All SurveyMonkey Enterprise Reviews
1-25 of 120 Reviews
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Kevin
Media Production, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2022
A way for Collection Information.
David
Verified reviewer
E-Learning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
SurveyMonkey
The excellent smooth process of these surveys
CONSNothing really that I can think of that i don't like
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Data driven and reliable results
I have been using SurveyMonkey for more than two years. It is customizable and can easily be integrated to garner feedback from clients and employees. It is a practical solution and is easy to use.
PROSSurveyMonkey gives me tremendous value for money and is packed with impressive features that gives me the bang I need for my buck. At my company, I mainly use this solution for Complaints Management and continuous improvement. I am able to monitor the progress of the investigation, root causes and corrective action. This enables effective management for customer satisfaction and customer engagement.
CONSSurveyMonkey works well, however, it's data analytics can be improved to gain deeper insights from customers.
Ashley
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2020
Quick and easy way to collect data!
Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.
PROSUtilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.
CONSWe received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.
Federico
Verified reviewer
Management Consulting, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
It is a good choice for data collection and management.
It is a real tool to collect and study data with fidelity and speed.It allows us to calculate the NPS and help other departments to be more efficient in their respective areas.Resource management and interaction with customer feedback make this tool a great resource.
PROSIt allows access to very valuable data, customer satisfaction, NPS and customer effort.It allows access to entertainment tools to incentivize customers.It is customizable and allows you to conduct surveys for your brand.
CONSThere is nothing I dislike about this tool.
Renan
Verified reviewer
Electrical/Electronic Manufacturing, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
Possibly the best tool available, but often too complex.
SurveyMonkey is still used by some parts of my organization but there are still some points to fine-tune. Overall, the tool was very complete and a great platform for our surveys. the main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.
PROSThis tool have all features you can imagine for electronic surveys.
CONSDuring the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.
Anusha
Pharmaceuticals, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed August 2023
Overall it is a good tool to run CSAT
Survey monkey is always a good tool no doubts. May be in the era of GenAI, a little improvements can really help.
PROSthe options that we get set the validation while creating the new question. Be it, an option button, multiple choice, rating scale etc
CONSWhen we send a survey org wide, especially while running the internal satisfaction survey, it wont take the user name who is filling the survey by default unless the survey is sent exclusively to a set of people by entering their email IDs.
Ian
Verified reviewer
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to use, good value for the money
Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.
PROSWe integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.
CONSWe probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.
Jon
Verified reviewer
Medical Practice, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2018
the best of the best
This tool saves me a ton of time and makes it really easy for staff to answer questions for various pilot projects,satisfaction ratings, etc.
PROSThis software is SO EASY to use, both for survey creators and survey takers. And the amound of data and the actions you're able to take on that data are mind-boggling, especially at the paid levels. The free level is perfectly sufficient for basic Q/A, survey/response type things, but the paid level sunlocks things like text answer analysis based on keywords and other spiffy features like that. Super neat! This tool saves me a lot of time doing research on potential project impact, pain points for end users, user satisfaction, etc. I'm sure I could be using it for more, but I'm not all that creative :)
CONSIt cannot force users to take the surveys. I literally have none! I was able to very easily setup my survey, send the link out, and analyzew the responses efficiently.
Andréia
Verified reviewer
Real Estate, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
The best app for Surveys
It is the best app for Surveys. I usually use the free version when I am trying to run internal surveys for my employees (we give a lot of prizes for the top employees of the month). It's an excellent way to find out what they wish to win next and makes our rewards have a real value to the team. But I also use the paid options when I want to do something for my clients, and I can customize and looks more professional for the external public.
PROSYou can use the free version with the same quality, or you can pay and have your survey customized. The paid version is very affordable.
CONSI don't see any negative side of this product.
Jessica
Hospital & Health Care, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Survey Monkey Employee Features
We have been very pleased with the overall functions and ease of SurveyMonkey Enterprise. Set up and operations are clear and easy to use.
PROSThis is a great way to engage with our employees efficiently and our team loves how easy it is to navigate and use. On the operations side we like the options to customize or use templates depending on the project we working on.
CONSWe really don't have any complaints at this time.
Surbh
Information Technology and Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Survey Monkey - is it worth to pay for Surveys?
Its pretty good
PROSEverything is good, specially it makes life easy to create complex surveys with extra branching/ calculations
CONSWas good, only concern is if you need to create complex surveys then you can pay and use it for simple surveys the free service of Google docs, MS docs is better.
Reason for choosing SurveyMonkey Enterprise
to create extra complex surveys
Reasons for switching to SurveyMonkey Enterprise
it was not able to create complex surveys
Félix
Computer Software, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
An efficient way to collect and analyse data
SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists. It’s analysis also makes it easy to distinguish trends within the data without too much rigorous self-analysis.
