Mailfence
About Mailfence
Mailfence Pricing
Starting price:
€2.50 per year
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Mailfence
1 - 5 of 22 Reviews
Rafig
Verified reviewer
Accounting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Competitive pricing, and easy to migrate from Gmail.
As a student, I'm currently using the Entry plan, I have 5 gb of emails and can create 3 Mailfence Groups, maybe in the near future I might have to upgrade again, but for the moment it is enough. I'm truly satisfied with the price... I was also able to migrate my data from Gmail to Mailfence very easily. Oh and one more thing, I really liked their slogan- Privacy is a right, not a feature.
CONSSome quality-of life changes are missing, though I'm sure their team is working on it.
Reasons for switching to Mailfence
Privacy & security - related issue.
Zach
Management Consulting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed November 2022
Using mailfence as an alternative to gmail has been a pleasant surprise, and generally great.
I started using mailfence last year because I really wanted an alternative to gmail, which was starting to get tiresome to use. I was attracted to mailfence due to its attractive UI, and its high security promise (it's in the name!). So far, everything has been great, and I use this as a secondary email account that works fantastically.
PROSI liked that this was set up in a way that was somewhat familiar to me as a gmail user, but I felt the UI was a bit better set up, with better visuals, colors, and menu layouts. It's the little things that went a long way for me that I really appreciated compared to gmail, which can be too monochrome at times.
CONSIt took a bit of time to learn how to use this email platform seamlessly, especially after being a longtime gmail user. I got over this fairly quickly though, and now I use it regularly, and have no user issues.
Reasons for switching to Mailfence
I mainly wanted a better user experience visually.
Vendor Response
Dear, Thanks for the positive feedback! We're delighted to see our users happy with our services. Regards, Mailfence Team
Replied November 2022
Devin
Information Services, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2020
Lie about features and don't reply to support requests
I recommend you avoid this company. Before paying I asked if a certain feature was available on their pro plan and their support said yes. After buying a 6-month subscription (the minimum) I find it was a lie, so I either need a workaround or a refund. It's been almost a week and I haven't been able to get them to handle it. Now it's like they're ghosting me - no replies to my support requests on twitter or email.
PROSSupports IMAP, 2FA, good support for multiple domains.
CONSDoes not support a "copy to folder" filter.
Reason for choosing Mailfence
Better reviews.
Reasons for switching to Mailfence
Don't like the IMAP support in exchange.
Vendor Response
User is correct that we made an error in replying to a question. User had asked: "Hello - I would like to know the features that filters support? For example, can I copy messages to a folder and continue processing remaining filters?" We answered it was possible to copy messages to folders and continue the evaluation, while what is possible is to copy the mail to the folder and continue the evaluation. There was absolutely no ill will involved. We of course issued a refund and apologized. We never lie, believe this is unethical and in additional very bad business practice. We never ghosted user, and had extensive email exchange. Even phone call where we immediately agreed to refund him once we understood the misunderstanding. Although we clearly did an error, I am not really sure this experience warrants a 0/10 for all evaluation criteria?
Replied May 2020
Manuel
Translation and Localization, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Finally, a truly private email service, that a layman can understand
5-star experience. Totally worth a try! They even have a free plan, so there is zero risk in trying it out.
PROSWell, several things! Among the top ones:- It's an encrypted mail service: Anything coming in or going out is reasonably protected from snooping. The beauty of it is that, even if your communications are intercepted somehow, they are heavily encrypted so they just can't be read.- Servers are hosted in Europe: That means Mailfence abides by the GDPR, the world's most advanced legislation on data protection. If any government agency wants your Mailfence data, it has to be via a valid court order (it's not like that at all in the US and many other countries!)- They are super honest and open: They are crystal-clear on what the service can do, and what it can't do. They are against the "fine print" policy that so many Big Tech firms are so fond of.- They go the extra mile to simplify the very complex and techical terminology of email security, so that the layman (such as myself) can clearly understand the pros and cons of using the service, and what it does and doesn't do.
CONSNot really a lot to dislike, to be honest! I mainly use the email features, and so far they work just fine!
Reasons for switching to Mailfence
Because I needed a better level of privacy to my communications, which Gmail definitely does not provide.
Vendor Response
Dear Sir, We thank you for your review. Such feedback motivates to try to do better every day. Regards, Mailfence Team
Replied July 2023
Brian
Internet, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
FUNCTIONALITY
4
Reviewed June 2022
Mailfence Makes Good Sense
I recently decided to open a new Mailfence account after my first one was deleted after a period of dormancy so obviously I have been quite satisfied with its features and mechanics. It has a surprising number of options available with the free account which is great for any start=up or small business.
PROSMailfence is very utilitarian for anyone needing an over-flow email platform. Besides the basic email service, it offers - with the free account, mind you - a notepad/word feature that is more elaborate than a notepad but not as comprehensive as a word; a virtual wall calendar for marking and tracking upcoming appointments and schedules; a group page feature for interacting with staff and/or clients, merchants, providers etc and more. there are subscription plans that offer even more.
CONSThere is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest. So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images.
Vendor Response
Hello, Thanks for the positive feedback. We're so lucky to have customers like you! Have a great day, Mailfence Team
Replied June 2022