We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across.

Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations.

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

I loved how easy it was to customize Cayzu help desk software.

Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

Cayzu has transformed the way we manage our customers' queries. A fantastic asset to our business.

There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.

I thought it was terrific, they've examined every option that clients/customers might be searching for solutions.

In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me.

It combines a lot of the best solution in design, list of features, social integration and integrations with 3rd party tools. I would note the sales and support team - they always are ready to help.

I like the interface and the flow of the software. Its very intuitive overall and very easy to use for even the most novice of computer users.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.

I love that solutions are searchable for those repetitive issues. It's easy to use from the user side and the help desk side.

The articles and public knowledge section are a great benefit to the clients and end users, but are also a terrific resource to agents.

New kid on the block so won't have all the features that the bigger apps will have (but will soon).

Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients.

US Dollar

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.


The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.


Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.


With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Multi-Channel Management

Document Storage

Access Controls/Permissions

IT Asset Management

Workflow Configuration

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Problem Management

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Configurable Workflow

Real Time Data

Performance Metrics

Issue Scheduling

Multi-Channel Communication

Queue Management

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Visual Analytics

Recurring Issues

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Widgets

Remote Access/Control

Customizable Forms

Incident Management

IT Asset Tracking

Negative Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Task Management

Live Chat

Search/Filter

Employee Management

Performance Management

Activity Tracking

Customer Segmentation

Real-Time Monitoring

Customer Service Analytics

Communication Management

Template Management

Data Import/Export

Contact Management

Support Ticket Tracking

Real-Time Updates

Event Triggered Actions

Inbox Management

Contact Database

Auto-Responders

Multiple User Accounts

'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom.

Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Cayzu

Live Online

Webinars

Documentation

Videos

Euro

Twproject is a project management solution designed for small to large businesses across all industries. The solution is available as an on-premise or cloud-based system with mobile apps for Windows phones, Google Android and Apple iOS. Key features include project planning, resource management and workflows for Agile teams.


Twproject provides WBS, interactive Gantt charts for visualizing milestones and dependencies that helps in project planning. It also offers a real-time workload view for monitoring resource utilization and their availability. The solution supports XP, Scrum and Kanban processes and enable users to collaborate with team members on ToDo , images, documents and ideas.


Twproject allows users to track time spent on tasks and share documents by attaching or linking files to projects. It also offers support for versioning. The solution can be configured in multiple languages with regional settings for dates and currencies.


Twproject helps to monitor project budgets and add costs to the projects. Users can compare planned costs with actual ones during the project life cycle. It also provides a filter builder that helps to find data and create reports.



File Management

Commenting/Notes

Deadline Management

Milestone Tracking

Project Workflow

Status Tracking

Idea Management

Time Tracking

Project Templates

Templates

Charting

Progress Tracking

Task Scheduling

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Task Planning

Gantt/Timeline View

Projections

Resource Management

Calendar Management

Project Scheduling

Dependency Tracking

Risk Management

Multiple Projects

Resource Allocation & Planning

Project Time Tracking

Cost-to-Completion Tracking

Planning Tools

Skills Tracking

Capacity Management

Multi-Department/Project

Agile Methodologies

Issue Management

Resource Scheduling

Supports Scrum

Utilization Reporting

Project Tracking

Percent-Complete Tracking

File Sharing

Activity Dashboard

Traditional Methodologies

Time & Expense Tracking

Reporting/Project Tracking

Color Codes/Icons

Team Management

Backlog Management

Kanban Board

To-Do List

Budget Management

Progress Reports

Prioritization

Timeline Management

Project Planning

Task Progress Tracking

Document Management

Twproject offers two different solutions: hosted and on customer premises.
Prices start from 4,89 Eur per user per month. In case of hosted solution there is a server cost to add.

Twproject

In Person

Cayzu vs Twproject

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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