I love the asset integration and that it can pull warranty info ... that's huge. I liked the cost of it great bang for the buck.

Great product, easy to use for the tech and the client.

Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.

No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.

Amazing Tool Kit for Management & Monitoring of Service Desk.

The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.

I haven't really found anything I dislike. Our previous solution was that bad.

I really appreciate the ability to organize columns in my ticket queue according to my preferences.

The program expedites the process, makes it smooth and efficient. Really great value for the money.

I dislike the software management portion of this solution. It is next to useless if you need to manage software licenses or counts.

I like how easy it was to setup the workflow needed for the service desk to function. I did not have too many issues with creating tickets.

I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view.

I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them.

We are very new to the product but I truly love the integration with the Orion Platform. It also has a great UI and so far it has been very fast to respond.

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.

Very happy and know i made the best decision purchasing this tool for our organization.

It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.

The API provided is very intuitive and has allowed us to interface in to other system we use. I would be happy to recommend Sam for the ease of use and functionary of the system.

Easy to use service desk, with many great features.

There are no way to properly federate departments with the current state.

Easy to use, great to create/track/monitor support tickets.

Their customer support is top tier and their change management workflow is one of the best I've seen.

There hasn’t been anything for us to dislike about the product.

This makes ticket flow a little difficult to work with.

From taking the decision to having it running, no more than a week passed by.

Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.

I like it because it is simple, efficient and reliable.

The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers.

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.

Ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service.

Easy to use and easy to integrate with other softwares.

It is easy to setup the product and to deploy it. Mobile applications are very useful.

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

On voudrait pouvoir tout gérer dans Urbest , ou au moins aussi facilement que dans ce logiciel.

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features.

We highly value the ease of use and its simple integration into our work environment.

The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it.

Very easy to use, our team is very happy to use this software daily.

Customers are more satisfied. The property manager it lso is benefitting.

And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

The gain of time Urbest provides is very impressive.

We were able to bring a single Customer service, we improve communication on intervention request from our customers. The traceability is much better.

US Dollar

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.


SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.


SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.



LongDescription

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Procurement Management

Knowledge Management

Categorization/Grouping

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Cost Tracking

Dashboard Creation

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Real-Time Data

Performance Metrics

Service Catalog

Issue Scheduling

Maintenance Management

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Dashboard

Multi-Language

Audit Management

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Relationship Mapping

Remote Access/Control

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Drag & Drop

Autoresponders

Tagging

Issue Auditing

Online Forums

Maintenance Scheduling

Task Management

Release Management

Live Chat

Inventory Management

Data Mapping

Full Text Search

Customer Support

Team - $19
Business - $39
Professional - $69
Enterprise - $89

Pricing is per month, per agent. Contact SolarWinds to request a price quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SolarWinds Service Desk

In Person

Live Online

Webinars

Documentation

Videos

Urbest is a collaborative software that helps teams to organise communication, tracking, management and evaluation of tasks for general services and maintenance.
Get rid of emails, SMS and other spreadsheets by putting all your tasks in Urbest. The calendar will help you plan the workload of your teams.

Urbest checklists allow you to share control routines (monthly, yearly...) and, for example, to respect your regulatory controls.
The indicators generated instantly can be exported and allow you to set up action plans. 

Finally, the possibility of integrating documents and files into Urbest enables your teams to be efficient by having the right information at all times.


Urbest saves 30 to 90 minutes per day thanks to easy access to information, task automation and automatic reminders.

Urbest means : 
- 200+ hours saved per year per person;
- 250,000 people served;
- 5.5 million m2.


Real Time Analytics

Employee Management

Work Order Creation

User Management

Status Tracking

Payment Processing

Claims Tracking

Time Tracking

Dispatch Management

Job Costing

Real-Time Monitoring

Task Scheduling

Customer Database

Job Management

Scheduling

Payor Management

Multi-Location

Contact Management

Technician Management

Routing

Bid Management

Tenant Tracking

Queue Management

Preventive Maintenance

Forms Management

Service History

Real-Time Updates

For Schools

Residential Properties

Inspection Management

Time & Expense Tracking

Automated Scheduling

Work Order Management

Billing & Invoicing

Quality Control Management

Customer Management

Accounting Integration

Incident Reporting

Tenant Portal

IT Incident Management

Contractor Database

Pricing starts from $600 per year. Contact Urbest for more information.

SolarWinds Service Desk vs Urbest

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