All Mergo Reviews
1-24 of 24 Reviews
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Tom
Verified reviewer
Sports, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Great software that's simple to customize
I've greatly appreciated using Mergo for sending messages to our skating organization with about 200 members each year. It's simple to set-up in Google sheets, and send messages.
PROSThe standard process for merging emails works well, and the slow send takes a while, but I've never had any emails end up in a user spam folder.
CONSThere are a lot of options, but it'd be nice if there were more context help to bring me to info about features. I suspect there's an option to send to people based on a field value, but I haven't seem an obvious way to do it.
Reasons for switching to Mergo
YAMM was having issues authenticating my account after a few years, and I couldn't find my answer in support besides using a Private browser tab. I went looking for other options and found Mergo with the same features, better integration, and better sending at about the same cost.
Vendor Response
Hi Tom. We're happy that you shared your sentiments and observations about Mergo! By default, Mergo's email submission speed is slowed down intentionally (throttled) to improve the deliverability of your email campaigns. Learn more - https://tinyurl.com/3msha3un And could you tell me more about "... option to send to people based on a field value"? I'd love to know more about that and find/share a solution with you. You can reach us at support@mergo.app > Randy - Mergo Support
Replied July 2022
Devin
Design, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Super simple, straightforward email marketing solution
Very positive
PROSTemplating is very simple, and their free tier has useful limits.
CONSLittle bit of friction in the license purchasing process, but resolves quickly.
Reason for choosing Mergo
Inexpensive, simple, and great free tier limit.
Vendor Response
Thank you for the kind words, Devin! And I'm sorry about the friction you had with our purchasing process. Could you please tell us more about it so we can improve and make it a positive experience for everyone? You can reach us at support@mergo.app. We also know that Mergo is critical for everyone. This is why we pride ourselves on making Mergo very accessible to (and affordable for) everyone. > Randy - Mergo Support
Replied June 2022
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2022
Useful but flawed. Company ignores requests for refunds
This addon is pretty useful overall. It's handy if you don't need to send any more than ~1500 emails per day and want to keep track of opens, bounces, unsubs, etc..
CONSTheir google marketplace page is flooded with fake reviews, so it's hard to judge them before buying.There's a significant flaw with resetting people who've unsubscribed. After removing someone from the unsubscribed list, if you open that sheet's tracking report, the person will be added back to the unsubscribed list.If you don't have many sheets to search through, you can manually find the contact and edit/remove their entry. But if you have many sheets it would be very tedious, if not impossible, to find and edit them.Deliverability:When I first tried this app some years ago, I had open rates of around 70%. With other popular email clients like Convertkit, Mailerlite, Getresponse, and SendPulse, I get 50-70% open rates. I'm sending the same emails to the same recipients.More recently, my Mergo open rates dropped to as low as 20%, and support seemed to have no clue. When I asked for a refund (I just bought it two weeks ago and had to drop my sending to 50/day due to the poor open rates) due to the poor open rates and unsubscribe glitch, they've ignored me.
Zachary
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2022
The simplest AND best in mail merging!
So long as the tool remains what it currently is, I see our team using Mergo indefinitely! We have everything we need and can use it more easily than anything else out there!
PROSWe love drafting emails with quick merge tags, then setting personalized and customized emails to bulk lists. We use it for tracking communication as well as proving engagement, and nothing beats the simplicity of both of those features.
CONSBecause Mergo relies on email drafts for templates, you don't get the fancy HTML emails like in major email marketing options. However, we feel the increased reliability in deliverability plus simple use case is by far more of an advantage!
Reasons for switching to Mergo
Needed something easier and cheaper.
Vendor Response
Hello Zachary. We're glad that you like our intuitive and easy-to-use features! We currently don't have a fancy HTML editor. But soon, an advanced draft editor will be available in Gmail with features like: layout collection and brand customization. In the meantime, did you know that you can turn Google Docs into Gmail templates? Learn more here http://bitly.ws/su5N. > Randy - Mergo Support
Replied June 2022
Vikram
Verified reviewer
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Extraordinary programming that is easy to tweak
I see our group utilizing Mergo endlessly! We have all that we really want and can utilize it more effectively than whatever else out there!
PROSThe standard cycle for consolidating messages functions admirably, and the sluggish send takes some time, however I've never had any messages end up in a client spam organizer.
