All 11Sight Reviews
1-25 of 82 Reviews
Sort by
Barry
Marketing and Advertising, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed May 2023
Awesome product: A great way to add an extra layer to your customer support
Margo Morgan Hobbs
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Bye Bye Zoom
I use this product every day - with my assistants and clients - Quick Story ...I was on my way out of town for the weekend I had a meeting and the young lady could not get her google meet to work. I told her to check her message and click on the link, she did a full 45 minutes video presentation while I was in the car. My favorite LTD..
PROShigh-quality video calls and recordings - intuitive platform - super buttons for websites - iOS & Android apps
CONSI love ElevenSight to date I have not had a problem. The best 20$ bucks I ever spent thank you, [SENSITIVE CONTENT]
Reasons for switching to 11Sight
I tested it out and I loved it.....
Brooks
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
11sight.com is an easy way for browser based web conferencing
great experience with web audio/video calls with clients and co-workers
PROSshort url to share and start a web call/conference
CONScall recording is all or nothing - currently can't start and stop recording within a call
Reasons for switching to 11Sight
Much easier using a short url for web calls/conferences
Thomas
Accounting, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2022
Ok product
It's been hit or miss for me. Sometimes it's worked, sometimes it doesn't.
PROSI like the fact that it is a tool that allows me to quickly set up meeting rooms for virtual calls. Not having to download software is also a bonus.
CONSIt didn't always work. There were instances when I had to give up on 11Sight and move on to Google Meet. I reached out to their customer service team, and nobody got back to me.
Evelyn
Verified reviewer
Management Consulting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
We use 11Sight every day
When we first tried out 11Sight, we did so slowly. We started with a VERY basic plan. We had several of our clients and team members join our conference calls and after a couple times of flawless execution, we upgraded to a larger plan as well as bought 10 hours of recording for our sessions.
CONSThere were some bugs early on BUT support worked with us to find the issue and fixed it.
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
A great alternative to Zoom!
I was paying high yearly fees for other video conference tools – 11sight has matched their capability as a much cheaper (yet still maintaining high quality video) option. I can still share videos directly easily, send one click links and have the interaction and reponse tools similar to zoom. The iOS app also makes it easy to schedule and join meetings on the go!
PROSOne click link option eLine link to your email so that people can reach you directly from their email client
CONSLimited options to brand and customise to match you own branding – but stability and ease of use is my main priority so I can live with the 11sight branding. Recording is pay per recording
Paul G
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Using 11Sight for communication with our investor network
The most useful feature for Danube Angels is, that a lead clicks a link, and either available consultant immediately talks to them, no matter from where, and in the language required.
PROS11Sight is easy to implement and very useful in communication with our members and interested persons to join.
CONSno cons from our side, we are happy with the solution.
David
Verified reviewer
Internet, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A Lightweight Solutions For Live Video Website Chat
My overall experience is great. I have had the pleasure of speaking with one of the developers and another team member and the future road map looks great.
PROSMy favorite feature is that the video conservation can be started just with the click of a link. This gives you the power to add that link to a button on your website, to a signature line in your emails, to a social media post, and probably hundreds of other use cases I haven't even considered yet.
CONSThat you can't brand it. I have clients I want to set this up for but unless I can use their branding and colors this option won't work for them. Support has informed me this feature is becoming available August 2021.
Isaac S
Verified reviewer
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Greet application for online meetings and recordings
This allows me to easily and conveniently schedule interviews to record for different projects.
PROSIt's super easy to use. It's actually a pretty novel concept. The only thing you need to do is share a link, and then you can connect with clients, customers, etc. No need to go through any extra steps.
CONSNo cons to note. There's nothing that I'd change necessarily. Functionality is great. Ease of use and UI is nice.
Reason for choosing 11Sight
Ease of use
Mithat
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Sales Accelerator
You can quickly start a video call from a web page by simply clicking the video call button.
PROSEasy to deploy and suitable for all browser or application based business scenarios.
CONSThere is no salesforce or ms dynamics integration.
Reasons for switching to 11Sight
Revenue focus.
Matthieu
Verified reviewer
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great communication app ! A must-have !
It's so simple now to reach my customers : I share a link, and they'll be able to connect with me with just one click !
PROSSo many great things in this app! Virtual Office, Conference Rooms, Meeting History... Many customizations. A must-have for company. It's so simple now to reach my customers : I share a link, and they'll be able to connect with me with just one click !
CONS11Sight is so powerful and customisable that the User Interface (UI) and User Experience (UX) are hard to understand. So I work hard on that, and now I can use 11Sight at 100%. I know the new UI/UX will be rolled out in February 2022 so great because this app is continuously improving.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Execution for Instant Customer Video engagement and Video chats inside the Enterprise
Easy integration with HubSpotRobust, secure solution, does not crash or fail, 100% secure (does not go through a big FAANG server)Switchboard functionality (call hold, call merge, private video chat during a larger video meeting, et.al. that Zoom, Google Meet et.al. do not have)
CONSStrong potential in the large market of real estate case used (leasing and sales), however the industry's established "phone call/appointment" sales processes are outdated. Graphic user interface/button design could be customized to client organization needs.
Garth
E-Learning, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Great Zoom alternative
Let's face it Zoom has set the bart for videoconferencing to the point that people expect the same experience with alternatives. So far 11Sight has matched Zoom closely enough that my clients can use it pretty easuly.
CONSI wish I could figure out how to turn OFF the "knocking" when a client arrives. I just wan them to the room without me having to let them in. That should default to being OFF.
