All Luigi's Box Reviews
1-25 of 75 Reviews
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Piotr
Verified reviewer
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
The best search engine for your e-shop
We tested several different smart search engines in our online stores. In the service, support and results, Luigi's Box turned out to be the best.
PROSGood and proactive contact both in terms of business conditions as well as during the implementation of the search engine in the online store. Great flexibility.
CONSIt is a matter of web developers rather than Luigi Box, but for the search engine to work well, it is necessary to adjust the product feed file, which may be an additional implementation cost.
Reason for choosing Luigi's Box
Free proof of concept. Easy integration. Reasonable prices. High performance.
Reasons for switching to Luigi's Box
Classic elastic search in our store turned out to be the wrong solution
Vendor Response
Greetings. Thank you for your review and trust in our services and products. Our services will help your customers find what they need every time. Have a nice day. Martin from Luigi's Box
Replied November 2022
Radek
Entertainment, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
LB the search engine that change my site
I can recommend this solution to anyone, it is flexible and very scalable
PROSIt works perfectly well, we have 1.500.000 products so search engine is crusial for us
CONS- the integration took ages\ - the way of valueing costs by tokens is not clear enough
Reasons for switching to Luigi's Box
SOLR didnt work so well on my site, we have to mcuh problem in congiguring it
Rastislav
Pharmaceuticals, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Luigi´s box
We have been using Luigi s box for a few years now. In case of problems, their communication was prompt and they tried to solve the problem right away
PROSUser frendly administration. More search options on the e-shop page
CONSIt took quite a while to apply the rules, but that was probably only momentary
Vendor Response
Greetings, Rastislav Thank you for your recommendation and your trust. User-friendliness, cutting-edge analytics, AI-driven search, and relevant product recommendations lead your customers to higher conversion and a pleasant user experience. Thanks to client feedback, our products consistently perform at a higher level. It's also to your credit. Thank you Have a nice day. Martin from Luigi's Box
Replied November 2022
Michal
Verified reviewer
Telecommunications, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Luigi’s Box has proven to be an excellent choice for our solution
Overall I have found Luigi’s Box to be a very useful search engine that provides excellent data.
PROSLuigi’s Box has proven to be an excellent choice for our solution. The integration process was smooth and now we can easily make changes and improvements based on what we learn about our users. Users are able to get fast results and recommendations thanks to the powerful Luigi’s Box search system.On the business side, we appreciate the clear usage analytics and the system's proactive suggestion of synonyms and other options to enhance the search experience. The Luigi’s Box team has also been a pleasure to work with, responding to feedback and providing support as needed. Overall, we are very satisfied with the high level of service provided by Luigi’s Box and greatly appreciate their assistance.
CONSSo far, I have no complaints about the software.
Vendor Response
Michal, Thank you for your review! We are glad to hear that you have found Luigi's Box to be an excellent choice for your solution and that the integration process was smooth. We are glad to know that users can get fast results and recommendations. Thank you for choosing to work with Luigi's Box.Martin
Replied December 2022
Peter
Verified reviewer
Pharmaceuticals, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Exceeded expectations
Love the search engine. we were using previously in-house solution but Luigi’s Box is a great improvement over that. That alone would justify the investment as it vastly improves the user experience of our website. In addition to that, their pricing is more than reasonable and implementation was seamless. Can't recommend it enough.
CONSsearch, analytics, support, recommenders
Vendor Response
Hi Peter, thank you for your honest review and for loving how our search works. We are very happy that Luigi´s box adds value to you and your customers, and that you find our solution worth using.
Replied January 2024
Lukas
Business Supplies and Equipment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Luigi's Box for FixShop
Luigi's Box is a great tool for online stores to increase conversions and sales. With great support!
CONSNothing. Everything working well. Thank You.
Vendor Response
Hi Lukas, thank you so much for your honest review! We are glad that Luigi's box works perfectly and that you appreciate our support.
