The ability to customize messages to what when where and how they are sent/received is absolutely amazing. Anytime you have an issue or question about anything the customer support team is active and always ready to answer questions about anything! they will even make videos to help you through any issue.

The only thing i wish this platform had is the ability to integrate multiple email accounts. As an example, i'm contracted with two companies and have different emails for each. Because of this, i run different types of campaigns that would allow me to organize where my leads and responses are coming from easier. Regardless this is a very small issue.

We have been using Bonzo for about 2 years now and while it was a little slow to roll out with our team at first, we have adapted pretty well to it. As I mentioned earlier, they provide great support resources which makes training easy for new hires who are learning to use the system.

Bonzo allows integration with Zapier and we have successfully connected two to three other systems with Bonzo that has collectively made up our smooth flow of automation. It has been a great tool for our agents to use to keep up with leads where they can create specific campaigns to filter leads.Our older agents who are less tech savvy can find tons of great support resources in Bonzo's help section.

There can occasionally be some hiccups/disconnects between Bonzo and some of our other systems that we do not get notified of. For the most part, their support team is pretty quick to get back to us and has shown a great deal of patience and effort when working to resolve these issues, but it would be nice for us to get notified of disconnects immediately.

I loved the ease of use, but still waste alot to learn to be able to get started.

I didn't enjoy the setup time for my team.

Terrible- tried cancelling for several months and get passed from person to person with no results. You have to literally dispute charges with your bank, they will never cancel or refund for their mistakes.

The Demo- after that it was a disaster trying to sign up with a link that didn't work. Then the onboarding and training was a group webinar or pay an extra $450 to get any personal attention.

Training is a joke. Customer support is like the DMV-don't even have a phone line to call, everything is a Chat Bot and they have billing issues that will never get resolved.

I wouldn't recommend it quite yet. They're still too early.

The automation and simplified use. Great at following up and not like other crm's like SF or Jungo where you have to become a coder.

It's not quite ready yet in my opinion if you are a loan officer who produces at a high level. There are kinks they still need to figure out and I'm sure over time they will fix like having buyer/listing agents attached the borrower during the pipeline stages. Co-borrower when transferred over like if there are two borrowers, you can only send an e-mail to one borrower. Integration is subpar and the phone system is not like Ring Central where you can have a centralized phone number for all parties to text and call . Also, I have an assistant that handles everything for me, she cannot have the same functions as me without upgrading to pretty much the same price as a full. So she cannot move/merge leads for example and only limited to view leads .

Poor customer service can’t waste time watching YouTube videos

Could be awesome if setup properly but it’s not help is not there

A bear to setup and the support changes every week

ONBOARDING WAS PAINFUL AND HAS TAKEN WAY TO LONG

NOT REALLY SURE I CAN SAY I LIKE ANYTHING ~ I AM ADAPTING TO IT

GETTING AHOLD OF SOMEONE TO ANSWER QUESTIONS

Still not able to configure the system, sent a few emails and not reply yet.

Possibility to use one system to send email, txt, voicemail

Very concern regarding the difficulty I have been experiencing in reaching the customer service department. Unfortunately, despite my attempts to seek assistance through email, I have not received a response thus far.

This has been a great way to get in touch with clients while on the go. Auto features makes reaching out to prospects more reliable.

Web based, auto text, user friendly and excellent customer support. [SENSITIVE CONTENT] has been absolutely amazing!

Getting started, lots of great features and can take some time getting set up. I wouldn't say this is what I like least since all new programs take time to fully understand.