TextMagic Software

4.75 / 5 (142)

About TextMagic


TextMagic is a cloud-based bulk SMS service for small and midsize businesses that is able to send notifications, alerts, reminders and promotion messages via text messages. The web interface allows businesses to upload contact lists and send messages to customers, employees, stakeholders or even to general audience participating in promotional campaigns.

TextMagic offers an SMS gateway API to integrate with websites and add text messaging capabilities to daily workflows. A two-way chat messenger feature enables staff and employees to communicate via text messages. The solution is also able to convert emails into text messages and deliver them as SMS.

A mobile app for iOS and Android devices enables users to manage contacts and send messages from their smartphones.

TextMagic is priced based on the volume of text messages sent. Support is offered through live chat, phone and email along with an online knowledgebase and help articles.



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Supported Operating System(s):

Web browser (OS agnostic)

142 Reviews of TextMagic

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(116)

4 stars

(21)

3 stars

(2)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 142 reviews

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October 2018

Judi from Crete Carrier Corporation

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

October 2018

Necessary & Unnecessary features

Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros

Ease of setting up and using templates!!

Cons

Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Response from TextMagic of TextMagic Ltd.

Replied October 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

August 2018

Nate from Crowdsource Rescue

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

TextMagic is there when others aren't

It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros

The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons

I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

February 2019

Nicolas Frichot from Red Strategies International LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

TextMagic: Communicate Directly With Your Audience

I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

Pros

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

Cons

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

November 2016

Mike from Fairweb

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

A hugely important cog for our business

We build websites on a pay-on-performance basis, whereby instead of paying for a website to be built and then paying again for it to be optimised, our customers only pay for the new business enquiries we generate for them through the site we build them. We charge per new business enquiry, so we wanted to find something where we could notify our customers (largely tradesmen) by text, providing caller details when they'd missed a call, or to send them notifications relating to their account. TextMagic was the final piece in the jigsaw for us and our overall service is loved by our customers. Many complimenting us on 'our' missed call text service. We started using TextMagic in 2010 and this has been one of the best and lowest maintenance relationships we have ever had. I'd go as far as to say our business wouldn't be the same without it.

Pros

Ease of use, seamless integration, personalisation

Cons

Nothing

February 2019

Mike from GHR

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

February 2019

Only Updated Needed

Pros

I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.

Cons

It needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.

Response from TextMagic of TextMagic Ltd.

Replied February 2019

Thank you for sharing your feedback. Unfortunately, TextMagic does not offer the MMS feature at the moment. However, you can add an SMS attachment to your message - it will be sent as a download link inside the text message. We will definitely announce if this feature becomes available in the future.

January 2019

Nathan from Red Strategies International LTD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy Carrier Lookup & IP Geo-Locate

I really like TextMagic for these reasons and much more. If there is one software that I would recommend my eyes closed, it is TextMagic. They are really amazing.

Pros

TextMagic is the only company that offered us so many amazing tools for free: we were able to easily curate our contact list, by extracting useful information via carrier lookup tools. We also loved the SMS length Calculator tool, which helped us design the most efficient SMS.

Cons

I have no negative reviews as such. A recommendation would be to keep offering the lowest possible pricing on international SMSs. The would is now a global village and it would be great if one day, prices are aligned for all locations, as far as possible.

December 2018

Carmen from Princess Alexandra School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

easy to use

It has helped us keep in contact with our parents.

Pros

-how easy it is to add contacts
-how easy it is to text single and multiple contacts at once
-automatic funds renewal

Cons

It would be nice if the account could be suspended during the summer instead of incurring fees even when not in use.

Response from TextMagic of TextMagic Ltd.

Replied December 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback. We apologize for the confusion. You can always cancel your dedicated number and turn off the auto-recharge feature on your account in order to avoid any additional fees: https://support.textmagic.com/article/manage-auto-recharge-and-payment-methods Should you have any further questions, please contact support@textmagic.com.

December 2018

Navin from La Veneziana Gelato LTD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

TextMagic: Ideal For Contact Management & Automated SMS Campaigns

Overall, I have an outstanding experience with TextMagic. I highly recommend to anyone in any field, looking for a professional and user-friendly SMS solutions.

Pros

I love the fact that TextMagic offers the possibility to choose your phone number from any country available within their list or a dedicated Custom ID. For any phone number to which you will send an SMS, you may create a contact details, include additional information and add these contact to a group pf your choice. The delivery rate is pretty amazing. And the automated SMS options together with user-friendly API makes it a perfect solutions for small, medium and large businesses.

Cons

A suggestion would be to publish more promotional offers and offer discount for sending large amounts of SMS's.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Perfect Addition to the Business!!

Love it!!! Best source to have in the business.

Pros

The software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.

Cons

It's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.

Response from TextMagic of TextMagic Ltd.

Replied January 2019

Thank you for sharing your feedback. We will definitely consider implementing the described feature in the future. If you have any additional questions or requests, please send them to support@textmagic.com and we will gladly assist you further.

