# Best Incident Management Software - 2026 Reviews & Pricing > Find the best Incident Management Software for your organization. Compare top Incident Management Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/ca/incident-management --- [Home](https://www.softwareadvice.com/) / Incident Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Incident Management Software of 2026 Updated July 3, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 303 results ### Compare Products Showing 1 - 25 of 303 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: VelocityEHS [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) 4.42 [(85)](https://www.softwareadvice.com/compliance/velocityehs-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify complex issues to deliver exceptional outcomes. Whether you’re a global enterprise or a smaller organization with big aspirations, a partnership with VelocityEHS provides your team with an approach to EHS & ESG that is smart enough to predict and address your challenges without overwhelming or adding unnecessary complexity. Relied on by more than 10 million users worldwide, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold standard, delivering best-in-class software solutions for managing Safety, Ergonomics, Chemical Management, and Operational Risk. In addition, Velocity offers world-class applications for Contractor Safety & Permit to Work, Environmental Compliance, and ESG. The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any other EHS software provider. Recognized by the EHS industry’s top independent analysts as a Leader in the Verdantix 2025 Green Quadrant Analysis, VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry.... [Read more](https://www.softwareadvice.com/compliance/velocityehs-profile/) ### Best rated features: Change Management 5.0 Collaboration Tools 5.0 Single Sign On 5.0 Reporting/Analytics 5.0 ### Worst rated features: Real-Time Analytics 3.0 FDA Compliance 3.0 EDI 3.0 [See all features](https://www.softwareadvice.com/compliance/velocityehs-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/compliance/velocityehs-profile/#pricing-and-plans) ### Product: Resolver [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) 4.42 [(79)](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers across a variety of industries and business needs. These industries include banking and financial services, healthcare and hospitals, insurance, academic institutions, critical infrastructure organizations, airports, oil and gas, utilities, manufacturers, pharmaceuticals, hospitality, high tech, government, retail, real estate and more. The software enables users to manage their risk aversion and mitigation plans, budgets and forecasts all from a single solution. It assists in connecting risks to incidents, so that assessments of what could happen are linked to what did happen. With this connection, you can quantify the impact of your risk mitigation plans, identify where your risk register has gaps, and where risk assessments were overly confident. Users can create customized reports and make data-driven decisions with full visibility into their organization. Resolver’s software is cloud-based and is supported on desktop, tablet and mobile devices. Key features include automated risk processes, custom trigger alerts, risk scoring, real-time continuous risk assessments, configurable drag-and-drop dashboards, ISO management, response management, internal controls management, ERM and ORM. It can be integrated with incident management, compliance, IT risk and compliance, vendor risk and internal audit applications.... [Read more](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) ### Best rated features: Reporting/Analytics 5.0 Alarm Management 5.0 Event Management 5.0 Reporting & Statistics 5.0 ### Worst rated features: Change Management 1.0 Internal Controls Management 2.0 [See all features](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/#key-features) ### Product: Healthcare Compliance Software [Healthcare Compliance Software](https://www.softwareadvice.com/cloud-security/the-guard-profile/) 4.88 [(32)](https://www.softwareadvice.com/cloud-security/the-guard-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary The Guard Healthcare Compliance Software is a platform designed to help healthcare organizations manage and track compliance requirements across various regulations. It is suitable for healthcare providers, business associates, vendors, and SaaS companies that need to maintain regulatory compliance. The software includes a centralized compliance dashboard that provides an overview of compliance tasks, employee training progress, and vendor status. Its policy management system offers customizable templates to meet specific organizational needs. The platform features risk assessment tools that identify gaps and generate corrective action plans. An incident management system supports ticketing, tracking, and analysis to address compliance incidents efficiently. Vendor management tools assist with business associate agreements and monitoring vendor compliance. The cloud-based platform provides access to training courses covering topics such as HIPAA, OSHA, fraud, cybersecurity, and clinical subjects. Training can be tailored to align with employee roles and experience levels. Compliance monitoring tools help manage regulatory requirements with automated notifications and reporting.... [Read more](https://www.softwareadvice.com/cloud-security/the-guard-profile/) ### Best rated features: Archiving & Retention 5.0 User Management 5.0 Real-Time Notifications 5.0 Document Automation 5.0 ### Worst rated features: Training Management 3.0 API 4.0 Task Management 4.0 [See all features](https://www.softwareadvice.com/cloud-security/the-guard-profile/#key-features) ### Product: Noggin [Noggin](https://www.softwareadvice.com/incident-management/noggin-profile/) 4.60 [(5)](https://www.softwareadvice.com/incident-management/noggin-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Noggin is a cloud-based incident management platform designed to help organizations manage disruptions through tools for security, resilience, and critical event management. It is used across industries such as aviation, financial services, healthcare, manufacturing, government, retail, and education to support operational resilience and response during adverse events. The platform includes solutions for business continuity, operational resilience, crisis communications, risk management, and security management. It offers no-code customization for workflows, notifications, dashboards, and forms. The platform provides access to pre-configured modules and templates based on industry standards, including ISO 22308 for crisis management and ISO 22301 for business continuity. Noggin features a mobile-friendly interface with apps for iOS and Android, allowing users to access information remotely. It automates workflows for approvals, assessments, and notifications to streamline processes and support compliance. Additionally, it also supports emergency management across