Vendor Response
Hello Garth, Thank you for using 11Sight and leaving your honest review. We have the lobby feature enabled by default, because it is a security measure that many of our users find useful. You can turn this feature off by going to your e-room and clicking on Security options. For a visual guide please see this short video https://youtu.be/U1m1v0dExLI
Replied September 2022
Vic
Apparel & Fashion, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great way to give customers personalized service
We see that most customers are shy at first to video but since our business is visually designing fabric it helps to see and show customers what’s going on
PROSSince customers can just type a link and start chatting or video it’s a huge boost to clearing up problems before and during orders
CONSIt was easy to setup, I can’t say there’s any negatives, I see people complaining Bout static sites for meeting rooms but it’s never impacted us
Reasons for switching to 11Sight
Skype was great but many did not install or want to signup
Barry
Marketing and Advertising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Awesome product: A great way to add an extra layer to your customer support
Overall, ElevenSight adds an additional layer of interactivity to your inbound and outbound communications. It integrates well with most websites (so far, I've tried it only on a few test Wordpress site). I like the ability to add the eLine link to your email so that people can reach you directly from their email client. The experience works great for both desktop and mobile so that's a great bonus! One thing that would be a great addition would be a native meeting scheduling function where a user could schedule a meeting from within the chat window/super button.
PROSElevenSight is relatively easy to set up and easy to use. The dashboard is uncrowded. The fact that users do not have to download any app to use it is great. It is a cool way to retain the interest of a website prospect in comparison to chat, which a lot of people don't like because in most cases, you have to wait quite a bit for a response.
CONSThe dashboard although not crowded foes take a while to get used to. Also, some missed calls (made during non-working hours) show up as anonymous so I am not sure if that has something to do with my setup or if the calls can't be traced. It would be nice to reply to those missed calls.
Reason for choosing 11Sight
It is a great alternative to chat and gives you an extra chance to convert customers or at least retain their interest for longer.
Teslim
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
An awesome tool to instantly connect with prospects
Elevensight makes it a breeze to connect and communicate with prospects and team members from any browser, without having to install or login to any app.
CONSThe UI needs some improvements. It can be better
Jimmy
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Jimmy Jhao
It is very suitable for customer service. In addition to using functions, it can also be carried out through text services, allowing customer service to solve comparison problems through voice
CONSIn the past, the video recording function of the online conference service was not very stable, and sometimes there were problems when sharing the screen and then video recording. However, I have to upgrade to use this feature. I have not used it for a long time. Maybe there has been improvement.
Atis
Information Technology and Services, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Simple tool for video calls
It is clean, simple and easy to use tool for video calls. Love that everyone can call you just by clicking a link - nothing to install. And I can receive calls on all my devices - phone or laptop - whatever I use at the moment.
PROSEveryone can call you just by clicking on a link - nothing to install, no need to create an account. Call link remains the same (though this can also be cons - depends).
CONSYou can't swith on/off call recording during the call - it is a checkbox down in settings, so you either record everything or nothing. As recording time is limited that can be problem for some. As you have a same link for call room security might be an issue. You have an organisation's name in link and you can't change it later. As I am solo, not a company, it is anoying for me.
Reason for choosing 11Sight
It was something I was looking for - simple video tool everyone can use to call in an easy way, withouth installing anything (as in case of Zoom) or creating accounts (case of Google Meet).
Sam
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
11Sight Best buy
My office staff and our web visitors have the chance to interact with us before the initial meeting
PROSThee ability to create that face to face phone chat directly from our website
CONSWe have not encountered any cons so far
Alex
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Video chat with your customers the easy way
11Sight enables your customers to click on a widget within your website and instantly initiate a video call with you. They can do so without downloading any software or creating some kind of account. This helps remove the friction for them to contact you. Video calls can be a great way to generate more leads and close sales.
CONSThere is some functionality in the web app that doesn't seem to work in my Google Chrome. I tried the Brave browser and everything works spectacularly.
Hoang
Verified reviewer
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Video conference and Virtual Meeting work well - with 11Sight!
11Sight is simple to use, and effective in how it works. Just a few clicks, and I can set up a video conference or virtual meeting very easily. The quality of the meeting is quite good, smooth and no lagging - a big plus. Recording of the meeting works well! The workflow is convenient and simple.
CONSI expect that there will be more features added for the meetings. For example, virtual background, or transcription of the meeting would be great additions.
Samy-Félix
Verified reviewer
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
So good for a little price!!!
My customers can now video call me by a simple click!!
PROSI was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage. It’s really easy to put on website and working very good. Already made friends of mine taking it too ;)
CONSVery easy to use, very easy to make a call, working from every phone or comp. so good!!
Reason for choosing 11Sight
Not expensive at all and so good to use!!
Sasha-Shae
Verified reviewer
Design, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2021
Robust and Powerful Calling app
Overall, it is a good alternative to the well known chat and call apps, it's robust and it is easy to place on your site
PROSIt's feature rich and provides a great way to make video and audio calls, great for starting the sales cycle and process
CONSAt first it was a little confusing to get setup, however, ElevenSight does have a good amount of tutorials and guides to help clear things up.
Chad
Professional Training & Coaching, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2022
Efficient and visually impressive
Staying in touch with clients regarding ongoing projects; conducting team meetings (planned and informal) to keep projects on track
PROSEase of use, option for company branding (logo etc)
CONSI've had occasions where the mobile app seemed laggy, but those instances have decreased--may have been an early bug that has been since addressed.
Anand
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Best Communication Tool
It make my communication with my students easy and quick.
PROSI like the way easy to create custom chat schedule with different type of communication text, call and video. Easy to embed in our site. Good for short team meetings.
CONSNone. If have some video tutorials on software it will be more help.