CONSThere are a great deal of choices, yet it'd be great in the event that there were additional background info help to carry me to data about highlights. I suspect there's a choice to ship off individuals in light of a field esteem, yet I haven't appear to be a conspicuous method for making it happen.
Vendor Response
Thank you for the kind words, Vikram! About this: "the sluggish send takes some time", you can bypass this default feature. Learn more about it here - https://help.mergo.app/article/100-deliberate-throttling-for-improved-delivery. > Randy - Mergo Support
Replied September 2022
Jean
Computer & Network Security, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
John's Mergo review
I've been using Mergo for the passt 8 months and I have to say even though it took me about a week to get very familiar with it, I have never had any complaints about it. The one time I had an issue, the customer service was pretty much instant and the engineer was very nice. As a sales, it's made my life so much easier. Totally worth the money, I would strongly recommend.
PROSDoes automated follow-ups in same email threads
CONScan't track which link have been clicked if multiple are present in the email
Reasons for switching to Mergo
I was looking for more options and something overall more advanced.
Vendor Response
Thank you so much for the kind words, Jean! Regarding the multiple-link tracking, we're continuously working and looking for ways to improve our web app functionalities. Please submit a feature request (link below), and you'll be on the list to receive an update if we have any news to share about your request. And we're just an email away if ever you need help. Cheers! > Randy - Mergo Support Feature Request: https://feedback.userreport.com/828d6a9f-50b5-4e0a-b07b-278156f55e76/#ideas/popular
Replied June 2022
Alan
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
A Big Bang for your Buck!
Fantastic!!! Already referred to several other people that have also started using Mergo!
PROSThe fact that you can track the campaigns and schedule follow up emails!
CONSHaving to clear the tracking column in my Google sheet in order to send a new campaign to the same sheet.
Vendor Response
We're happy that you like Mergo, Alan! We made it one of our goals to make Mergo very accessible to (and affordable for) everyone (while being feature-packed and user-friendly). About reusing the same campaign sheet, there's no need to delete the Merge status column anymore. If ever you need to send a different campaign to the same recipients, simply choose the relevant draft, then click the SEND EMAILS button. And thank you so much for being our brand evangelist > Randy - Mergo Support
Replied June 2022
Ann
Religious Institutions, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Email mail merge made easy
Good! Even contacting customer support was quick and easy.
PROSMergo is easy to use. I got up to speed quickly and was able to manipulate the software to do exactly what I wanted.
CONSSometimes it was a little confusing to know which version of an email draft I was using.
Reason for choosing Mergo
Price mainly but also Mergo’s flexibility
Vendor Response
Hello Ann. Thank you for taking the time to review our app. The entire Mergo team saw to it to make our app user-friendly, and we're glad you became savvy in no time! About the confusing draft selection, I usually add relevant emojis to each draft- this way, I'll know which one to use on a particular campaign. Hope this tip helps. > Randy - Mergo Support
Replied June 2022
paul
Sports, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2023
disappointing support
Lots of emails from them, but no support when you need it
PROSwhen it works its ok, but the problem is that it often doesn't work when you need it, no customer service response either
CONSSubscription is unreliable, one minute it works one minute it doesn't, don't buy it if your campaigns are time-critical or important
Vendor Response
Hi Paul. Thank you for your feedback. We sincerely apologize for the inconvenience. I'm not sure I understand the issue you had regarding subscription reliability, if you can share some details with our support team it would be super helpful. Regarding support, we do offer support by email and try to answer everything in a timely manner. Sorry if it was not satisfying when you contacted us, we promise to do better next time!
Replied September 2023
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Perfect for me
I like working in google sheets which this service is almost built around
CONSI didn't really feel like the in build "follow up email" feature was working for me. But not hard to find a way around that.
Vendor Response
Thank you for saying that Mergo is perfect for you! Could you tell us more about the follow-up improvements that you have in mind? We're continuously working and looking for ways to improve our app. Please submit a feature request so you'll be on the list to receive an update if we have any news to share about your request. http://bitly.ws/svyV > Randy - Mergo Support
Replied June 2022
Billel
Insurance, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Simple d'utilisation
Simplicité d'installation et d'utilisation pour réaliser les publipostages
CONSQuelques manipulations obligatoires pour préparer le fichier de publipostage/ Une reconnaissance d'email si le contact existe sur plusieurs lignes, pour un regroupement serait apprécié
Vendor Response
Hi Billel. We're glad that you like Mergo's ease of use. Could you please tell us more about these "mandatory manipulations" and "grouping" so we can understand more and see if we can recommend something about them? You can email us at support@mergo.app. > Randy - Mergo Support
Replied June 2022
Judy
Health, Wellness and Fitness, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2022
Mergo helps me keep in touch with a large number of customers in Ana easy and time effective way.