preparation, planning, response, and recovery phases while maintaining security operations to safeguard people and assets during disruptions.... [Read more](https://www.softwareadvice.com/incident-management/noggin-profile/) ### Best rated features: Customizable Templates 5.0 Access Controls/Permissions 5.0 Risk Assessment 5.0 Task Management 5.0 ### Worst rated features: Activity Dashboard 4.0 Customizable Reports 4.0 Incident Reporting 4.0 [See all features](https://www.softwareadvice.com/incident-management/noggin-profile/#key-features) ### Product: Onspring [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) 4.85 [(105)](https://www.softwareadvice.com/bpm/onspring-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Onspring is a cloud-based governance, risk and compliance (GRC) platform that helps streamline business processes and enhance efficiency across various industries. The platform caters to enterprises and government agencies seeking to automate their GRC efforts such as risk management, compliance, internal audit and third-party vendor risk. It offers no-code development that allows non-IT personnel to create new applications, surveys and reports without any custom coding. Onspring also offers real-time reporting, providing visibility and insights across the organization. Its dynamic workflows enable users to make updates and automate business processes. The solution also integrates with existing tools, allowing it to connect and monitor the critical GRC aspects of the enterprise. Additionally, Onspring optimizes employee productivity and deliver transformational visibility. Onspring is a people-powered GRC automation solution designed to help organizations of all sizes manage risk, ensure compliance and drive continuous improvement.... [Read more](https://www.softwareadvice.com/bpm/onspring-profile/) ### Best rated features: Policy Creation 5.0 Incident Reporting 5.0 KRI (Key Risk Indicator) Monitoring 5.0 PCI Compliance 5.0 [See all features](https://www.softwareadvice.com/bpm/onspring-profile/#key-features) ### Product: Keepnet Labs [Keepnet Labs](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/) 4.98 [(46)](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Keepnet's Extended Human Risk Management (xHRM) platform is a comprehensive cybersecurity solution designed to address the human element in organizational security. Recognizing that human error accounts for a significant portion of security breaches, Keepnet integrates advanced technologies to foster a security-conscious culture and mitigate risks associated with employee behaviors. AI-Driven Phishing Simulations. The platform offers a suite of AI-powered phishing simulators that replicate various social engineering attacks, including: - Email Phishing: Crafts realistic email scenarios to test and educate employees on identifying malicious emails. - Smishing (SMS Phishing): Simulates deceptive text messages to train users in recognizing fraudulent communications. - Vishing (Voice Phishing): Utilizes interactive voice call scenarios to help employees detect and respond to voice-based scams. - Quishing (QR Code Phishing): Generates scenarios involving malicious QR codes to educate users on the potential risks of scanning unknown codes. - Callback Phishing: Assesses and educates employees on handling deceptive callback requests that could lead to security breaches. These phishing simulations are dynamically adjusted based on individual performance, ensuring personalized and effective training that enhances employees' ability to recognize and thwart sophisticated phishing attempts. Adaptive Security Awareness Training Beyond simulations, Keepnet provides adaptive security training tailored to individual risk levels, roles, and cognitive behaviors. This personalized approach ensures that training content is relevant and engaging, promoting lasting behavioral change. By focusing on measurable behavior change over compliance-based training, organizations have reported up to a 90% reduction in high-risk security behaviors. Automated Phishing Analysis and Response Keepnet empowers employees to report suspicious activities through user-friendly tools, facilitating immediate threat identification. The platform's AI-driven analysis and automated response capabilities enable security operations centers (SOCs) to handle reported phishing emails efficiently. For instance, Vodafone's SOC team experienced a 168-fold increase in response speed, automating the handling of reported phishing emails and reducing analysis time by 95%. Unified Platform for Comprehensive Protection In 2024 where 84% of organizations focus on employee behavior to detect and prevent security incidents, Keepnet's xHRM platform stands out by integrating multiple security functions into a single, cohesive system. This unification simplifies security management, reduces complexity, and enhances efficiency. Features such as autopilot and self-driving capabilities in automated phishing simulations and security awareness training have been shown to reduce operational time by up to 95%, allowing security teams to focus on strategic initiatives. Success Stories Organizations across various sectors have leveraged Keepnet's platform to strengthen their cybersecurity posture. For example, Pegasus Airlines prioritized measurable behavior change over compliance-based training, resulting in a significant reduction in phishing risk and the cultivation of a robust security culture. Keepnet's Extended Human Risk Management platform offers a holistic approach to cybersecurity by addressing the often-overlooked human factor. Through AI-driven simulations, adaptive training, and automated response mechanisms, it empowers organizations to build resilient security cultures, effectively mitigating employee-driven threats, insider risks, and social engineering attacks.... [Read more](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/) ### Best rated features: Self-Paced Courses 5.0 Customizable Reports 5.0 Alerts/Notifications 5.0 Interactive Learning 5.0 [See all features](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/#key-features) ### SMEs Custom Pricing available upon request We offer a flexible pricing model, including PAYG (Pay-As-You-Go) and user-based subscriptions customized based on your chosen products. SMEs appreciate our straightforward pricing where everything is included.... [Read more](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/#pricing-and-plans) ### Manages Service Providers (MSP/MSSP) Custom Pricing available upon request Managed service businesses (MSP/MSSP) enjoy onboarding their customers onto the platform to run phishing simulation and security awareness programs, paying per usage at the end of the month.... [Read more](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/#pricing-and-plans) ### Enterprise Custom Pricing available upon request We offer a flexible pricing model for user-based subscriptions customized based on your chosen products. Enterprises love the ability to customize packages to meet their unique needs. Keepnet uniquely