CONSDespite its large amount of features. Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up. This is a disadvantage compared to alternatives such as Google or MS forms.
Cristine
Education Management, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Survey Monkey Enterprise, Be Secured and Be in Control
SurveyMonkey Enterprise has help us come up with practical solutions towards the learning needs of students. Through survey monkey links we distribute to students through the university website, and we right away get the feedback we need to help the university plan an academic year the is suited to cater for the requirements of the students.
PROSWhat I like most about SurveyMonkey Enterprise is that it let's us secure our data and be in control of it. It has a centralized administration feature that let's us distribute our gathered and pre-existing data to those who are meant to have them and secure it from any other party that aren't supposed to get a grasp of our data. This means, besides privacy and security, it enables us to share only the right data for the right user and that is very important when handling collected data, making SurveyMonkey Enterprise, truly helpful!
CONSWe do not only keep safe gathered data and make use of it and utilize it to it's full potential, we can also integrate data that we have prior, through SurveyMonkey Enterprise. I like everything about it to be honest and it's been a big help to us in the office.
Monika
Hospitality, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Best product I've used so far
Excellent option for customizable templates.
CONSSimilar software are more affordable than Survey Monkey.
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
SurveyMonkey Review
SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.
PROSSurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!
CONSIt would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.
Sabrina
Consumer Goods, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Easy to learn survey structure
Surveymonkey's customer service is responsive and the tool is overall great for internal and external surveys.
PROSSurveymonkey is very user friendly and is easy to learn. Novice survey creators can build a survey in minutes without trouble.
CONSAlthough surveymonkey has many necessary survey features, exporting data is troublesome. The format of a basic excel export does not make the data easy to work with.
Nicole
Primary/Secondary Education, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Tool for Educators and Students
SurveyMonkey has been such a great tool to use within the school to collect data to be used to improve our environment and the way we work. I have also used it as a graduate student and it was a great tool for me to use during my studies because it gave me so many great ways to analyze my data.
PROSSurveyMonkey surveys are so great because they are easy to use and you can analyze the data from the surveys in so many different ways. It is easy to create the surveys, to collect responses, and to view the results.
CONSThere are limited customization options with only about 12 design themes to choose from, so it may be difficult to perfectly integrate the theme into what you need for your use.
Beverly
Government Administration, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Survey Monkey Review
Overall, it is a great tool for setting up and getting responses to a survey.
PROSIt is easy to login into a survey and input responses. I like that you can set it up to get updated results fairly quickly and easily.
CONSI have no issues with this software. It is a good tool to use to send out survey as well as compile results.
Alexander
Hospital & Health Care, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2021
Great for research in the context of business
Integrating with other software systems can be tricky.
PROSI like the clean, ready to use interface sad the multiple options you have for obtaining responses. We use it to collect data on our products to inform improved processes and quality improvement research. The dynamic dashboards for results are great too keep internal stakeholders informed.
CONSIntegrating with other software systems and platforms can be tricky depending on the desired use.
Courtney
Real Estate, 51-200 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Your Survey Made Easy
I overall enjoyed using Survey Monkey with my friends and colleagues.
PROSI love Survey Monkey for the ease with which it allows anyone to create and follow up with surveys done personal, scholastic, and professional purposes.
CONSI wish more people knew about Survey Monkey and that there were a premium version to take advantage of.
Anonymous
1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2021
Easy to Use, Fast Results
SurveyMonkey keeps the process within our organization (school) moving forward. It helps us keep hold of our greatest commodity - time.
PROSThis is one of the easiest ways to get input from others within an organization without calling a meeting or polling individually. Results come as quickly as users submit answers and are updated in real time.
CONSIt's very bland to look at, but I suppose that is not relevant.
Amanda
Hospital & Health Care, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Easy to create surveys for any purpose
Survey Monkey is very user friendly for anyone looking to send out a survey
CONScan be difficult to navigate when trying to make complex answer options
Ian
Verified reviewer
Computer Software, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
Feedback Collection Frameworks for Startups
Overall, SurveyMonkey served our needs quite fully for getting data in a simplified, straight-forward manner, with no data privacy concerns ever being raised by our customers and respondents.
PROSWhat I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
CONSWhat I liked least about using SurveyMonkey was how the best pf their features, like the tracking and the best of their analytics; were all locked behind their paywall. This wasn't so good because for some of these features; we'd have been more confident to pay for them had we used them, even if it was a trial version.
Hollie
Verified reviewer
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Gotta love the money!
Great just a greasy product to help us build
PROSI like how easy it is to use and set up. You understand what to do immediately and it’s self explanatory
CONSNothing at all I find it easy and manageable to use