All Lime CRM Reviews
1-25 of 105 Reviews
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Toralfa
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Lime CRM
We use Lime in many different ways in the company. But it gives us a complete picture of our products, customers, support and agreements since they all connect to each other. A good platform!
PROSLime is easy to use and very useful in making selections from the different tabs. Its great how all the different tabs (business areas) integrate with each other. Its easy to add functions/fields as a administrator.
CONSThe online version is not easy to access on the smartphones. Better if it was an app to download instead.
Reason for choosing Lime CRM
We got great information from the Lime sales person and they were willing to help with the implementation. It was necessary for us to be able to form the system after our business and Lime allows that.
Reasons for switching to Lime CRM
We needed a better CRM system.
Vendor Response
Thank you for the review, Toralfa! We appreciate your feedback about our mobile web client. We are making constant improvements to make it even more user-friendly. We hope you appreciate the changes we have made the past year! All the best, your friends at Lime
Replied March 2022
Sara
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Lime - Dicom Expense
This has helped us keep track of our prospects and customer in a way better way than previous solutions with excel sheets etc. Now we have one installed process which could be better on our end, but as CRM's go, we have everything we need with Lime.
PROSEasy to use, integration was a bit tricky since we had a lot of customization done, but always satisfied with our salesperson, [SENSITIVE CONTENT HIDDEN]. I like the way it is configured and that the functionality is wide, a lot of tiles and you can configure it with personalized filters.
CONSThere could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Ideally, it would also be a full on cloud solution with the same functionalities as the on prem, but they are getting there.
Reason for choosing Lime CRM
The trust we felt with [SENSITIVE CONTENT HIDDEN] as our salesperson, really sealed the deal.
Vendor Response
Hi Sara! Thank you for the feedback. And just to keep you updated about our cloud functionalities, we have worked hard the last 6 months to develop our cloud solution to a product that is compatible with all the important functionalities that we already offer in our on-prem solution. The only functionalities not supported by cloud are the add-ons that we are replacing with new add-ons which will be available in cloud. We hope that this will be helpful for you in using Lime CRM onwards!
Replied September 2021
Jim
Maritime, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
my review
We have now control on our products and customers
PROSeasy to have control on our products and on what customers the products are connected to
CONSshould be more ad on´s included in standard
Reason for choosing Lime CRM
little cheaper for us and fits us well
Mattias
Insurance, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Easy to adminster
Easy to administer and to use.Filters and views make it possible to see what you are most interested in. A big challenge is to get the user to register relevant data in the system.
PROSThe access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system.
CONSIntegrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client
Reason for choosing Lime CRM
Lundalogik's configuration process is well defined and indicates a lot of experience of customer adaptations, but also knowledge of Lime as a system and its possibilities. Support and management is also a strong factor where Lundalogik had by far the best offer.
Vendor Response
Hi Mattias and thank you for reviewing Lime CRM! It warms our hearts to hear that you find it easy to use and customize. If you struggle with users not registering data as directed, don't hesitate to reach out to us and we can help out with user trainings. Best regards, your friends at Lime
Replied March 2022
AnnaLena
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Lime CRM for managing development projects in different countries
We can get reports of our data in more or less any format we want, at the same time as we have a user friendly system for our staff to work with.
PROSLime offered to build a portal for our member organisations, making it possible for us to cooperate and share information on multiple levels. We were in need of quite a lot of customization. The team at Lime was great to work with. They helped us sort out what is really important, and to break free from old habits in our old system.
CONSAs a non-profit organisation we have limited funds to keep developing the system. Lime did a really good job building a solution for us, but of course there are things we would like to keep developing.
Reason for choosing Lime CRM
We found Lime CRM to be more user-friendly, and the option of a bespoke portal for our member organisations was a deciding factor.
Reasons for switching to Lime CRM
The old system was not user friendly and no longer met all our needs.
Jenny
Performing Arts, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Jennys review
Easy to update our customers business and history etc. Easy to access while on the goNice staff at the support. (Although we have changed customer client three times in a year)Things to improve:Easier and more customerfriendly updating of for example Info tilesUpdates about latest updates are not communicated to the clients in the best way.
PROSEase of use while on the go salesThe "To do list"
CONSThat it has three different softwares for me as an admin to update at : Admin, LISA and Client is too much and LISA doesn't work on my new computor with latest Windows.
