Alloy doesn't cost a lot and he's making a pretty good job.

I like that I can log the work and paste HTML email threads in a ticket. Also managing all of the computer in the ticketing software is a nice feature.

The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less.

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using.

It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.

Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

Some built-in features are limited and require alterations.

I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.

It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it.

Software is reliable, user friendly and you get the results quickly.

Good customization options and if we can't fix it ourselves, Alloy can make it.

The ease of use, ability to customize the software to our needs and the fantastic support we receive.

My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership.

We have been using Alloy for over 13 years and have no plans to change.

While Alloy can track a wide breadth of information, sometimes getting into the nuts and bolts of the data can be a bit cumbersome.

It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do.

We use Navigator for help desk ticket and asset management and have found it quite useful.

Navigator is a good management tool for IT assets.

There is not enough sync customization that can be manipulated or adjusted for AD sync.

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

At times it can be a little confusing with what seems to be duplicate areas.

It was easy to install and the self service portal was easy to navigate.

Our shop has been using this software for years because it has excellent value, with good customer support.

If you have no teams at all, individuals can be overwhelmed as their are many features to this application.

Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.

We are having success consolidating information for tickets, assets and knowledge. Keeping all of these in a single place has helped us.

Our clients also find the system fairly easy to use  to submit tickets and interact with the technicians. There is always more we could be doing with this system.

The ability to get a good picture of the support organization.

Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.

The scripting is a bit hard to understand if you don't come from a SQL background.

The amount of customization I found to be very useful.

We've used the network inventory and it works great and the support has been top notch.

The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

Integration with Zendesk. Easy to import data for assets.

The software enables you to manage assets and control inventory with ease. Lastly, easy depreciation management and custom reports help you make well informed decisions.

It's a good tool to track assets and see who has what and if the asset is available.

This is a great asset management software, especially if you get adequate training.

It’s very easy to use and very simple to set up once you know what you’re doing. The customer service team are also very good and are happy to show you how to do something if you’re stuck.

I didn't really need the inventory updates to my email, but there was no harm from it.

It definitely makes my life easier and quicker and it allows me to do it at any time which is good. Also the email/response system is great and easy to help you keep track of what you have requested.

I love the customizable reports and asset tags. I also love the tie-in with my customer support ticket system.

Being able to track our devices and connect with our Active Directory made this an easy sell. I love the integration and the ease of tracking devices with the app and scanning.

This is helping us to replace an old asset tracking software. The transition has been pretty easy and support has been helpful.

Had some connectivity issues for a while. My company has two EZOffice instances in use so that can get confusing.

Once you delete an item you will loose the item number.

Ease of use for multiple users. Fair price for the what we get.

Overall my experience has been great and I appreciate the ease it brings to our needs for managing so many items as we do.

I like that it is access through the web. It is pretty easy to use and has a nice user interface.

Ezoffice has cut our lost and stolen items down consideribly. We know who has what and when they will be returning it.

We were able to get our IT staff up and running with it easily and then integrate another team that helps monitor certain types of inventory.

Customer service is outstanding, their staff are always willing to make the time to give you the training, tips or any help you might need.

I believe the greatest benefit is the ability to track sentrilocks which cost a lot of money. When it works, its very helpful and tracking.

The program covers a lot of important functions that are not included in all asset tracking software on the market for a very affordable price.

We are having some trouble getting the mobile interface to do what we need. It tends to be unresponsive or difficult to navigate.

EZ Office Inventory is pretty straightforward and easy to navigate. I appreciate that it's easy to have access to the inventory, as a user, and request specific items by loading them into a cart.

The simplicity of feeling like I'm shopping on Amazon while adding inventory to my current or reserved cart is a fantastic user friendly experience.

Collision between the app and website check out sometimes still have equipment booked on my name even when I checked in.

I have had a great experience with EZ Office inventory. It is super helpful for our company since our employees are remote and we are sending out a lot of equipment.

I love how easy it is to understand this software. Everythig is intuitive and the customer service reps answer calls in a timely manner.

Integration with ZenDesk, easy to use API, and full lifecycle management of assets.

The fixed asset module is a great supplement to the fixed asset tracking we have used in the past, and saves a good amount of time at the end of each month tracking down items.

My only negative is when I have connection issues with my service. I sometimes have to wait to log info.

US Dollar

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.


Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.


Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.



LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Deadline Management

Milestone Tracking

Cataloging/Categorization

Project Workflow

Product Identification

Forecasting

Purchase Order Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Barcode/Ticket Scanning

Multi-Channel Management

Request Assignment

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

IT Asset Management

Dispatch Management

Charting

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Ad hoc Reporting

Active Directory Integration

SSL Security

Change Management

Disposal Management

Order Management

Single Sign On

Reservations Management

Portfolio Management

Risk Assessment

Project Management

Approval Process Control

Rules-Based Workflow

Projections

Procurement Management

Knowledge Management

Categorization/Grouping

Supports Agile

Scheduled/Automated Reports

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Reorder Management

Assignment Management

Full Text Search

Call Center Management

Barcode Recognition

Shipping Management

Data Import/Export

Inventory Optimization

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Help Desk Management

Audit Trail

License Tracking

Content Management

Configurable Workflow

Project Time Tracking

Mobile Access

Cost Tracking

Dashboard Creation

Requirements Management

Inventory Tracking

Depreciation Management

CMDB

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Performance Metrics

Historical Reporting

Service Catalog

Inventory Auditing

Issue Scheduling

Issue Management

License Inventory

Maintenance Management

Text Editing

Supports Scrum

Multi-Channel Communication

Configuration Management

Benchmarking

Support Ticket Tracking

Role-Based Permissions

Client Portal

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Alloy Navigator

In Person

Live Online

Webinars

Documentation

EZOfficeInventory is a dynamic asset and maintenance management solution tailored for companies of all sizes. The cloud-based software works as you do and is accessible from anywhere and at any time.


Track items across locations and departments, scan barcodes right from your phone, streamline item maintenance to boost functionality, maintain optimized stock levels at all times, and manage all your users and vendors with one solution. The inventory management module enables users to track inventory levels with QR codes and barcode tags.


EZOfficeInventory features a mobile app with barcode and QR code scanning functionality, so you can track your inventory wherever you may be. GPS tracking enables users to track item locations so users can monitor their assets on an interactive map and identify lost or misplaced assets. The solution offers a REST-based API that integrates with other REST-based systems. Customized reporting and dashboards help users track and monitor assets. Users are able to analyze historical inventory data and make decisions regarding their inventory management practices. The solution also integrates with third-party applications such as Zendesk, Jira, Dropbox, Active Directory, and OneLogin. 


EZOfficeInventory offers both monthly and annual subscriptions that include support via phone, email and through an online knowledge base.



Work Order Creation

User Management

Asset Accounting

Equipment Management

Task Scheduling

Spatial Analysis

Supply Management

Electronic Signature

Manufacturing Inventory Management

Invoice Management

Customer Database

Recurring Appointments

Registration Management

Job Management

Barcode Printing

Conferences/Conventions

Essential (Starting from $40)
Advanced (Starting from $55)
Premium (Starting from $65)
Enterprise (Custom)

Save 10% on Annual Plans

Special discounts are available for all 501(c)(3) organizations. This includes all Non Profit and Educational Institutions.

Alloy Navigator vs EZOfficeInventory

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