Easy way to communicate with a large number of people and easy for them to respond.
PROSI hired someone to get it set up for me. Once that was done and she gave me instructions it has has been easy.
CONSIt doesn’t notify me when the emails have been sent.
Reason for choosing Mergo
Recommended by my virtual assistant.
Vendor Response
Hi Judy. We're glad Mergo's helping you automate and streamline your mass emailing needs. And kudos for using Mergo on your own! We made it simple and intuitive, so anyone can use it in a flash. And yes, you won't be notified when emails are sent. We figured this would be bothersome when sending to lots of people. Did you know that Mergo comes with a powerful tracking tool that measures your email campaign's performance? You can learn more about it here https://help.mergo.app/article/42-how-to-track-your-campaign. Hope this help. > Randy - Mergo Support
Replied June 2022
Faris
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Good product covers most of our needs
Overall experience is very good and I would recommend others to use it to deliver more efficient campaigns.
PROSEase of use, automates some very tedious tasks and is attractively priced.
CONSNeed to be able to preview messages one by one to know exactly what is going on
Vendor Response
Hi Faris. Glad that our app is helping you automate your emailing tasks. Thanks for sharing your ideas/suggestions. We're continuously working and looking for ways to improve our app. Please submit a feature request. You'll be on the list to receive an update if we have any news to share about your request. http://bitly.ws/svyV > Randy - Mergo Support
Replied June 2022
Audrey
Online Media, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Saved my life
I love how easy it is to send blast emails through Mergo. I'd never used a mail merge prior to this so my knowledge was fairly low and Mergo made it incredibly easy to jump right in.
CONSThe speed option doesn't increase the sending speed by much.
Reason for choosing Mergo
It was affordable and a top choice in the marketplace.
Vendor Response
Hi Audrey. We're ecstatic to know that Mergo made an impact on your life! We know that Mergo is critical for all our users. That is why if you compare our services and prices to our competition (Mailmeteor, Gmass, YAMM), you will see that ours is the cheapest - with all the features made available to all users. Regarding the SEND FASTER feature: * It takes about 20 seconds to process a single row/recipient by default. * But only ~2 seconds to process a single row/recipient when the SEND FASTER feature is enabled. You can learn more about this feature here - http://bitly.ws/su3Q. > Randy - Mergo Support
Replied June 2022
Marc
Events Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Mergo works.
It's simple and well thought out and executed.
CONSThe limits. But I get it. They are good to have.
Vendor Response
We're grateful for your feedback, Marc! We made sure that Mergo is simple and easy to use so everyone can start using it in no time at all. I know - the limit's a bummer :( But Google sets this, not us. If you can tell us a bit more about your use case, maybe we can suggest a workaround? > Randy - Mergo Support
Replied July 2022
Bob
Telecommunications, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Easy to Use Email Campaign Manager
This software now provides me with a great email campaign manager. I can make it as customized as I want and get a blast out to my customers very quickly.
PROSIt's very straightforward in terms of putting together, initiating and monitoring email campaigns.
CONSSome of the documentation is hard to understand but it is useable - just takes some time to understand the tasks they suggest.
Reason for choosing Mergo
I purchased Mergo after evaluating it's features and ease of use. I felt it was a great value for the money spent!
Vendor Response
Thank you for the kind words, Bon! We made sure that Mergo is easy to use so anyone can start using it in no time. And we're going to review our documentation and make necessary changes as needed. > Randy - Mergo Support
Replied July 2022
Kara
Commercial Real Estate, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2022
We will always use Mergo!
We love the ability to easily distribute our content to as many of our contacts as we need!
CONSOne thing that causes more planning is the limit of only sending 2000 emails a day.
Vendor Response
Thank you for always trusting Mergo, Kara! One of the reasons why we built Mergo is to help everyone automate their email tasks and make everything seamless. And yes, the 2,000 daily limit is a bummer - but this quota was set by Google. Learn more here http://bitly.ws/stLR. To remedy this, you can use a second account to split the workload if you need to send more than 2k emails. This workaround is ideal for our domain users since they can have unlimited users at any given time, and each user will have a 2k daily quota. Hope this helps. > Randy - Mergo Support
Replied June 2022
Mary
Sports, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Great software
Overall, great product. I will continue to use this and recommend to colleagues.
