I have worked with AMAZING staff at alis that have been super helpful every step of the way.

I also like the help cnter app through Alis. It is very informative and guides you through any issues you may have.

Easy to read, customer service Trish is always awesome.

Very user friendly even for a techno-challenged person as myself. Everything is easy to find and navigate through.

Outstanding product, saved us time and money versus other options.

Some difficulty changing areas when you need to change.

It is easy to use not complicated especially for a person like myself that I things to be simplified.

Good program ease of use could be improved greatly not having  to click everywhere.

Working with Trisha has been seamless in getting exactly what we want in our EHR system. The pricing and customer support we get are much better than I have seen in other EHR systems.

The training we have received and the webinars that we continue to attend and learn from are wonderful tools to ensure our success.

The least is the inability to master the software.

We look forward to being able to make updates while offline that will sync when connection resumes.

I like the features offered along with the user friendly look of the software. I also like that it is fully integrated with Sherpa and Intacct, which is such a huge seller for us as end users.

ALIS and Trisha Cole have been a wonderful addition to our company. The system is very user friendly and easy to navigate.

The best part about ALIS is that if you don't like something or discover a better way to do something you can contact their support team and they will update the system to fit your communities needs.

Been a great experience and the customer service response is incredible. I really enjoy the constant updates and improving the current platform.

The ease of use has to be at the top of my list. However, the customer support and updates that keep making it better make me happy as well.

Overall, our experience has been been wonderful. I have been very impressed with everyone that we have worked with from the very beginning.

ALIS updates every few months, and every time it updates, we have small glitches in our programs. These are minor, but can be annoying.

Support staff at corporate office has been outstanding.

The software is user-friendly and the reports are wonderful.

ALIS is very user-friendly and easy to navigate.

Nothing much to say about this software. There are times when putting medications in can be a little tricky.

Some items are difficult to find you have to search.

We are solving an integration and a transparency issue for our residents and corporate oversight.

The support team is so responsive and a delight to talk too. This product is really helping us take our home to the next level.

Great product for smaller sized Assisted Living Centers. Staff caught on to it very quickly.

Switching to this program was a pain as many of of users kept getting bumped off the system, then the couldn’t log in until and admin came to work the next day.

Staff will not always listen to a messages, but they will most definitely read a text message. Communication is key to running a successful community and VoiceFriend has become the our vital tool.

The ease of use at work and if needed in the field. Able to send out a message nearly instantly to inform families or co-workers of current issues and needs.

I  have worked with their team to get us set up for discharge planning and them having access to our EMR helps with the easy of sending out notifications.

Great for getting out messages to a large group.

Ease of use to contact many people and this has made a great impact during the Covid Pandemic.

The follow up call post discharge feature did not work well, some people were getting repeititve calls, up to 20 in a  day so we had to stop using it.

I have needed to call customer services a few times and they are always helpful, kind and efficient.

Our biggest difficulty was changing from the old format to the new website format. It was trying to get used to where everything was located in the updated version.

Its unclear if when a message is failed if its because the phone is no longer in use or if for other reasons.

I cannot say that I have anything that I don't like about the software, other than maybe the option to leave the calendar on monthly at all times.

Great experience using Voicefriend and wouldn't hesitate to recommend.

I love how easy it is to send out communications to our stakeholders and how easy it is to add/modify/remove profiles. Setting up templates is easy as well.

US Dollar

Assisted Living Intelligent Solutions (ALIS) is electronic health records (EHR) software for assisted living and memory care communities of all sizes throughout the U.S. Founded in 2005, vendor Medtelligent designed ALIS as a Web-based system capable of replacing a facility’s paper records.


A variety of integrated applications are included to meet clinical, billing, marketing needs and more. Care management modules include the ability to create resident assessments, service plans and care schedules.


ALIS can assign resident care tasks to specific staff members based on their availability during shifts. It has a real-time reporting feature for medication delivery management, and generates medication administration reports. ALIS can also create billing plans, as well as track and manage staff documentation to ensure a facility is compliant with state regulations.


Clients are assigned a dedicated implementation manager to help set up the system, and implementation is typically accomplished within 30 days. ALIS can be used remotely from any location, and accessed via mobile device.



LongDescription

Employee Management

Personalization

Admissions Management

Customizable Reports

Document Storage

HIPAA Compliant

Real Time Monitoring

Invoice Management

Risk Assessment

Task Planning

Care Plan Management

Calendar Management

Medication History

Lead Management

Compliance Management

Real Time Data

Training Management

Event/Activities Planning

Event Scheduling

Invoice Processing

Reminders

Billing & Invoicing

Facility Scheduling

Incident Management

Staff Management

Task Progress Tracking

Access Controls/Permissions

Activity Tracking

Charting

Task Scheduling

Assessment Management

Alerts/Notifications

Reporting & Statistics

Customizable Templates

Records Management

Third-Party Integrations

Document Management

Medical Management

Audit Trail

Decision Support

Patient Management

SOAP notes

Medication Database

Healthcare Compliance

Patient Portal

Patient Records Management

Medical Billing

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

A monthly recurring charge and a one-time setup fee per community. No hidden costs. Contact Medtelligent for a price quote.

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

ALIS

In Person

Live Online

Webinars

Documentation

Videos

Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology. Icon brings over 50 years of combined experience in helping organizations that care for seniors to ensure that their entire community is engaged and thriving.

Icon takes a consultative approach as you advance the technology within your community. We want to be a valued partner helping your organization achieve its goals rather than just another vendor. With over 1,800 deployments we have a solid track record of helping customers streamline communications and increase engagement across their entire community. We know each community is different; that’s why customer success is at the heart of what we do. Instead of generic training, we’ll assess what your staff needs to set you up for true success. Count on us for 24-hour support via phone, text, or email. We are always here to help!





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