All Octopus CRM Reviews
1-25 of 271 Reviews
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James
Marketing and Advertising, 1 employee
Used less than 6 months
OVERALL RATING:
2
Reviewed December 2021
A whole lot of bang for your buck
Ishtiaque
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Automate your LinkedIn reach and engage with a lot!
Absolutely LOVE me my Octopus CRM - It has simplified my outreach strategies and have enabled my LinkedIn profile to have a lot more visitors leading to more credibility in the market.
PROSThe system has its own restrictions in place that does not breach LinkedIn’s engagement policies. That means whenever you are trying to send too many connection requests or messages to people, Octopus will automatically stop you from getting banned on LinkedIn! Also my prospects love personalised connection messages, they love that we are visiting them, endorsing them and then sending them follow up messages to connect with our business too! It’s a must have for any serious salesperson.
CONSIt’s sometimes a little hard to track which people you have engaged with and which you haven’t. I wish it came with its own data visualisation CRM.
Toufik
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Octopus the best afordable CRM
Mass mailing with personalization of emails
PROSintegration with Sales navigator and Discovering org
CONSCould be nice to have a kind of an easy transfer and duplication mode from our old CRM
Reasons for switching to Octopus CRM
Do not have the capacity to synchronize with Linkedin in for eg
Jeff
Insurance, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2020
Worst experience ever
First off the charged me for a yearly plan instead of a monthly plan. When I emailed them about it they refused to respond. Now they are saying since I want to cancel that they only do refunds in the first 24 hours. Well when you refuse to respond until the 24 hours is up, that is an extremely shady business practice. I would not use this if it were free
PROSIt’s relatively easy to use is the only
CONSeverything nothing works properly ssssss
Vendor Response
Hi Jeff, First of all, I would like to apologize for the unpleasant experience. You've purchased the annual subscription that goes with a 35% OFF on May 11th and reached out to us with a cancellation request on June 9th. You've received a response from Anthony, our support agent, in 3 minutes after you submitted your query. Therefore, I am not sure what you mean by our failure to respond within 24 hours. According to our policy, you're eligible for a full refund within 24 hours after the purchase is made. You could have simply emailed us the very same day and we would issue a refund without a single question asked. However, I do understand your overall experience with Octopus CRM was not great and we'll definitely work on the improvement of our customer service and user onboarding process. Thank you, Alan
Replied June 2020
Bert
Verified reviewer
Venture Capital & Private Equity, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
A must-have tool
I love how Octopus facilitates creating outreach campaigns at a massive scale without having to worry that you'd follow-up on someone who replied. It has 10X'd our sales and I highly recommend the service. This is why we also started recommending this to our portfolio startups. You can create multiple campaigns and compare the efficiency. This enables us to test fast and iterate our approach at a pace that wasn't possible before.
CONSIt would be even better if I could merge campaign lists. For example, if I run 5 different campaigns on the same target audience I don't want to reach out to the same person twice. If you reach out to someone in a different campaign, the tool doesn't recognize that that person has been contacted before.
Reason for choosing Octopus CRM
Price, Look & Feel, option to create drip campaigns, etc.
Krystian
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Octopus CRM as one of the best Lead Generation platforms for LinkedIn
In overall, I am very satisfied with the OctopusCRM and I will be using it myself and recommend to all my clients.
PROSThe platform is cloud-based, so all the data is kept on the servers. You can access the software on any computer by installing the Chrome extension. Functionalities are easy to use and user friendly.
CONSThat you need to start every action manually. It would be amazing to have some automation here, that will automatically start every day.
Doug
Verified reviewer
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2020
Fits the bill perfectly for me...
I was looking for a solution to semi-automate the building of my network on LinkedIn. I wanted to be able to create scripts for how I would reach out, control who was being reached out to, and be able to automate some of the process of connecting. Since I have started, I have grown my network by about 500 connections and this in only after a few weeks of working the system. I'm very happy with it.
PROSI like that it's pretty easy to use and mostly automates the job of building my network on LinkedIn. Was never really interested in something that was a total automation where I couldn't control who and when it was connecting, so this software was perfect for me.
CONSSome of the features are not exactly obvious about how they work, so you have to do the trainings to learn how to use them, but once you understand how they work, they are pretty easy to use.
Dmitriy
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
LinkedIn Supercharger
I save almost 3 hours a day on new connections, endorsing profiles, etc. Now it's fully automated. I spend around 10 minutes a day to launch activities.