March 2019

Isabelle from Red Strategies International LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Best Interface, User-Friendly, Professional, A Little Pricey Though

I am yet to find a match for TextMagic, possessing the full power and capabilities. TextMagic is the best. I definitely recommend!

Pros

TextMagic is highly reliable as a communications provide. I've been using this software since 2001 and never had a single issue with it. The text message service is perfect with a delivery rate of 99.9%. Great features when it comes to Custom Sender ID, contact list building and reporting.

Cons

My only little remark with TextMagic is the price. It should get lower, to be more affordable, and if not, offer some daily, unlimited packages for example.

January 2017

BRETT from Dick Smith Hyundai

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

THIS IS VERY GOOD PRODUCT TO USE

THEY HAVE FIXED ALL MY ISSUES IN TIMEY MATTER AND THEIR WERE VERY FEW ISSUES I HAVE OVER 2 YEARS OF USEING THEIR PRODUCT, MOST ISSUES WERE SOMETHING I DID ANYWAYS SO THE PRODUCT IS VERY WELL RUNNING . WHAT I LOVE ABOUT THIS PRODUCT IS YOU CAN SEND MASS BULK TEXT FOR YOUR CUSTOMER BASE, IT IS VERY EASY TO USE AND I LOVE HOW IF YOUR COMPUTER FREEZER UP AND YOU HAVE RESTART IT AND WHEN YOU RELOAD TEXT MAGIC IT WILL SAVE ALL YOUR CURRENT PROGESS SO YOU WONT USE ANYTHING, THEY ALLWAYS HAVE FEATURE CALLED TEXT FORWARD TO CALL TO WERE IF SOMEONE WANTS TO CALL YOU , YOU CAN FORWARD IT TO YOUR CELL WITHOUT THEM KNOWING YOUR PERSONAL CELL NUMBER.. AWSOME PRODUCT

Pros

that text magic keeps it up to date and they keep on updateing it for better use i love it

May 2018

Greg from Play N Trade

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Works great - think the pricing is a bit on the high side.

Pros

Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.

Cons

Price & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.

Response from TextMagic of TextMagic Ltd.

Replied May 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback. Text message notifications are now working, thanks to our new desktop app. As long as you¿re signed in to the desktop app, you¿ll receive notifications. If you¿re using SMS Chat in your browser instead, just make sure you leave the tab open. You can create a template and add it with one click anywhere in the body of the message. Please contact our support line if you have any questions or feature requests.

February 2017

Catalin from dexonline.ro

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

It Just Works (TM)

I run a website that grew from a personal hobby to 3 million monthly users. I have monitoring scripts that use TextMagic to send me text messages whenever something unexpected happens. In addition, I have a home server running all kinds of smaller pet projects that also send out text messages on certain conditions. TextMagic works flawlessly every single time. In two years, I never once had a SMS fail to go out. I couldn't say if they are expensive or not. To be honest, I never had reason to shop around after day 1. I also never needed customer support, but that in itself deserves five stars in my book. :-)

Pros

It does one thing and does it flawlessly.

June 2018

Alan from A W Dansey Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Textmagic has become an essential tool for running our business.

The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,

Pros

It allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.

Cons

Nothing at all. It does everything that we need. What more can we say without waffling!

January 2018

Justin from Cascade Fresh Cleaning Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

TextMagic has changed the way we do business. It is so much easier to get in touch with our clients.

This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.

Pros

The best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.

Cons

I guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.

January 2019

Pierrette from Red Strategies International LTD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Templates For Professional Messaging

We manage to send professional promotional text messages. I highly recommend. They are the best.

Pros

TextMagic offers built-in templates for text messaging and this is really amazing. It allowed us to send professionally designed messages without having the trouble or investing time in creating those messages.

Cons

The pricing is still a little high for international SMSs.

July 2018

Ger from Computoria vastgoed software

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very relyable software for sending SMS through e-mail, we endorse it to all our customers.

happy customers

Pros

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

Cons

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.
For the rest not a single thing. It does what it has to do without unneccesary options.

May 2018

Roland from Maid Easy Brisbane

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

May 2018

A central TextMessaging platform that's as intuitive as it is powerful

A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

Pros

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

Cons

A few things which doesn't work for MY particular company but may be necessary for others is:
- "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned
- If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis.

Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

LOVE LOVE LOVE this program

Pros

This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

Cons

The whole program is paid for but only .04 cent a look up.

July 2017

Shiv from Auto Crash Repairs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Awesome

Easy way of sending out communications to certain suppliers with them knowing who exactly its from and also sending our details to customers

Pros

Very easy to use, impresses customers when they receive the text messages. Easy to store contacts and seperate into groups. Also really like being able to save templates to save time when sending similar texts to multiple contacts

Cons

It comes at a cost to setup a reply service where you can communicate with customers, would be great to be able to receive responses for free or within the credits

Response from TextMagic of TextMagic Ltd.

Replied July 2017

Thank you for your feedback. I would like to let you know that incoming messages are always free for you. You are sending messages from a sender ID (your business name), and this is why no one is able to reply to you. If you need a two-way SMS service, you should send messages from our shared or dedicated number. I recommend you to contact our support line, if you have any questions.