Reason for choosing Lime CRM
The easy layout and customerfriendly way to check on your customers. The API solutions with our databases.
Carl
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Lime CRM
Scalability in filters in order to see day-to-day operation in sales
CONSTransision to Online version is complex and slow
Reasons for switching to Lime CRM
Chain decision
Anders
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Lime CRM is great
Good experience, easy to use and powerful.
PROSIt is simple to use and very powerful filtering and view setup. Batch editing is easy and fast to do. When needed, export and import is easy.
CONSThe admin interface LISA must be replaced with a in app solution. Can not connect e-mail direct to companies insted of persons.
Reasons for switching to Lime CRM
We needed a more easy to use tool that our sales team can use to plan their sales meeting with our customers.
Jonas
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Satisfied customer
Easy to see what has been done and to get structure regarding offers, agreements and business.
PROSEasy to begin/learn to new coworkers. Quick to use in the daily business.
CONSQuite expensiv to develop and to gain education frpm Lime.
Reason for choosing Lime CRM
Our management team agreed to choose Lime. You had a good presentation. The system seemed easy to use and met our requirements.
Reasons for switching to Lime CRM
I change company/employer.
Jennie
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Your everyday friend
Great to manage your "to do´s", keep alot of information on every contact and keep track of your sales.
PROSWhat I like most is that you can fit so much details to every customercard. Easy to keep track what you have done and what you have left to do with each and everyone. I like the design (or my OCD does anyway ;) )
CONSThe sync to send an offer through Get Accept is not working as you would like.
Marie
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Ease of use CRM system
I like that the new tab system allows me to find a lot of information about a specific person/company in a easy way. We are mostly using it for keeping track of possible leads and network possibilities we are slowly starting to realise the options for email integrations and what that can help us with.
PROSI love that it is easy to use, that you can use it on any device and that it instantly merges with the other information on the plattform. Im looking forward to using the mail integration when we have set that up.
CONSIm missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. Such as possibility to export my previous events to a excel document.
Vendor Response
Hi Marie and thank you for reviewing Lime CRM! Great to hear that you find it so easy to use and that you have identified new potential areas of use for you and your team. Also, thank you for the feedback about the web client. We are working hard to develop all the functionalities in the web client and hope to have that in place very soon for you. All the best, your friends at Lime
Replied March 2022
Peter
Maritime, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Easy-to-use with customization options
The way you work with the system is familiar since it works with rows and columns and in many way reminds you of Microsoft Excel. You can customize a lot on your own without having to involve external consultants (e.g. adding/removing various types of input data fields, changing layout, etc.).
CONSThe e-mail integration could use some more work to make it easier to work inside LimeCRM instead of having Outlook opened on the side.
Vendor Response
Thank you for the review, Peter! We are happy to hear that you enjoy Lime CRM and the flexibility that comes with it. We are constantly making improvements to our integrations and we appreciate your feedback about the Outlook integration. We will forward your comments to the colleagues responsible for it! All the best, your friends at Lime
Replied March 2022
Magnus
Environmental Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
LIME CRM review
Web interface is very easy to use. With a short admin exucation there are lot a local admin can customize without using LIME developers.
CONSMore integration out of the box with outlook /office365, admin webportal is old and outdated (InternetExplorer) High security risk
Vendor Response
Hi Magnus, thank you for sending your review! We appreciate your feedback about our integrations and our admin webportal. We are constantly making improvements to our solution and will forward your feedback to the ones responsible for this internally. Best wishes, your friends at Lime
Replied March 2022
Karolina
Civil Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
A pretty much complete system
I like that it is so versatile, and that the consultants working at Lime can help you to build up the perfect platform for your needs.
CONSI feel like the interface could be a bit better, it is not always super intuitive for te user.
Petra
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
LIme CRM great for keeping track of your customer relations
I find it easy to understand and to use
PROSI like the way I can keep track of what has been done and said. Also the possibility to download documents that are connected to the customer or buyer.
CONSI find the setup with possible choices to be a bit hard, but I think that the setup is made in cooperation with my employer. I would like to use the marketing tool and to be able to connect customers to more than one of our businesses for sale.