hosts a training marketplace featuring 12 vendors, offering over 1200 training sessions in 36+ languages. Our enterprise-grade platform meets the unique needs of enterprise businesses, including integration, API, reporting, SSO, privacy, and regulatory compliance.... [Read more](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/#pricing-and-plans) ### Product: Oh Dear [Oh Dear](https://www.softwareadvice.com/product/466089-Oh-Dear/) 4.89 [(73)](https://www.softwareadvice.com/product/466089-Oh-Dear/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Oh Dear is a cloud-based monitoring tool that helps businesses oversee their entire website. It tracks a wide range of critical aspects, such as global uptime, SSL certificate expirations, broken links and website performance. Oh Dear caters to various industries and organizations, from tech teams and developers to marketers and business owners. It provides monitoring capabilities that enable users to stay ahead of potential issues before they impact customers or website performance. Oh Dear's key features include global uptime checking, continuous SSL/TLS certificate monitoring, broken page and mixed content detection, performance tracking and scheduled task monitoring. Additionally, it allows users to identify and resolve problems, ensuring their website remains online, secure and optimized.... [Read more](https://www.softwareadvice.com/product/466089-Oh-Dear/) ### Best rated features: Configurable Alerts 5.0 Compliance Management 5.0 API 5.0 Alerts/Escalation 5.0 ### Worst rated features: Access Controls/Permissions 3.0 Reporting/Analytics 3.5 [See all features](https://www.softwareadvice.com/product/466089-Oh-Dear/#key-features) ### 5 websites €15.00/month Monitor up to 5 websites ### 10 websites €25.00/month Monitor up to 10 websites ### 25 websites €50.00/month Monitor up to 25 websites [See full pricing details](https://www.softwareadvice.com/product/466089-Oh-Dear/#pricing-and-plans) ### Product: AlertMedia [AlertMedia](https://www.softwareadvice.com/business-continuity/alert-media-profile/) 4.83 [(151)](https://www.softwareadvice.com/business-continuity/alert-media-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary All-in-One Platform to Detect, Understand, and Respond to Risk AlertMedia is purpose-built to enable fast, confident decision-making when people, operations, and brand are on the line. The leading Risk Intelligence and Response platform, AlertMedia combines real-time threat intelligence with emergency communication and response workflows—so teams quickly understand what’s happening, who’s impacted, and what to do next. Organizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents. The AlertMedia Difference: Deeper, Actionable Risk Intelligence > Early signals from online activity and OSINT, combined with analyst-verified intelligence, help teams detect emerging threats early, cut through noise, and act with confidence. Fast, Globally Reliable Emergency Communication > High-throughput, multichannel delivery with two-way messaging and simple workflows—so messages go out in seconds at any scale. Connected Workflows From Detection to Resolution > Intelligence, people data, and response actions come together in one system—reducing clicks, improving alignment, and accelerating response. Built for Rapid Adoption and Execution > Intuitive workflows and minimal training drive broader admin adoption—eliminating bottlenecks and enabling teams to scale processes with confidence. Scales with Program Maturity > Expand risk monitoring and response capabilities as needs grow—without adding tools, headcount, or operational complexity. Implementation & Support > Streamline onboarding and change management with dedicated support and get answers fast with 24/7 responsiveness from a live team.... [Read more](https://www.softwareadvice.com/business-continuity/alert-media-profile/) ### Best rated features: Employee Directory 5.0 Communications Management 5.0 Web Notifications 5.0 User Management 5.0 [See all features](https://www.softwareadvice.com/business-continuity/alert-media-profile/#key-features) ### AlertMedia Pricing Custom Pricing available upon request AlertMedia offers straightforward, flexible pricing that works for teams of any size and adapts to your organization's unique needs. Our pricing is tiered based on the number of employees and/or locations for the products included in your subscription. Plus, you can add unlimited Admins and HRIS integrations at no additional cost, allowing for seamless adoption. We’d love to provide a custom proposal for your organization—just fill out the form to get started!... [Read more](https://www.softwareadvice.com/business-continuity/alert-media-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/business-continuity/alert-media-profile/#pricing-and-plans) ### Product: WorkClout [WorkClout](https://www.softwareadvice.com/manufacturing/workclout-profile/) 4.93 [(46)](https://www.softwareadvice.com/manufacturing/workclout-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary WorkClout is a quality management platform for automotive parts manufacturers. Our software helps streamline & automate internal audits, document control, visual inspections, training, and preventive quality design. With WorkClout organizations can: · Layer Process Audits · CARE Inspections · 8D · Equipment Verification Audit (PVA) · FMEA Compliance · Document Control · Pressure Equipment Directive (PED) · Supplier Audits · IATF 16949 · ISO 9001 · ISO 45001 · ISO 14001 · Visual/Dimensional Quality Inspection · Increase Process/Efficiency · Preventive/Predict Quality Design (Reducing Quality Defects Parts Per Billion) · SPC / Data Trend Analysis · Corrective Actions / CAPA · Supplier Corrective Action (SCAR) Industries served: Automotive Parts OEM Manufacturing, Battery Manufacturing, Aftermarket Parts Manufacturing, Automotive Manufacturers, Automotive Part Suppliers. The ultimate tool for the frontline worker in the automotive industry!... [Read more](https://www.softwareadvice.com/manufacturing/workclout-profile/) ### Best rated features: Quality Management 5.0 Offline Access 5.0 Safety Management 5.0 File Recovery 5.0 ### Worst rated features: Accounting Integration 4.0 Access Controls/Permissions 4.0 Order Management 4.0 [See all features](https://www.softwareadvice.com/manufacturing/workclout-profile/#key-features) ### Basic $35.00/month [See full pricing details](https://www.softwareadvice.com/manufacturing/workclout-profile/#pricing-and-plans) ### Product: A1 Tracker [A1 Tracker](https://www.softwareadvice.com/crm/a1-tracker-profile/) 4.87 [(79)](https://www.softwareadvice.com/crm/a1-tracker-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary A1 Tracker Contract Management Software is a cloud-based contract management & lifecycle platform. A1 Tracker's features include contract approval workflow, documents, vendors, audits, reminder notifications, templates, certificates of insurance, and more. The platform enables users to track contracts of any type, including NDA, buy-side (vendor agreements), and sell-side