Usermind

Usermind helps businesses manage customer experiences and touchpoints to deliver a unified, consistent and personalized experience across multiple communication channels. The platform combines analytics, behavioral science, machine learning and cognitive computing technologies to automatically optimize and orchestrate interactions across voice, chat, email, applications and devices. Usermind lets users take actions in real-time to generate positive emotions, build loyalty and drive revenue. Businesses can create eCommerce applications, address customer support issues and create new digital services by leveraging existing processes.