Replied January 2024
Matej
Information Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Luigi's box is a great tool for monitoring the behavior of customers in the e-shop
Searching for products on our website was terrible and how many times i couldnt find a given product based on the keyword i entered. At the same time i was missing the statistics of keywords that our customers searched for on our website. Luigis box solved this problem and since then the number of orders has also increased. I am very glad that we managed to establish cooperation with this company
PROSVery high quality searching tool, design adapted to the e-shop, very clear statistics and fast technical support , easy integration in cooperation with or programmers. Available in different languages and with great support
CONSuntil now i could not find anything that i dislike in the luigis box . only the price could be a less cheaper
Martina
Retail, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Luigis Box
Luigi's Box helps us improve product search for customers, which leads to more sales. It provides detailed data on customer search behavior, which allows us to optimize results.
CONSIf the data is not configured correctly, the search results may not always be relevant for customers.
Lukasz
Furniture, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Good search engine
I like Luigi's Box for professionalism :)
CONSeverything is good, maybe the price could be better
Matej
Retail, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Lugisbox: tool that will hell you with search
I was present during the initial interviews with the company, from negotiations, through conditions implementation, to smooth operation. Everything proceeded without any issues. Additionally, I participate in regular reporting, which is positively received within our company.
PROSEase of implementation, support from Lugis site, flexibility, conversion growth.
CONSNone at all. The team is straight forward and will help you within a day or so. Thanks!
Martin
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
From fulltext search optimization to customer service improvements
Thanks to the reliable and scalable fulltext search we could focus on our core business especially during lockdowns imposed by COVID19
PROSWe started using search analytics and later advanced to the fulltext search. We enjoyed having fast and reliable service performance with easy integration.
CONSThere were not any obstacles from using the software
Vendor Response
Greetings, Martin. Thank you for your trust and rating. COVID has dramatically changed our lives, e-commerce, and user behavior. Also, thanks to the feedback from our clients, our products are at an ever higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box
Replied November 2022
Adrian
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
UX at it's finest
It makes the customer path to a product much easier.
CONSBetter integration with built-in category filters in our ecommerce.
Vendor Response
Dear Adrian. Thank you for taking the time to share your thoughts on our product and for highlighting its positive impact on the customer journey. We are thrilled to hear that you find our UX design to be at its finest. Our team is constantly working on improving our product, and your input is invaluable in helping us identify areas for enhancement. We will definitely consider your suggestion and explore ways to improve the integration to provide an even better experience for our users. Once again, thank you for your review, and we look forward to continuing to serve you with the best possible user experience. Matej
Replied April 2023
Sławomir
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Very good product and great customer care
This combination of search engine and recommendation engine provides a good product cross-selling.
PROS- Ease of usage- Fast search engine- Clear and easy to use dashboard
CONSThere is nothing that I like least about this search and recommendation engine.
Vendor Response
We salute you. Thank you for your review and the time you spent on it. We are glad we were successful, and you chose to both search and recommend Luigi's Box products. It's proof that we are among the top in this area of product search and recommendation. Thank you for your trust. Martin from Luigi's Box
Replied December 2022
Gabriel
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2022
Luigi's Box - Search
The administration is relatively simple and you can orient yourself in it immediately after the training, which lasts about 1 hour. The implementation and listing of products on the e-shop can be graphically modified to a large extent.
CONSnothing yet, after more than a year of use I'm still satisfied
Vendor Response
Greetings. Thank you for your review and trust in our services and products. Our services will help your customers find what they need every time. Have a nice day. Martin from Luigi's Box
Replied November 2022
Alexander
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Luigis Box - the best solution for your search
Its a great search, we use it everywhere.
CONSnothing, but i need more words in this section
Vendor Response
Greetings, Alexander. Thank you for your trust and rating. Thanks to the feedback from our clients, our products are always at a higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box
Replied November 2022
Jan
Furniture, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Search engine for any kind of e-shop
We decided to use Luigis box instead of our solution because its fast, exact, provides interesting data and is easy to manage. After years of use I can say it was good decision.
PROSIt's fast, easy to use for our customers (search/autosuggestion) and also for us (administration/data collecting,...). Great support.
CONSNothing comes to my mind. Everything working as expected.