contracts (sales agreements). Additionally, contract dashboards & forms allow users to run analytical reports, batch update renewals, import & export data, and prioritize activity. The portal gives limited access for users to submit updates or documents. Both on-site and cloud-hosted options available with SSL, VPN, & data encryption security features. A1 Tracker can integrate with CRM, manufacturing, and ERP software. Pricing is available on request. Professional training is provided. Support is available via email, phone, and online help.... [Read more](https://www.softwareadvice.com/crm/a1-tracker-profile/) ### Best rated features: Collaboration Tools 5.0 Asset Tracking 5.0 Vendor Master Data Management 5.0 Reporting/Project Tracking 5.0 ### Worst rated features: Resource Management 1.0 Project Planning/Scheduling 2.0 [See all features](https://www.softwareadvice.com/crm/a1-tracker-profile/#key-features) ### Enterprise $200.00/month 5 User Minimum. Monthly and Annual Renewal Options. Implementation costs vary and may include: - Setup and Training - Data Import - Integrations - Customizations Volume licensing discounts available.... [Read more](https://www.softwareadvice.com/crm/a1-tracker-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/a1-tracker-profile/#pricing-and-plans) ### Product: Novara Flex [Novara Flex](https://www.softwareadvice.com/product/121855-NovaraFlex/) 4.80 [(129)](https://www.softwareadvice.com/product/121855-NovaraFlex/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Novara Flex is cloud-based EHS (Environmental, Health & Safety) and operational risk management software for mid-market and SMB companies in regulated, hazardous industries, such as manufacturing, construction, oil & gas, utilities, and mining. Flex gives safety teams one configurable system to report incidents, run mobile inspections and audits, manage corrective actions, run risk assessments and JHAs, track training and SDS, and qualify contractors. Field crews work on the mobile app even offline, and configurable dashboards report leading indicators like TRIR and DART. Built for OSHA 300/300A recordkeeping and audit readiness, ESG and environmental reporting, Flex is designed for field adoption and fast to deploy, a right-sized alternative to enterprise suites like VelocityEHS and Intelex. Customers cut recordable injuries, lower workers' comp and EMR, and stay audit-ready across every site. Request a demo to see how Novara Flex fits your safety program.... [Read more](https://www.softwareadvice.com/product/121855-NovaraFlex/) ### Best rated features: Mobile Learning 5.0 Built-in LMS 5.0 Social Learning 5.0 Occupational Health Management 5.0 [See all features](https://www.softwareadvice.com/product/121855-NovaraFlex/#key-features) ### Pricing Custom Pricing available upon request Pricing is based on number of users who will need access to the software. - with additional fess for certain add-on features... [Read more](https://www.softwareadvice.com/product/121855-NovaraFlex/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/product/121855-NovaraFlex/#pricing-and-plans) ### Product: HSI Donesafe [HSI Donesafe](https://www.softwareadvice.com/ehs/donesafe-profile/) 4.75 [(96)](https://www.softwareadvice.com/ehs/donesafe-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HSI Donesafe is a cloud-based environmental, health, and safety (EHS) management software that helps organizations centralize compliance and reporting. The platform allows organizations to build customized solutions for their specific needs. It provides a comprehensive suite of tools to manage EHS requirements including incident management, audit tracking, contractor onboarding and chemical management. The adaptive resilience platform unifies and futureproofs an organization's worksites, workforces and environments. Additionally, HSI Donesafe's integration capabilities allow organizations to connect the platform with various third-party systems such as HR, workforce management, business intelligence, CRM and payroll.... [Read more](https://www.softwareadvice.com/ehs/donesafe-profile/) ### Best rated features: Policy Management 5.0 Data Collection 5.0 Customizable Forms 5.0 Activity Dashboard 5.0 [See all features](https://www.softwareadvice.com/ehs/donesafe-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/ehs/donesafe-profile/#pricing-and-plans) ### Product: GRC Toolbox [GRC Toolbox](https://www.softwareadvice.com/compliance/grc-toolbox-profile/) 4.86 [(50)](https://www.softwareadvice.com/compliance/grc-toolbox-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary GRC Toolbox by Swiss GRC is an integrated software solution for governance, risk and compliance management. It combines apps that manage the fundamental functions of GRC into a single integrated solution. Customers benefit from a systematic, coordinated approach to managing GRC-related strategy and implementation. Features covered by the GRC Toolbox include risk management, internal control system (ICS), compliance management, information security management (ISMS), data protection management, audit management, contract management and business continuity management (BCM). The GRC Toolbox helps teams successfully manage risk, monitor controls, manage policies and contracts, and demonstrate compliance with laws, regulations, and security requirements. The GRC Toolbox is the ideal GRC solution for insurance companies, banks and financial service providers, public institutions, the automotive industry, energy, healthcare, industry and commerce.... [Read more](https://www.softwareadvice.com/compliance/grc-toolbox-profile/) ### Best rated features: Disaster Recovery 5.0 Compliance Tracking 5.0 Secure Data Storage 5.0 Activity Tracking 5.0 ### Worst rated features: Approval Process Control 1.0 Configurable Workflow 3.0 Data Import/Export 3.0 API 3.6 [See all features](https://www.softwareadvice.com/compliance/grc-toolbox-profile/#key-features) ### Basic CHF4,900.00/year [See full pricing details](https://www.softwareadvice.com/compliance/grc-toolbox-profile/#pricing-and-plans) ### Product: Site24x7 [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.71 [(352)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time users. The platform enables users to derive insights on uptime, web applications’ performance, internet services and private networks. Prime features of Site24x7 include the monitoring of website performance, web page speed (browser) monitoring, DNS servers, website availability, website defacement monitoring, File Transfer Protocol (FTP) speed, Representational State Transfer (REST) API, Secure Sockets Layer (SSL)/ Transport Layer Security (TLS) certificates and more. Site24x7 also allows mobile access. The product is available on a monthly subscription plan and support is extended via phone, email and an online help desk.... [Read more](https://www.softwareadvice.com/cloud-management/site24x7-profile/) ### What users love - Unified infrastructure monitoring platform - Easy and flexible monitor setup - Centralized cloud infrastructure visibility ### To take