Vendor Response
Hi Petra and thank you for reviewing Lime CRM! We have great tools for marketers and are happy to take a discussion about the possibilities for you to use them. Don't hesitate to reach out to us to talk more! All the best, your friends at Lime
Replied March 2022
Jan
Medical Devices, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Review from Key2Compliance
We can in a more professional way cooperate in the sales and marketing team. We can in a way better way follow leads and work with resources. Our communication is way more professional than before.
PROSThe graphic design, the easiness of use and the service level from the Lime team. For us Lime has meant a lot both in contract management but most importantly we can in a very good way expand our sales and marketing team.
CONSI would like to see better connections between Lime CRM and Bisnode or similar systems to import information more easily.
Emma
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Lime CRM - Review
Good
PROSThe flexiblity and the over all view, easy to use.
CONSthe admin views, difficult to add new fields and opptions
Reason for choosing Lime CRM
the flexibilty and you built the program your self
Marko
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Easy to setup, eazy to customize and easy to use
I would highly recommend at least Lime as a first CRM system. It is very easy to implement, customize and use.
PROS"Fastsearch" in excellent, you can find everything that is in system.
CONSAll the features can´t be used same way in internet version as table version can be used
Vendor Response
Thank you for the review, Marko! We also love the quick search function and use it ourselves every day. Regarding your feedback about our web client, we have done a lot of improvements the past year and the web client can now offer as good as the same features as our desktop client. We hope you appreciate all the improvements that has been made! All the best, your friends at Lime
Replied March 2022
Shayan
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Lime CRM
Easy to use. Very adaptable to the needs we have in the organization.
CONSSometimes you get a feeling of too much expectation from the consultant at Lime. That they almost promise more than they deliver. But this is if we are really going to be picky with cons
Reason for choosing Lime CRM
Because it worked well in the other company where we also have Lime
Reasons for switching to Lime CRM
Due to system limitations
Vendor Response
Thank you for reviewing Lime CRM, Shayan!
Replied March 2022
Björn
Environmental Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Lime CRM
Good
PROSEasy to use and all information i need in one place.
CONSHave some bugs. when im useing the searchfield and have to refresh sometimes.
Reasons for switching to Lime CRM
More function
Magnus
Textiles, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Very well thought through
We had fairly good order in our old system, but now it's great and getting better :-)
PROSIt is user friendly and easy to adapt to anyones way of working. That means that I save time and I get the job done!
CONSI'm not sure that it is Lime CRM's fault, but two integrations with other systems didn't succeed. We came from Lime Easy and there we had one of the integrations. The other one we had big expectations for, but...
Reason for choosing Lime CRM
The integration between Lime CRM and Marketing, and our good experiences from our old L Easy.
Reasons for switching to Lime CRM
Mostly because of Lime Marketing, but also for better handling of cuustomer data. (Easier to administrate all contacts.)
Vendor Response
Thank you for your review, Magnus!
Replied March 2022
Miikka
Civil Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
CRM user
Offers, meeting minutes, contactswe use also report tools to see our performance
CONSeasy to use and stable. Reports are good
Ingela
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Limeuser IS
One system with all information instead of many as we had before
PROSEasy to integrate to other systems. Easy to add new fields when necessary. Good views on each tab that you can filter and see exactly what you want.
CONSSometimes the view is not updating automatically, you have to push a button to update
Reason for choosing Lime CRM
Easier to work with and cheaper
Reasons for switching to Lime CRM
We had a lot of different home made systems that where old and no longer compaible with our business
Vendor Response
Thank you for reviewing Lime CRM, Ingela!
Replied March 2022
Dan
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Easy, understandable and userfriendly
Easy to use and manage. It helps us to maintain cointrol and follow ups on projects/quotations.
PROSEasy to search and filter what you are looking for. Also that you can change yur own views
CONS1.The design is something to work with regarding the desktop version.2. its not at good thing that CRM limits the number of persons/companies in the overview
Reason for choosing Lime CRM
Easy to us and manage
Reasons for switching to Lime CRM
we needed more funtions than Easy could give us
Milja
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
Lime
Lime is very simple to use and you easily find what you looking for.
CONSBackground system Lisa is not working always as it should - it is not fully reliable.
Vendor Response
Thank you for the review, Milja! We appreciate your feedback and will forward your comments to the ones responsible for LISA. Best wishes, your friends at Lime
Replied March 2022