[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time.

1. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics

1. Limited options for selecting marketing channels in form flow

Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide. However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours It makes me realize how much money we were probably leaving on the table all those years of not following up!

We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly.

Not really! It seems that Liine is always making improvements.

What I like most about this software is that it incorporates color and is very user friendly.

Not always accurate in category of bookings.

I'll speak through the lens of a marketer. Though the software provides extremely beneficial operational opportunities (such as lead conversion guidance and training) I think I can bring a unique perspective from the marketing side. Liine has been essential to tracking marketing efforts from the deployment of ads through to the booked appointments. Liine helped fill in gaps where we were losing track of potential leads . This has allowed us more accurate attribution and a clearer picture of what ad types, procedures, and mediums are best resonating with the audience. The software has also allowed us to make the correlation between ad performance and how it affects the practice operationally. We've discovered through the software that some ads have lower conversion rates than others. So now we can see beyond the click, view, or filled out form and track an individual lead through to the appointment.

Though petty I get lost in some of the integration. Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters. Many of my cons have been corrected over the last 2 years so please keep adding to the software...

I am one of the primary users of Liine at the company I work for, and since we implemented this software last summer, I have seen a huge growth in our lead conversion. It also helps with tracking our new leads and maintaining follow-up with them!

It's nice to see all new leads that need to be called on my dashboard when I come in each morning, and leads that need to be followed-up with since the first outbound call. Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out! I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis). Being able to use both systems at the same time drastically increases my productivity and makes it seamless to keep track of my leads.

I was hesitant when we first brought on this software because I have a very structured day. I thought this would interrupt my day-to-day tasks, but it has only improved them. I have zero complaints when it comes to Liine!

We are solving our contact time with new leads through Liine. Liine also provides me with the phone training tools I need, which allows me to focus on other key pieces in our business.

We have been with Liine for several years and love that we are given weekly updates on the data. I love that we can use the recordings to train and improve on patient experience. I love that we can contact patients immediately once they submit their online forms.

The data is great, but there is so much and so many different ways to view it, both a pro and a con because you have to know HOW to view it. Working with the LIINE team helps with this.

My overall experience with Liine has been exceptional. From Day One, the customer service has been amazing and it's exciting to see the company continue to advance their technology/software, always keeping in mind the needs of their business partners.

I have used Liine for a long time, so initially my favorite thing about the software was the phone tree, ability to direct new patient calls to an appropriate person, and of course the data! The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed. It's a very useful tool for training and coaching.

Some of the more recent advancements are good, but not quite there. For example, if our PCC emails a patient back instead of calling them, they have to manually enter this in the interaction log. I would also love to see this software integrate with our EMR. I think that's a critical next step...

FUN, easy and supportive way to develop staff while tracking business results.

The features were very useful and intuitive. You are able to look up individual staff member performance and progress as well as team productivity. ADDITIONALLY, I love the personal support provided at any time I had an issue or question. All the staff I interacted with at Liine were friendly and always available to support what was needed.

It provides so much detailed information that sometimes it could be difficult to know where to look first.

Exceptional customer service and responsiveness

Extensive and granular data points - unlike any other platform we tested and is now a critical tool for both us and our clients

That is wasn't invented years and years ago

Liine was very easy to implement and integrate with our systems and processes.

Overall, I have been very happy with Liine.

The tool is phenomenal at offering data for lead management. It has also helped to shed light on flaws within the lead workflow. Beyond that, the support from the LIINE team is the best I've ever experienced.

The reporting is the feature I used the most. It offers clean and concise data on a high level and the ability to get into the nitty-gritty when appropriate.

There were some problems with lead attribution, but the support team is so good that it was corrected within a business day.

easy to speak with customer support, fun to look at utilization and a good tool to help with marketing

able to easily contact and call patients and monitor bookings

unable to update contacted calls if they booked outside of line

Initial Learning Curve ( harder for office with one person) but great and easy to use after the training

The fact that it allowed them to guide me to improve my performance in lead generation and provided statistics to allow me to make changes to help generate revenue. It also allowed for the quickest response to leads by connecting to our office phone.

I wasn't able to utilize messaging. ( My personal circumstance) With messaging, I could eliminate another product that I was using

This solves the problem of trying to find out what the return on investment is for marketing and advertising. Also helps me see where my leads are in the sales process and how my staff can do better on the phone to improve lead conversion!

Liine has really helped my clients see true ROI for their marketing campaigns. The call recording feature also helps them review front desk staff performance and implement training to learn how to handle calls better!

I think there is a learning curve but with the right support it becomes second nature to navigate :)

The ability for the system to call us as soon as a patient inquires about an appointment is unreal. Being able to listen to my staff calls when a patient does not schedule.

the dahs board can be a bit overwhelming with the information that is able to be obtained but is still a great system!

Always helpful and trying to improve, working to increase our business results and income.

Liine has vastly increased our rate of telephone conversions to office appointments, and helped our staff work better, faster and more efficiently.

Sometimes the staff finds all the detail too confusing to be able to zero in on what they want to review. For me, almost always have to actually listen to the recordings, as the transcription is very often way off from the actual verbage.

We really enjoy liine at bodylase, it helps us keep track of new in coming clients as well as keeping up with our great customer service

recorded phone calls and the opportunity to make a little extra income on a call

calls being counted against me when they were considered booked

super easy to use, customer service is great!

no cons. from the very beginning of us using it. its been easy

Overall it has been very helpful and useful for our company

Easy to use, great visibility of the incoming and outgoing phone traffic. Makes tracking of new leads and works well with our digital marketing leads and has increased conversions

Expensive and adding features adds expenses.

i really like the concept of not missing any incoming inquiries, although people still think we are spamming their phone and tend to not answer then call back thinking we did not call them back

Having patient information right in front of you, knowing the general reason they are inquiring, having more information that just a phone number

That you cant change the department if a patient or liine has it wrong, duplicates are not caught

The support is wonderful! We love our customer support manager [sensitive content hidden] . She helps us stay on track and helps us understand the reports and areas we can improve in. She is great!

We love the website leads that come into our office immediately after a prospective patient as requested information. It helps us respond more quickly and have a system of follow up.

So far I haven’t found anything I don’t like.

I like that it compartmentalizes the information that is needed to further assist new leads. It is very helpful that calls are recorded as we can refer back to the phone calls and ensure that information is clearly and correctly communicated as well as utilize for training purposes.

I do not have any negative feedback at this time.

Good :)

The interface is very user friendly. Your most important info is right there in front.

Sometimes it mis-categorizes a call, but that's like 1/25

The New Lead Analytics and Interaction Log

Form Flow will glitch and there are times we reached out to a patient but cannot delete them off our list.

It's very thorough and easy to use, the concept of the application is really helpful and it helps me keep up with all of our new patients inquiring about an appointment.

I like everything about Liine, I have no complaints!