I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

I had to consolidate all project planing customer issues and resources. I could do 95% of that with ZIlicus alone.

Good selection of canned reports with Export to Excel available in most of the reports. ZilicusPm has  good training videos to get you started, very responsive tech support team.

I also liked how receptive their support staff was to suggestions and requests for improvement to be made.

This software is a complete solution for Project Management. This helps in planning, monitoring, and recording issues in an effective manner.

Excellent integrated software package. The challenge is getting my large hi tech clients to move away from Jira.

Support is first-class - responsive and knowledgeable. Zilicus make you feel like they really value your business, and want you to succeed.

Overall good reports and dashboards available, scheduling of meeting, mom can be directly done through software itself.

Zilicus allowed me to get things up and running from a project management point of view very quickly. I also liked being able to share  what I was doing and give specific vendors accountability.

Modules like meetings are simply great as it has features to track MOMs and actions specific to meetings and projects. End-user usability is really great due to the intuitive tracking mechanisms.

The solution promises and packs in quite a bit at a reasonable cost. For small and medium businesses looking for an affordable project management tool, that is definitely a win-win situation.

It is very intuitive which made it easy for me to navigate. I am not a trained PM, and have tried using other PM software.

Overall it is a great friend to PMOs and executive management.

Excellent integrated Project Management solution.

Response of the Zilicus team in resolving the issues is very good. Custom fields for defining the project is Good.

But my favorite part is being able to put a budget and actual cost to everything. I have recommended Zilicus and have used it and will continue to use it on my large projects.

Great easy to use project management solution.

After using and evaluating a number of offerings, ZIlicus stood out in all areas - it is very affordable, scaleable, and brings a huge number of pluses to the table.

Some of the washed out, or low contrast colours. Can be difficult to find some menu items and controls.

Lack of tracking resource offsite days for resources.

There are only a couple of things that could use a tweak or two. Scheduling (which is a complex task) is a bit awkward.

US Dollar

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

IT Asset Management

Progress Tracking

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Offline Form

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

File Transfer

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Proactive Chat

CMDB

Transcripts/Chat History

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real Time Notifications

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Auto-Responders

Customer History

Tagging

Task Progress Tracking

Issue Auditing

Third Party Integrations

Canned Responses

Task Management

Release Management

Live Chat

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Vision Helpdesk

In Person

Live Online

Webinars

Documentation

Videos

ZilicusPM is a cloud-based project management solution that helps small to midsize businesses manage tasks, expenses, resources and more. It enables users to create work breakdown structures (WBS) using project deliverables and schedule tasks with details including dates, duration and estimated efforts.


Features of ZilicusPM include resource allocation, reporting, collaboration, billing, absence requests, stakeholder management, risk register, commenting, minutes of the meeting (MoM) and more. It allows organizations to maintain logs of working hours via timesheets and change the status of entries to approved, rejected or reopened. Additionally, team members can utilize the project calendar to track the status of ongoing tasks and view upcoming projects on a centralized platform.


ZilicusPM facilitates integration with various third-party applications such as Google Apps, Google Calendar and more. Pricing is available on monthly and annual subscriptions. Support is extended via email, documentation and other online measures.



Milestone Tracking

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Gantt/Timeline View

Projections

Resource Management

Risk Management

Cost-to-Completion Tracking

Real-Time Updates

Percent-Complete Tracking

Traditional Methodologies

Time & Expense Tracking

Reporting/Project Tracking

Billing & Invoicing

Kanban Board

Budget Management

Web browser (OS agnostic)

ZilicusPM subscription is offered at flat price of US $14.95 per user per month.

With purchase of annual subscription get two months free.

Users can take a 30-days free trial. No credit card required to sign up for free trial. Users can take advantage of the free trial, as it gives complete access to all features of ZilicusPM.

Vision Helpdesk vs ZilicusPM

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