PROSEasily set up campaign emails to go out and provides great detail on who interacts with the emails. Very easy to use.
CONSSometimes it is difficult to start new campaigns and clearing the notes from excel.
Reasons for switching to Mergo
I wanted campaign tracking
Vendor Response
Hi Mary. We're happy that you like Mergo's user-friendly and intuitive interface. Did you know that you don't have to clear the notes if you want to reuse the same campaign sheet? Once the initial campaign is sent successfully: select the relevant draft, and click the SEND EMAILS button. Mergo will automatically clear and overwrite the initial notes with new ones. Hope this helps. > Randy - Mergo Support
Replied June 2022
Erin
Consumer Services, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Best tool!
Extremely easy to use within Google Sheets and customizing fields is seamless.
CONSIf a campaign could include more than 1 automated follow up, that would be ideal!
Vendor Response
Thank you for using our app, Erin. And we're happy that you find it easy to use and seamless. We haven't added automated multiple follow-ups yet. But I think that's a great idea! Please upvote here http://bitly.ws/stPS. We'll notify you if there's an update on this request. All the best! > Randy - Mergo Support
Replied June 2022
Michael
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Mergo Makes Email Campaigns though Gmail very easy!
Mergo has made mass emailing and tracking of those emails very easy for smaller to mid-size projects. If you get into the 10s of thousands of emails, be cautious about how many you set up to have sent at one time.
PROSIf you are already a Gmail and Google product user, this is a natural fit. It was natural to work with the tools you are already familiar with and automate your email campaign.
CONSIt works in the Gmail environment which means the natural limitations of your Gmail account will still govern how many emails you will send each day.
Vendor Response
Hello Michael. I'm glad you're finding Mergo very easy to use! Integrating Mergo into the Google apps environment that everyone's familiar with makes learning Mergo a breeze. We know that the daily limit is a bummer - but this quota was set by Google. Learn more here http://bitly.ws/stLR. To remedy this, you can use a second account to split the workload if you need to send more than 500 (Personal Gmail) or 2k (Workspace) emails daily. Hope this helps. > Randy - Mergo Support
Replied June 2022
Amit
Photography, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Simple and affordable
Really useful plugin for gmail. We use it to send a follow up email to guests after an event. Its very easy to use and we can organise and track responses
CONSnone. The plugin works as it should and integrated well with gmail.
Vendor Response
Hello Amit. Thanks for using our app! And we're glad that you like Mergo's simplicity and affordability. > Randy - Mergo Support
Replied June 2022
Adam
Events Services, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed July 2022
Mergo works well
I use Mergo to send mail merged newsletters from my Gmail. The integration is simple and easy to use.
CONSThere are not a whole lot of tracking features, so hard to tell how effective my emails really are. Its a pretty simple 1 solution type software.
Reasons for switching to Mergo
Price & Functionality
Vendor Response
Hello Adam. We're glad Mergo's seamless integration, functionality, and value for money work well for you! Please let me know what other tracking features you're interested in. You can reach us at support@mergo.app. > Randy - Mergo Support
Replied July 2022
Erik
Insurance, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Mergo : la facilité d'envoie d'une campagne Mailing
-Automatisation de l'envoie de x mail -Facilité d'utilisation -Souci du détail -Tester avant l'envoi des mails
CONS-Le premier envoi prend du temps, on peut oublier une étape -Il faut être très précis pour que l'envoie fonctionne correctement
Vendor Response
Hi Erik. We're happy that you're finding it easy to use Mergo and that you also like our Preview and Test-email features. Please visit our online help to familiarize yourself with our tutorials so you won't forget important steps. > Randy - Mergo Support
Replied June 2022
Mark
Legal Services, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Easy Mail Merge
It's been easy to set up and use, videos are quite helpful.
PROSYou easily see unsuccessful your mail the campaign has been.
CONSThere's nothing else that I would need, this product does a good job.
Reason for choosing Mergo
It seemed the easiest to use and it was very competitively priced
Vendor Response
Hello Mark. We're glad that you're happy with Mergo's ease of use, feature-packed & intuitive UI, and competitive pricing! Cheers!
Replied July 2022