PROSTotally happy with Octopus CRM. I managed to boost my LinkedIn profile and increased the number of 1st connections from 2.5k to 5.5k in one month. I use it daily: make visits, connections, endorsements every day. From time to time I do cold messaging. I tried many other similar services but Octopus is the best for me. The almost ideal combination of features and price.
CONSMessages automation can be better. I wish to have a total 4-5-steps messaging automation. It would be great to have something like a schedule to launch connections and other processes from time to time.
Reason for choosing Octopus CRM
Better UI, more automation
Reasons for switching to Octopus CRM
Better UI, more automation
Marc
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Amazing CRM Addin for Chrome
This is super easy to use and very effective.
CONSI feel like the pieces lacking in this software are actually limitations of the LinkedIn platform. This is a great tool. If I'm pushed, maybe something to be used outside of Chrome
Reason for choosing Octopus CRM
I was doing this work manually and this supersized my output
José
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2020
Easy way to manage LinkedIn action
Octoplus easy me the way to interact en LinkedIn , expanding possibilities in expand my network and reach them after
PROSThe help that the software provide for daily task , allowing me to increase my SSI with less effort. Very Friendly interface to work with
CONSA good improvement to launch will be automated task
Nathan
Verified reviewer
Publishing, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Excellent Solution for Expanding Your LinkedIn Network
Octopus CRM has helped me expand my network of like-minded and backgrounded entrepreneurs, many of whom I have connected with offline and am now actively working with.
PROSFunnel feature that automatically moves individuals from one interaction to another is key for my continued engagement with connections on LinkedIn.
CONSI would like to see a feature where Octopus CRM invites connections to 'follow' my company page automatically (can click a follow link from the message) rather than the two step process that must be gone through where I send a message and the recipient has to go to my company page and then click the follow button.
Glen
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great product for making targeted connections on LinkedIn
This is helping me to build a really good database of targeted connections. Means my marketing messages i put out on LinkedIn are getting in front of significant numbers of my key targets. I have managed to add more than 2000 new connections in a very short time, and it is helping me to increase my success rate as many people see me connected to their peers. I have seen my acceptance rate hit close to 60% some days - thats another 60 connections added in a single day - AUTOMATICALY. I need to add that these are first time connection requests that are being successful - on my first time reaching out to them - 60% of peope connect. It's incredible.
PROSIt is easy to build a target list and then just chip away at it each day automatically. It also automatically stops me from doing too much and raising flags with LinkedIn. I am sending 100 connecrtions a day and having a success rate of >30%
CONSThe ability to easily manage and export to a mass mailing system. It would also be really handy if all of the contacts data fields available from LinkedIn were grabbed - Phone number etc where available.
Reason for choosing Octopus CRM
It was recommended to me by a digital marketing expert. I do not regret taking their advice at all. In terms of bang for buck - i am really happy. I know there is a lot that i could probably be using it for that i aren't - but i just haven't had time to look at the other functionality yet. I will get around to that next.
Andres
Human Resources, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed June 2020
A great help
As a recruiter, it is very important for me to be able to send a large number of messages or add many specific contacts. It helped me a lot in achieving a higher volume of sent messages, which improved my candidate sourcing process. It is very easy to use, and that is very important
PROSThis tool helped me a lot in the growth of my LinkedIn network. It would be very useful to have personalization tools in message sending
CONSit would be very useful to add search functions that LinkedIn free does not provide, as well as customization in the automation of sending messages
Reason for choosing Octopus CRM
When I did the free trial I liked it a lot, and when they offered a great discount I could take advantage of it (I'm from Argentina and the USA Dollar is a very expensive currency here)
Reasons for switching to Octopus CRM
it was very expensive, and the user support was very bad
Nicola
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
One of the best if not the best CRM for LinkedIn
I like it a lot for a CRM especially the ease of use and automation when it comes to connected and sending messages on LinkdIn. A good part of my business comes from LinkdIn and this software cuts my time in half!
PROSSimplicity and automation is key is what makes this software work great.
CONSMaximum 1000 searches not a fan about that. It should be unlimited because I have over 10k followers.
Henrique
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Totally recommend for outbound approach
Software is great. Whoever is not using it is wasting time.
PROSWorks best when you use it with a friendly approach versus being the annoying sales person. I send 100 requests a day and get about 30 in return.
CONSI wish there was way that the data would stay saved even after I've cleared the processed contacts. I have to delete those lists so that I can forward new contacts to other lists (without duplicating).