in mind - Alert noise and configuration issues ### Best rated features: Application Management 5.0 Email Monitoring 5.0 Continuous Integration 5.0 Simple Network Management Protocol (SNMP) 5.0 [See all features](https://www.softwareadvice.com/cloud-management/site24x7-profile/#key-features) ### Starter $10.00/month ### Pro $39.00/month ### Classic $99.00/month [See full pricing details](https://www.softwareadvice.com/cloud-management/site24x7-profile/#pricing-and-plans) ### Product: GoAudits [GoAudits](https://www.softwareadvice.com/ehs/goaudits-profile/) 4.75 [(145)](https://www.softwareadvice.com/ehs/goaudits-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklists and automated reporting. It is used across industries such as hospitality, food and beverage, healthcare, retail, manufacturing, facility management, construction, and logistics. The platform supports inspections for purposes such as brand standards compliance, quality control, health and safety checks, food safety, and adherence to standard operating procedures. The application includes mobile auditing features compatible with phones, tablets, and computers on Android and iOS platforms. GoAudits functions in offline environments and allows the creation of custom digital checklists with options for photo capture, annotations, and e-signatures. After inspections, it generates reports with smart scores and historical trends, reducing the need for manual reporting. GoAudits includes a task management system to support communication between frontline staff and management. It enables the assignment of follow-up actions, the creation of custom workflows, and the standardization of processes across locations. A dashboard provides real-time operational insights, helping organizations track performance, identify recurring issues, and monitor trends across teams or sites. The collected data supports efforts to improve standards and operational efficiency.... [Read more](https://www.softwareadvice.com/ehs/goaudits-profile/) ### Best rated features: Real-Time Notifications 5.0 Data Visualization 5.0 Forms Creation & Design 5.0 Real-Time Reporting 5.0 ### Worst rated features: Supplier Quality Control 1.5 ISO Standards Management 3.0 Role-Based Permissions 3.5 Incident Management 3.5 [See all features](https://www.softwareadvice.com/ehs/goaudits-profile/#key-features) ### Starter $12.00/month ### Enterprise $35.00/month [See full pricing details](https://www.softwareadvice.com/ehs/goaudits-profile/#pricing-and-plans) ### Product: Site App Pro [Site App Pro](https://www.softwareadvice.com/safety-management/site-app-pro-profile/) 4.82 [(28)](https://www.softwareadvice.com/safety-management/site-app-pro-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Site App Pro is the digital health and safety partner built for the team on the ground. We help teams move away from the admin headache of paper folders and manual spreadsheets toward a single, searchable digital source of truth. Instead of chasing the crew for signatures, Site App Pro uses QR code check-ins and conditional logic forms that respect your team’s time by only showing the questions needed for the task at hand. Our field-first approach ensures safety isn't a digital chore, but a helpful tool that teams actually engage with. Data reported from daily pre-starts and toolbox talks automatically updates your equipment and training registers. This gives management real-time visibility and a defensible compliance trail, providing the peace of mind that your team is protected and your business meets local legislation. Whether you’re on a high-rise, a civil site, or a factory floor, we automate the boring bits so you can get back to the job.... [Read more](https://www.softwareadvice.com/safety-management/site-app-pro-profile/) ### Best rated features: Reminders 5.0 Training Record Management 5.0 Customizable Templates 5.0 Training Management 5.0 ### Worst rated features: Configurable Workflow 3.0 Forms Management 4.0 [See all features](https://www.softwareadvice.com/safety-management/site-app-pro-profile/#key-features) ### Essential CA$138.00/month Ideal for small businesses with 1-5 employees ### Team CA$238.00/month Ideal for businesses with 6-15 team members ### Professional CA$370.00/month Ideal for managing teams across multiple sites, with 16-30 employees [See full pricing details](https://www.softwareadvice.com/safety-management/site-app-pro-profile/#pricing-and-plans) ### Product: Xenia [Xenia](https://www.softwareadvice.com/safety-management/xenia-profile/) 4.91 [(23)](https://www.softwareadvice.com/safety-management/xenia-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Xenia brings together facility maintenance, team operations, workplace safety and quality assurance, enabling managers to have a consolidated overview of facility health and employee performance. It is designed for frontline teams and managers across several industries such as Restaurants, convenience stores, retail, hotels and more. The platform features customizable templates for checklists, audits, and logs, smart inspection capabilities, task management, AI-powered SOP generation, 24/7 temperature monitoring with alerts, and team communication tools. These features are seamlessly incorporated into every team, asset, and location, ensuring that safety protocols and equipment efficiency are effectively managed.... [Read more](https://www.softwareadvice.com/safety-management/xenia-profile/) ### Best rated features: Reporting/Analytics 5.0 Facility Scheduling 5.0 Customizable Templates 5.0 Activity Dashboard 5.0 ### Worst rated features: Equipment Management 4.0 Maintenance Scheduling 4.0 Asset Lifecycle Management 4.0 [See all features](https://www.softwareadvice.com/safety-management/xenia-profile/#key-features) ### Free $0.00one time Up to 5 users. ### Starter $99.00/month Up to 15 users. $10 per additional user per month. ### Premium $199.00/month Up to 15 users. $15 per additional user per month. [See full pricing details](https://www.softwareadvice.com/safety-management/xenia-profile/#pricing-and-plans) ### Product: SafetyQube [SafetyQube](https://www.softwareadvice.com/inspection/safetyqube-profile/) 4.79 [(58)](https://www.softwareadvice.com/inspection/safetyqube-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary SafetyQube provides tools to drive compliance to renowned EHS standards like OHSA 18001 and ISO 45001. It is an intuitive, modern, customizable and affordable solution and takes only a few hours to onboard business onto the platform. SafetyQube is a highly secure SaaS solution hosted on the cloud. It is affordable with a transparent, subscription-based, flat pricing model. With SafetyQube businesses can create and carry out routine inspections, audits, risk assessments, safety walks and checks. It lets users raise, track, collaborate and act on hazards to prevent them from turning into incidents and identify, report, and track incidents. Supervisors can carry out root-cause analysis and corrective actions to prevent a recurrence and take control of all health and safety-related tasks and