Chatchamp

RATING:

5.0

(1)
Overview

About Chatchamp

Chatchamp is installed on-site within 5 minutes. From kick-off to launch it takes less than 2 weeks. Together with our team, you can easily implement your products - no further IT support is needed. After every session, you can collect feedback on the product advisors themselves and thereby get valuable customer insights useful for optimizing your products and services. Chatchamp uses your product feed to automatically keep the recommendation engine up-to-date. Also, by using our native integrations with Salesforce, Adobe & Emarsys, you can easily sync user profiles in your CRM system. Connecting to Google Analytics, always stay 100% up-to-date as to your most important e-commerce metrics like conversion rates, revenue, number of transactions, etc. Other features i...

Chatchamp Pricing

Free trial: 

Not Available

Free version: 

Not Available

The Chatbot: Recommend the perfect product to increase customer satisfaction with our Chatbots.
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Chatchamp Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Chatchamp

1 Review

User Profile

Natalia

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Powerful tool with easy implementation of on-site retargeting and messenger ad campaigns.

As the Growth Manager at Your Superfoods I was delighted to see that for on-site retargeting we could catch and convert over 20% more Abandoned Carts than we could with emails. For the ad campaigns on Facebook we have built an interactive quiz that has brought in ROI results over 300% and more, in both our German and US markets.

PROS

Customer service is amazing, got a broad onboarding of features and ongoing help with any question. Set-up is very user friendly, you are able to create unique ad campaigns in a matter of minutes and see results of on-site retargeting immediately. New features are implemented almost every week so your experience is getting enhanced on an ongoing basis and the team is very open for suggestions of improvals that are valuable for your business.

CONS

Chatchamp does not have an open API yet, which makes data extraction a bit more time consuming. I know however that the team is working on providing this in the upcoming weeks, so this is only a temporary flaw.