Our previous provider COULD NOT keep up with our UCaaS growth potential. Their system was OLD and antiquated. They wanted us to keep the partnership and move us to the "New" cloud PBX. They weren't there yet. There wasn't any redundancy, no flexibility to manage users quickly and NO e911 services. We're NOT a beta company. We NEEDED a solid UCaaS system which was cloud based that we could use for administration and have e911 capability. We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again. I was introduced to G-12 actually as a final resource. "YOU MUST Hear this guy [SENSITIVE CONTENT] tell their story of G-12 and what they have." Got on a conference call and let [SENSITIVE CONTENT] start his Demo and I asked him specifically. "[SENSITIVE CONTENT], why should I go with G-12 over all the others that I've had demo's with?". As soon as I saw the conviction in his face and him talk about how his team was i.e. provisioning, porting, support. This dude was passionate. I gave him top seat in my vetting process. I asked him to prove it. I was quickly introduced to his teams and listening to each one of them through out this process solidified my decision. With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections. I got EXACTLY what I asked [SENSITIVE CONTENT] team for NO FLUFF..

As a TelCom engineer and system administrator, it's EXTREMLY important to have a plan. That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be. G-12 admin portal that sync's to Cloud PBX makes it SO SIMPLE to view, plan and strategize for growth and visualize call routing, make adjustments on the fly and most importantly have the provisioning team give me guidance and a REAL support and engineering team to be there when needed.

We as Tech people wish that we had an out of the box, turn-key solution that works 100% to our favor. This is a GREAT wish list for all IT teams. There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing. For the sake of this portion of my review, I'll note - The admin portal is also cloud based. The admin panel has MANY pages and options to choose from like Users, Auto Attendants, Queues, Inventory, etc. A few of these pages I wish that we could change sorting features. I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet. It's coming but not just there yet.

Being able to pre-configure phones and have them provisioned for an end user before the phone arrives at the customer's site is very convenient. It's a streamlined feature and is easily one of the best. Additionally, G12 customer service is pretty damn good too.

I don't really have any negative things to say about G12. It has been a solid tool and was a no-brainer choice.

It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved.

The software overall is good, it's easy to read and look at when you are trying to find a call.

Not be able to set up a greeting on your own.

It is overall very easy to use and if there are issues, you submit a ticket or call and you are able to get the issues or answers to questions quickly. If it is a process, then you are kept in the loop of who is working on it and what stage the ticket is in.

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

I just wish that we could delete VM from our email and that it would delete from the desktop phone as well. We work remotely part of the time and so I come into the office with a lot of emails to check.

Customer service is truly amazing. They are always available and quick to resolve any issues or changes.

Ease of use. Simple to deploy and manage. Users love it .

Customization and integrations need to be developed.

G12 uses the same Yealink platform that I have used for other phone providers. Moving over to G12 has been seamless. There was no need to learn a new system.

There are a few features that are available on my other Yealink platform that are not present with G12. Text to speech voicemail and forwarding the main line from the phone inventory list. Though there is a way to forward the phone number through the software, it requires a few extra steps.

Phone system has excellent performance for standard functionality. No downtime in the past 5 months. Support team is located in the US which makes them easy to work with.

Setting up advanced features has been challenging. G12 has been able to accommodate all our requests but it takes a lot of back-and-forth. Configuring some advanced features on extensions is difficult.

G12 does an excellent job at retaining customers. What I appreciate is their willingness to work with me in setting up SIP services on an older PBX. They have a keen sense of this technology which I belileve gives them an edge.

G12's process from initial inquiry, to creating scope of work, implentation, and follow up is exceptional. G12 has experienced engineers which I have utilized to turn up services as well as trouble shoot issues that come up.

So far I can't say that I have any Cons to report. G12 is a very good company. Their pricing is very amenable compared to the ILEC and other CLECs.

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Great support and quality of service make this a no Brainer when it comes to a voip system.

The product performs as it should. This is a production phone environment for business and customers. Consistency is key and as long as the internet is up, phones work.

The ability to store forwarding information in case of an internet outage to toggle on and off is an important feature that is missing from our portal.

Super friendly, prompt and ready to help!

I am just an employee and user of G12 but every time I submit a ticket or ask for help they are quick to respond, support and fix any issues I may have.

Nothing! Products are great and customer service is even better

Overall it has been a positive influence for us, I would suggest it over Comcast anyday!

G12 has been a very user friendly system for our company. The support has been excellent also.

It was a little confusing on the phone tree.

Anytime we have an issue it seems to be taken care of quickly.

The ability to work remotely without losing calls

Address book, ext list availability would be nicer to have

Good.

It works- smoothly and mostly glitch-free. We have only had one major issue, and it was resolved within a day.

The major issue we had was when the system decided to, without any warning, shuffle which phones were linked to what number. It was very strange there, and everyone was panicking a bit.

When there is an issue, communication with team to find a solution is very quick

No big issues have been left unresolved. Sometimes the issue is found to be internal, but G12 is still willing to assist.

if I ever have an issue or need help my issue gets solved within that same day!

The accurate transcriptions allowing me to preview a voicemail that a patient has left.

Honestly nothing! This is the most user friendly communications software!

The phone system is easy to use and is very flexible. The support is very good and responsive.

I have a "call forward" feature on one button, but it doesn't seem to work at all times I need it to.

The customer service is OUTSTANDING!

the quality of phone sound and service is great.

the reporting makes me a little crazy but I usually figure it out.

Calling forwarding to personal cell phone. VOIP sounds great.

Nothing that I can think of. I'd do it all over again.

Easy to use with individual tech support

800 number price point is a bit high compared to competition.

It has been very efficient and easy to use.

Support has been very attentive for our after installation requests

Nothing at this time. Support has been great.

Great customer service, quick response.

The phones and web interface are easy to use.

We often experience poor quality phone calls

How easy it was so switch and how much the g12 team took off our plate to make it happen.

We did switch our contacts mid way through they has a email leaving the company so we have a contact switch for our on-boarding mid switch.

G12 has been a great company to work with! They listened to what I needed and customized the system well. The few times I needed tech support, they were fast to respond and solve the problems (mostly I asked for something to be re-customized). The system is very stable, quality of calls is great.

The product is easy to use and customize

The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.

Great

Easy to setup and use. Great customer service.

None, we have had no issues with the software.