Interesting feature of Supremo is the ability to customize the interface with your logo and corporate colors.

Refresh connection lost when leave for 2 minutes control.

It's very easy to connect with somebody who is null in personal computers. No installation is required.

It is reliable and secure and can be accessed only on the permission of the person at other side. Its powerful data transfer protocol helps to connect remote PCs without any configuration.

Its simplicity when using it, how well it works and its price.

We mainly use it for remote control with linux equipment. It is excellent and does what it promises.

The best remote desktop , and portable, easy to download.

E-mail problems, formation, and different little problems.

The fact you can install this as a service and enable un-attended remote access to servers etc is superb. It's also very easy to use.

I like it because it is very light and easy to install. It also has a good price.

Easy to ude, Also for enduser. User interface easy to use.

A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.

TeamViewer does not present this problem. Maybe Supremo needs a mirror server in North America.

Been using it for 3 or 4 use, still using it, recommended to my collegues and they using it, so the cost is good, the easy of use is good.

It is a good and afordable solution to replace Teamviewer.

The interface is not very modern. You don't have support for iPhone or android.

It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.

Supremo is responsive, reliable and intuitive to use. It is fully featured with easy access to all features.

We've been using it for at least 4 years, we have encouraged our clients to buy it when professional use is necessary, and we are considering keeping Supremo as our remote support software.

It's very easy to use and the price is affordable.

The best experience in remote control ever. One to many, or a few to one.

The product keeps getting better, faster, more stable and easier to use. We get great value for our subscription and we expect to remain Supremo customers in future.

Long-time user of Supremo - very happy with the product.

Supremo offers professional features and high quality at an affordable price.

Does not have 2FA Auth, what is needed to give garanties that no one could access computers without permission if some ATO happens.

SupRemo is an ideal software for network administrators who are dedicated to solving endpoint incidents. It is easy to use and by activating the unattended mode you don't have to need the user.

Great piece of software that does exactly what we need it to do.

We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.

Overall this apps is recommended. For remote task , remote job because user friendly and easy to use.

Our experience with supreme has always been positive, both for us and with our clients, currently it is the only remote control software that we use and market.

All problems in the company are solved with Supremo. It is an essential tool for us and for daily use.

Sometimes it is difficult to reach the customers behind firewall.

It's easy to use and to add new PCs to its address book.

It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.

Great remote software, easy to setup and good value.

We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.

The most critical aspects are the chat functionality, which often causes the software to crash and the slow update method.

This is not a uninstall. Supremo does not give the possibility to exchange sound (phone/ loudspeaker).

Easy, quick and friendly tool for remote control and support.

When we started there was a problem with our language pack (portugue from Portugal ) but they were very fast to handle that.

I really like how simple it is to get this software working on a clients machine and how it has exactly the features that I need.

What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.

Easy install and superb features. It solves my 100% remote support service / server monitoring.

Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.

It's a lot less money than other competitors for a license and it pretty much does the exact same thing.

I have not been able to configure the proxy so that it can be accessed from a private network, but it may be my configuration problem and not the software itself.

This software is perfect for our daily work, we give remote support to most of 100 customers, and all with supremo.

Is easy to use and manage, the interface is great.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide.
There are lots of things that help set it apart from the competitors:
Ease of use - no complex configuration or installation 
Security - all connections are encrypted
Flexibility - unlimited installations on unlimited devices
Unattended Access – install to grant access even if no one’s in front the remote machine

Among the software for remote desktop, SupRemo has several advantages. First, it is compatible with the main operating systems like Windows, macOS, Linux (using Wine), Android and iOS. This means you can access PCs from a Mac and vice versa, also using your smartphone or tablet to establish connections. 
To start using SupRemo, you just need to download and save it in the Applications folder on your Mac. The application will then be ready to be executed. 
SupRemo provides secure and encrypted connections, File Manager and Drag&Drop to manage files and folders, unlimited Online Address Book to store your contacts, Chat and also can be installed for unattended access that is a useful feature for those who need to access office machine from their home when the offices are empty.
SupRemo is free for personal and not frequent use. For professionals and companies, it’s probably the most affordable option: licenses start from 6$/mo., can be purchased quarterly or annually and are “portable”. In other words, it will allow you to enjoy the software on an unlimited number of devices: the unique limit is the number of simultaneous connections included in the purchased plan.


LongDescription

File Management

Meeting Management

Access Controls/Permissions

Session Recording

Remote Printing

SSL Security

Secure Login

Remote Update/Installation

Print Management

Data Import/Export

File Transfer

Remote Monitoring & Management

Server Monitoring

Screen Sharing

Mobile Access

Unattended Access

Performance Metrics

Multi-Channel Communication

File Sharing

Activity Dashboard

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Desktop Virtualization

Customizable Branding

Reporting/Analytics

Monitoring

Troubleshooting

Remote Access/Control

Backup and Recovery

Summary Reports

Multiple Monitor Access

Drag & Drop

Third-Party Integrations

Multiple User Accounts

Live Chat

Supremo is free for non-professional and/or non-continuous use and offers a 21-days free trial. 
For professional or continuous use is the most affordable software: its pricing starts at $6.00 per user per month and licenses can be purchased quarterly or annually.
Each license can be activated on an unlimited number of devices and can be used by unlimited users.
Licences can be configured on the basis of the number of remote connections you use and this number is the only constraint on Supremo's plans.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Supremo Remote Desktop 

Documentation

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Sentiment Analysis

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Supremo Remote Desktop vs Zendesk Suite

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