Stephen
Staffing and Recruiting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Fantastic Tool for LinkedIn Outreach
5 Star Software. Lots of Value, and an user-friendly interface.
PROSI have used numerous LinkedIn tools to connect with users and send personalized messages but none of them come close to Octopus. I love how the interface acts as a CRM and stores who you've sent messages to and what the message says. It helps out tremendously with my outreach and automating repetitive tasks.
CONSThe flow of the automation could be a little more easily defined, but nonetheless, it works great!
Reasons for switching to Octopus CRM
Dux Soup doesn't nearly have as many features as OctopusCRM
Mark
Staffing and Recruiting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Excellent product. Very easy to set up, use and not expensive
Overall, very happy with our purchase. A simple, yet extremely effective automation tool.
PROSEasy to use Intuitive outlay Fast and friendly customer support Most of all - it does exactly what it says it does... it enhances our LinkedIn presence very effectively. Saves TONNES of time.
CONSThe speed with which the messages are sent is a little slow. Faster processing would help.
Tom
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2020
Great tool to expand your network
Very easy to expand your connection network. Has the potential to help improve ability to stay better engaged with your first level connections.
CONSThe platform claims to be able to send a campaign of messages to groups of users. However, my team has not been able to get this ongoing scheduled feature to work properly. Would love to be able to speak with a human at Octopus about this issue but they only provide chat support.
Brian
Human Resources, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2020
The value add...
Good, but it was a little deceptive with the billing.
PROSIt is a very user friendly tool once you understand the steps. Good training guides and contact.
CONSPricing you out at the year long subscription automatically and the free trial included more than what you get.
Reason for choosing Octopus CRM
Ease of use
Ruth
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
I love my Octopus
Very easy to use. Uncomplicated, and it doesn't take long.
PROSOctopus is so easy to use, and, it saves me so much time. And, it is very affordable so I can use month after month.
CONSI am only missing one feature... to withdraw old invitations. Maybe it's coming?
Reason for choosing Octopus CRM
The price suited me. The ease of operation, and the time to finish each job is also very reasonable.
Aitor
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Best help for Linkedin Prospecting
It is helping us to prospect faster and also with higher quality and monitoring, through the automation of the process and its better control.
PROSIt is very easy to use and very intuitive, and helps to automate the prospecting process
CONSIt would be nice to be able to see the number of users of a list prior to its sending in each campaign. You can also see from the Dashboard the messages or contacts that have answered the messages, click on the number of replies and see the names and surnames from there to be able to move them to other campaigns. It would also be nice to be able to choose users who have not replied to connections or messages and to be able to move them one step back in the campaigns or in the funnel.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
Using for Lead Generation
I do lead generation, so for me is important to have the possibility to send to many people in a time a unique message in some situations.
PROSThe product is very clear and easy to use. Moreover help me to fill my DB very quickly.
CONSI think if it would be better for me if the selection of the leads is more specific and with more options (ex. research botton).
Patrik
Verified reviewer
Accounting, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2020
Saves me time
Very positiv!
PROSThe fact that it can help me do tasks (sending personalized invitations) automatically so that I can do other productive tasks.
CONSIt´s a bit tricky to set up flows, I would like to set up a flow that first sends invitations, the waits a couple of days, then sends a message and so on...
Hannah
Human Resources, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2020
Useful software
Octopus is a vital bit of kit when resourcing for candidates. It allows me to reach out to a very specific group of individuals in a quicker, more efficient way whilst allowing me to get on with other tasks. Furthermore, it allows me to manage my responses on LinkedIn far more efficiently than I could via the native messaging app.
CONSSometimes, connecting the connect message with the follow up messages can be a bit fiddly but is generally quite easy once you’ve figured it out.
Reasons for switching to Octopus CRM
Octopus has a greater range of features which allow us to perform tasks via automation without loss of professionalism.
Zubair
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Time saver CRM
before Octopus I used to add manual connection and follow up one by one. Octopus made my life very easy I can do 8hrs tasks within 30minutes now. Thanks, this is an amazing CRM/software and highly recommended to all colleagues and friens.
PROSDripping and Funnel features which is an amazing option it has.
CONSVisit page which I didn't use honestly but yeah I didnt have good knowledge about this feature. I guess, i need to learn it might have good response.
Reason for choosing Octopus CRM
I did my research and read reviews on an Internet so I found Octopus CRM with best recommendation for the specific tasks which I do in my daily routine and It's more convenient so far.