iContact Software


 

iContact is a Web-based email marketing tool designed for businesses of all sizes. This solution offers email design, list management, campaign management and social media publishing within a single solution.

iContact features multiple customizable email templates that help users design content for their email campaigns. Users can also schedule message delivery by picking the right tags from their email lists.

A key feature of this solution is SpamCheck, which reduces the chances of emails being labeled spam by checking the email subject, HTML email and text email against a set of rules thereby improving the email deliverability.

In addition to its email marketing capabilities, iContact also offers social media integration with Facebook, Twitter and LinkedIn, allowing users to publish content on these websites from within the solution itself.

With the help of customized reports and dashboards to monitor campaign performance, users can gain a complete view of all their email campaigns.

 

iContact - User settings
 
  • iContact - User settings
    User settings
  • iContact - Reports
    Reports
  • iContact - Social media integration
    Social media integration
  • iContact - Social media posting
    Social media posting
  • iContact - List settings
    List settings
  • iContact - Login page
    Login page
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

464 Reviews of iContact

 

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Software Advice Reviews (4)
More Reviews (460)

Showing 1-4 of 4

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Your Email Marketing Partner with easy to use tools

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

An ideal email marketing software that lets you create newsletters easily with its easy to use application. Manage your contacts by creating lists with contacts that match your campaign. What i like about icontact is that aside from uploading or grag and drop option for adding contacts is that it has a sign up form feature thatyou can embed in your website. When a customer signs up the information goes straight to your contact list. Create your email content easily with its content creator tool with thousands of themes or designs to choose from. Add links, images and texts to the content with its drag and drop tool feature and create designs that match your campaign perfectly.

Cons

The csv file should be compatible to add contacts. It is easier to add one by one or download their file and add your contacts for an easier upload. If you have existing excel files with thousands of contacts, it may not work. Fixing your contacts file might take longer especially if you have thousands of subscribers.

Review Source
 
 

jasdeep from riseworth
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customization and Easiness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

love the fact that you can nearly customize every template they offer, to your preferences. makes it easy to make messaging that isn't the same as everything else.

Cons

would be nice to be able to make your own template completely. while the customization is there, the next level would be making your own complete template.

Review Source
 
 

Angela from Lunar Strategies
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent, full-featured delivery system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We much prefer iContact over Constant Contact

Pros

Manage email lists for multiple clients without confusion
Can develop custom html and load it without issue
Scheduled delivery
Easy to test

Review Source
 
 

Claudia from Regional Employee Benefits Council dba Charter Benefits
Specialty: Insurance

May 2016

May 2016

Sending out email blasts has never been so easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to use and many templates to choose from. I also like that iContact interfaces with Salesforce which we are in the process of possibly implementing for our sales team.

Likes Least

I don't like that I'm not able to send attachments. I also don't like that I can't make the templates wider if I need to.

Recommendations

Determine how much this will fit into your marketing plan. There is a limit on how many emails you can send, how many contacts you can have saved and images. Also, determine if you will be using other software for marketing or sales functions if they will interface with iContact.

 
 
 
Showing 1-20 of 460

Barbara from Angel Cross Design Co
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

It's not bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great functionality and ease of use, but customer service needs work.

Cons

Customer service is slow to respond and not helpful

Review Source: Capterra
 

Margaret from Pmh
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I contact email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really easy and nice program. It good to do emails .

Cons

I do not like the fact it is really known by a lot of people

Review Source: Capterra
 

Heather from ZVHC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Email Your Clients

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is a great resource for mass emailing and for reminder emails for your clients.

Cons

It wasn't as automatic as I would have liked for continuous emails to be sent out.

Review Source: Capterra
 

Caleb from ThriveWell NG
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

iContact Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been able to scale up my email marketing profits since I started using iContact. The platform is very intuitive, which makes it easy for all level of users to create quality email marketing contents.

Pros

iContact is simply the best email marketing software I've ever used. It comes with comprehensive functionalities that allow you to create unique and profitable email marketing campaigns. What I love most is the exceptional customer care service.

Cons

In all sincerity, I don't have any dislike for the software. I only hope they improve in their excellent service.

Review Source: Capterra
 

Peter from GoldCare
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Email and Marketing Campaings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Icontact provided us with sufficient training and information when deciding on email/marketing campaign software to integrate with Salesforce

Cons

As of this moment there is nothing negative that we have found.