actions. SafetyQube enables staff members to send notifications and manage escalations through email, SMS, and in-app notifications. It lets users automatically generate EHS KPIs, share KPIs and metrics in real-time, review ready-made deep-dive analytics, and store, control or share all EHS related records and documents in one place.... [Read more](https://www.softwareadvice.com/inspection/safetyqube-profile/) ### Best rated features: Mobile Alerts 5.0 Safety Management 5.0 Activity Tracking 5.0 Version Control 5.0 ### Worst rated features: Workflow Management 3.0 [See all features](https://www.softwareadvice.com/inspection/safetyqube-profile/#key-features) ### Mid Sized Business - 101 to 500 employees Custom Pricing available upon request ### Small Business - 25 to 100 employees Custom Pricing available upon request ### Large Business - 501 to 1000 employees Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/inspection/safetyqube-profile/#pricing-and-plans) ### Product: Tandem Software [Tandem Software](https://www.softwareadvice.com/risk-management/tandem-software-profile/) 4.78 [(59)](https://www.softwareadvice.com/risk-management/tandem-software-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Tandem's web-based application is designed to manage the compliance burden of information security regulations and improve the security posture of each of its users. Tandem is a business-to-business software as a service (SaaS) company and provides 11 unique yet integrated products as part of the software suite. Used by more than 1500 U.S. organizations, products include Risk Assessment, Policies, Business Continuity Planning, Vendor Management, Audit Management, Phishing, Cybersecurity, and more. Software features include secure document storage, unlimited users, roles & responsibilities, tasks, email reminders, and incredible support.... [Read more](https://www.softwareadvice.com/risk-management/tandem-software-profile/) ### Best rated features: Audit Management 5.0 Risk Management 5.0 Activity Dashboard 5.0 Document Storage 5.0 ### Worst rated features: Performance Metrics 3.0 Sourcing Management 3.0 Collaboration Tools 3.5 [See all features](https://www.softwareadvice.com/risk-management/tandem-software-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/risk-management/tandem-software-profile/#pricing-and-plans) ### Product: Risk Hawk [Risk Hawk](https://www.softwareadvice.com/policy-management/risk-hawc-profile/) 4.75 [(44)](https://www.softwareadvice.com/policy-management/risk-hawc-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Risk Hawk is designed for CROs and heads of risk, compliance, audit, and operations who are aiming to make their organization resilient and firmly establish risks, controls, and related processes. It can give you and your senior managers a bird's eye view of your exposures, areas which need your attention and are outside your risk appetite. And more importantly it lets the best brains in your teams focus on managing risks rather than chasing the first line and compiling excel sheets for reports. Your occasional users will have a very intuitive user experience so that they can operate with minimal or no training. The workflows can be tweaked to your exact specifications and you can configure your own dashboards along with the out-of-the-box ones that we provide. And all of this at a fraction of the cost of the largest brands in risk and compliance management software.... [Read more](https://www.softwareadvice.com/policy-management/risk-hawc-profile/) ### Best rated features: Audit Trail 5.0 Security Auditing 5.0 Exceptions Management 5.0 Monitoring 5.0 ### Worst rated features: Third-Party Integrations 3.0 Inventory Management 4.0 Real-Time Monitoring 4.0 Compliance Tracking 4.0 [See all features](https://www.softwareadvice.com/policy-management/risk-hawc-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/policy-management/risk-hawc-profile/#pricing-and-plans) ### Product: Mint Service Desk [Mint Service Desk](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/) 4.83 [(23)](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation. Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline. Mint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures.... [Read more](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/) ### Best rated features: Incident Management 5.0 Activity Tracking 5.0 Task Management 5.0 Capacity Management 5.0 ### Worst rated features: IT Asset Management 3.0 Multi-Channel Communication 3.0 Real-Time Chat 3.0 Incident Reporting 4.0 [See all features](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#key-features) ### MintSD Lite $5.00/month ### MintSD Pro $9.00/month [See full pricing details](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#pricing-and-plans) ### Product: Safety Champion [Safety Champion](https://www.softwareadvice.com/risk-management/safety-champion-profile/) 4.79 [(28)](https://www.softwareadvice.com/risk-management/safety-champion-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Safety Champion is a cloud-based solution that helps businesses streamline and manage health and safety processes across the organization. It enables users to report incidents online, send auto-generated notifications to all stakeholders and define workflows for further investigations. Safety Champion enables administrators to conduct workplace inspections using checklist forms with separate sections for users to record comments, photos, file attachments, corrective actions and time. It provides users with configurable health and safety manuals and customizable templates/documents to maintain records for internal policies and procedures. Additionally, businesses can build an employee database with information such as emergency contacts, training documents, certifications and more on a centralized platform, facilitating quick data access. Safety Champion allows users to track and monitor expiration across internal and contractor insurances, registrations, licenses and certificates. It is available for free and, on monthly/annual subscriptions. Support is extended via phone and email.... [Read more](https://www.softwareadvice.com/risk-management/safety-champion-profile/) ### Best rated features: Corrective and Preventive Actions (CAPA) 5.0 Alerts/Escalation 5.0 Accident Investigation 5.0 Change Management 5.0 ### Worst rated features: Real-Time Notifications 1.0 Real-Time Data 4.0 Real-Time Monitoring 4.0 [See all features](https://www.softwareadvice.com/risk-management/safety-champion-profile/#key-features) ### Safety Champion Light A$0.00/month This is a free plan with limited features. ### Safety Champion Premium Custom Pricing available upon request Comprehensive plan with advanced features. [See full pricing details](https://www.softwareadvice.com/risk-management/safety-champion-profile/#pricing-and-plans) ### Product: FaceUp Whistleblowing System [FaceUp Whistleblowing System](https://www.softwareadvice.com/reference-check/faceup-profile/) 4.78 [(45)](https://www.softwareadvice.com/reference-check/faceup-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary