All Celebros Reviews
1-23 of 23 Reviews
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Amit
Verified reviewer
Retail, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent tool for onsite merchandising and search
Much needed tool for any ECommerce business, well priced and overall great support.
PROSComprehensive solution for onsite merchandising driven by AI and ML with very user friendly search tool
CONSNeeds work to define final outcome so teams need to spend time testing and tweaking to get optimal results
Erica
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Find the Right Product
- Creating a perfect search environment for our customers. If they want to call a fork a dinglehopper, we're able to have their profile be able to pull up forks with no issues. Unfortunately, we do not have any that want to, but we do have some interesting terms for utensils, equipment, dinnerware, cups and more.
PROS- Easy to create tailored searches for niche words. In the restaurant business certain types of kitchens will have their own words for a type of utensil or equipment and they just want to use that word to search for a replacement on our website. - Create promotion campaigns for a brand. Sometimes have a running promotion with a brand and they want a certain keyword search to land on their brand's products. Easy to set up the url to land and have custom dates. - Organizing promoted products to the top of the search. Like the promo for brands, I'm able to bring up the products that I wanted promoted. We have several items with collaborated with brands that we've put our brand on and would like to offer to our customers as the first choice of ordering. - Customer service is amazing. I got dumped with handling the search on the website and knew nothing. With the help of the team at Celebros, I've become very confident in my work.
CONS- My biggest pet peeve will be when a name of a category is changed within Magento, then I have to remap everything. We had a intern go through our entire website and altered the category names and I had a lot of remapping work to complete. - Too many attributes/categories can lead to a weird search. Say I create an attribute for color and a category for a brand named blue, it will have strange result. It is easy to fix, but I still feel it should be able to pull both without having to make changes within Celebros.
Gillian
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Celebros
Customer service very satisfactory so far.
PROSImplemented this to make it easier for our customers to find what they are looking for on our website.
CONSNot sure yet haven't had it long enough to comment
Thomas
Sporting Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Excellent Search Engine
The search engine is very well developed and the team behind is very professional, overall a very good solution
PROSYou getting the best results also on not very accurate spelling
CONSEasy customization of widgets would be nice
Reasons for switching to Celebros
no good search result by Inaccurate spelling
Martin
Printing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Super fast natural language search
We were using a Magento plugin to search directly on the database, which already had quite good results for the queries, but was very slow. Now, with Celebros, the search is mega fast and also the results are even better and the search is learning from the users, interacting with it.
PROSSpeed of the search. Good interpretation of natural language search queries.
CONSTo customize the look & feel to our needs, was a bit time consuming.
Paul
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Drive Internal Site Search Online Sales
I have found the support team to be very responsive and they resolve issues quickly
PROSEasy to see which products have highest conversions Easy to spot opportunities to improve the search result experience Instant results means the shopper gets immediate feedback both visual and product title
CONSOverall we have been very happy with selecting Celebros over multiple projects.
Reason for choosing Celebros
Proven track record across many retail verticals.
Dean
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great Solution for search
They are excellent to deal with.
PROSIt had all the features we needed and compared to others with similar features was relatively inexpensive.
CONSIt has a process that runs separately to update and we dont execute that real time so changes can take time to go live unless we manually update. All solutions has some kind of issue like this that we found.
Reason for choosing Celebros
Cheaper and better in some areas.
Simone
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
increase for online sales
We have implemented Celebros over the past years into our multi-language sites (English, German and French) and both, to our B2C and B2B sites. Celebros has powered our shop’s On-Site Search, AutoComplete, Shop-Navigation, Filter and Product Recommendations and has helped us increase online sales immensely.
CONSHandling is sometimes a bit challenging, but you get used to it.
Paul
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The Results Speak for Themselves
As heavins.ie has such a vast range of products and the customers call the same products different name, Celebros Search shows us this and we can monitor and adjust our wording as needed. This means every search returns more relevant results and hence more conversions.
PROSWe use Celebros Search on Heavins.ie from the start and we find it fantastic, you can see the benefits in you Google Analytics. The integration was simple as my Ecommerce provider was already using Celebros for other websites.
CONSI haven't found any downsides, so there is nothing I dislike.
Vlaerie
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great Search Solution
It has been a crucial tool for our website sucess, easy to use for an administrator and complete for a client browsing the website
PROSVirtual Categories, Category Filters, Autocomplete, Product sorting within search results page
CONSAnalytics are not as descriptive as they shuld be
Ryan
Textiles, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Double implementation
Would recommend this business - very good service and product.
PROSImplemented this software years ago and now doing this all over again on some new sites. Very powerful system where we have used a fair few of the features. This time we are going to use a few new ones to enhance the new sites. Overall I would highly recommend. The support we have had over the years is better than most within the IT industry!
CONSThe merchandising process is the worst part for us. We have 18000 skus and not too easy to merch these quickly. But the new implementation we are going to implement a new category so we can make this easier.
Nathalie
Textiles, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Very great system
the system is easy to use and integration is quick. The support is great
CONSIt was all good. The employees have always been very helpful with problems
Jaroslav
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Fast and easy API-integration
- fast API-response time - great search-results - customer near development - friendly customer service
CONSNothing to complain about. The software is designed for what matters.
Ralf
Textiles, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
I like the Tool
The Support and the Backend - easy to use
CONSSometimes the waiting period for the publication is to long
Cian
Retail, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Effective search with great results
Increase site search conversion rate & customers have openly noticed how much the site has improved.
PROSPowerful semantic algorithm that takes the pain pointsout of searching for customers.
CONSI would not see any negative in using this software. Top marks.
Simon
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Superb search quality
We are very happy with the value we get out of this solution. In the past we had several issues regarding our webshop search and are happy that these times are over now. Our customers like the look and feel and we see good KPIs.
PROS+ Ease of use + Excellent search quality + Customer Service + Campaign management
CONS- Pricing. It is more expensive then other search solutions but you get what you pay for.
Theresa
Apparel & Fashion, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great search solution
Very good support, user-friendly backend
CONSWe have no real problems with celebros at the moment.
Alan
Business Supplies and Equipment, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Excellent Site Search option to have on your Website
With an extensive range of products on our site it brings customers directly to where they want to go and if it doesn't it can highlight to us where we need to update Search Terms very easily.
PROSExcellent system that is easy to operate along with minimum maintenance required once it has been set up.
CONSNone, it is doing what we expected and wanted.
Paul
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Very positive experience, the team were extremely helpful & we were delighted with the results!
It was very easy to integrate with our website and requires little or no maintenance. The interface is easy to use and it was very good value compared to other competitors. I would highly recommend Celebros.
CONSNone, it is performing as we had hoped.
Rob
Retail, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent service
Ability to view stats on most popular search terms and terms that are partial matches.
CONSSome products will not appear in search and need to be manually linked to.
Tracey
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
ease of use
site search conversions are up
PROSvery easy to use - merchandising element is great
CONSno.
Karsten
Retail, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Wonderful search solution
The creation of virtual categories and the simple search concept.
CONSAt the moment, we are very happy with Celebros.
david
Retail, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Product Promotion tool
Very accommodating and helpful
PROSEasy to use Provided training and support at the set-up stage Follow-up support provided Can be integrated with your website
CONSThe integration requires your external website provider's input