIA process and then tying those processes and organization structure to a module like Risk is Silo'd and difficult at time to set-up with our professional services.

The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective. Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of an entity. This data became direct and real-time available. Based on this success the FRM platform expanded to an integrated resilience platform as of today. We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc. Real-time data is available, with an integrated overview of business, IT, insurance, and suppliers with financial values which in the past took too much time to get this insights. This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete.

The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

I have worked with several different applications that support the Business Continuity / Emergency Management industry (over 20 years of experience). I have been able to develop key performance indicators to communicate the value of the investment into the application and the BC program. Once you understand how to make customization, it is very easy. The 'customization' have also been able to convert over to the most recent LEX upgrade.

The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Above average to very good. After about a year, the Fusion RM platform is finally getting leveraged and so; for example, Internal Audit has complete access to the system and can run its own reports, and audits with less time. Also being used for a portion of vendor risk management.

Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

The Fusion Framework has made is big difference in allowing our team to generate user friendly reports and dashboards.

The software is easy to use, easy to configure or customize,

This software doesn't have too many cons that I can think of