FaceUp provides a comprehensive anonymous reporting platform, including an ethics hotline and HR tools. It is a secure, intuitive, all-in-one solution, enabling employees and pupils to report issues or wrongdoing. Send anonymous reports through a dedicated website or the mobile app in just two clicks. The FaceUp Platform is a fully-featured, report management and engagement tool. With customizable reporting forms, and advanced data protection and anonymity. The platform is GDPR compliant, ISO 27001 certified, and offers E2E encryption and 2FA. FaceUp can easily be integrated through API with your company intranet, website, or app. FaceUp is compliant with the EU Whistleblowing Direction and Whistleblower Protection Act. It's trusted by over 3,700 organizations worldwide - with over 10,000 reports already made through our platform. Try a free 14-day free trial of FaceUp. Quick, effortless setup in just 5 minutes. Let's empower your employees and make a social impact, together.... [Read more](https://www.softwareadvice.com/reference-check/faceup-profile/) ### Best rated features: Archiving & Retention 5.0 Data Import/Export 5.0 Customizable Reports 5.0 Mobile Access 5.0 [See all features](https://www.softwareadvice.com/reference-check/faceup-profile/#key-features) ### Enterprise Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/reference-check/faceup-profile/#pricing-and-plans) ### Product: Better Stack [Better Stack](https://www.softwareadvice.com/product/185395-Better-Stack/) 4.84 [(37)](https://www.softwareadvice.com/product/185395-Better-Stack/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Better Stack is an eBPF-based, AI SRE observability tool that helps you ship high-quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations.... [Read more](https://www.softwareadvice.com/product/185395-Better-Stack/) ### Best rated features: Audit Trail 5.0 On Call Scheduling 5.0 Incident Reporting 5.0 Incident Management 5.0 ### Worst rated features: Performance Metrics 4.0 [See all features](https://www.softwareadvice.com/product/185395-Better-Stack/#key-features) ### Free plan $0.00one time A great way to get started! ### Pay as you go $29.00/month Flexible pricing where you pay only for what you use. ### Enterprise Custom Pricing available upon request Custom solutions with enterprise-grade security, scalability, and SLAs. [See full pricing details](https://www.softwareadvice.com/product/185395-Better-Stack/#pricing-and-plans) ### Product: Crises Control [Crises Control](https://www.softwareadvice.com/incident-management/crises-control-profile/) 4.87 [(23)](https://www.softwareadvice.com/incident-management/crises-control-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Crises Control is a cloud-based solution designed to help organisations of all sizes notify staff quickly and reliably during crisis events and incidents. It supports multiple communication channels, including SMS, email, phone calls, push notifications, and Microsoft Teams, ensuring your message reaches everyone effectively. The platform features a task manager that enables users to create task lists, assign projects, and set key performance indicators (KPIs). Additional key capabilities include a contact database, staff onboarding, incident recording, document management, audit trails, and performance reporting. With real-time response tools, managers can track employee locations and send crisis alerts during emergencies such as transport disruptions, terrorist incidents, severe weather, and more. Crises Control automatically logs date and time stamps of notifications to ensure compliance with international standards like ISO 9001 and 27001, helping eliminate health, safety, and data protection risks. Mobile apps for both Android and iOS devices allow users to manage incidents and communications remotely. Pricing is available on request, with support offered via phone, email, and an online inquiry form.... [Read more](https://www.softwareadvice.com/incident-management/crises-control-profile/) ### Best rated features: Reporting/Analytics 5.0 Scenario Planning 5.0 Multi-Language Alerts 5.0 Mass Notifications 5.0 [See all features](https://www.softwareadvice.com/incident-management/crises-control-profile/#key-features) ### Basic £2.00/year [See full pricing details](https://www.softwareadvice.com/incident-management/crises-control-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/incident-management/?page=2)[3](https://www.softwareadvice.com/incident-management/?page=3)[4](https://www.softwareadvice.com/incident-management/?page=4)[5](https://www.softwareadvice.com/incident-management/?page=5) ... [13](https://www.softwareadvice.com/incident-management/?page=13) ## Popular Comparisons [ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ Splunk Enterprise vs Datadog ](https://www.softwareadvice.com/bi/datadog-profile/vs/splunk-enterprise/)[ SiteDocs vs SafetyCulture ](https://www.softwareadvice.com/cmms/iauditor-profile/vs/sitedocs/)[ New Relic vs Site24x7 ](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/site24x7/)[ OpsGenie vs PagerDuty ](https://www.softwareadvice.com/help-desk/opsgenie-profile/vs/pagerduty/) ## Your Guide to Top Incident Management Software, May 2025 Software Advice uses reviews from real software users to highlight the top-rated Incident Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [AlertMedia](https://www.softwareadvice.com/business-continuity/alert-media-profile/) - [CrowdStrike](https://www.softwareadvice.com/product/135499-CrowdStrike-Falcon/) - [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Keepnet Labs](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/) - [LogicGate Risk Cloud](https://www.softwareadvice.com/compliance/logicgate-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/) - [Oh Dear](https://www.softwareadvice.com/product/466089-Oh-Dear/) - [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) - [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) - [SafetyCulture](https://www.softwareadvice.com/cmms/iauditor-profile/) - [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [Splunk Enterprise](https://www.softwareadvice.com/aiops-platforms/splunk-enterprise-profile/) - [StandardFusion](https://www.softwareadvice.com/compliance/standardfusion-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. If you are an IT service provider or work in your company's IT department, you need your processes to run smoothly and without interruptions. Incidents are, however, inevitable and often unique in nature—which makes it important to track when they occur and report them to the concerned personnel. This is precisely where incident management software can help. These tools provide all the features necessary to accurately record and report IT-related incidents, ranging from security threats and breaches to bug defects in operations. Using incident management software, you can easily monitor multiple systems and processes simultaneously, and address any incidents that arise right away. There are a lot of software applications out there