Tomas
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Luigis box review
working well customer service response very good
CONSWorking fluently without any problems for last years
Martin
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great search tool, amazing support
We loved the ease of implementation, welcoming pricing, and most of all, the sheer power of their search functionality. It's a huge improvement over our previous in-house solution that was lacking in too many areas. And it shows. Thanks to Luigi's Box, the UX of our website has improved significantly.
CONSSo far the experience was very good. Ask me again in a year, I guess, but I don't think I'll have anything bad to say about LB.
Vendor Response
Greetings, Martin. We are happy to know that our tool has significantly improved the user experience of your website compared to your previous in-house solution. We appreciate your feedback, and we are glad that you have had a good experience with us so far. We will strive to maintain this level of satisfaction for you. Have a nice day. Martin from Luigi's Box
Replied January 2023
David
Program Development, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Better search results!
Works better and better with every search. Great to have a search tool that can learn itself!
CONSSome settings can be tricky. But support always helped!
Vendor Response
Hello, David, We're glad you took the time to review our service. And we are even more pleased that you are satisfied with our service. In the current situation where everything is changing at an extreme speed, both Search and Recommendation must be made with Artificial Intelligence. From the millions of samples of user behavior on the web, an ever higher quality and the more relevant result is generated, which takes into account not only basic needs but also trends in search. And it's unique to each client. And a distinctive approach plays an irreplaceable role in this case. Thank you, and we wish you every success. Martin from Luigi's Box.
Replied December 2022
Filip
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Game-changing tool for site searching and analyses!
- searching- analyses- recommender- synonyms searcher- customer support
CONS- nothing to mention - the tool works great
Vendor Response
Hello, Philip. Thank you for your review. We are glad that you are satisfied with our services and products. We hope that you will be equally happy with us in the future. Sincerely, Martin from Luigi's Box.
Replied January 2023
Karolina
Retail, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great search tool for your e-commerce!
- relevant search results - great customer support - quick problem solving - autocomplete and autocorrect - good search recommendation
CONSI didn't have any bad experiences with Luigi's Box - every problem is solved really quickly and they have very helpful and friendly customer support.
Vendor Response
Thanks Karolina for your warm words! We are really keen on providing high-level support to our customers and building long-term, mutually beneficial partnerships. We are happy to work with you! ~ Luigi's Box team
Replied July 2022
Miloš
Verified reviewer
Food & Beverages, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2022
Recenze software Luigis box
Feedback from the customer, we include the searched products in the assortment.
PROSSearching and recommending products, clear dashboard.
CONSAll right. I didn't find a problem. Possible implementation.
Vendor Response
Greetings. Thank you for your review and your trust. We bring our clients the best AI-based product search and recommendation services and help your customers find what they need every time. Have a nice day. Martin from Luigi's Box
Replied November 2022
Dominik
Building Materials, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Luigi's Box review
Pleasant UX, where everything is clearly arranged and offers the necessary areas that need to be monitored for search optimization purposes.
PROSWhat I appreciate most is the ability to look up Searches without result, which helps us understand the customer's intent. Likewise, the possibility to top selected products as needed.
CONSSignificant price increase over the last period.
Vendor Response
Greetings. Thank you for your review and trust in our services and products. Our services will help your customers find what they need every time. Have a nice day. Martin from Luigi's Box
Replied November 2022
Matej
Furniture, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Luigi's Box for E-matrac.sk
Product is predictive and independent. It helped us to raise conversion rate.
CONSFor now absence of placing our recommendations manually, but Luigi's Box is working on that in order to be this function available soon.
Vendor Response
Greetings. Thank you for your review. We are glad that you are satisfied with our services and products. Have a nice day. Martin from Luigi's Box
Replied November 2022
Linh
Market Research, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Amazing searching tool
Dramatically increase the conversion rate of on-page searches.
CONSNothing. We are delighted with Luigi's box cooperation.
Vendor Response
Hi, Linh, Thank you for your positive review! We are glad to hear that our search tool has helped to increase your conversion rate and that you are satisfied with our cooperation. If you have any further questions or concerns, please don't hesitate to contact us. Thank you again for your feedback and for choosing to use our tool. Martin from Luigi's Box
Replied December 2022