Review Source: Capterra
 

P R from Coastal Promotions Inc
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Works great for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It gets my message out and a seeming unlimited library. After the very short learning curve it's very easy navigation.

Cons

not much, as I said, there was a learning curve for this un-tech savy older man

Review Source: Capterra
 

Stephanie from Today's Homeowner Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

iContact works for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

iContact helps me reach the audience I need and create and grow awareness of my brand.

Pros

iContact has very user-friendly editing features. It's simple to put together a marketing email that looks great, and gets results. The reporting features and custom export fields are great to help me track the information I need most.

Cons

I find the automations integration difficult to follow.

Review Source: Capterra
 


September 2018

September 2018

Great email marketing solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a robust solution for our email marketing needs. This offered us great options for features.

Pros

We like being able to use workflows to create automated emails.

Cons

We wish it were easier to create segments from lists.

Review Source: Capterra
 

Ina from InaNet LLC
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Long time client with some comments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I send out job listings to my subscribers, charging a small fee.

Pros

It works well in terms of speed and searchability of the database.

Cons

I am unable to post from a mobile device

Review Source: Capterra
 

Dan from Oil Region Library Association
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

iContact 2018 Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Multi-level stat tracking is very robust

Cons

Lack of layout/theme options and manipulation ability

Review Source: Capterra
 

Adrian from Globalrose
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

iContact review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

iContact has a very good drag and drop editor. Our assigned Strategic Advisor is very hands on, she always has suggestions and has boosted our open rate percentages.

Cons

It is more pricey than some of the alternatives, but you're getting what you pay for with iContact.

Review Source: Capterra
 

Brenda from SAFM
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

IContact Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall the site was user-friendly! Great way to meet our needs for reaching out email market!

Pros

Customer Service is awesome, It was a great way to reach our email market!

Cons

The site is clunky and cumbersome! It would occasionally freeze and then when refreshed it would lose all current work!

Review Source: Capterra
 

Sherrie from York County Natural Gas Authority
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Happy with iContact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've done quite well with iContact and have been very satisfied. It's easy to create emails. They give us everything we need without having to write code. Love it.

Pros

User friendly... it's easy to maneuver. You can easily create a great look without a lot of time.

Cons

Sometimes it's quirky and you have to figure out a plan B to get what you want.

Review Source: Capterra
 

Tom from 101Bio
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Hard to upload email contacts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not easy to use

Pros

Customer support is good. When you call there is someone.

Cons

Hard to upload contacts. When I upload 3 more contacts, it does let go.

Review Source: Capterra
 

Lorin from Aggressive Credit Repair, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I do like this company. I've had NO bad experiences with them. I also use Constant Contact with my other company. Though they have a better user interface I think IContact has a more personalized experience.

Pros

It's fairly easy to use and works great.

Cons

With respect to the type of visual emails I can send, I feel the possibilities are limited.

Review Source: Capterra
 

Paul from MUM.edu
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Good stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's probably the best.

Mailchimp is just not as intuitive, and the help system there is skimpy

Pros

This product is designed for people that like to do it themselves, but want help when they get stuck

Cons

I wish there was a better way to insert images into a paragraph as a left or right justified image

Review Source: Capterra
 

Wendy from AHMI
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great tool for reaching the masses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to add lists and to have segments within the lists

Cons

The email formats are not the easiest to add photos, etc.

Review Source: Capterra
 

Brad from Ravix Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Surprisingly Powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While not as intuitive as I might have hoped (and this could just be my way of thinking) I am continually impressed by the depth of the system. There is nothing that I have needed to do that the program doesn't do, and do well. It just may take me a little bit of time (not a long time) to figure out how to do it. 9/10

Cons

Things are never where I expect them to be.

Review Source: Capterra
 

TL from Capuchin Communications
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

iContact

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Our employees appreciate communications via iContact.

Pros

Ease of use, and excellent support staff.

Cons

There is nothing that I would cite as disappointing about this software.

Review Source: Capterra
 

Ellen Chisdes from Gallerie Chiz
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Review of iContact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of setting up the email layouts. Adding new contacts is very easy also

Cons

I never seem to be able to find my last email to use as a template. The way text sometimes moves around in text fields is very annoying. Half of my time is trying to fix floating text.

Review Source: Capterra