for incident management, however, and it's important to know which one suits your business best. Some of them are loaded with core reporting features while others are more geared towards managing security threat incidents. Your business will have unique needs, so choosing the correct software is imperative—and we can help. Here's what we'll cover: - [What is incident management software?](#Whatisincidentmanagementsoftware) - [Common features of incident management Software](#CommonfeaturesofincidentmanagementSoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of incident management software](#Benefitsofincidentmanagementsoftware) - [Key considerations](#Keyconsiderations) ## What is incident management software? _Incident reporting dashboard from_ [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) _(_[Source](https://www.softwareadvice.com/it-management/pagerduty-profile/)_)_ Incident management software helps IT service companies or internal IT teams of businesses track, record, and report irregularities in their IT processes or software systems. It forms a part of IT services management. Incident management tools in particular also store a repository of past incidents and analyses in order to draw out larger picture patterns in the future via detailed incident reporting and case investigations. Additionally, it collects real-time data on incidents, which helps IT personnel to triage on the exact time, location and systems affected by the incident. ## Common features of incident management software While most incident management tools will offer a unique set of features, here's what you can expect in most systems you come across: **Real time monitoring and alerts** Allows IT teams to continuously and remotely monitor systems and processes for any incidents or security threats. Also helps to accurately locate the incident site or system, while providing necessary engineers and support staff real-time information on the incident. **Configurable forms and reports** Allows users to customize incident reports and relevant response and analysis forms to match the requirements of the business. **Automatic escalations** Automatically escalate the incident report to a higher authority within the organization or business if the first tier of personnel do not respond to the incident on time. Ensures no incidents go unreported, even if first level staff is unavailable or unable to resolve the incident. **Response dashboard** Provides a single dashboard for incident reporting and provides a bird's eye view of the various attributes of incidents that have been reported in the past. **Collaboration features** Provides a common platform through chat applets, mobile apps, and email between IT teams in order to collaboratively on resolve incidents. Particularly useful for remote IT teams and those working at different sites in large enterprises. ## What Type of Buyer Are You? Before you evaluate which incident management software is right for your business or IT team, you should understand what category of buyer you are. This will provide you with an accurate idea of the features you need and ensure that you select the right tool for your business. Most buyers of incident management software fall into one of the categories below: - **Small IT service providers:** Small IT service providers usually have fewer clients and operate out of a single location with limited staff. They usually aim to deploy a single incident management software solution with the basic functionalities of monitoring and alerts, without the need for large scale collaboration or customizable analytics dashboards. - **Midsize IT service providers:** Midsize IT service providers serve multiple clients from either a single location or multiple locations and usually require continuous monitoring and alert features with configurable forms and reports. Some of them may also require integrated reporting dashboards, but typically do not need large scale multi-device collaborative tools. - **Large IT service providers:** Large IT service providers typically have many moving parts, serving multiple clients in multiple locations—and some even across borders. In addition to basic monitoring and alerts, they typically need multi-device collaborative tools and centralized dashboard features to respond to incidents on time. They also need automatic escalation features in case the first response teams in any location are unavailable. ## Benefits of incident management software The benefits of incident management software in a successful IT service operation are immense. Here are a few significant ones: - **Real-time notifications:** Real-time notifications to the responsible personnel ensure fast resolutions to incidents. This helps prevent incidents from affecting end-users, and thereby improves the service quality from the provider. An indirect benefit is greater customer trust in the service provider's capabilities. - **Collaboration between teams:** Collaboration between teams, either in single or in multiple locations, ensures that the best and most capable team members are able to provide their input for faster resolutions of incidents. The knowledge sharing capabilities inherent in collaboration features also help defend IT systems and processes against repeated incidents of the same nature. - **Streamlined operations:** Unified dashboards and multi-device compatibility helps reduce response times to incidents and streamline operations with ease. As a result, IT service teams can more consistently handle incidents via clear, established protocols that are implicitly followed by teams of any size. ## Key considerations - **Integration with third-party apps:** Most IT service teams use multiple applications for customer service. If you fall in this category, you need to consider that the incident response software you are considering can integrate with other tools that your business is currently using. - **Cloud or on-premise deployment:** As a software buyer you need to be certain of your deployment preferences and check the deployment options that your vendors offer. Many buyers in this case prefer cloud-based solutions because of pricing flexibility and easy deployment. However, you need to consider your unique requirements and may want to opt for a full-scale, on-premise license. ### Related Incident Management Software - [AntiVirus Software](https://www.softwareadvice.com/antivirus/) - [Cybersecurity Software](https://www.softwareadvice.com/cybersecurity/) - [Digital Forensics Software](https://www.softwareadvice.com/digital-forensics/) - [Endpoint Protection Software](https://www.softwareadvice.com/category/4777-endpoint-protection/) - [SIEM Software](https://www.softwareadvice.com/siem/) - [SOAR Software](https://www.softwareadvice.com/soar/) - [Security Awareness Training Software](https://www.softwareadvice.com/security-awareness-training/) - [Threat Intelligence Software](https://www.softwareadvice.com/security/threat-intelligence-comparison/) - [XDR (Extended Detection & Response) Software](https://www.softwareadvice.com/category/4754-xdr/)